Mastering Empathy in Customer Service: Top 5 Phrases and Examples

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  • Опубліковано 3 січ 2025

КОМЕНТАРІ • 17

  • @yun90420
    @yun90420 10 місяців тому +1

    Steve your video make a huge difference, really appreciated❤❤❤❤ I memorized them and used in my day to day life😢😂😂

  • @mohamedmifras8274
    @mohamedmifras8274 10 місяців тому +2

    My sir,
    Could you please tell me are these Sentences grammatically correct?
    1)I'm stressed out at work 2)I'm stressed out in my career

    • @SingleStepEnglish
      @SingleStepEnglish  10 місяців тому +1

      Both sentences are fine.
      I hope you’re not that stressed out!

    • @mohamedmifras8274
      @mohamedmifras8274 10 місяців тому

      ​@@SingleStepEnglish
      Thank you so much sir no

  • @paulwalther5237
    @paulwalther5237 10 місяців тому +2

    Is this for English learners? I think it's good advice for doing my job lol. I sometimes forget to empathize with the customer and just move on to the next step of trying to fix it or explain why I can't fix it (you definitely don't want to forget to empathize if you can't help them).

    • @SingleStepEnglish
      @SingleStepEnglish  10 місяців тому

      This video is aimed at people employed in the customer service industry. I do believe that showing empathy helps to build trust. 👏🏻😃

  • @youstinas.daoud10
    @youstinas.daoud10 10 місяців тому

    Thank you for this amazing series..
    If you don't mind we need more videos 🎉

    • @SingleStepEnglish
      @SingleStepEnglish  10 місяців тому +1

      Thank you so much!
      Let me know if you have a preference for any video topics.

    • @youstinas.daoud10
      @youstinas.daoud10 10 місяців тому

      @@SingleStepEnglish
      Anything related to the customer service

  • @Vibewithkeara
    @Vibewithkeara 6 місяців тому

    (Sympathy) Thank you for bringing that to our attention we will investigate the issue immediately and work to gather a resolution, I appreciate your feedback
    I can imagine how frustrating that must be let me

    • @SingleStepEnglish
      @SingleStepEnglish  6 місяців тому

      Thank you very much for your input. That sounds really good. 👍

  • @mohamedmifras8274
    @mohamedmifras8274 10 місяців тому

    Apart from these phrases i learned"Putting yourself in their shoes". Learn it

  • @CoronaVirus-uy1cw
    @CoronaVirus-uy1cw 10 місяців тому

    Good job