I’ve never served behind a bar, and I was thinking the same thing. Also, how can you possibly hear all of that dialogue? Flat out hearing the drink order I would imagine.
yes the rules in NSW aren’t practical. you try to make this conversation and do the right thing but end up getting yelled at either by the person you refused, other customers behind them, or the manager for slowing down business. it’s often a lose-lose situation for us workers ^^
Just doing my RSA/RSG...funny how highly regulated is this in Australia and still having lots of intoxicated people on streets. In Europe, by your laws, every venue would be closed in a minute (and still not having that many intoxicated people in public places). Was wondering what is the difference in approach? Is the repression such as high penalties always good idea? In 2015, Portugal legalised usage drugs and it was a huge statistical decrease of people misusing drugs.
@@jaiforstersaunders yeah, right? Unsure what to also respond to you @Mario though lmao...it's like we need to know all these laws and they're pretty strict with who passes or fails with RSAs in aus, but then once you’ve passed the test it's super chill and no one really takes it too seriously. I mean they do, if you're obviously under 18 you'll be asked for ID and then rejected, but apart from that it's all pretty iffy. So does Europe not have these same laws exactly? I'm curious !
It's kinda like how nobody drives the way they did when they did their driving assessment after they get their license 🤣 I find that most assessments are flawed as they do not reflect real life experiences but only simulated ones and a bit of roleplaying. There are still a lot of car accidents caused by people who allegedly passed their tests just as there are still a lot of intoxicated people getting served by people who allegedly have their rsa, it's baffling! Considering how tough they make the rules or how high the fines get, it makes no sense... but then again, add money as incentive and it's not so much about actual safety anymore but sadly just a mere pretended duty of care... and if somebody reads this, and thinks "bullshit motherfucker! Not me! I care and I do the right thing!", I regret to inform you that you are sadly statistically in the minority, but good on you nevertheless! Keep at it! 🙌
ngl, if australia ACTUALLY enforced this law pretty much every bar, pub, and club in regional victoria would be shut down in a instance. i cant even count on both hands how many times ive been slurred and stumbly and still get served lmao
Because thankfully most people realise these laws are a joke, no where else in the world are they this strict about this kind of BS. Truly the nanny state.
Probably would have handled that slightly different depending on house rules. If the customer is not belligerent or falling over drunk, offer them a water and tell them to come back in 15 mins. By then they would be expecting possible cut off and will be more receptive, used this trick tons of times.
You'd probably have failed the course then, mate. Once you refused service to someone insisting on a drink, you've got to ask them to leave and make sure they get home safe. All duty of care responsibilities were met here.
In NSW clubs if you refuse someone service at a bar you’re required to ask them to leave the premises. Not sure if the same applies in bars or nightclubs but I don’t see why it wouldn’t. A nice way around it is to keep track of people getting to that stage, say something to them before you need to cut them off and then offer water/food
I wouldn't apologise when cutting her off. Because that is an admission of fault and implies that I've done something wrong rather than what the situation is,( unfortunately she's too intoxicated that it would be illegal and against RSA to serve her). I feel like saying "unfortunately I can no longer serve you, as you are showing signs on intoxication." Is better because it still gets the point across that she's drunk. But offers a polite but firm no to her.
Ehh, I'd normally agree with you if I personally had to choose (and if I was confident enough hahaha), but after doing the RSA and working for customers like that, it is much better to apologise. The RSA/NSW gov actually encourages you to "blame" the law or regulations or whatever. It reduces risk of the drunk patron acting out their disagreeal with the law onto you, therefore putting yourself in a safer position and having the encounter end pretty chill (like in that last example). You can say sorry and not have to mean it (if you don't actually mean it), and still be firm in everything that comes before or after the apology. Say sorry to diffuse the situation, but say everything else in an honest and straight up way.
I havent worked in hospitality since 2014 and redoing my RSA now and it seems stricter 🤔 when I worked in Qld back then there were always so many intoxicated patrons vomitting and fighting or waltzing around the hotel I worked at. Is it bad Im kinda glad that it is this strict now lol Ive been around too many people who let alcohol ruin their lives and the lives of their families and people around them
Where is this? I was trained not to tell the customer that they're intoxicated. And to be kicked out? That's way too harsh. I'd call them a taxi. And offer them water.
I was trained to tell the customer they are intoxicated, and I can’t serve them any more, as it’s against the house policy, and to offer them non alcoholic beverages, and foods if they want to stay on the premesis. If they had to leave, you would organise a cab for them back home. Probably because I’m in WA.
In NSW you have to kick them out by law if they're intoxicated, otherwise you're committing an offence under the Liquor Act and could be fined. Calling a taxi is a nice courtesy
In NSW an intoxicated person can't remain on the premises, even if they're not drinking anymore. If someone is refused service, they have to go, either of their own accord or by security
Evidemment ce genre de choses est monnaie courante en Australie... C'est pour ça qu'à l'heure actuelle, il ne devrait plus y avoir un seul bar ou boîte de nuit ouvert.
CRAP!!..You really need to Check if your Management and supervisors are doing the right thing aswel as staff, and the staff only do what they are told to do by Supervisors and Management..🤒 its all about the Making of the Money $$$
out of all the people that can play the part of the intoxicated person guess who they pick? the islander looking girl with an accent! Australia as it' s best even in training videos!
Out of all the comments you could have commented, you chose to comment about the selection of the race of a person doing their job, overlooking the fact that almost all those videos are practically unrealistic anyway and merely just actors doing their job. But hey, wherever you're from at it's best, right? 😏
I always laugh at watching these
Plenty of time to have that conversation when they’re lined up six-deep at the bar on a Saturday night. 🙄
my thoughts exactly lol
I’ve never served behind a bar, and I was thinking the same thing. Also, how can you possibly hear all of that dialogue? Flat out hearing the drink order I would imagine.
yes the rules in NSW aren’t practical. you try to make this conversation and do the right thing but end up getting yelled at either by the person you refused, other customers behind them, or the manager for slowing down business. it’s often a lose-lose situation for us workers ^^
Just doing my RSA/RSG...funny how highly regulated is this in Australia and still having lots of intoxicated people on streets. In Europe, by your laws, every venue would be closed in a minute (and still not having that many intoxicated people in public places).
Was wondering what is the difference in approach? Is the repression such as high penalties always good idea? In 2015, Portugal legalised usage drugs and it was a huge statistical decrease of people misusing drugs.
Yeah they’re weirdly strict for how loosely regulated they seem to be?
@@jaiforstersaunders yeah, right?
Unsure what to also respond to you @Mario though lmao...it's like we need to know all these laws and they're pretty strict with who passes or fails with RSAs in aus, but then once you’ve passed the test it's super chill and no one really takes it too seriously. I mean they do, if you're obviously under 18 you'll be asked for ID and then rejected, but apart from that it's all pretty iffy. So does Europe not have these same laws exactly? I'm curious !
It's kinda like how nobody drives the way they did when they did their driving assessment after they get their license 🤣 I find that most assessments are flawed as they do not reflect real life experiences but only simulated ones and a bit of roleplaying. There are still a lot of car accidents caused by people who allegedly passed their tests just as there are still a lot of intoxicated people getting served by people who allegedly have their rsa, it's baffling! Considering how tough they make the rules or how high the fines get, it makes no sense... but then again, add money as incentive and it's not so much about actual safety anymore but sadly just a mere pretended duty of care... and if somebody reads this, and thinks "bullshit motherfucker! Not me! I care and I do the right thing!", I regret to inform you that you are sadly statistically in the minority, but good on you nevertheless! Keep at it! 🙌
@@sxhizornsmn Well, we don't have RSA or this kind of theoretical bullshit to work in a bar, restaurant or other. Basically, it's just common sense.
ngl, if australia ACTUALLY enforced this law pretty much every bar, pub, and club in regional victoria would be shut down in a instance. i cant even count on both hands how many times ive been slurred and stumbly and still get served lmao
Because thankfully most people realise these laws are a joke, no where else in the world are they this strict about this kind of BS. Truly the nanny state.
bruh - Ive been stone-cold sober and refused service LOL
Description says the bartender's name is Cerise but she says it's Maddy in the video... what is the truth NSW government???
LMAOO
#illumunati
When will the lies end 😤
this is the straw that broke the camels back, time to overthrow the australian government
Probably would have handled that slightly different depending on house rules. If the customer is not belligerent or falling over drunk, offer them a water and tell them to come back in 15 mins. By then they would be expecting possible cut off and will be more receptive, used this trick tons of times.
I agree. It seems more irresponsible to kick them out!
You'd probably have failed the course then, mate. Once you refused service to someone insisting on a drink, you've got to ask them to leave and make sure they get home safe. All duty of care responsibilities were met here.
And as stated in the video, thats the official law :/
@@TimTamSlam7in qld the law allows them to stay on premises as part of duty of care. Only have to remove them when belligerent & causing an issue
someones intoxicated in a venue that serves alchohol, how crazy is that!
Watched this during Class ……..soon to be Security Fellas Watch out 😈
Girl is intoxicated don't serve her, give her glass water.
Offer water and or food before kicking them out not a thing anymore?
In NSW clubs if you refuse someone service at a bar you’re required to ask them to leave the premises. Not sure if the same applies in bars or nightclubs but I don’t see why it wouldn’t. A nice way around it is to keep track of people getting to that stage, say something to them before you need to cut them off and then offer water/food
Wow that alchole injeststed instantly lmao
who can be rude to her ? she is so pretty !
Reminder, everyone's your friend....till you cut them off.
I wouldn't apologise when cutting her off. Because that is an admission of fault and implies that I've done something wrong rather than what the situation is,( unfortunately she's too intoxicated that it would be illegal and against RSA to serve her).
I feel like saying "unfortunately I can no longer serve you, as you are showing signs on intoxication." Is better because it still gets the point across that she's drunk. But offers a polite but firm no to her.
if she starts arguing it's a good lead in to further explain the signs she's showing, and stalls for more time if you need security or a manager.
Ehh, I'd normally agree with you if I personally had to choose (and if I was confident enough hahaha), but after doing the RSA and working for customers like that, it is much better to apologise. The RSA/NSW gov actually encourages you to "blame" the law or regulations or whatever. It reduces risk of the drunk patron acting out their disagreeal with the law onto you, therefore putting yourself in a safer position and having the encounter end pretty chill (like in that last example).
You can say sorry and not have to mean it (if you don't actually mean it), and still be firm in everything that comes before or after the apology. Say sorry to diffuse the situation, but say everything else in an honest and straight up way.
I havent worked in hospitality since 2014 and redoing my RSA now and it seems stricter 🤔 when I worked in Qld back then there were always so many intoxicated patrons vomitting and fighting or waltzing around the hotel I worked at. Is it bad Im kinda glad that it is this strict now lol Ive been around too many people who let alcohol ruin their lives and the lives of their families and people around them
Where is this? I was trained not to tell the customer that they're intoxicated. And to be kicked out? That's way too harsh. I'd call them a taxi. And offer them water.
I was trained to tell the customer they are intoxicated, and I can’t serve them any more, as it’s against the house policy, and to offer them non alcoholic beverages, and foods if they want to stay on the premesis.
If they had to leave, you would organise a cab for them back home. Probably because I’m in WA.
In NSW you have to kick them out by law if they're intoxicated, otherwise you're committing an offence under the Liquor Act and could be fined. Calling a taxi is a nice courtesy
In NSW, they have to be removed from the premises by law if they have been refused service
In NSW an intoxicated person can't remain on the premises, even if they're not drinking anymore. If someone is refused service, they have to go, either of their own accord or by security
Answer me this - why don't these RSA course videos have closed captions???
@PRETTY GIRL Not so much for the English as an additional language crowd, but what about Deaf people?
@@KinzleySnow Would be damn near impossible to work in a bar if you're deaf wouldn't it?
@@islagurney3272 LOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOL the autism with some of these people aye
@@dariusoutplayer2796 I am autistic lol
Evidemment ce genre de choses est monnaie courante en Australie... C'est pour ça qu'à l'heure actuelle, il ne devrait plus y avoir un seul bar ou boîte de nuit ouvert.
5 Cougars thanks!
I feel bad for her lol
ลูก.ค้า.ไม่เยอะ.ข้อดีมันไม่วุ่นวายสำหรับบาร์พื้นที่ส่วนตัว
1:40 that was just rude for a server to say that lol
That would be the point, they were showing you the wrong thing to do
CRAP!!..You really need to Check if your Management and supervisors are doing the right thing aswel as staff, and the staff only do what they are told to do by Supervisors and Management..🤒 its all about the Making of the Money $$$
out of all the people that can play the part of the intoxicated person guess who they pick? the islander looking girl with an accent! Australia as it' s best even in training videos!
they have multiple videos with all kind of drunk people, stop nitpicking videos
Out of all the comments you could have commented, you chose to comment about the selection of the race of a person doing their job, overlooking the fact that almost all those videos are practically unrealistic anyway and merely just actors doing their job. But hey, wherever you're from at it's best, right? 😏
How could I say no to such a beautiful face?
because its the law mate
You shall not pass!
Don't be a simp, mate. Be a chad and follow the law.
@@allieb5182 Well I think we all know that
Average Horny Simp🤡 Vs Chad Law Upholder 💪🏽🫡