How to restart your iPhone or iPad if it’s frozen on the Apple logo | Apple Support

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  • Опубліковано 17 гру 2024

КОМЕНТАРІ • 86

  • @NotAaronJaime
    @NotAaronJaime 10 місяців тому +156

    imagine needing to watch this video but the frozen iPhone is the only device you have

    • @FerrariFetish
      @FerrariFetish 8 місяців тому +1

      That was my situation😂😂😂

  • @maxslotover7056
    @maxslotover7056 11 місяців тому +142

    Anyone else just watch all of these even though you know it all already?

  • @MagicRoosterBluesBand
    @MagicRoosterBluesBand 6 місяців тому +112

    A $1200 phone that loses all its data because of an update. Sad.

  • @M4NA5
    @M4NA5 11 місяців тому +119

    As a kid, I used to spend hours with my iPod touch connected to iTunes on a windows pc in recovery mode after a “failed experiment” lol.

    • @somerandomnigga
      @somerandomnigga 11 місяців тому

      omfg i remember trying so bad to enable the battery percentage on my ipod touch

    • @chrideefer
      @chrideefer 11 місяців тому +4

      I thought I was the only person who did this

    • @Quackyduckz
      @Quackyduckz 11 місяців тому +1

      What was the failed experiment

    • @Luna_moona457
      @Luna_moona457 10 місяців тому

      @@Quackyduckzprobably itunes

    • @isaackingvideos
      @isaackingvideos 10 місяців тому +8

      Probably a jailbreak fail

  • @danilodanilov-vh7wp
    @danilodanilov-vh7wp 7 місяців тому +34

    Press buttons until appl logo appear? It is always appears and never disappears ! That the poin of you instructions! Useless

  • @mashedthempotatoes
    @mashedthempotatoes 7 місяців тому +17

    Damn, I can't believe I have to watch this video right now. I just woke up and I'm in a bit of a rush, but my iPhone has decided to malfunction after an auto-update overnight. Unfortunately, I haven't been keeping track of daily backups either.

  • @moondriplets
    @moondriplets 8 місяців тому +11

    The screen went black and the Apple logo appeared again but how long should the Apple stay on the screen for again? It's been a little while and it appears to still be on the Apple logo

  • @cawsomeaolin
    @cawsomeaolin 7 місяців тому +7

    i have mac catalina but when i connect my ipad to it it doesn’t appear on finder

  • @seank4604
    @seank4604 7 місяців тому +19

    In all my years of self-repair, this is the first video from a manufacturer that actually worked!

  • @ikennaemencheta6301
    @ikennaemencheta6301 7 місяців тому +5

    the volume up and down quick release and power button till apple logo is not working on my 12 pro max. pls help

  • @goalscorerhd
    @goalscorerhd 11 місяців тому +6

    And finally a video explanation for our not so much tech savvy ppl!

  • @ayonmahmud6239
    @ayonmahmud6239 3 місяці тому +3

    Hi, I am using a windows for the recovery/update (7.46 GB which is quite impossible to be downloaded in just 15mins) so after every 15mins the recovery mode exits itself and starts redownloading but doesn't show how much it is done so what should I do now?

  • @Alex_Official4493
    @Alex_Official4493 11 місяців тому +6

    Anyone Else watching without owning an apple product?

  • @danielwortley2241
    @danielwortley2241 11 місяців тому +4

    That IPhone 15 pro Advert you guys made is really cool

  • @hattag3399
    @hattag3399 10 місяців тому +21

    Or make a phone where you can quickly disconnect the battery and maybe wait 10 seconds and maybe put it back like how android used to do it in the old days

  • @Ava_Cado467
    @Ava_Cado467 7 місяців тому +2

    What do you do if your iPad with touch button still is on the home button??

  • @SỹĐồngNguyễn-s8n
    @SỹĐồngNguyễn-s8n 6 місяців тому +3

    What iPhone 7/7 Plus or earlier

  • @maDShezr
    @maDShezr 11 місяців тому +10

    Worst customer service in apple i changed my device to Galaxy And i feel free now

  • @Cere7410
    @Cere7410 7 місяців тому +4

    I really hope y'all read comments to understand this was no help at all

  • @ayush6389
    @ayush6389 11 місяців тому +2

    My iPhone 14 Pro Max’s battery is draining faster after ios 17
    Please make a video on how can I turn back to ios 16

  • @cjPartyofTwo
    @cjPartyofTwo 7 місяців тому +3

    Might help to include the version numbers along with the iOS names so we don't have another thing to look up when we're already stressed and without our beloved phones.

  • @interstellarsnow
    @interstellarsnow 11 місяців тому +14

    Would have been good to see this the other night, as my old iPad froze. Luckily, today my new iPad Air 5 arrived so i shouldn’t have to deal with freezing anymore.

  • @Srihari-yt
    @Srihari-yt 11 місяців тому +2

    Data will be erased?

  • @theofficialkytp
    @theofficialkytp 11 місяців тому +1

    How do I do it if my Vol down button isn’t working

    • @applesupport
      @applesupport  11 місяців тому +1

      Thanks for your question! See apple.co/47DcljE for what to do if a button or switch isn't working.
      If you have further questions, please reach out to us using apple.co/GetSupport.

  • @zeinsevi4603
    @zeinsevi4603 4 місяці тому +1

    Hi, it doesn’t work, what else can we do?

  • @Husnain13607
    @Husnain13607 11 місяців тому +4

    Thank you

  • @radhic5599
    @radhic5599 Місяць тому

    Same as my iphone4 struck on reset loading logo

  • @nicolynnesoedjoko4193
    @nicolynnesoedjoko4193 Місяць тому +1

    my Iphone has already stuck on the apple logo for almost 24 hours, I have already tried all of the solutions above. Can you help me on how should I do it?

    • @gablan1468
      @gablan1468 27 днів тому +2

      Did you manage to fix it? If yes - how?

  • @connectguru
    @connectguru 3 місяці тому

    why is it not working for M1 Ipad after ios18.3 beta update. Did anyone try after that ?

  • @Faith_Notes
    @Faith_Notes 11 місяців тому +1

    What if you don't own a computer?

  • @OpenGamesCommunity
    @OpenGamesCommunity 5 місяців тому

    _You forget the tons of errors that can be there whil updating/restoring via itunes, example error 2003, 2005, etc._

  • @KamdenJ-fx2zi
    @KamdenJ-fx2zi 11 місяців тому +2

    What about a iPhone 15 pro what to do?

  • @MagdalenaBorucka-em3ng
    @MagdalenaBorucka-em3ng 9 місяців тому

    My ipad is since yesterday frozen and i have already multiple times restarted it and it still does not work and i can't do the computer thing becouse i don't have one, idk what to do.

    • @applesupport
      @applesupport  9 місяців тому

      Hey there. Find our resource on some things you can try and check if your iPad is not responding how you'd expect: apple.co/3PcLuo2 If you still need support after looking that over, connect with us here: apple.co/GetSupport

  • @Skiingslay.forever
    @Skiingslay.forever 11 місяців тому +2

    Thank you this helped my sister a lot

  • @ZaheerAnwar-k5u
    @ZaheerAnwar-k5u 4 місяці тому

    What do I do if my home button is broken

  • @mariohainesek828
    @mariohainesek828 10 місяців тому

    Give us Game mod on iPhones 15 pro and pro max like on Mac,gameplay is bad and too much lags!😪

  • @isaackingvideos
    @isaackingvideos 10 місяців тому

    If force restart fails you can restore through itunes

  • @tara.abboud
    @tara.abboud 5 місяців тому

    hi, someone help please. i have an iphone 11 and yesterday, it randomly froze on the apple logo which keeps turning on and off. i think it’s because of my storage, and maybe water damage because it got a bit of water in it. i let the battery drain overnight and charged it this morning again but as soon as i put it on the charger, the apple logo came back on. i tried to force restart it, but it didn’t work. i tried entering recovery mode following the same steps as the video, and didn’t get anything on my iphone screen. even on my macbook (it’s a macbook air 2019) my iphone doesn’t show up in finder to at least see if i have the options to update. i don’t want to take it to a store because i know they will tell me to factory reset it and i do NOT want to lose all my data.
    edit: so i tried to do the recovery mode with an older mac that had iTunes, but nothing appeared on my screen. i guess it’s because my phone isn’t showing the recovery screen. :(

  • @norbertmayer7005
    @norbertmayer7005 10 місяців тому +1

    Configurator 2 ftw

  • @Bryson-McCall
    @Bryson-McCall 10 місяців тому +2

    Thanks apple for the best support

  • @joeb7377
    @joeb7377 5 місяців тому +2

    This was an unhelpful video.

  • @Sword1500
    @Sword1500 11 місяців тому +1

    This helps me bc it was frozen lol thx apple 👍

  • @ginnig9848
    @ginnig9848 8 місяців тому

    The update download is taking 20 mins, and when the ipad disconnects after 15mins, the entire download is lost. What do I do? Stuck in a cycle right now.

    • @applesupport
      @applesupport  8 місяців тому

      Thanks for reaching out! See apple.co/43GlVSt for what to do if your iPad won’t turn on or is frozen.
      If you have further questions, please use apple.co/GetSupport for assistance.

  • @duclam4256
    @duclam4256 10 місяців тому

    I don’t know how to do stole protection

    • @applesupport
      @applesupport  10 місяців тому

      Thanks for your question! See apple.co/4b0gnVY for more information on Stolen Device Protection.
      If you have further questions, please reach out to us using apple.co/GetSupport.

  • @NetcareMedicalLaboratory
    @NetcareMedicalLaboratory 7 місяців тому

    Thank u this helped me a lot

  • @caominh6698
    @caominh6698 7 місяців тому +1

    help how can i shut down my ipad!!!

  • @SadiaAfrin-sl7nm
    @SadiaAfrin-sl7nm 8 місяців тому +1

    My ipad is crashing apps, sometimes the ipad restarts automatically after clicking any app even settings. Please tell me what to do. P L E A S E

    • @applesupport
      @applesupport  8 місяців тому +1

      Thanks for reaching out! See apple.co/3TXI4Ip for what to do if your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly.
      If you have further questions, please use apple.co/GetSupport for assistance.

  • @gomesiyron
    @gomesiyron 11 місяців тому

    What about iphone se 1

    • @applesupport
      @applesupport  11 місяців тому

      Thanks for your question! See apple.co/48Gk1CU for restart options for different models of iPhone.
      If you have further questions, please reach out to us using apple.co/GetSupport.

  • @JasmineOpaleye
    @JasmineOpaleye 8 місяців тому +1

    I tried this for my iPhone 12pro but still didn't come up- I just do not want to lose all my daughters pictures.

    • @applesupport
      @applesupport  8 місяців тому

      Thanks for reaching out! See apple.co/4929Wja for more information on backing up to a computer.
      If you have further questions, please use apple.co/GetSupport for assistance.

  • @zeesweetz5040
    @zeesweetz5040 6 місяців тому

    Thank you sooooo much

  • @RonaldBrown59
    @RonaldBrown59 11 місяців тому

    Great information, thanks for sharing.

  • @mogus6762
    @mogus6762 11 місяців тому +1

    holy that helped me thx

  • @SimonSchad
    @SimonSchad 11 місяців тому

    This Video ist very helpful 😊

  • @Josephiscool23
    @Josephiscool23 8 місяців тому +1

    This what happened to my cousins iPhone 11

  • @CaroleBevan
    @CaroleBevan 23 дні тому

    I just paid your money for tech support & still have none. Why do I have problems every time I contact Apple support? I did an update & lost all control of my phone. Did quick volume up & down & hit power off & now cannot swipe off. Have had phone plugged in & still can not control my phone. Incoming calls not working

  • @ariellastiere3407
    @ariellastiere3407 5 місяців тому

    It always show Siri

  • @a1x_vs
    @a1x_vs 11 місяців тому +1

    I LUH U APPLE

  • @natacatalolz
    @natacatalolz 5 днів тому

    it's not working i'm so cooked

  • @maryambmalik
    @maryambmalik 3 місяці тому

    guys so basically i’ve forgotten my iphone 13 password to unlock my phone but now it just shows me iphone unavailable and the emergency button. could someone help me get back into my phone please??

  • @stxrrsx
    @stxrrsx 11 місяців тому

    APPLE SUPPORT I LOVE. YOU

  • @techelleserrana8947
    @techelleserrana8947 Місяць тому

    i MIGHT just switch to android

  • @VonR.O.P
    @VonR.O.P Місяць тому

    This video is useless it doesn’t work I’ve did this 20 times since yesterday

  • @Jayyy95
    @Jayyy95 7 місяців тому

    All i wanted to do was transfer my photo and apple decided to give me this problem. Sure, the solution is to restore and erase all data on my phone if software update doesnt work. Dumb product. Stupid

  • @daveking8691
    @daveking8691 5 місяців тому

    Tytytyty

  • @davidhernandez9396
    @davidhernandez9396 7 місяців тому +5

    Literally tried all of the above and still no progress 🫠🫠🫠

  • @Kiki-j6t5p
    @Kiki-j6t5p 4 місяці тому

    Thank you so much