QSR Summit 2023 - How Brooklyn Dumpling Shop is leaning into digital advancements

Jeff Galletly
CEO
Brooklyn Dumpling Shop
Amy Hom
Operations Consultant
Brooklyn Dumpling Shop
Fully Digital, Fully Hospitable: Unpacking how Brooklyn Dumpling Shop is leaning into digital advancements to drive guest experience, while also ensuring a spirit of hospitality is present in all that they do
Dumplings & Data: A Tech-Infused Culinary Odyssey: A Look into automated kiosks, Mobile App Ordering, and futuristic drive-thrus, redefining the dining and drive-thru experiences at BDS
Operational Brilliance, One Byte at a Time: unpacking how BDS has used digital advancements to streamline the ordering process, enhancing efficiency and providing customers with a convenient and modern dining experience
Bespoke Bites: Personalized Pleasure Points: creating a customer-centric guest experience through data-powered personalization and analytics that enhance guest satisfaction
Byte-Size Success: Brooklyn Dumpling Shop’s Digital Dominion: shaping an agile tech-forward strategy that looks beyond today’s trends and leads the way for continued innovation