Your customer after sales service is excellent. IMHO credibility in business is paramount and if you continue to treat people with this kind of care you will be very successful. Word of mouth the best advert of the lot. 👍
So they bought something they know nothing about, couldn't afford in the first place, can't afford to maintain, didn't read the manual, drove it contrary to what they were told, put their ignorance on email and than expect the dealer to accommodate them! What a C's.
Enjoyed this. Maserati has never ever made a reliable car! As for the sensors bypass them all with 1mf resistors or put extenders on the sensors so the engine light stays off!
@@TheBaySelfDriveCarHireLtd you my friend have been very lucky. The Levante has had a multitude of problems which you can check online. If its new or leased no problem you have warranty but after that they usually become big problems!
Best to have done the service first, scan for pending codes, they could have been turned off prior, scanner will tell which bank the sensor is, basically the faults were simple ones that could affect any car, don't start going to court, I was all gung ho last year over a land rover, went to court, judge totally sided with the customer, in fact judge had absolutely no idea about cars and basically didn't listen to me, ended up going to the Isle of Wight for the car, 300 miles, customer wouldn't give me the v5, flat battery and then wouldn't tell the court I'd paid so I'd end up with a ccj, avoid court, just not worth it, tbh you've basically had it up to six mths and if on finance basically forever, great videos by the way.
Never ceases to surprise me, Maserati owners who buy one of the most sophisticated and advanced cars in the planet, and complain about the cost of running it. Buy a Toyota Corona, and be happy.
People dont realize .you cant overheat these cars..you must monitor your gages .and service them properly..they are a great engine but need a little extra care..its not a honda or toyota...its a ferrari built high performance engine
Good story. I think you did the right things ! However it was stacked against you as soon as the owner ignored the repair booking. Most people are not experienced or suited to run an exotic car like that. There is a high chance of problems it’s not going to be reliable.
It's not because its a Maserati - that could happen with any car - its the customer. Bereavement, inheritance, business doing well and swaps it for an grey Audi he had his eye on? Just a chancer after something to run up to Mull in. You can get parts from Scuderia parts in the UK. If you're having to go to a dealer use Nottingham and avoid Edinburgh at all costs.
Rob, new subscriber here & loving your content, i can understand the customers frustration but you did all you could to rectify the problem but i think your legal team could have helped you a little or a lot more, keep the great content up Rob.
The first problem was you sold a Maserati, i wouldnt touch one with a barge pole let alone sell one. Oh and when you found out he had not gone for the 02 sensor appointment you should have followed that up with a call to him asking is there an issue why didn't you go.
Once they missed the appointment and drove to Mull, I would have dug my heals in. Also when they bought it without getting it serviced or whatever, You should have said that would not be warranted!
Love Maserati but jeez that's expensive to fix .. I had a rare Renault 5 GT Turbo Raider which had a fan relay that regularly went faulty because of where it would hang down , it either got too hot in summertime or too wet in winter .. I put a waterproof bag over it and never had an issue ever again .. Loved that lil 🚀 .. Keep them standard , with not too many crazy mods to Up the bhp and they run lovely ..had mine for 8 years of total bliss
The problem is big cars big problems, I have found out you can't be fair with some customers we are not car dealers, but some people don't appreciate you even if they get a good deal.
Big boys toys, big boys prizes. A saying I live by! When they work, amazing, when they don’t, ouchy! Sadly there is a lot of champagne lifestyle, lemonade wages out there and it’s our job to reason with it sometimes. 😞
Another tale of woe. Personally I’d have dug my heels in at the point they drove it up to Mull. That would have been the point of no return (pardon the pun) for me. Up until then you acted accordingly and did what you were contractually obliged to do so. However I do think you’re just too much of a gentleman to turn your back on someone. Rob you’re just too nice mate!😬
The facelift Quattroporte is pretty much my dream car, and you see them for sale for £15k, but then you hear about things like £500 02 sensors 😂 it's easy to forget affordable buying price does not mean that's it's not still a proper exotic with the parts availablity and price tag to match 😢
Why didnt you read the live data for the o2 sensors. 2 see which bank is not operating properly instead of just putting sensors on..and guessing..it should of thrown a code which tells you which bank...then read the data..
The only consolation I can give you is that, if I was looking to spend north of 30k on a car I would do my due diligence on the trader and in this video you come across v well so I would be quite satisfied. Not that I have north of 30k but anyway😅
They're having a laugh. You wouldn't have ignored an appointment then driven up to the isle of mull. Its so obvious what can potentially happen and of course it did.
Last thing you want is court. Takes forever Court bills are massive They nearly always side with the customer, as you are the professional. Where you went wrong was not sticking to doing the service yourself and wanting the quick sale. Stich in time saves nine. Taking the provlem car back and clearing down the problem qill save yoj lots of headache, time and loss. At least you can draw a line and move on
Nah, good on you, very accommodating despite not causing the issues. Don’t beat yourself up, I’d rather buy a car off a decent human being than some of the total rotten con men dealers out there..
I feel for you pal . In 1st place shouldn't have let them buy it instantly as you was in the process of doing a major service on it.. oh well lesson learnt I guess .that would have covered you a little more
General question to anyone. I was thinking of getting a 2019 ghibli in petrol, I have enough to buy it outright and afford insurance and tax and whatnot. For now all I’ve heard is good things about the ghibli until this video, is the ghibli reliable and these guys just didn’t respect it or should I go for a Beamer and not risk it?
The problem started when you did not follow your own pre sale procedures. Get the car serviced, checked and then pass it on to the customer. I suspect that you rushed through the deal because the customer was in a rush. I do not think it's a question of next time "dig your heals in", more like next time don't get rushed into a sale.
You make a fair point. However I had personally road tested it and it was fine, we had MOT’d it prior to listing and it was fine. So whilst I agree with what you’re saying, cars can have issues at any point, this unfortunately was in his ownership not ours. Saying this, you have a point and we did learn from it. 👍
They shouldn’t have bought the Maserati in the first place & gone for the Audi instead. A person like myself who’s into Italian cars will know the pitfalls & would’ve not rushed into the purchase like they did let alone drive it all the way to bloody Scotland with the EML on. Crazy!! The Audi will most likely bite the in the ass later down the line too as they aren’t as reliable as everyone thinks. No doubt they’ll be back next year asking for another refund as that’s what these types do. I’d love that Maser but outta my budget. Best of luck mate.
Audi? Are you on crack?they are about the worst...some early ghiblis had issues but a lot of people like them..the f160 engine is generally quite reliable if looked after
You went above and beyond to help
Your customer after sales service is excellent. IMHO credibility in business is paramount and if you continue to treat people with this kind of care you will be very successful. Word of mouth the best advert of the lot. 👍
Thank you Alan! I really appreciate you seeing that side of it too. Only have to be a git once in this game and it can ruin a good reputation.
So they bought something they know nothing about, couldn't afford in the first place, can't afford to maintain, didn't read the manual, drove it contrary to what they were told, put their ignorance on email and than expect the dealer to accommodate them! What a C's.
Love your story telling. Subscribed.
Thank you, it’s nice to feel listened to!! Really appreciate the sub ☺️🙏
As soon as they missed the appointment then drove to Scotland with the EML on, id've told him to Foxtrot Oscar and put a lead on his dog...
Squandering their inheritance on an Italian sports car was their first error.
Great channel you did the right thing for the customer 😊
Thanks 👍 I would like to think we try
So pleased I'm not in the car sales game anymore !
Enjoyed this. Maserati has never ever made a reliable car! As for the sensors bypass them all with 1mf resistors or put extenders on the sensors so the engine light stays off!
I have one and used it for several years but looked after it, never had an issue(Levante)
@@TheBaySelfDriveCarHireLtd you my friend have been very lucky. The Levante has had a multitude of problems which you can check online. If its new or leased no problem you have warranty but after that they usually become big problems!
Best to have done the service first, scan for pending codes, they could have been turned off prior, scanner will tell which bank the sensor is, basically the faults were simple ones that could affect any car, don't start going to court, I was all gung ho last year over a land rover, went to court, judge totally sided with the customer, in fact judge had absolutely no idea about cars and basically didn't listen to me, ended up going to the Isle of Wight for the car, 300 miles, customer wouldn't give me the v5, flat battery and then wouldn't tell the court I'd paid so I'd end up with a ccj, avoid court, just not worth it, tbh you've basically had it up to six mths and if on finance basically forever, great videos by the way.
Every time I think of getting into the trade, videos like this bring me to my senses! 😂
😂😂😂 RUN!!!
Audi is not that reliable either..some early ghiblis had issues..as a mechanic i cant find fault in my levante.very solidly built
Never ceases to surprise me, Maserati owners who buy one of the most sophisticated and advanced cars in the planet, and complain about the cost of running it. Buy a Toyota Corona, and be happy.
My take away from this.....don't buy a Maserati
They are nice when they work.... apparently!!
People dont realize .you cant overheat these cars..you must monitor your gages .and service them properly..they are a great engine but need a little extra care..its not a honda or toyota...its a ferrari built high performance engine
Good story. I think you did the right things ! However it was stacked against you as soon as the owner ignored the repair booking. Most people are not experienced or suited to run an exotic car like that. There is a high chance of problems it’s not going to be reliable.
Thank you! With hindsight, I would have acted differently and taken control, lessons learned!
I feel the cheaper price of used Maserati tricks people into not taking care of them as proper exotics
WTF !!! I would have bailed out a lot sooner. Driving to Scotland with the EML on😂
Yeah… I mean come on! When the dealer offers for recovery to the specialist that should say it all really!
My Gran tourismo came with a Maserati battery charger built in. In Other words not every day drivers. He bought what he couldn’t afford to run.
It's not because its a Maserati - that could happen with any car - its the customer.
Bereavement, inheritance, business doing well and swaps it for an grey Audi he had his eye on?
Just a chancer after something to run up to Mull in.
You can get parts from Scuderia parts in the UK. If you're having to go to a dealer use Nottingham and avoid Edinburgh at all costs.
Really appreciate this feedback thank you, Scuderia are super helpful.
Rob, new subscriber here & loving your content, i can understand the customers frustration but you did all you could to rectify the problem but i think your legal team could have helped you a little or a lot more, keep the great content up Rob.
Typical Maserati 😂 absolute money pits 😮
But sooo pretty! 🤩 😂
I know someone new to car sales private company....he's an angry wee man now!!! its changed him and not for the good!!
I feel his pain!!
Missed the appointment you booked in for them then drove it to Mull and broke it. Heels well and truly dug in 😊
Hindsight!! Totally agree with you
I’ve done it, to soft on damage to hire cars and gave deposits back to quickly. Not no more we check them over well and will not rushed .
Oh how we learn!
@@thelogbookcc keep up the good work, i watch you, this and chops
The first problem was you sold a Maserati, i wouldnt touch one with a barge pole let alone sell one. Oh and when you found out he had not gone for the 02 sensor appointment you should have followed that up with a call to him asking is there an issue why didn't you go.
Tell me about it. Many a missed opportunity on this one!
@@thelogbookcc Love the channel keep it up was in the motor trade for over 40 years been there done it all now happily retired.😁
Once they missed the appointment and drove to Mull, I would have dug my heals in. Also when they bought it without getting it serviced or whatever, You should have said that would not be warranted!
So many lessons learned from this!!
Love Maserati but jeez that's expensive to fix ..
I had a rare Renault 5 GT Turbo Raider which had a fan relay that regularly went faulty because of where it would hang down , it either got too hot in summertime or too wet in winter .. I put a waterproof bag over it and never had an issue ever again .. Loved that lil 🚀 .. Keep them standard , with not too many crazy mods to Up the bhp and they run lovely ..had mine for 8 years of total bliss
The problem is big cars big problems, I have found out you can't be fair with some customers we are not car dealers, but some people don't appreciate you even if they get a good deal.
Big boys toys, big boys prizes. A saying I live by! When they work, amazing, when they don’t, ouchy! Sadly there is a lot of champagne lifestyle, lemonade wages out there and it’s our job to reason with it sometimes. 😞
Better stick to Volvos mate .
Another tale of woe. Personally I’d have dug my heels in at the point they drove it up to Mull. That would have been the point of no return (pardon the pun) for me. Up until then you acted accordingly and did what you were contractually obliged to do so.
However I do think you’re just too much of a gentleman to turn your back on someone. Rob you’re just too nice mate!😬
The facelift Quattroporte is pretty much my dream car, and you see them for sale for £15k, but then you hear about things like £500 02 sensors 😂 it's easy to forget affordable buying price does not mean that's it's not still a proper exotic with the parts availablity and price tag to match 😢
Why didnt you read the live data for the o2 sensors. 2 see which bank is not operating properly instead of just putting sensors on..and guessing..it should of thrown a code which tells you which bank...then read the data..
Fair point well made, need specialist equipment for that with Mazza’s though!
I would have told them to jog on
Hindsight! 👀
You sold the car with somekind of warranty?
Always, however the fact they drove it with a light on would have voided it. Should have taken note myself!
Ghibli diesel ❤❤❤❤
SIMPLE. POUND SAND 🇨🇦🇨🇦
The only consolation I can give you is that, if I was looking to spend north of 30k on a car I would do my due diligence on the trader and in this video you come across v well so I would be quite satisfied.
Not that I have north of 30k but anyway😅
They're having a laugh. You wouldn't have ignored an appointment then driven up to the isle of mull. Its so obvious what can potentially happen and of course it did.
Last thing you want is court.
Takes forever
Court bills are massive
They nearly always side with the customer, as you are the professional.
Where you went wrong was not sticking to doing the service yourself and wanting the quick sale. Stich in time saves nine.
Taking the provlem car back and clearing down the problem qill save yoj lots of headache, time and loss. At least you can draw a line and move on
Surely o2 sensor just a cheap item of a Jeep. A GM sensor tracked down. Dunno.
Still hunting, all for ideas mate besides main dealer prices?!!
Nah, good on you, very accommodating despite not causing the issues. Don’t beat yourself up, I’d rather buy a car off a decent human being than some of the total rotten con men dealers out there..
I feel for you pal . In 1st place shouldn't have let them buy it instantly as you was in the process of doing a major service on it.. oh well lesson learnt I guess .that would have covered you a little more
General question to anyone. I was thinking of getting a 2019 ghibli in petrol, I have enough to buy it outright and afford insurance and tax and whatnot.
For now all I’ve heard is good things about the ghibli until this video, is the ghibli reliable and these guys just didn’t respect it or should I go for a Beamer and not risk it?
Should've took them to court they willfully ignored all your advice & drove to the other end of the country
I regret not doing this, lessons learned!
Utter junk cars.
Avoid at all costs...
Not a fan?!
@@thelogbookcc
Total cr@p
The problem started when you did not follow your own pre sale procedures. Get the car serviced, checked and then pass it on to the customer. I suspect that you rushed through the deal because the customer was in a rush. I do not think it's a question of next time "dig your heals in", more like next time don't get rushed into a sale.
You make a fair point. However I had personally road tested it and it was fine, we had MOT’d it prior to listing and it was fine. So whilst I agree with what you’re saying, cars can have issues at any point, this unfortunately was in his ownership not ours. Saying this, you have a point and we did learn from it. 👍
They shouldn’t have bought the Maserati in the first place & gone for the Audi instead.
A person like myself who’s into Italian cars will know the pitfalls & would’ve not rushed into the purchase like they did let alone drive it all the way to bloody Scotland with the EML on.
Crazy!!
The Audi will most likely bite the in the ass later down the line too as they aren’t as reliable as everyone thinks.
No doubt they’ll be back next year asking for another refund as that’s what these types do.
I’d love that Maser but outta my budget.
Best of luck mate.
Audi? Are you on crack?they are about the worst...some early ghiblis had issues but a lot of people like them..the f160 engine is generally quite reliable if looked after
Don't deal with maserati ?
Overheated? No modern car should overheat
It's a Maserati, it could detonate itself parked up with the battery disconnected.
😂😂😂 but it would look and sound good doing it to be fair 🤷♂️ 😂