Hello, I have a tcl 20 pro 5g Phone for the past 3 years. It has been great so far but now im facing a few issues and would like to ask for your help to diagnose the issue. I have started facing 2 issues with this TCL 20 PRO 5G for the past month now. 1. Whenever i connect any wireless bluetooth headphones with my phone, the audio / video, weather from gallery or youtube, it plays in like 0.1x speed. in settings it shows playing on NORMAL playback speed. but in reality its slower than a snail. everything works perfectly fine with a wired headset. even audio's speed on whatsapp is slow. 2. my phone shutsdown randomly during night(when not in use) and does not turn on easily. have to keep pressing power button or all 3 buttons, takes a while, does not turn on by charging as well. no response. feels like the phone is dead. sometimes need to use a wireless charge to get it charging and turn it back on. then when it turns on finally after many tries, its stuck on the tcl logo and keeps restarting for a while before finally booting up. this happens only during the night. never shuts down during the day or when in use. battery backup is perfect btw no issue in that. Please help me diagnose what could be causing this issue. Tcl 20 pro 5g Model: t810s Android 12
@@hammadbensardar thanks for contacting please backup and do factory reset your phone most of the time it fixes the random restart issues because it looks like you have software glitch because of some Registry files are missing that will fixes the speed issues aswell thanks
@@kashmalik07 I've done hard reset twice. Didn't change anything. Could it be a battery issue? Although battery timing is perfect. It alwats shutsdown when not in use. Never turns off when ib ny hand or in use. Today it turned off 3 times in day time when i wasnt using it.
@@hammadbensardar then you have to take to the technician could be cpu issues try to open and see if thermal paste is dried inside over the chips just buy thermal paste and apple on cpu otherwise take to the technicians
Hello, I have a tcl 20 pro 5g Phone for the past 3 years. It has been great so far but now im facing a few issues and would like to ask for your help to diagnose the issue.
I have started facing 2 issues with this TCL 20 PRO 5G for the past month now.
1. Whenever i connect any wireless bluetooth headphones with my phone, the audio / video, weather from gallery or youtube, it plays in like 0.1x speed. in settings it shows playing on NORMAL playback speed. but in reality its slower than a snail. everything works perfectly fine with a wired headset. even audio's speed on whatsapp is slow.
2. my phone shutsdown randomly during night(when not in use) and does not turn on easily. have to keep pressing power button or all 3 buttons, takes a while, does not turn on by charging as well. no response. feels like the phone is dead. sometimes need to use a wireless charge to get it charging and turn it back on. then when it turns on finally after many tries, its stuck on the tcl logo and keeps restarting for a while before finally booting up. this happens only during the night. never shuts down during the day or when in use. battery backup is perfect btw no issue in that.
Please help me diagnose what could be causing this issue.
Tcl 20 pro 5g
Model: t810s
Android 12
@@hammadbensardar thanks for contacting please backup and do factory reset your phone most of the time it fixes the random restart issues because it looks like you have software glitch because of some Registry files are missing that will fixes the speed issues aswell thanks
@@kashmalik07 I've done hard reset twice. Didn't change anything. Could it be a battery issue? Although battery timing is perfect. It alwats shutsdown when not in use. Never turns off when ib ny hand or in use. Today it turned off 3 times in day time when i wasnt using it.
@@hammadbensardar then you have to take to the technician could be cpu issues try to open and see if thermal paste is dried inside over the chips just buy thermal paste and apple on cpu otherwise take to the technicians
@@kashmalik07 noted. Thanks