It worked!! This is why I love youtube. So I bought this printer yesterday and had done about 500 copies in mostly B&W. I immediately grew suspicious when it said my yellow cartridge was already out. Thank you sir, You just saved me $300!!
I tried this at work and it worked wonderfully! I was able to reset all of the color cartridges and saved from having to buy $200+ refills. Amazing! Thank you so much!
Mathew, I used your method about 8 months ago when one of my colors indicated low. I have still not changed the toners. You have saved me a shitload of money already. I cannot believe the software makes you replace the cartridges while they are still full. What a con!!!!! You are a legend.
Wow, what a lifesaver! I just replaced the toner in my printer only two months ago, I knew there was no way it was as low as the readings I was getting. I wonder how much money I've spent unnecessarily replacing my cartridges all these years! This is a great printer, I was sick at the thought there was something wrong with it. Thank you for sharing this!
Hello Matthew. Thanks so much for this very usefull information. It worked perfectly on a 9330CDW. Furthermore I have to confess that when I was looking for information on which printer to buy, it was your review that sold this specific model to me ;-).
Thanks buddy ... I had problems after loading a brand new cartridge and it showed the same low toner message and wouldn't allow me to print after that regardless of which cartridge it used. Did not know about this false reading until I saw your video. You're a life saver ... appreciate it. Many thanks.
I have a Brother HL-3480CDW and tried this method and it worked perfectly. Something that may help is to mark with a pencil the exact location of the * while it is visible so it will be easier to find the exact location after opening the lid. Also, I found on my 3480CDW that I could reset all 4 cartridges before shutting the lid. Just wait after selecting the cartridge and clicking 'yes' to reset until it says accepted; then select the next cartridge and repeat the process for the other 3 cartridges. Then shut the lid and all four cartridges will be reset. Saves time having to go through the recycling and holding the * key again for each cartridge. A REAL BIG THANK YOU TO MATTHEW !!!!! Couldn't have done this without his video.
Yea I thought of that too... at least they make it easy, a lot of Inkjet printers have a chip inside that counts the pages and the ink cartridge was still half full when it says it's "empty" and it requires some firmware level hacks to disable (or changing the chip, or using cartridge with read only chips).
Thank you! This really worked. My toner was out, and I had just replaced it with a new one, but it kept giving me the message that my toner needs to be replaced. Tried following the steps on Brother Support website, and also searched all over the internet to fix the issue. Came across your video, and your advice helped. Thanks a lot! You saved me $57 and a trip to the store.
This worked beautifully! The first time, it was easy. No issues. The second time I had to power the printer off and then turn on again because when I opened the front cover, it did not display "close cover" message. I learned that, that "close cover" message must be displayed in order for the invisible asterisk button to work and take you to the "Reset Menu". Bravo, Matthew! Thank you!
+Melissa Theide ah yes, I've had this trouble, you have to have the cover open to reset the toner... in which case the astrix is not visible... so make's it a tad tricky.
Thanks Matthew. I had read many ways to reset that were what you were saying but your video made it so clear and easy. After I watched your video I had it done within two minutes. The key was when you showed how to use the *. None of the other written instructions had said that you had to remember where it was to press. I kept trying to open the fax again and press and it wasn't working. So thanks for your clear instructions.
This is fantastic! Printers weren't actually designed to print, they were designed to extort money from you in the way of toner cartridges. My pages are printing fine and now I can wait until they no longer print correctly before changing cartridges. I'll be happy all day thinking that "I just stuck it to the man".
THANK YOU SO MUCH!!! I was messing around with my printer, MFC9130CW for over an hour being annoyed af since I had like 20 pages to print and none of them would print because the toner was "low". THANK YOU SOOOOOO MUCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I can't express the amount of gratitude for this video, and that luckily it worked for my version of the printer as well.
Rock on very glad I could help. Makes my day to know I did a good deed today :) And I think mother earth thanks us all for saving her from extra printer waste.
Murphy's Law struck again. I found Mr Jeschke's site AFTER I spent over $135 on a new cartridge. Time to repack the new one and put the old one back to work. Fantastic service, Matthew. Thank you!
Thanks mate, you absolutely SAVED the day with this information ... I had already replaced the old toner with a NEW cartridge and it simply would not accept the new Toner as full - it was driving me spare.
Hi Matt, Thanks for the tip, this worked just fine. As a note to others: Once you receive the "Change Toner Message" on the LED screen, I had to restart the printer to clear the print job that was in-process. Then I opened the toner cartridge door and pressed the * reset button to bring up the Toner Reset menu.
THANK YOU Matthew. After about 700 pages my MFC-9330CDW showed black "toner low" - but no loss of density and no streaking. It stopped printing completely due to this error message! Your brilliantly demo'd procedure fixed the problem and I'm back in business without spending a cent. THANKS FOR SHARING! Tip: use the corner of a sticky (Post-it) note to identify where the asterisk button is on the keypad when not backlit.
In my case I went to replace a low yellow cartridge, got distracted and accidently installed in the magenta slot, which I had replaced the day before. I quickly realized what I had done and installed the yellow in it's proper place. Well the printer can be very unforgiving as it kept telling me to replace the yellow cartridge even though it had a brand new yellow cartridge. After uninstalling and reinstalling several times to no avail I found your video. It worked perfectly. Thank you so much!
Thank you so much! I knew something was up when it felt like they were asking for new toner cartridges every other day. As the only young person at my workplace, i turned to the internet and found solutions for BOTH our printers! Thank you for saving us time and money! PHOOEY on brother for being such cheapskates!!!
impossichannel glad I could help out. You can reload the cartridges when they do run out or get these generic cartridges which are awesome, I've bought a few brands of the generic and reloaded. These linkyo cartridges goo.gl/iPNN30 are the best :)
Great tutorial. I've tried covering the glass window that other videos have suggested. Didn't work, and your suggestions are clearer, easier and actually work. Thank you so much.
Thanks, you just saved me $21 for a generic black toner. I hate it when what printer manufacturers force you to replace your perfectly fine toner. After resetting prints are coming out fine. My printer is MFC-9140 CDN and this trick works
Hey Matthew - thanks very much for this. Helped me reset my MFC9335CDW. Still printing strong blacks and needed this to make sure I maximised the cartridge and saved the environment a bit of junk!
Matthew - I was searching how to replace the toner on my Brother MFC 9130CW printer and found your video. I was concerned that after I replaced the toner, how to make the printer know it was full again. I saw the videos about resetting the gear and when I saw your post, I tried it. It worked. Now when I refill the cartridge, I do not have to worry about the gear. Thanks so much.......
THANK YOU! I refuse to pay what it costs for "genuine" brother toner. Apparently, though, the machine recognizes genuine brother and won't reset the toner message for compatible knock offs. How annoying! I followed the steps in your tutorial and it worked perfectly first try. I'm now able to print again! :)
Man thank you so much! My printer stopped printing completely and was showing zero signs of actually running out of toner. This saved me from wasting toner!
I have a mfc l2740dw and using your instructions I found that if I held the # button it brought up the reset window for me. THANKS a ton for your help, you got me 90% of the way there.
Dear Matthew! Thank you SOOO MUCH! You saved our day! We spent whole Day trying to reset it and could not make it work! Your instructions just did the job! Thank you greatly!!!!
Great! It didn't work at first on our L-8850CDW. But then i turned the power off, plugged all cables out, put the power back on, opened the front cover and pushed the * for like 5 seconds and there it was! Don't give up it works!
Thanks for sharing. Worked a treat! It's great that this can be done with this Brother printer. Using a Toner Cartridge until it is ACTUALLY empty is more sustainable than changing it just because a micro-controller says it's empty. My old Kodak all-in-one wouldn't even SCAN if the colour ink was low! What a rip-off!
Sounds like a plan. Yeah I think it'd almost be better if we could buy quality printers that don't do this to us. Ones that cost more up front but are easier to reload, cheaper on ink, and work without all these restrictions / hacks.
+Matthew Jeschke It's one of the biggest legal cons going, Matthew. Printers sold cheaply and programmed to waste ink in 'head cleaning' and fail to function, not only in mono printing but also in scan only mode , just because the colour ink is low. So, you're forced to buy more ink just to use the scan function but most of that ink ends up in a catchment sponge at the base of the printer! Saw this with my Kodak all-in-one. It was soaked in unused ink! I gave the damn thing away in the end and bought this Brother model. I'm so glad that it's use of toner and programming, that allows you to continue to use a cartridge until it is ACTUALLY empty, is far more ethical and sustainable than other, if not EVERY other, makes of printer. I'd recommend it to anyone, despite once saying that 'I'd never buy a printer from a company that makes sewing machines!'. I've since gladly recanted on that statement. It's an awesome printer.
So I was just googling how I'm supposed to open my machine to get to the cartridges to replace them. This was first link I clicked and I'm so glad it was the first. This worked for me! Thanks for sharing M. Jeschke!
Thanks so much for your demonstration. We had a problem with a new cartridge and requested help from the vender and they sent printed instructions for doing this but we couldn’t make it work. Your video helped us to know what to expect and it worked great.
I knew there was an easy Reset magic trick without the need for me to find the right screwdriver. I used your video a little over a year ago - glad I found it again today!!
I can confirm that this works for the Brother MFC-L8850CDW because I just did it. It did not work the first couple of tries and then I did the following and it worked immediately. Steps 1. Turn off by pulling out the power cable at the back 2. Wait 15 secs and plug power cable back in 3. If any messages come up to replace the toner, press X 4. Put tape on the * (asterisk) so you know where it is 5. Open the front cover and immediately press on the * 6. If the "please wait" screen is displayed, it won't work, start from step 1 7. If the "front cover is open" or "close the front cover" screen comes up, this should work I hope this helps you. Good luck.
Thanks, Matthew! I have an MFC-LL2740DW and used your method. The only difference is that I used the # button instead of the * button. You saved the day for me. Thanks again!
Dude! you are the bomb!! I just got a free toner cartridge because I thought my new Cyan toner cartridge that came new was empty so the seller sent me a new replacement!!
Fixed a toner low message after both the toner and the drum had been replaced. It still would not extinguish the error. This routine did the trick. Thanks for posting.
GREAT video. I could not understand pressing on the asterisk but you made it clear that that it is still there even though it is not illuminated. THANK YOU!
Bless you! I purchased some remanufactured toners and my machine kept saying the toner needed to be replaced and would not allow me to use them. After doing this, they now work perfectly.
Oh and I used a little piece of tape over the asterix button so I couldn't miss it. Just took it off after I was finished. Worked first time and like a charm like I said earlier. Thanks again. The K for black and the fact you mentioned STD for standard helped me find mine too.
Thank you very much for this video! My printer kept saying that the black cartridge was empty. The Brother solution was to press the hash-tag instead of the asterisk with a closed top. Then to reset to 100%. But it still didn't work. Your solution did work and I wanted to thank you for sharing with us. Greetings from the Netherlands :)
I've been using this trick for years. With the keypad lit up and the asterisk illuminated, I used a sharpie to highlight where the asterisk was. With a reset, I can get many, many, many more pages beyond the "low toner" message.
So glad I found your video, I've been trying to print my assignments and the printer kept telling me to replace yellow toner, I wasn't even printing in colour! I put a circle around the * with a felt pen to make it easy to find. Also my printer is an MFC-9335CDW but your instruction still worked fine. Thank you.
Best video ever made for Brother laser printers. just reset my printer toner life last night again. Referred to this video as re minder how to do it. Thanks again. ON quick access favorites lol.
YOU ARE AMAZING! THANK YOU THANK YOU THANK YOU! I just spent the last 2 hours following Brother's instructions, then any internet and even UA-cam instructions, all to no avail because they all left out important information or steps I needed. Thank you for being so thorough. Problem solved!
Thank you for making this look easy - this saved me researching a replacement printer brand that isn't so money hungry... this worked on my HL-3180CDW.
worked a treat! I don't expect my original cartridges to last much longer but I print mostly black and white. The stupid "low toner warning" is gone now too. I am also about to buy the powder to refill the cartages and the company sells the instructions to reset the cartages for for $10!
Thanks so much man, worked perfectly on the MFC8850CDW. I won't ever change a cartridge again unless it looks bad on the paper, these messages are worthless!
thanks budy save my life. 150 pages need printing by morning and stupid low toner came up. did what u said and printer is of again printing great quality docs.
+stonekeeper ah so glad to hear it. Nothing is more frustrating than experiencing issues like this especially when you know there's toner in the hopper and they try and force you to buy more. Aside form this (common practice) I've LOVED my printer thus far. I've actually hacked and reloaded cartridges several times :) This little printer is like a tank :)
I don't believe I have. I order off amazon. You can SOMETIMES successfully reload toner one time. Then the hopper starts to wear out. You unscrew the side of the cartridge opposite the gears. There's a small plug there. You can pour the toner into. Last time I ordered this toner amzn.to/1GRTOTH it worked fine. Your first 10-20 prints will be garbage. and FYI this is one of those do at your own risk. You likely won't hurt the printer but may end up getting no results and having to buy new cartridges anyways. If so these cartridges are AWESOME and affordable, amzn.to/1GRTTGJ FYI ~ these are affiliate links so thanks for the coffee money. You're welcome to also shop them out on your own. Hope that helps :)
Worked for me!! Thanks a million dude. Took me a bit to get it right; I needed to lift the whole lid, not just the first stage lid. I also used a little bit of white out to mark the unlit button, which helped.
This also works for the HL-3180CDW printer to reset the toner page count! I bet if you add that model to the title of your video a lot more people will watch the video and save a lot of money on toner cartridges!
Very cool, thank you! I had already ordered new cartridges but with a small business I'm always looking for ways to save money. I'll come back and let you know how much more printing I was able to get after doing this reset. You're awesome!
***** Not sure how many pages.... but print anywhere from 5-20 pages 5 days a week and I'm just now about to change out my cartridges. Freaking amazing. Thank you again for saving me literally hundreds of dollars.
+Alexis Ali C Parkhurst Finally had to replace my cartridges about a month ago, and today my cyan decided it was empty. All the others still show as full so I'm guessing it's an issue with the generic toner cartridges rather than actually empty. Just used the reset again and so far so good. Thank you again for this video! You've saved me hundreds of dollars!
WOW!!!! man I'm, so glad I was able to find you...I have been for three days trying to figure out how do I reset my cartridges after refilling them with all the colors...until I got you!! Thanks so much, Im subscribed and appreciated for ever!! Peace.
Thank you! Funny you mention that. I had to use my video the other day as it was time to reset my toner / page counter again! Appreciate your complement :)
this is fantastic thank u so much! I only usually want to invest in black toner (because theyre all so expensive) since I only need to print black and white documents, but somehow the 'replace toner' message stops me from printing anything in black and white despite having a full black toner level..... THANK U!
Doesn't damage a thing when low. Make sure when you change your toner carts, simply clean up the machine as well, and the drums. Keep a printer clean, keep it working. Vacuum it out, use a small particular filter so you don't blow toner around the house, or simply do it all outside. There are plenty of videos online about cleaning and maintaining toner carts and printers.
Try removing and reinstalling the toner. Some generic toner's may have issue with the printer so you might like to contact the company that sold you the toner.
What took me so long to find your video? Thank God I did not throw my previous toner away, which I suspect has still ink left in it. Thanks Matt for this. :)
I just got this printer and it's already wanting to do a firmware update. Does anyone know if the newer firmware removes this option? I'm afraid to update the firmware if it removes my ability to use the reset option. Thanks.
Awesome! Thanks so much Matthew. I did it on our MFC-9140CDN and it worked a charm. I suspect that besides a page count, it also has a timer programmed too, as we really don't do that much printing (I estimate we've printed 250-300 pages max. since purchasing around 14 months ago) and we got the low toner warning. And I really don't like how these printers will just not print when the toner is supposedly low. It's a rort.
A lot of printer manufacturers do stuff like this, include a helpful ink/toner level gauge that of course "expires" and all that... inkjets are especially bad because they're basically made to be disposable. Like a chip with each cartridge that tells the printer how much ink it's in it and refuse to print when certain condition is met. Oftentimes firmware level hacks or read only chips have to be used to bypass them. And of course they run out long before it ever does because you know, that's how they make money with cartridges that cost more than printers themselves. But at the same time I suspect the reason they do this is because a lot of these print heads relies on the ink to keep them cool, and when inks run out, the head burns up and fails to work at all. But with color laser you are already spending a ton of money on the product... they're not as disposable as the inkjets. Then you have these Epson L series of printers that takes inks in bottles (like those large format printers) that costs a lot more than their cartridge printers. But their inks are cheaper.
Hi Matthew, very clear video thank you. What if this fails and the black is still showing a big red cross through the level? Any further tips? After doing the reset once, we found it impossible to get back into the reset menu and used both the * and #.
+Rachael Evans I've never experienced trouble accessing the reset menu again. I wonder if your printer is using reset gears / mechanical page counter. If you look at your cartridge the side opposite the feed / rubber wheel gear... will have a small gear on the outside. This is a page counter gear. If it's there you may have a printer that uses mechanical page counter. I've not reset these before but believe there are tutorials on youtube. Before you do that though, try to reset the page counter again using this tutorial. First turn off your printer and unplug it for 10 minutes. Turn it back on.... Place a black dot below the appropriate key on the keypad (while illuminated).... Then perform the procedure again, this time hold your finger on the key with the lid open ALL the way to the top. Hold it there for 15 seconds. Sometimes I find when I'm in a hurry I don't hold the key long enough or leave the lid open far enough. Hopefully that helps :)
Thank you so much!!!!! 😍😍😍😍😍😍 I had my printer with the symbol of error with magenta color for a LONG time since now!!! That made me crazy, but now I can print with colors!!! 😀😀🤪🤪 THANK YOU SO MUCH!!!! You helped me more than the brother printer manual!!!!
Aug 2018 - Awesome! Confirmed it works for Brother HL-3180CDW. Good thing too since I had a previous model that died just after I replaced the cartridges with regular size versions (so more capacity than the starter cartridges). At the Cartridge prices, that black one alone was 1/3 or the cost of the printer.
I literally come back to this video EVERY time I need to reset my toner counter. This video has been an absolute lifesaver over the years, thank you!
Glad I could be of help! Interesting I do the same thing haha I seem to forget every time I do it. I need to just put a mark on the spot to press.
ive reset my toner 4x now in 2 yrs...still works perfect without buying new toner !!! Thank you for your awesome advice !
Glad my notes helped out!
It worked!! This is why I love youtube. So I bought this printer yesterday and had done about 500 copies in mostly B&W. I immediately grew suspicious when it said my yellow cartridge was already out. Thank you sir, You just saved me $300!!
I tried this at work and it worked wonderfully! I was able to reset all of the color cartridges and saved from having to buy $200+ refills. Amazing! Thank you so much!
Mathew, I used your method about 8 months ago when one of my colors indicated low. I have still not changed the toners. You have saved me a shitload of money already. I cannot believe the software makes you replace the cartridges while they are still full. What a con!!!!! You are a legend.
Since resetting my black toner cartridge I've printed at least 1000 pages. Now I've also reset the color cartridges. Thanks again!
Wow, what a lifesaver! I just replaced the toner in my printer only two months ago, I knew there was no way it was as low as the readings I was getting. I wonder how much money I've spent unnecessarily replacing my cartridges all these years! This is a great printer, I was sick at the thought there was something wrong with it. Thank you for sharing this!
Hello Matthew. Thanks so much for this very usefull information. It worked perfectly on a 9330CDW. Furthermore I have to confess that when I was looking for information on which printer to buy, it was your review that sold this specific model to me ;-).
Thanks buddy ... I had problems after loading a brand new cartridge and it showed the same low toner message and wouldn't allow me to print after that regardless of which cartridge it used. Did not know about this false reading until I saw your video. You're a life saver ... appreciate it. Many thanks.
I have a Brother HL-3480CDW and tried this method and it worked perfectly. Something that may help is to mark with a pencil the exact location of the * while it is visible so it will be easier to find the exact location after opening the lid. Also, I found on my 3480CDW that I could reset all 4 cartridges before shutting the lid. Just wait after selecting the cartridge and clicking 'yes' to reset until it says accepted; then select the next cartridge and repeat the process for the other 3 cartridges. Then shut the lid and all four cartridges will be reset. Saves time having to go through the recycling and holding the * key again for each cartridge.
A REAL BIG THANK YOU TO MATTHEW !!!!! Couldn't have done this without his video.
This was so simple to do. Before I opened the lid I stuck a tiny piece of tape on the * so I could find it when dark. It went flawlessly. Thank you!!
that's a good tip!
Yea I thought of that too... at least they make it easy, a lot of Inkjet printers have a chip inside that counts the pages and the ink cartridge was still half full when it says it's "empty" and it requires some firmware level hacks to disable (or changing the chip, or using cartridge with read only chips).
I’ve had to come back to this video over and over with every cartridge bc I keep forgetting what to do 😂 thanks for the video, it’s a money saver!!!
Funny you say that... I made the video and have to do the same thing haha
Thank you! This really worked. My toner was out, and I had just replaced it with a new one, but it kept giving me the message that my toner needs to be replaced. Tried following the steps on Brother Support website, and also searched all over the internet to fix the issue. Came across your video, and your advice helped. Thanks a lot! You saved me $57 and a trip to the store.
This worked beautifully!
The first time, it was easy. No issues. The second time I had to power the printer off and then turn on again because when I opened the front cover, it did not display "close cover" message. I learned that, that "close cover" message must be displayed in order for the invisible asterisk button to work and take you to the "Reset Menu".
Bravo, Matthew! Thank you!
+Melissa Theide ah yes, I've had this trouble, you have to have the cover open to reset the toner... in which case the astrix is not visible... so make's it a tad tricky.
Thanks Matthew. I had read many ways to reset that were what you were saying but your video made it so clear and easy. After I watched your video I had it done within two minutes. The key was when you showed how to use the *. None of the other written instructions had said that you had to remember where it was to press. I kept trying to open the fax again and press and it wasn't working. So thanks for your clear instructions.
awesome glad I could help :)
I followed Marina's suggestion to put a piece of tape on the *. Everything went beautifully the first time. Thank you so much.
This is fantastic! Printers weren't actually designed to print, they were designed to extort money from you in the way of toner cartridges. My pages are printing fine and now I can wait until they no longer print correctly before changing cartridges. I'll be happy all day thinking that "I just stuck it to the man".
THANK YOU SO MUCH!!! I was messing around with my printer, MFC9130CW for over an hour being annoyed af since I had like 20 pages to print and none of them would print because the toner was "low". THANK YOU SOOOOOO MUCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I can't express the amount of gratitude for this video, and that luckily it worked for my version of the printer as well.
Rock on very glad I could help. Makes my day to know I did a good deed today :) And I think mother earth thanks us all for saving her from extra printer waste.
Murphy's Law struck again. I found Mr Jeschke's site AFTER I spent over $135 on a new cartridge. Time to repack the new one and put the old one back to work. Fantastic service, Matthew. Thank you!
Thanks mate, you absolutely SAVED the day with this information ... I had already replaced the old toner with a NEW cartridge and it simply would not accept the new Toner as full - it was driving me spare.
Hi Matt, Thanks for the tip, this worked just fine. As a note to others: Once you receive the "Change Toner Message" on the LED screen, I had to restart the printer to clear the print job that was in-process. Then I opened the toner cartridge door and pressed the * reset button to bring up the Toner Reset menu.
THANK YOU Matthew. After about 700 pages my MFC-9330CDW showed black "toner low" - but no loss of density and no streaking. It stopped printing completely due to this error message! Your brilliantly demo'd procedure fixed the problem and I'm back in business without spending a cent. THANKS FOR SHARING!
Tip: use the corner of a sticky (Post-it) note to identify where the asterisk button is on the keypad when not backlit.
In my case I went to replace a low yellow cartridge, got distracted and accidently installed in the magenta slot, which I had replaced the day before. I quickly realized what I had done and installed the yellow in it's proper place. Well the printer can be very unforgiving as it kept telling me to replace the yellow cartridge even though it had a brand new yellow cartridge. After uninstalling and reinstalling several times to no avail I found your video. It worked perfectly. Thank you so much!
+Frank C glad I could be of help :)
Thank you so much! I knew something was up when it felt like they were asking for new toner cartridges every other day. As the only young person at my workplace, i turned to the internet and found solutions for BOTH our printers! Thank you for saving us time and money! PHOOEY on brother for being such cheapskates!!!
impossichannel glad I could help out. You can reload the cartridges when they do run out or get these generic cartridges which are awesome, I've bought a few brands of the generic and reloaded. These linkyo cartridges goo.gl/iPNN30 are the best :)
For the L8850CDW, just make sure you go to the Door Open window on the top left of the screen (not the home screen). Thanks for posting this make-do!!
Great tutorial. I've tried covering the glass window that other videos have suggested. Didn't work, and your suggestions are clearer, easier and actually work.
Thank you so much.
Your plan worked exactly as described. You saved me lots of time and money getting my printer repaired.
Thanks, you just saved me $21 for a generic black toner.
I hate it when what printer manufacturers force you to replace your perfectly fine toner. After resetting prints are coming out fine.
My printer is MFC-9140 CDN and this trick works
Hey Matthew - thanks very much for this. Helped me reset my MFC9335CDW. Still printing strong blacks and needed this to make sure I maximised the cartridge and saved the environment a bit of junk!
Matthew - I was searching how to replace the toner on my Brother MFC 9130CW printer and found your video. I was concerned that after I replaced the toner, how to make the printer know it was full again. I saw the videos about resetting the gear and when I saw your post, I tried it. It worked. Now when I refill the cartridge, I do not have to worry about the gear. Thanks so much.......
THANK YOU! I refuse to pay what it costs for "genuine" brother toner. Apparently, though, the machine recognizes genuine brother and won't reset the toner message for compatible knock offs. How annoying! I followed the steps in your tutorial and it worked perfectly first try. I'm now able to print again! :)
Man thank you so much! My printer stopped printing completely and was showing zero signs of actually running out of toner. This saved me from wasting toner!
I have a mfc l2740dw and using your instructions I found that if I held the # button it brought up the reset window for me. THANKS a ton for your help, you got me 90% of the way there.
+JDHogfan thanks for elaborating... I've placed this update in the description. Glad I could be of help :)
You are a life saver mate. Just couldn’t get my head around why it was saying empty on my new aftermarket toner
Thank-you for sharing! I have always reset the counter on all of my printers, which has saved hundreds of cartridges. What a scam they have going on!
Dear Matthew! Thank you SOOO MUCH! You saved our day! We spent whole Day trying to reset it and could not make it work! Your instructions just did the job! Thank you greatly!!!!
Great! It didn't work at first on our L-8850CDW. But then i turned the power off, plugged all cables out, put the power back on, opened the front cover and pushed the * for like 5 seconds and there it was! Don't give up it works!
Awesome. Thank you so much. I called technical support and they hung up on me! Then I found your video and fixed it in a snap.
Thanks for sharing. Worked a treat!
It's great that this can be done with this Brother printer. Using a Toner Cartridge until it is ACTUALLY empty is more sustainable than changing it just because a micro-controller says it's empty.
My old Kodak all-in-one wouldn't even SCAN if the colour ink was low! What a rip-off!
+Search For YOUR REG oh wow... wouldn't scan, that's a bit discouraging.
Forces you to buy ink you wouldn't have otherwise bought. So, I recommissioned my old scanner instead!
Sounds like a plan. Yeah I think it'd almost be better if we could buy quality printers that don't do this to us. Ones that cost more up front but are easier to reload, cheaper on ink, and work without all these restrictions / hacks.
+Matthew Jeschke It's one of the biggest legal cons going, Matthew. Printers sold cheaply and programmed to waste ink in 'head cleaning' and fail to function, not only in mono printing but also in scan only mode , just because the colour ink is low. So, you're forced to buy more ink just to use the scan function but most of that ink ends up in a catchment sponge at the base of the printer! Saw this with my Kodak all-in-one. It was soaked in unused ink! I gave the damn thing away in the end and bought this Brother model. I'm so glad that it's use of toner and programming, that allows you to continue to use a cartridge until it is ACTUALLY empty, is far more ethical and sustainable than other, if not EVERY other, makes of printer. I'd recommend it to anyone, despite once saying that 'I'd never buy a printer from a company that makes sewing machines!'. I've since gladly recanted on that statement. It's an awesome printer.
So I was just googling how I'm supposed to open my machine to get to the cartridges to replace them. This was first link I clicked and I'm so glad it was the first. This worked for me! Thanks for sharing M. Jeschke!
Thanks so much for your demonstration. We had a problem with a new cartridge and requested help from the vender and they sent printed instructions for doing this but we couldn’t make it work. Your video helped us to know what to expect and it worked great.
I’m here because I put a new cartridge in … but it still said it was empty. Even after I turned the printer off. I’ve now subscribed.
Unsure. You went through the reset procedure? Try doing it on all toners in the list.
Thank you for saving me at least $100. You explain the process really well.
I knew there was an easy Reset magic trick without the need for me to find the right screwdriver. I used your video a little over a year ago - glad I found it again today!!
Saved me from buying a new printer! After changing multiple waste boxes and my printer telling me it was full... I tried this and it worked!!!!!!!!
I can confirm that this works for the Brother MFC-L8850CDW because I just did it. It did not work the first couple of tries and then I did the following and it worked immediately.
Steps
1. Turn off by pulling out the power cable at the back
2. Wait 15 secs and plug power cable back in
3. If any messages come up to replace the toner, press X
4. Put tape on the * (asterisk) so you know where it is
5. Open the front cover and immediately press on the *
6. If the "please wait" screen is displayed, it won't work, start from step 1
7. If the "front cover is open" or "close the front cover" screen comes up, this should work
I hope this helps you. Good luck.
Thank you. U saved me from waiting forever for the customer hotline service rep from picking up the phone!!
Thanks, Matthew! I have an MFC-LL2740DW and used your method. The only difference is that I used the # button instead of the * button. You saved the day for me. Thanks again!
+Liz R you bet... glad I could help out :) They must have updated the machine a bit. Glad you got it figured out.
Dude! you are the bomb!! I just got a free toner cartridge because I thought my new Cyan toner cartridge that came new was empty so the seller sent me a new replacement!!
Fixed a toner low message after both the toner and the drum had been replaced. It still would not extinguish the error. This routine did the trick. Thanks for posting.
No more black ink while it was still working perfectly. This manipulation proved it to me! Thx dude.
GREAT video. I could not understand pressing on the asterisk but you made it clear that that it is still there even though it is not illuminated. THANK YOU!
This is awesome...I was so sick of my cartridges not being empty but making me get new ones...
Bless you! I purchased some remanufactured toners and my machine kept saying the toner needed to be replaced and would not allow me to use them. After doing this, they now work perfectly.
Oh and I used a little piece of tape over the asterix button so I couldn't miss it. Just took it off after I was finished. Worked first time and like a charm like I said earlier. Thanks again. The K for black and the fact you mentioned STD for standard helped me find mine too.
Thank you very much for this video!
My printer kept saying that the black cartridge was empty. The Brother solution was to press the hash-tag instead of the asterisk with a closed top. Then to reset to 100%.
But it still didn't work.
Your solution did work and I wanted to thank you for sharing with us.
Greetings from the Netherlands :)
I've been using this trick for years. With the keypad lit up and the asterisk illuminated, I used a sharpie to highlight where the asterisk was. With a reset, I can get many, many, many more pages beyond the "low toner" message.
Thank you! I knew there was no way I had run out of toner when I barely use this thing. What a way to rip people off.
So glad I found your video, I've been trying to print my assignments and the printer kept telling me to replace yellow toner, I wasn't even printing in colour! I put a circle around the * with a felt pen to make it easy to find.
Also my printer is an MFC-9335CDW but your instruction still worked fine. Thank you.
Best video ever made for Brother laser printers. just reset my printer toner life last night again. Referred to this video as re minder how to do it. Thanks again. ON quick access favorites lol.
This also works if your printer is not recognising a new cartridge. Thanks for the tutorial Matthew.
great tip thanks for sharing :)
I have this saved for my office printer. I do this all the time now and my work has saved a lot of money on ink!!! THANK YOU
YOU ARE AMAZING! THANK YOU THANK YOU THANK YOU! I just spent the last 2 hours following Brother's instructions, then any internet and even UA-cam instructions, all to no avail because they all left out important information or steps I needed. Thank you for being so thorough. Problem solved!
Glad I could help out :)
Thank you for making this look easy - this saved me researching a replacement printer brand that isn't so money hungry... this worked on my HL-3180CDW.
Awesome, finally our printer recognized the new toner. Thanks a lot mate. It's a MFC-L8650CDW btw.
I think it is the fifth time over the years I use your trick and it is still working great thanks a lot my friend!
Brilliant Matthew..... needed some urgent printing done, and you saved me from a trip to retailers... champion
worked a treat! I don't expect my original cartridges to last much longer but I print mostly black and white. The stupid "low toner warning" is gone now too. I am also about to buy the powder to refill the cartages and the company sells the instructions to reset the cartages for for $10!
Thanks so much man, worked perfectly on the MFC8850CDW. I won't ever change a cartridge again unless it looks bad on the paper, these messages are worthless!
Thanks very much for putting this info out there. The resetting trick worked perfectly on my MFC-9340CDW.
Hi. I have a 9340 also. Do you know where you get a new fuser? How often do you have to replace it? Thanks.
Oh hell yeah !! Posts like this is what makes You Tube so awesome ! Thanks for sharing , and a Big thanks from Maine !
thanks budy save my life. 150 pages need printing by morning and stupid low toner came up. did what u said and printer is of again printing great quality docs.
+stonekeeper ah so glad to hear it. Nothing is more frustrating than experiencing issues like this especially when you know there's toner in the hopper and they try and force you to buy more. Aside form this (common practice) I've LOVED my printer thus far. I've actually hacked and reloaded cartridges several times :) This little printer is like a tank :)
+Matthew Jeschke hi sorry if u have already covered this where is the best place to get Ink to reload cartridge?
I don't believe I have. I order off amazon. You can SOMETIMES successfully reload toner one time. Then the hopper starts to wear out. You unscrew the side of the cartridge opposite the gears. There's a small plug there. You can pour the toner into. Last time I ordered this toner amzn.to/1GRTOTH it worked fine. Your first 10-20 prints will be garbage. and FYI this is one of those do at your own risk. You likely won't hurt the printer but may end up getting no results and having to buy new cartridges anyways. If so these cartridges are AWESOME and affordable, amzn.to/1GRTTGJ FYI ~ these are affiliate links so thanks for the coffee money. You're welcome to also shop them out on your own. Hope that helps :)
Thanks very much I will check it out for sure
Thank you Matthew. You just saved me calling a tech guy to come out to my office and sort it out.
CHAMPION!!!!!!!!
worked as described in vid for a Brother MFC9340CDW. thank you!
glad I could help out :)
Worked for me!! Thanks a million dude. Took me a bit to get it right; I needed to lift the whole lid, not just the first stage lid. I also used a little bit of white out to mark the unlit button, which helped.
Good work. I tried the rest gear didn't work(wasted my time and money). Thanks to you I can reset my toners.
Ah glad I could be of help :)
This also works for the HL-3180CDW printer to reset the toner page count! I bet if you add that model to the title of your video a lot more people will watch the video and save a lot of money on toner cartridges!
Very cool, thank you! I had already ordered new cartridges but with a small business I'm always looking for ways to save money. I'll come back and let you know how much more printing I was able to get after doing this reset. You're awesome!
Glad to hear I was of help :) I'd love to hear how many more pages you get out of printing!
***** Not sure how many pages.... but print anywhere from 5-20 pages 5 days a week and I'm just now about to change out my cartridges. Freaking amazing. Thank you again for saving me literally hundreds of dollars.
+Alexis Ali C Parkhurst Finally had to replace my cartridges about a month ago, and today my cyan decided it was empty. All the others still show as full so I'm guessing it's an issue with the generic toner cartridges rather than actually empty. Just used the reset again and so far so good. Thank you again for this video! You've saved me hundreds of dollars!
AWesome, glad I could help out ;)
This worked when the printer wouldn't read a new (non-branded) cartridge. Thank you!
awesome glad I could help out!
Very nice, I load up a new cart and it still had issues saying low toner on the yellow. Thx to this video, fixed my problem. Thx mate! :)
any time glad to be of help :)
Thanks Matthew! It worked first time on my Brother MFC-9130CW. Test print looks good. Note, I have after-market cartridges from Ink Technologies.
+Mellen West glad to hear it :) Brother toner is out of this world expensive.
WOW!!!! man I'm, so glad I was able to find you...I have been for three days trying to figure out how do I reset my cartridges after refilling them with all the colors...until I got you!! Thanks so much, Im subscribed and appreciated for ever!! Peace.
The * button worked for me. Thanks. I could not print airline tickets because of the low toner warning. It's working now.
I watch this video once every couple years. Thanks again.
Glad to be of help :)
Thanks man!!!!! That worked awesome! Just got one of these a few weeks ago. I can't believe how much toner was left!!!
Great, clear, direct to the point, thorough, video. Watched other videos that were not as good. Thanks alot!
Glad I could help out!
Quick, easy, clear ! Thank you. Referred to this every time.
Thank you! Funny you mention that. I had to use my video the other day as it was time to reset my toner / page counter again! Appreciate your complement :)
this is fantastic thank u so much! I only usually want to invest in black toner (because theyre all so expensive) since I only need to print black and white documents, but somehow the 'replace toner' message stops me from printing anything in black and white despite having a full black toner level..... THANK U!
Doesn't damage a thing when low. Make sure when you change your toner carts, simply clean up the machine as well, and the drums. Keep a printer clean, keep it working. Vacuum it out, use a small particular filter so you don't blow toner around the house, or simply do it all outside. There are plenty of videos online about cleaning and maintaining toner carts and printers.
Hi Mathew my printer is telling me I am low on tonner I followed your tips and it still not printing. All my tonners are new
Try removing and reinstalling the toner. Some generic toner's may have issue with the printer so you might like to contact the company that sold you the toner.
You sir have done more for me than Jesus.
Thanks! That's saying a lot... Jesus saves, I just save ink haha
What took me so long to find your video? Thank God I did not throw my previous toner away, which I suspect has still ink left in it. Thanks Matt for this. :)
+Isaiah Gomez ah you bet. glad I could help out! :)
Thanks for that video I don't know how many tim I use it but for sure it save me a lot of money!
I'm glad to hear it :)
I just got this printer and it's already wanting to do a firmware update. Does anyone know if the newer firmware removes this option? I'm afraid to update the firmware if it removes my ability to use the reset option. Thanks.
Awesome! Thanks so much Matthew. I did it on our MFC-9140CDN and it worked a charm.
I suspect that besides a page count, it also has a timer programmed too, as we really don't do that much printing (I estimate we've printed 250-300 pages max. since purchasing around 14 months ago) and we got the low toner warning.
And I really don't like how these printers will just not print when the toner is supposedly low. It's a rort.
A lot of printer manufacturers do stuff like this, include a helpful ink/toner level gauge that of course "expires" and all that... inkjets are especially bad because they're basically made to be disposable. Like a chip with each cartridge that tells the printer how much ink it's in it and refuse to print when certain condition is met. Oftentimes firmware level hacks or read only chips have to be used to bypass them.
And of course they run out long before it ever does because you know, that's how they make money with cartridges that cost more than printers themselves. But at the same time I suspect the reason they do this is because a lot of these print heads relies on the ink to keep them cool, and when inks run out, the head burns up and fails to work at all.
But with color laser you are already spending a ton of money on the product... they're not as disposable as the inkjets. Then you have these Epson L series of printers that takes inks in bottles (like those large format printers) that costs a lot more than their cartridge printers. But their inks are cheaper.
Hi Matthew, very clear video thank you. What if this fails and the black is still showing a big red cross through the level? Any further tips? After doing the reset once, we found it impossible to get back into the reset menu and used both the * and #.
+Rachael Evans I've never experienced trouble accessing the reset menu again. I wonder if your printer is using reset gears / mechanical page counter. If you look at your cartridge the side opposite the feed / rubber wheel gear... will have a small gear on the outside. This is a page counter gear. If it's there you may have a printer that uses mechanical page counter. I've not reset these before but believe there are tutorials on youtube. Before you do that though, try to reset the page counter again using this tutorial. First turn off your printer and unplug it for 10 minutes. Turn it back on.... Place a black dot below the appropriate key on the keypad (while illuminated).... Then perform the procedure again, this time hold your finger on the key with the lid open ALL the way to the top. Hold it there for 15 seconds. Sometimes I find when I'm in a hurry I don't hold the key long enough or leave the lid open far enough. Hopefully that helps :)
Your instructions are crystal clear. Thank you Matthew, for your time and advice.
I had to pull the cartrage out and reset it a few times but it worked! Thank you!
Thank you so much!!!!! 😍😍😍😍😍😍
I had my printer with the symbol of error with magenta color for a LONG time since now!!!
That made me crazy, but now I can print with colors!!! 😀😀🤪🤪
THANK YOU SO MUCH!!!!
You helped me more than the brother printer manual!!!!
This works so well! It adds another month or so of printing. Thank you so much.
Aug 2018 - Awesome! Confirmed it works for Brother HL-3180CDW. Good thing too since I had a previous model that died just after I replaced the cartridges with regular size versions (so more capacity than the starter cartridges). At the Cartridge prices, that black one alone was 1/3 or the cost of the printer.
still finding your great help when resetting this toner life issue, thanks again
Glad I could help!