How to setup Email To Case in Salesforce What is Email-To-Case When to use Email-to-Case Consideration and Limitation of Email-to-Case Demo and step by step implementation
hi. Just 1 Question. instead of sending the email from Gmail, can the same email be written in a UI Send Email Text Area LWC Component and using Apex SingleEmailMessage the email be sent to create a case? We need to do a email-to-case from a LWC component in Experience Cloud actually.
case comment is send in email to owner when the case is created. Can we reply to that email so that the replied email is posted as comment in salesforce?
one more ques, if we set case owner from this email-2-case configuration to some user but in case assignment rules make some other user as owner, then what will happen in this case?
You have Case assignment process as well. I believe default owner from the email2case will be assigned first then case assignment will come into picture.
one ques, if we send email to this email address from apex, then case will also get created in system or it will work only in case email is sending through outlook only.
It will work. As Salesforce monitor the email id and does means from where you are sending email. But Why you want to send email from Apex as you can create care directly by Apex.
@@apexhours the reason is we have some wrong routed cases in salesforce and have to create same cases in oracle side and they already have same email2case functionality there. So we have one checkbox in salesforce and If we check that one then we want to create case there as well.. so we tried to send email to their email address in after update trigger but checked no case is generating but when email is coming from outlook, case is creating.
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I loved it the way u teaching❤ very simply and clearly
Thanks a lot 😊
Short and sweet session ❤️
Glad you liked it!!
hi. Just 1 Question. instead of sending the email from Gmail, can the same email be written in a UI Send Email Text Area LWC Component and using Apex SingleEmailMessage the email be sent to create a case? We need to do a email-to-case from a LWC component in Experience Cloud actually.
you added case origin as Email but this is not reflecting on case page layout facing same problem in my org . Any particular reason for it ??
case comment is send in email to owner when the case is created. Can we reply to that email so that the replied email is posted as comment in salesforce?
one more ques, if we set case owner from this email-2-case configuration to some user but in case assignment rules make some other user as owner, then what will happen in this case?
You have Case assignment process as well. I believe default owner from the email2case will be assigned first then case assignment will come into picture.
one ques, if we send email to this email address from apex, then case will also get created in system or it will work only in case email is sending through outlook only.
I think if you send email to the RA from any mail / or anyway it counts as a case
It will work. As Salesforce monitor the email id and does means from where you are sending email. But Why you want to send email from Apex as you can create care directly by Apex.
@@apexhours the reason is we have some wrong routed cases in salesforce and have to create same cases in oracle side and they already have same email2case functionality there. So we have one checkbox in salesforce and If we check that one then we want to create case there as well.. so we tried to send email to their email address in after update trigger but checked no case is generating but when email is coming from outlook, case is creating.