The E-commerce Hangover: Returns and Reverse Logistics

Consumer behavior has drastically increased in the wake of the global shift toward e-commerce, particularly during and after the COVID-19 pandemic. Online purchases have become the norm across multiple sectors. However, the ease and convenience of purchasing products online have led to a higher volume of returns. Many consumers over-order and send back unwanted items. This surge in returns has led to what industry experts call the "e-commerce hangover"-a situation where companies struggle to manage the volume, complexity, and cost of product returns. Retailers face increased costs related to transportation, labor, inventory management, and restocking. There are also added sustainability concerns, as returned items often lead to waste, even if the product is in perfect condition.
Moderator:
Tony Sciarrotta Executive Director, Reverse Logistics Association
Speakers:
Troy Campbell Director Reverse Logistics, The Home Depot
Chuck Johnston Chief Strategy Officer, Return Pro
Harrison Loyd Director of Reverse Logistics, Bargain Hunt