How To Start An MSP Business. Tools, Tech Stack & What You Need To Know
Вставка
- Опубліковано 25 сер 2024
- Are you aspiring to launch your Managed Service Provider (MSP) business? In this comprehensive guide, we'll walk you through the essential tools and software you'll need, along with crucial insights into starting and running a successful MSP business.
Discover the key steps to set up your MSP venture, including market research, niche selection, pricing strategies, and client acquisition. We'll also address common challenges new MSP business owners encounter and provide practical solutions to overcome them.
🔗 Links to Essential Tools and Software are available in the video description.
Whether you're just starting or looking to enhance your existing MSP business, this video will provide valuable insights and resources to help you succeed. Don't forget to subscribe and hit the notification bell to stay updated on more helpful content for MSP business owners!
Antivirus: www.eset.com/us/
Antivirus: www.bitdefende...
Backup & Data Recovery: www.acronis.co...
Backup & Data Recovery: www.datto.com/
RMM & PSA Tool: www.n-able.com/
RMM & PSA Tool: www.splashtop....
RMM & PSA Tool: www.connectwis...
RMM & PSA Tool: www.atera.com/
Data Documentation: www.itglue.com/
Accounting Software: quickbooks.int...
Accounting Software: www.xero.com/us/
CRM I love and use: www.gohighleve...
CRM: www.hubspot.com/
CRM: www.zoho.com/crm/
Project Management Software: clickup.com/
Project Management Software: monday.com/
Collaboration & Email Software: www.office.com/
Collaboration Software: slack.com/
Buyer Persona Sheet (This is a must): success.growth...
Scrape Leads: Leadscrape: www.leadscrape...?aff=ddfK1DbwiUhC
Calling System: www.kixie.com/
Ads Platform: / ads
Ads Platform:ads.google.com...
Social Media Posting Platform: www.hootsuite....
🔥 Get My Free MSP Sales Masterclass: success.growth... 🔥
💰🎯 Get The MSP Sales Pro Blueprint Training Here: success.growth...
🔍 Interview With Me: success.growth...
🔗 Submit A Video Idea or Question: success.growth...
🔍 Master SEO & Crush Competitors: success.growth...
Massively Helpful Videos:
▶️Buyer Persona Video: • MSP Buyer Personas Wil...
🔗📚 Buyer Persona Worksheet: 📥 success.growth... 📋
MSP Sales Tool Video: • MUST HAVE New Tool Rev...
▶️🔗📚 Get The MSP Sales Sheet Here: success.growth...
▶️Fastest Way To A Million Dollar MSP: • MSP PROVEN Strategy - ...
▶️How To Land Your First Clients Step By Step: • If Your MSP/IT Company...
🔗📚 Download the Full MSP Funnel Blueprint: success.growth...
📷 Camera: amzn.to/3j3JVw0
🔍 Lens: amzn.to/3Y2HV5L
🎛️ Mixer: amzn.to/3RaVAFI
🎙️ Microphone: amzn.to/3Hf0X25
🎤 Mic Stand: amzn.to/40aMtsy
Cybersecurity Training: www.knowbe4.com/
I manage 10+ hospitals and this guy is spot on. Documentation, I've taken over from MSPs and that is the most challenging aspect legacy equipment with no passwords or configurations saved.
Seasoned IT professional vote of confidence here.
Thank you so much I really appreciate it!
Hannah does a great job walking our dogs. She's patient, trains them well, and keeps them calm!
after watching this video, i was expecting you to have something like 100k subscribers. I'm very surprised that you're only at 782, this information is gold.
Thank you so much! I appreciate it! Feel free to share this with anyone you think would find this valuable! I am trying to grow the channel as fast as possible!
Ty
Anytime! @@soanfeur9168
Just starting my MSP business in Dallas - this guy is great. Watching all his content
Thank you!
Wife and I are moving states within the year and I’ve been working at MSP’s for a few years now. I really want to start a MSP wherever we move, and this has been really helpful
I actually plan on developing my own RMM and ticketing platform as well!
Love it! If you're serious about starting an MSP use tools you can buy and then when you have the income and the time then build the tools you wish existed. It will drastically speed up your growth.
@@growthgeneratorsthanks for the response. I decided to put my software development skills to use since it won’t be for 2-3 years before we are settled enough for me to start this out.
Hey man, how’d it go ?
This is great for every company. Not just msp! Thank you for the great information
Thanks so much for checking out. The video truly appreciate it!
Thanks Boss for all these info's
Keep Uup
@@AyoubTaoufiq-v7j I appreciate the support!
Love your channel bro. I’m an Atera subscriber. I’ll suggest they sponsor you. Awesome channel ❤
Thank you so much! I appreciate it big time!!
Wow, it's a very informative video!
@@yevheniididkovskyi1922 thank you!
Im from Houston, TX and I have been wanting to start my own MSP for awhile now. I already know how to manage a business's technical requirements from A-Z. I just need to get leads and builds clients thats it.
Love it what video would you like to see that would help you on your journey?
@imfizzed, i am a tech professional and want to start the same. We Could connect if you want. Let me know.
@@LazyTitan123 I’m in the process of putting together a private group for everyone
I'd argue that is the hardest part as it's about gaining their trust. Beat of luck!!
Thank you.
@@markfruge544 anytime!
Awesome content, keep it up buddy! I have recommended this to my MSP friends 👌🏻
You are awesome thank you!
SyncroMSP have Invoicing and estimates, a place for contracts and SLA's plus POS with CC processing
Most of them do but there are also other amazing products out there as well!
thx bro for your generous sharing.
@@digggwa2300 anytime! Glad you liked it!
Ninja One is fire. It has basic ticketing system with auto time tracking and now a documentation tool.
Hudu is better than IT Glue and it's not Kaseya owned.
I do like Ninja one! Also, agree! Pretty crazy that Kaseya owns IT Glue now.
We use Syncro works well for our RMM and PSA
Love it!! Everyone has their own preference
Another great vid and very informative. Keep it up 😃
Thank you! It means a lot to us!
Very organized : appreciate you making this video
Anytime! Glad it’s helping!
Thank you sir for the great video. That’s gold
Thank you! Plenty more on the channel to help as well!
@@growthgenerators I just subscribed and watching through some of your other videos. Keep up the good work!
Great video. Halo PSA and Ninja RMM would be my recommendations.
Huge fan favorites!!!
Too much values in one video ❤
Thanks you
Thank you!!!
Awesome content !
Thanks so much!
Useful content. Greetings from Germany.
Thank you!
Great video. Thanks for sharing. Does it necessarily need to have a physical office in a country you are targetting new customers to manage their service ?
...great content. One suggestion: You may want to consider using time stamps to make it easier for viewers to go back and locate specific information.
I do need to do this thank you!
Your wish has been granted there are now time stamps!
Awesome information brother!!! New sub'd here!!
Thank you so much dude! If you know anybody that the video could help, please send it over to them I’m on the brink of 1000 subscribers!!
@@growthgenerators definitely brother!
i like syncro as an RMM
That's a great choice!
Lovely guy and very knowledgeable :) thanks you!
Thank you so much!!
do you have a video regarding what type of infrastructure is needed in the IT companies MSP arm, or type of infrastructure (number of employees and what skill-sets) in an IT entity that is solely an MSP firm? Starting with a company that is just a one-man-show, and working up from there. LIke what is the ideal staffing for a very small start-up MSP consultant (starting out with some existing clients who perhaps has one or two on an ISP plan but most are not and looking to bring many more MSP clientele onboard through your techniques)? thanks so much!!!!
Not yet but I can defiantly add this to the list!
@@growthgenerators Sounds good , thanks a ton.
Great stuff!
Thank you
Zoho One - Books, CRM, Sign, etc...
Eh I don’t love Zoho there are better ones!
@@growthgenerators Yeah but Zoho is great for the price. Not everyone can afford overpriced USD based pricing.
Remember, CW and AT both have a Project Management feature.
I agree, but the project management feature on connectwise in my opinion is very lackluster
@@growthgenerators same for AT.
Doesn't N-able also has a module Project Management?
Do you have a video on pricing, requirements and set up for these tools?
It’s coming! Can you be a little more specific so I know what to include in that video
@growthgenerators For example, when partnering up with Ubiquity or O365 to be a reseller. What do they require, and is there a certain amount of $ that you need to be selling, etc. Also, what is the cost for every tool when starting up.
@@JoP259 love it we will work on those!!
Please keep going ❤
Will do!!
i use Tactical RMM. Heard of it? Hate it? your comments are appreciated
I have not heard about it. What I am seeing is its open source. While that's super cool you get what you pay for. In this case and what I always tell people who choose open source, free or cheap software there is a reason for that. MSPs live on the forefront of technology. To build a business you need a software that works and you can't spend your time always trying to fix it. Time = Money I would go with a RMM that fits your needs that is a paid one that's trusted to help you run a successful msp! I hope that helps!
@@growthgenerators thanks, that helps! A lot!
I think the private/residential isn't all that bad. People will pay hourly for you to fix IT related things for them and when its residential its menial tasks and never my server died and now i cant run my business. I would say if you are just doing things on the side or a one man band residential is ideal. I've done some for 80hr with $40 min. Did it on the side on the weekends. Had plenty of clients mainly old people. But incredibly easy tasks. Was making an extra 2 to 3 grand a month on top of my MSP job. and that was just weekends. Didn't even get into the option of offering the reoccurring services with RMM and what not. It can get boring but boring means easy lol. Gotta appreciate it, a lot of people did a lot harder or shittier jobs for a lot less. Cant complain making 80hr showing some old people how to use a printer or cleaning up their computer haha. But by all means everything he mentions is spot on if you are trying to go for business clients.Great video and information.
Thank you so much! That's the catch you can make decent money in residential but business is where its at! At the end of the day its dealers choice though.
Happy Labor Day! I wonder what your thoughts on HaloPSA?
I haven’t heard of it, but I will check it out!
I’ve been employed with a MSP for little over 5 years, small business of about 11 employees, 4 of which are the partners of ownership, and of the which does 4 ways of practice. They each individually have their own way of doing things; of which would be best if all 4 were all on the same page. Our focus on the Cyber Security policies were great, but we cannot deliver to customers. I’ve been thinking about doing this on my own, and I’m doing some research, I came across HaloPSA, seen some web seminars on UA-cam, just thought I’d see if you’ve heard anything about them. I would really be open to a compensated conversation to talk about MSP start-ups and how to get started in MSP.
@@Jschreiber101 I would love to help reach out to me at Hbaron@growthgenerators.com
@@Jschreiber101 I would love to help! Please reach out to me at Hbaron@growthgenerators.com
Is Zoho CRM any good? Appreciate any ideas for a one-member IT start-up (I do have customers I'm bringing on) but very very small to start with 15 customers max, need Zoho or similar to harvest new biz
@@dabneyoffermein595 it’s ok but I prefer Go High Level big time!
Tku
@@Nearco1000 anytime!
Love this
Thank you!!!
Can you please cover response to RFPs? Great content by the way
Sure what would you like to know?
@@growthgenerators want to know the different sections of a response to RFP (i.e. Cover letter, executive summary, etc) and what to include in every section. Specifically in an IT services bid situation
@@converse67 I will add it to the list but its a few weeks out!
@@growthgenerators any idea at least what sections are included in a response to an RFP for IT services?
This is what you need, section by section. You can always add more, but this is the minimum.
1. Cover Letter:
- Introduction to your organization.
- Contact information for inquiries.
2. Table of Contents:
- A clear outline of the RFP sections and page numbers.
3. Executive Summary:
- Brief overview of your organization's background and objectives.
- High-level summary of the IT services needed.
- Expected outcomes and benefits.
4. Introduction:
- Detailed background information about your organization.
- Explanation of the RFP's purpose and objectives and how your company can deliver the needs.
5. Scope of Work:
- Detailed description of the IT services provided.
- Specific goals, objectives, and outcomes.
- Expected deliverables
- Any technical requirements or constraints.(e.g., uptime, response time. This is extremely important it meets or exceeds the RFP).
6. Vendor Qualifications and Requirements:
- Qualifications and experience criteria. (e.g., certifications, licenses).
7. Budget and Pricing Information:
- Estimated budget
- Breakdown of costs (e.g., one-time setup, ongoing maintenance).
- Payment terms and schedule. (Be as clear as possible.)
10. Contract Terms and Conditions:
- Legal and contractual requirements. (A lawyer may review)
- Terms of the contract (e.g., duration, termination clauses).
- Intellectual property rights.
- Insurance and liability requirements. (You will need to send them your insurance policies at some point usually)
11. Timeline | Roadmap:
- A schedule of key dates and milestones you plan to meet or exceed. (Give yourself wiggle room)
12. Appendices:
- Any additional documents, diagrams, or information relevant to the project.
13. Contact Information:
- Contact details for the person(s) responsible for managing the RFP and handling vendor inquiries.
- Contact details of the company
- A brief overview of the executive team who will be handling the work
Keep in mind its not uncommon for their approval request to take weeks, if not months, depending on the company. Make sure you have enough of a margin built in that if costs change, it doesn't crush the profit. I have built several of these, and they take a minimum of 2-5 days to build and cover every single detail. Be extremely thorough when making this, and have friends/family/colleagues review it several times before submitting.
Let me know if this helps!
@@converse67
I have 15+ years of experience as a Network Engineer, and I plan on starting an MSP. My expertise is in LAN, WAN, firewall and WiFi. What is the scope
What do you mean by scope?
Whats your opinion on Datto's PSA & RMM?
I would go with another competitor. My current favorite: superops.com/signup?src=growthgenerators
me: after conducting few teamviewer remote support to local SME, thinking want to do MSP.
Maybe this is too hard for me. haha
Never!! It’s a process! You should check out the launch pad it walks you through all of that
I have 15+ experience with Cisco and Aruba AP. How is the market for SME.
I need to start a MSP business.
I think you can crush it! The only way to know is to start and if you're a networking genius it's well worth starting your own.
I love this video but the thing is with the RMM software and things of that nature can you get these accounts for free or are there setup fees?
Each one is a case by case basis! Some of them have setup fees some don’t!
Being a seasoned IT veteran myself over 10 years now I have used some of the tools already such as ConnectWise RMM@@growthgenerators
The buyer persona sheet keeps adding a zero in the phone number area and keeps saying invalid phone number.
I will look into it! I am sorry!
Are there MSP tools that utilize Micorosft features? like Micorosoft Antivirus/Defender, or build in back up feature?
There are! And most tech people know, or like to figure out their own text Stack when it comes to the IT side. My goal is to help people with making money and growing their business. If you want, I will definitely recommend subscribing. I will be putting together some kind of community in the near future.
Yes Microsoft has the Microsoft Defender for Endpoint to cover servers and client workstations. Cloud portal for central management and so on. For backup they have the Microsoft Azure backup agent (MARS). That would backup file folder and system state backups. If you are looking for application aware backups for like SQL or Active Directory and Exchange or the likes, they have the backup server version which you get to install and manage yourself! They are great! 😊
Is this video about product marketing?
It’s about starting an MSP and what tools you will need and why you need them!
Do you like Microsoft Defender?
It's a great option! I personally like it, but I know everyone has their preference!
Just take me from a 0 to 5 figure business. Lol
Follow along and you will get there. I have a new video coming out soon on the 3 things that will help you make money and grow. You won’t want to miss it.
For all you newbies a RAID is not a backup system
That is true!