Best Practices For Car Dealers: How To Handle A BDC Phone Call At The Dealership.
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- Опубліковано 21 жов 2024
- In this video we share some best practices and tips when handling an inbound call in the BDC.
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think you missed the mark heavily on building rapport with the customer and then drilling down to what caught their attention and selling the value of your dealership and the vehicle and getting them excited and then locking in your appointment. having notes about what you discussed and if you got any of their interests like maybe they were golfing that day or a family event, it helps your sales people connect so the customer feels valued. appointments are the name of the game but just answering and giving an option of this time or that time isnt going to set the team up for success. quality of appointments > quantity of appointments
Thank you for your comment. I agree with you specially when the customer is at your lot. But as a BDC our job is to bring you in. Sales people sell the dealership and the car. Talking too much over the phone decrease the chance of getting the appointment. Come here Mr customer and we will talk as much as you want :)
This was real helpful, Thank you for the tip
In theory it sounds good but not all customers go for that. Sometime you have to give a price or payment to get them in. Just like this video is out here to teach us, there are customer tutorials on all of our tactics as well. I find that being honest and building rapport is your best bet.
NEVER GIVE THEM A PRICE OR PAYMENT BECAUSE YOU DONT KNOW!!! And if you end up saying a payment or price then you’re liable for whatever happens and can get fired if you give them a number you’re not authorized to do. It’s not your job to discuss price
thank you , please keep going!
Thank you for the information . Today I got accepted for BDC position at Mercedes and starting very soon ❤ really helpful your video
Same here, BDC at Mercedes! Starting in the next week!
How is it guys? I have an interview this week for Nissan.
I started a week and a half ago and I’m already getting so many appointments, pay attention and you can get far, its a good place to be, today I made 9 appointments myself.
Awesome, bro
Oh how times have changed, now in 3/2024. Id say "I didnt call you to make an appt, just asking questions, can you answer them please".
❤🎉
It's amazing how Tesla isn't AFRAID of giving the customer ALL the info they want WITHOUT the, duh I'm just a computer(saleman) can't provide that info, please please please come in, this model is so old.
Idk averaged 51 to 55 sales last year and start to close 30 35 and I'm upfront with price pencil them even
So old school
I have a fully trained BDC team ready to overfill your showroom. Any dealers watching this that could use some assistance with Internet, service, service to sales or data mining? Let me know. I'll give you a free 3 day trial to show you what my team is capable of. Talk to you soon!
5.8L shelby? LMFAO what>?
Yes the 2013 5.8 liters engine 671 hp
2013 and 2014 gt500 both had the 5.8L v8
Tell them they called wrong number and hang up.
I would say this system is OBSOLETE. Who in their right mind would accept an appointment without understanding value??? This system is responsible for giving SALES a bad reputation. If you have an IRRESISTIBLE OFFER, then that offer should be the one bringing me in. Not the other way around.