National Express wheelchair redux

Follow-up from this in 2017: • Turn Up And Go, Nation...
Esther and I attempt to catch a National Express coach without booking in advance. This should be possible; National Express changed their policy after my previous contact, and the DVSA reminded all coach operators that:
"The key requirements are:
• to ensure that wheelchair users can use available* wheelchair spaces, including those that require the removal, folding or tipping of other seats; and
• not to require passengers who use wheelchairs to book any further in advance than passengers who don’t.
Simply put, if a wheelchair space is available wheelchair users must be able to use it, even if they buy a ticket on the day. Coach operators should ensure all their staff - from drivers to ticketing and contact centre staff - know the law too.
DVSA will not hesitate in investigating and reporting breaches to the traffic commissioners, who will then decide whether there are grounds for further action."
Yeah - that didn't happen, did it!
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