Customer SCAMMED Me
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- Опубліковано 8 чер 2019
- Customer SCAMMED Me-
Lesson Learned, Never again!
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U sir did not get scam
Scam: fraudulent or deceptive act or operation
He just wanted a one-time cut and made me think he was gonna be weekly if I did a good job. Like I said, lesson learned. I will charge more for overgrown cut and only if they sign weekly contract.👍
@@LawnCareRookie its like a girl who will accept your drinks and food making you think you gonna get some. Fair game we are the ones who fall for it
I had a guy do that to me last fall, lawn WAAAY overgrown gave him a deal to knock it down , cut it Line three times. He hadn’t trimmed it in two months. I thought we had an agreement to mow it a few more times going in to late fall. Text him the next week and he said he was good. I was not impressed. So this spring he calls and texts me about a lawn care program for weed and fertilizer. Which he had mentioned last fall. I just kindly declined and said I only treated lawns that I maintain. Moral of the story is that it’s only a mistake if u do it a second time. Keep up the good work Naylor .
I wouldn’t say scammed. He’s just cheap. I see it all the time. I prefer to overestimate and if it ends up being not as bad as I think, my clients love when I knock some off the price. Makes you look good and them feel good. And the higher price scares off cheapskates.
Amen 🙏
Excellent ...
Scammed is not getting paid at all, you just encountered a cheapskate. Just charge it to the game and never deal with that person again.
Definitely won't be!
I don’t understand. You gave him a price and he never said he was going to have you do it full time. That’s why you should have two options. Prepay for a month or give him a one time cut price. I don’t see how this is a scam. If you got paid, it’s not a scam.
He asked for a weekly mowing price also, which implied he was interested in my services, which made me change my thinking about pricing. Like I said, I should've charged the right higher price or declined. Lesson learned.
LCR I learned that a few years ago. Never base a price on a customer saying “ I’ll have more work later on “ or i want you to cut it now and see how it looks. It’s all talk and here say.
Good lesson to share, Naylor, always learn something from you. Sorry it happened, but thanks for using it to help others!
TORO TORO MY SON,
That’s a bad ass machine,
Every dog has his day
Stop doubting, you did the right thing Chief! Nice job
The best way to protect yourself is what you already said! “You Don’t Do One Time Cuts!”
Just Say No! We don’t provide One Time Cuts, but we do have availability for weekly services! And get paid upfront!
You know what your doing Naylor just stick to your guns!
Well said! I still lose my head sometimes... 🤦♂️
What I do is obviously charge more for a one time clean up and obviously give them a discount but only after u charged them for all the extra work before. Therefore someone doesn’t just come and benefit after h made it easy to take care of.
I have had to many experiences like that during my years in the business. It took me up until 2016-17 to really wise up on underpricing and taking certain types of jobs that weren't in my business model. In the last 4 years my business has grown 70%.
Sorry for that lousy event Naylor. All I can say is, "Rookie For Life". Your a good man Naylor. 😎👍
Thanks for sharing. I think no signing agreement would helps. Since you have busy schedule, I would say just charge for the first cut price. If they like your service, they will stay with you. Don’t go after customers anymore. Let they come to you.
We give our new customers 10% off the first five cuts. The end result is a half a cut free but spread out over five mows. If it's initially a double or triple cut we charge them for that on the first mow but still apply the 10% discount. We also give them an option to start by just taking a bit off the top and then taking a little bit more each week. In a few weeks an overgrown yard can be right where it needs to be, the customer is able to avoid a double or triple cut charge, and we have a workable arrangement with realistic customer expectations. Good luck and I too would love to hear other ideas.
I done it with that mind set another potential customer in the same street it happens to the best of us we just have to learn and move on thanks for sharing
You did the right thing. Unfortunately there's always people out there looking to get over.
I always enjoy watching your videos. Every time I pick up a new customer. I always think of that. Or scam me on not paying after service
Happened to me too. Definitely live and learn homie.
That sucks Naylor!! Some people just don't appreciate small businesses that work hard. See you at the GIE!
Lesson learned, thanks for sharing
As a business owner, your going to make bad deals with some people, but you'll learn from those experiences. Fortunately, not everybody is like that. Stay positive and move on.
Thanks for watching and commenting!
Bid high, be confident in your price and if they don't like it move on. If you have thirty clients in that subdivision, talk to them. Find something wrong with their property. It doesn't have to be lawn related, but find something to create conversation. Creating conversation creates work for you $$$, and a lot of times, people that are actually home during the day will give you info on who's a good neighbor and who is shit. A good contractor is one that is trustworthy. Mowing is easy, look up from your stripe and see the full property. Thank you for taking the time to make this video.
I learned this. I always ask what happened to your last lawn guy because it usually the customers fault why they never came back. You need to catch the red flags quick. You said he was trying to rush you to cut the grass = red flag. I don’t do business with a lot of people because I catch these red flags to quickly
How often do you think lawn care companies drop their customers? Is it more than we think opposed to customers dropping the company?
@@taval29 I don't think it's often enough. I think customers are quick to move on, unless you've built up loyalty with them. But nothing is a sure thing.
Always charge your price!
It happens to the best of us! Lesson learned but hopefully it will not happen again. Some frown on prepay but in situations like this you have to do it. Not worth your time and effort if the customer doesn’t pay.
Set full one-time price of a high cut, then weekly at the weekly rate. On 3rd or 4th weekly mow (pick one), credit the first cut down to the weekly rate. Fits the best of both, and allows you to know they're serious about weekly. This way the only thing you're giving away is incentive, not time and money.
Sorry to hear this bro. That really sucks. Only suggestion i have is i would have charged him full spring clean up price off the get go. That way if he ended up changing his mind about regular maintenance you'd still make the initial big job worth the effort.
Agreed
when you double cut it did you keep it the same length or adjust the deck ?
Same. When it's wet I raise it up one setting the second time, so I'm just disbursing the grass but not cutting it.
Same thing happen to me recently. I paln on going to pre-pay (cash, check, money order) or card on file.
It happens to the best of us there are people out there trying to always get over
Even if he sign up for the season there is no guarantee he could say hey you know what my sign this because I thought that it was not binding but this is no here nor there look even if you got a binding contract there is always a way to weasel out be thankful that you caught him then and you was in 5 years into him and really needed his services to continue doing business
I charge them the one time overgrown cut fee say $120 up front, then ill maintained weekly for $50 each week. but I will deduct a discount on the last mow of the month. That way I get my one time fee up front and if they drop me after that, I have my money for the first overgrown cut. I explain this to the customer that I have been burnt in the past and have had no problems so far with anyone disagreeing. If they do... then you know what their intentions are right away.
Interesting
LCR
1: it lets me know how serious they are about hiring me as a weekly provider
2: I get my money upfront if they drop me after the overgrown cut so they don’t I don’t get in your situation as I have before.
Your mistake. You should have charged for a one time cut .he paid you what you billed him for. Not his problem if you under billed him .
I see you on the Tbar in 2019 my man. I have a 44 in Tbar proline. How much do the weights that you use when your using the value weigh? I need to get some weights for mine
Yeah, I still have it for back up and special occasions... I needed an open chute for this lawn and my Grandstand still has the mulch kit.
I don't remember how much the weights are... I thought they came with the mower for you to use accordingly (Velke ect).
I also have a T bar , its a 36" belt drive and i love how it cuts .. sometimes i wish it were a bit bigger but im still ok with that because i just pack up one mower and go ....
Yeah, at least you got some money. It's not as bad as doing a huge job and not getting any money. The joys of dealing with people.
I have been there before...most likely they do this to everyone who comes along. I have went through it. They guy who spots a lawn service and says "hey I don't know what happened to my guy. He stopped coming around and I need my yard done ASAP. If you could do me this big favor and cut it for me I will set up a regular service." And you go out and give it your all to make things look the best and they are happy.. then they never call or aren't answering your text. .one week three weeks go buy and your drive by the home and you see hack it up lawncare out cutting it. They just use everything and everyone they can find because the HOA is on their back. What I suggest since you never know people's intentions. Charge like a first time clean up unless they pre pay for your service. No deals !!! I have had some who never even paid me after I ran out to provide services.
That's exactly it. You get it! It sucks, but like you said, no more "favors" or assuming. I charge overgrown fee now. That's when you know they're serious. And if not, at least you got paid a better rate for your time and effort. I'm fortunate that I even got paid...
When he was trying to rush you thats when you should have just said you did not have time for it. I have found that people who try to control your work load need to move on. But I get it you would like the work but there is a time to pass them by .
I've found this to be true as well.
Wud of plowed it immediately with mulch kit mower maybe I and one half cuts it's sooo typical happen s all the time I make people earn my trust before I hook them up majorly especially nonreferrels.. great video
Yes mate you get people like that in life but i feel what they do wrong unto you will hit them harder and in future get a written agreement and you must increase your price a bit for the great cutting you do ✌
Don’t ever think someone is going to keep you on weekly or by weekly charge them accordingly per job every time and do not take it personally we’re they spend there money is up to them good work and integrity we’ll get you more work
i understand about the one time mows ... very time consuming. Now i have been approached before on people that want there property mowed for a temporary time , like mostly while they remodel the home and sell it , or sell it . Do you usually take on those types of customers or hold out for the customers that will commit to all season ? let me know or anyone else thanks ,
I never take on one-time customers. I thought this was going to become regular...
That's why I price cleanups at full price. I'll still give then a weekly price, but if they dont call back I'm not disappointed because I got my money for the one time
Yeah. I definitely learned my lesson the hard way!
Start people with a hundred dollar job then move up and up and up gradually thruouut the years if they hang around
This happened to me recently too the guy is a console from spain and he doesnt speak English well, and every other week his lawn was cut by his last service and i finally was like dude what’s going on if this happens again u can find someone else and he was like no no your my guy I’m not sure why he keeps cutting I couldn’t get ahold of him blah blah so i cut it last week but if it happens again im done. Same scenario i have four lawns right next to him and it’s a great pickup if i can be his guy
What a mess 🤦♂️
LCR i love it tho from a learning perspective. Clearly I wasn’t communicating as good as I thought i was, so in the future i need to take it upon myself to be more clear and make sure my customer understands he’s doing business with me and no other lawn company.
I had the exact same thing happen to me back in May it makes u mad when that happens but it’s part of the lawn care life I guess
As long as you learn from it
You can specialize in major clean-ups Tony's Lawn Service specialize in major cleanups all Targets Sears Walmart Kmart all the stores Hurricane cleanups doesn't matter same day put a dumpster debris is gone doesn't matter but the bottom line is you can't hold a person feet to the fire if you're not I'm willing to stay in the fight look you you allow yourself to be Bamboozled because you even said it you got a lot of yards in the neighborhood and people know you somebody suck him on you for him to get your pricing and now some of your yards might be under siege because they might drop the prices from $60 a visit to maybe $25 a visit you never know what the next Lawn Service to do but what you know is that you work for your lawn service me I worked for God whenever I went to do a cleanup I gave it everything I had it shows on my website it shows by the men power that I taught how to become from promising Lawn and Landscape us because we love what we do I work in God's Vineyard for a penny for a penny sometime it get to be plenty pins sometimes it don't but make no mistake about it wouldn't have it no other way I love what I did and I love what I do you have to love it even though you feel misused and abused Shake It Off shake off that dust off your feet and go to the next one because that's what we do we shake the dust off I'll be and we go to the next one and we posterize the next yard now you must posterize all your yards in that neighborhood because of somebody is coming after your yards now if you don't believe me ask your clients if they really are your friends and they really like your work they are tell you hey somebody stop by and gave me a flyer and said that they would do the same work you do for $15 or less and I and they asked me how much you charged I told him you charge $150 a visit
I do 100 dollar minimum on one time cuts and they pay up front if not they can keep looking around my area these people call so many companies that dont show up or call back
Well let me tell you It happens..
Happened to me with one of my Friends daughter..
4 pallets of sod plus the everything.
Project was completed September 1 2019..
The only thing I got from her is the first 500 the rest a LOST!!!
My fault I learn my lesson you don’t trust to people that you may think that you know..
Keep it up man..
Why are you beating yourself up on this? You win some and loose some. I would in the future price it accordingly and not to try and win a possible customer.
You shouldn't give discounts when your routes are full. Charge premium price for work like that so it is worth doing.
Maybe the best way would have been to get them to sign a contract for your service. Then you will know if they are serious or just looking for a one time cut.
Agreed
So did he pay the initial bill or stiff you?
He eventually payed after I harassed him several times.
I'm sorry, maybe I missed it: did you get paid to cut the lawn? If so, did they pay you what you asked for? If so, you did not get scammed.
Should got money right then..if he didn’t pay..take out lien on property, then make his life a living hell, but be professional considering you have many clients in that subdivision
What up, That's why I say you have to charge, No matta if you have 40 houses on one block, You make more money driving Uber.👍💲💰💲🤑
no loss... you got paid for what you did... ALWAYS going to be customers like this... you went with the information you had at that moment... not much different you could've done imo
Grandstand would have broke that lawn off!! haha..Believe me I know.. What up with CC on File? I hate the fact of doing jobs like this without payment first.
Yeah. Just got another one and did it the right way. Charged high and got paid same day. Now she wants us weekly. 💪
I Neaver had something like happed to me but I had something els happened I was out mowing a lawn and a part of a back yard my mower started and I got to other part of a back yard and my lawn mower won’t start so this guy he was a lawn care company he gave me a toro Proline 21 commercial mower for free
Wow! That was nice.
Yeah it was
Keep on mowing! Some people don't respect our profession
it don't call it scam.only the grass cutter wants 4 weeks pay instead of 1 week pay in a month,wake up.greedy business knows well.customer has a right to be cheap to have it done any time.not every week.i like thick lawn well cut.if you want high prices is another problem too.
Look at his yard. OBVIOUSLY he doesn't have anybody to do his yard. The reason why is he ripped off others to get something for nothing. This vid. will warn others about that guy. Call Code Enforcement and he'll HAVE to clean it. Neighbors should keep after him! Forget about him!
That guy sucks! If it turned out this way its something to remember in the future if he asks you again. Bet you will not do it for the same price again. The first guys cutting it may have had some issues with him already or they learned they might not have been charging enough. Someone looking for that cheap mow ya know. Might not have been a good fit after all.
Get a signed contract!
That nice house and they let that grass get a foot tall.
Yeah 🤷♂️
Hi, I was just curious, why are u trying to blame someone when ur the one that gave them the price to do the job?
I blamed myself. Check your facts
You didn't get scammed ... you compromised your integrity and your own worth.
Thanks
They’re never your friend. Catch the latest Beach River video. It’s business.
Yeah, I did. But it was too late... LoL
Dude he paid you right you thought you had a client it happens all the time if you do one time services they need a quick mowing you mowed it end of story you did not get scammed in my opinion your expectations that you set for the end result were not met For example continued services And you gave them the price Once you give a price Complaints department is closed I’ve done it to myself
Thanks for watching
I wish you further success buddy It’s a tough business Trust me things will fall into place you got the right equipment you got the right attitude take pride in your work and have a great day
Look my dude you did not get scammed you should have made it clear with him and give him a one-time cut price and that should be the end of it and if you want to just serviced on a regular basis you let him know just to call you but give him or her the next time A 1 cut-price or just don't do one cuts you're the boss not him
Thanks for watching my videos recently 👍
That's messed up bro
Why are you beating yourself up God has a million + 20 billion yards you don't work for them you work for God even though if they're home you still work for God you are a lawn maintenance man and a landscaper you work for God you don't work for the homeowner don't want to just give you what God allow you to accept as partial payment for what you do don't beat yourself up over this you going to find more yards in my neighborhood there are 30 yards when I first moved in I used to do all 30 yards and be done by 8 then that evening but those people move in other people moved in and these people don't like me regardless to who they look like and who I look like her who I represent my lawn services Tony's Lawn Service and it's a very reputable Lawn Service don't beat yourself up over lost business thank God for the opportunity to work on the yard you did a very good job evidently but he was not pleased with the money do you want to work for God cheap or do you want to work for God expensive God say he will give you a penny when you work in his Vineyard did you earn a penny for their yard if so pat yourself on the back move on
So you did get paid for that one time right?
Yeah, but I was underpaid. It was my fault for letting them lead me on and try to give them a deal to win them over. They just wanted someone cheap to mow there lawn. I got called by another one today like that. They said if I do a good job on the first cut they'll think about weekly... I took a look at the property and it's overgrown! And she's rushing me...🤦♂️
I'm not doing it for less than double the weekly rate. Like has been said, that will filter these people out from who's seriously looking for a good lawn care service provider.
@@LawnCareRookie im just glad you got paid haha your just trying to build a great route dont be hard on yourself
@@LawnCareRookie if its a yard we really want its worth some risk! Your a beast keep rollin love that walk behind
Did he pay you?
Eventually
30 in one hoa? _nice._
Yeah, it's getting real. When ever anyone asks for lawn care, at least a dozen recommend me, and it's like "I guess I have to contact them, they're everywhere."
I will say your spoiled... Cut get paid move the hell on...i could give two shits about a single cut double the cost even tripled sometimes and im gone... back to my regulars and schedule. Super tall grass12-18 inches knock it down for threes times the cost...tell customer it not gonna be pretty but im trying to save you the trouble then let them know that you come around and can cut weekly in future for the normal price... Cut the shit and keep it moving stop 😢
Clearly you have all of the answers. Thanks for watching! 👍
Lazy people need to cut their own lawns
I should send you a bill for the time I wasted watching this drivel!
No one forced you to watch it.
Want some cheese with that whine......man ur like a woman
LoL, thanks for watching 😎