I just wanted to say thank you for this video. I bought my Ally open box from Best buy and it was still logged into the previous owner and wouldn't let me in without his pin. I did the hard reset and it worked like a charm. I knew the internet would have my back :)
Hi, I just want to ask a quick question. If you do the hard reset what happen to all the software on the devices like the Amoury Crate and finger print login stuff? Cause I have some issue with my laptop when I do a window reinstalling and have those other stuff missing so I was wondering if the hard reset would be better since its cloud reset?
@@sylverbar529 Battery life and I just felt like I'm jumping in too soon into the high-end portables. I had to constantly plug-in in order to get decent FPS and even then, I felt like it wasn't great and I would just rather hop on the console or PC. Another minor issue that I probably could have resolved eventually, was that some of my game saves wouldn't link up via the cloud saves and I wasn't planning on starting over. It's headed in the right direction but I'll wait a couple gens so they get it right. I'm not that addicted to gaming so didn't feel the urge to have the availability to play big titles on the device and it ended feeling more of a want vs a need.
@Mkinterol damn baby, that was quick lol.i feel you though, that's why switch is still King, though haters won't admit that. I rather wait for the powerful switch 2 which is straight forward. Got my rog today. Let's see how it is
@@kI2ispi doing the exact same thing. I had the steam deck and sent it back because the ally suited me better. But just took it on a work trip and tried to play and it would not start any of the games except 1 which the frame rate ended up being r e ally bad and the system shut itself down.
Me too, got mine in germany. Returning it because I thought I might need it, but its just a nice to have device, not essential for gaming. For that price one can get a decent gaming pc for 144hz FHD.
Hi, the armoury crate app on my ally doesn't open at all neither the my asus app, so i wa wondering if you had the same problem before the soft reset that you performed? Thx.
he's actually not explaining the hard reset too well you actually have to turn on the power button wait for it to vibrate and then hold in the down volume button until the BIOS pops up who knows they might have changed it but that's how they do it now.
Just a heads up, you have to be plugged in for the reset othewise it wont allow you to do it. Soft Resetting mine now to return to Best Buy to add to their already huge pile of Open Box Allys
Appreciate the vid. Im returning it to best buy. The heat issues, sd card problems , and horrible rma issues are all too much for me. Lenovo drops in october for the same price with a much more impressive device. Stay clear of the ally. I shouldn't HAVE to buy an ssd because the sd card slot is useless.
Thanks. Nothing but issues from the startup. Bitlocker issue, unrecognized thumbprint, unrecognized pin. Then when I finally get a game installed they consistently stutter.
Hello I have a unit that was a store display at Bestbuy and when the display was ready to be taken down we were essentially told to recycle the tablet. I took it home and tried both the soft and hard reset and neither seems to work. Any other ideas?
Y se todo tal y como en el video bro y al entrar ala vios y poner el internet en recuperacion de la nuve al yegar 40% me dice error ya intente barias veces y pasa lo mismo alguna solucion
IDK if maybe they changed this but I'm stuck at the step where you're in BIOS and tapping on the cloud recovery option. It yells at me that secure boot isn't active even though I enabled it. Some help would be great! I desperately need to factory reset this thing.
is there a simple way to fix gpu reading as zero? its using it in game but armory crate isnt accurately showing that its being used. also windows defender is botched. everything else works as it should.
I need help. Few hours ago i made an update with the Quick Updater on the Ally. After that, every time the device wants to restart and then the blue screen "Your device ran into a problem and needs to restart" comes up again. I can no longer get into Windows. What should I do?
Ok my rog ally froze after I got it working again my games kept freezing, asus assistant prompted me to do a reset gpu or cpu error so after reset it was working good but now I got every account login I went to hook up my earsbuds add device it says that this device doesn't have blutooth. I'm doing another reset. I even tried device manager for blutooth driver it's not anywhere to be seen
I did the recovery and after the reset it just brought me back to the log in screen it never reset i had a pin error and i need to reset to make a new account
Had to reset mine today some reason my brightness wasn’t working my screen wasn’t working my amd driver was replaced by windows and I just came home 🤦🏾♂️😡
For some reason mine is saying to type a “BitLocker recovery key” after the download finished. I typed in my key but then it’s stuck in a repair loop and then I gotta restart the process . Anyone able to help ?
Got mine today, updated the bios and everything but....my pin is not available when I login into windows.... couldn't reset it either....so I had to reinstall windows....bummer.
I was testing a configuration that someone uploaded to UA-cam and when I finished everything looked bigger it was nothing so I tried to go to the restore point that I believed at first but when I restarted it, it said that the PC was damaged and that it will restart the system, I did it several times but it didn't work. I restored it by saving my files but when it was finished, it didn't work any of the small buttons that are on the sides of the screen, it's like a normal computer without any of the systems that ASUS added to the console. Does anyone know what I can do to repair it? I've been with her for less than a day :(
When I was doing research on this topic, it seemed like a lot of people chose to reset the device the BIOS way. Why's that? Is it better to reset it through the cloud thingy? Is soft resetting it simply not correct?
Hi, my Asus Rog Ally bugged during the reboot, now i have a blue screen intutiled "Recovery" telling me to go to UEFI mode. I don't know what to do now and i'm afraid to do a mistake. I can't come back i'm stuck on this blue screen... Can someone have an idea please ?
I tried to run the AMD cleanup utility to remove the graphics driver and it killed my PIN when trying to go in Safe Mode. I had no options for Wi-Fi or anything and it needed to grab an app from the Store. Needless to say I am here doing a hard reset because no matter what my Windows was hosed because now my PIN is bad. Such a terrible design.
Ami me pasa lo mismo me borro mi pin y no puedo acceder a ella , haciendo este proceso restablesco todo de fabrica? Incluso la cuenta de Microsoft se borra y el pin de nuevo?
Help, I factory reset my Ally and did the local reinstall option. It completed the reset, but now it's been stuck trying to boot up for almost 2 days straight now.
I factory restarted my device too, because i have bought and installed new 2T micron SSD. Will it do any damage if I soft reset my Ally after hard reset via BIOS? How did you solved it?
@@MakedoneCD I did another factory reset via bios and haven't had any problems since. Sucked having to reinstall everything, but I can at least use it. I didn't upgrade anything, so I'm not sure about damage.
We will see, I tried soft reset with cloud recovery option, fan of my Ally is rotating on so high speed and now I'm in recovery process. We will see how it will go. I'm doing all of this because I was having bug with armory crate, my LED settings didn't respond at all, and I was not able to even use quick menu via left button. It's so messy, I like so much how this device looks, it feels so nice in my hands, and that beautiful display got me. I got it brand new, I'm using it just 2 days right now, did SSD upgrade right after first launch, then I did hard reset to recover my system. I didn't even play anything. I'm hoping everything will go just fine after that soft reset. Keep thumbs up for me.
It seems like it's working, we will see tommorow, if there will be some more updates or not, this is what will decide. Last time before this happened, I updated Bios. But for now it seems like it's working. What a relief.
Played Doom Eternal last night. Ran fine. Turned it off for the night. Just got home from work & turned it on. It would make it to the PIN screen but touching the screen did nothing. Tried system restoring it. Crashed halfway through. Now factory resetting it. I feel like a dumbass now because I was on UA-cam bashing all of the Ally nay sayers & now I basically stuck my foot in my mouth lol. I can't believe how many people this is happening to. Unreal. Edit - November 8th - Blue screened again. Lost everything. Fuck this thing man.
I just bought the ROG Ally and boy ... I have so many issue ... cant connect to any game, i'm losing wifi all the time even when i'm close to the router ... the bios update fail 3 times before it was install ... couldnt reset by window because it was alway stuck at 64 %.... and now i'm trying the hard reset ... I paid 1135$ CAD for having so many problems. I'm bringing this shit back tomorrow.
come from store and not kidding I spend 4 hours setting this up and I can't event play a game...what a joke for this price returning this crap tomorrow at bestbuy
If you're still having this problem, you can try tapping the volume down button repeatedly instead of holding it. This allowed me to get into BIOs after holding didn't work.
you never said if deleting everything removes all the asus software including the proprietary software that makes all the controls possible on screen. I'm not following your tutorial and ending up like half the people out there who tried method 1. This is so frustrating I just want the moron's user name off my f***ing device and start from scratch. FML
Its junk. Returning mine. Been waiting 5 days for 1 fucking game to download at 2.5 to 3 mb speed on game passes. I have fast internet and all my devices have fast speeds.
![[UA] NAVI vs MOUZ | BO5 | IEM Rio 2024](http://i.ytimg.com/vi/CMBYk0cbGoA/mqdefault.jpg)
I just wanted to say thank you for this video. I bought my Ally open box from Best buy and it was still logged into the previous owner and wouldn't let me in without his pin. I did the hard reset and it worked like a charm. I knew the internet would have my back :)
Same exact thing happened to me .
Hi, I just want to ask a quick question. If you do the hard reset what happen to all the software on the devices like the Amoury Crate and finger print login stuff? Cause I have some issue with my laptop when I do a window reinstalling and have those other stuff missing so I was wondering if the hard reset would be better since its cloud reset?
Thanks , returning mine today
Just out of curiosity.. why?
@@sylverbar529 Battery life and I just felt like I'm jumping in too soon into the high-end portables. I had to constantly plug-in in order to get decent FPS and even then, I felt like it wasn't great and I would just rather hop on the console or PC. Another minor issue that I probably could have resolved eventually, was that some of my game saves wouldn't link up via the cloud saves and I wasn't planning on starting over. It's headed in the right direction but I'll wait a couple gens so they get it right. I'm not that addicted to gaming so didn't feel the urge to have the availability to play big titles on the device and it ended feeling more of a want vs a need.
@Mkinterol damn baby, that was quick lol.i feel you though, that's why switch is still King, though haters won't admit that. I rather wait for the powerful switch 2 which is straight forward. Got my rog today. Let's see how it is
@@kI2ispi doing the exact same thing. I had the steam deck and sent it back because the ally suited me better. But just took it on a work trip and tried to play and it would not start any of the games except 1 which the frame rate ended up being r e ally bad and the system shut itself down.
Me too, got mine in germany.
Returning it because I thought I might need it, but its just a nice to have device, not essential for gaming. For that price one can get a decent gaming pc for 144hz FHD.
For the Cloud reset , make sure you are on bios 3.19 , that's the bios version that introduces cloud reset .
Thanks a lot man you save me there I just got my 2tb ssd and I was looking how to enter to bios videos. 🤙👍🏻
2TB Nice!
thanks, soft reset helped with an update problem in armory crate
Hi, the armoury crate app on my ally doesn't open at all neither the my asus app, so i wa wondering if you had the same problem before the soft reset that you performed? Thx.
A quick tip here, once in bios mode turn off the fast boot option. It will cause your device stacked at startup screen
Do you recommend a hard reset or just a soft reset if you are exchanging the device? Mine has a defect and I am going to return it.
Soft is fine. It will clear the data and windows account. The hard took overnight for me.
thank you you are a legend
he's actually not explaining the hard reset too well you actually have to turn on the power button wait for it to vibrate and then hold in the down volume button until the BIOS pops up who knows they might have changed it but that's how they do it now.
Just a heads up, you have to be plugged in for the reset othewise it wont allow you to do it. Soft Resetting mine now to return to Best Buy to add to their already huge pile of Open Box Allys
Thanks! You saved me 700 bucks
Thanks for the information. Sending mine back to Best Buy.
Danke, du hast meinen Tag gerettet
Hi! after the restore with the Asus server is it as if it were the first startup of Rog ally with armory configuration too?
Appreciate the vid. Im returning it to best buy. The heat issues, sd card problems , and horrible rma issues are all too much for me. Lenovo drops in october for the same price with a much more impressive device. Stay clear of the ally. I shouldn't HAVE to buy an ssd because the sd card slot is useless.
Thank you, there are more options in cloud recovery, like backing up your personal data if I'm not mistaking.
Oh my godness! Thank u man! U saved my soul😅 Liked and Subscribed!
Thanks. Nothing but issues from the startup. Bitlocker issue, unrecognized thumbprint, unrecognized pin. Then when I finally get a game installed they consistently stutter.
If i reset it will it restore apps like the Radeon software?
Yes!
Hello I have a unit that was a store display at Bestbuy and when the display was ready to be taken down we were essentially told to recycle the tablet. I took it home and tried both the soft and hard reset and neither seems to work. Any other ideas?
Mine wont detect the stock speakers and i've tried everything, do you think this might fix that?
I got an open box and user didn't singed out of the ally and now I can't login and I have to reset it
Hi, if i bought rog ally from previous owner, should i do just soft reset?
My ally just stop booting right it won't load amor crate it show empty command center. Then it will crash and say windows is not operating
I did the local re-install factory reset option. Will that be an all night process? Because, it's been well over 3 hours of me waiting.
I did mine a few times on local and it took a max of 1 hour. The cloud option I did twice and once it took overnight another time it took 12+ hours.
@@brandon20904 Okay. Thanks!
Great step by step thank you.
Awsome tutorial
Y se todo tal y como en el video bro y al entrar ala vios y poner el internet en recuperacion de la nuve al yegar 40% me dice error ya intente barias veces y pasa lo mismo alguna solucion
IDK if maybe they changed this but I'm stuck at the step where you're in BIOS and tapping on the cloud recovery option. It yells at me that secure boot isn't active even though I enabled it. Some help would be great! I desperately need to factory reset this thing.
Did u find a solution?
just restart your rog again and have it in bios mode
could u help please at the Cloud recovery window it says change to Enable boot. which I did but now its just stuck on that screen
Did you find the fix for this? I’m stuck in it
very helpful, thanks
Thank you, yo saved my life 🥰
I couldnt select the asus cloud reset thing bc it was greyed out.
How can i reset it?
I read somewhere that it has to be plugged in. I'm having the same issue. Mine is plugged in too, still greyed out.
is there a simple way to fix gpu reading as zero? its using it in game but armory crate isnt accurately showing that its being used. also windows defender is botched. everything else works as it should.
Thank you! Returning mine today! 🪫🫡
Same today or tomorrow. I tried D4 and got nauseous sadly.
Thanks for this. My husband really likes it, but is crashing every 2 minutes.
I’m on the same boat right now…
@@dimplegarcia3416 make sure you update everything, bios, windows
Would a soft reset be fine if I wanted to sell my Ally?
Thank you so much!
Thanks this video 🙏🏼
Will reset solve the controller issue
do you need to install asus stuff like armory crate afterwards?
Thanks Brandon! Great video! Big help!
Happy to help!
Спасибо за подсказку👍
how long it lasted hard reset?
I need help. Few hours ago i made an update with the Quick Updater on the Ally. After that, every time the device wants to restart and then the blue screen "Your device ran into a problem and needs to restart" comes up again. I can no longer get into Windows. What should I do?
Try the hard reset where you boot to bios.
Does this keep the command center armory crate etc?
Man I got mine Sunday . Today's Tuesday and still can't get it working properly now I have to factory reset it because some crap just keeps crashing
Will a factory reset also reset the bios version?
No it will not.
Ok my rog ally froze after I got it working again my games kept freezing, asus assistant prompted me to do a reset gpu or cpu error so after reset it was working good but now I got every account login I went to hook up my earsbuds add device it says that this device doesn't have blutooth. I'm doing another reset. I even tried device manager for blutooth driver it's not anywhere to be seen
I did the recovery and after the reset it just brought me back to the log in screen it never reset i had a pin error and i need to reset to make a new account
Had to reset mine today some reason my brightness wasn’t working my screen wasn’t working my amd driver was replaced by windows and I just came home 🤦🏾♂️😡
For some reason mine is saying to type a “BitLocker recovery key” after the download finished. I typed in my key but then it’s stuck in a repair loop and then I gotta restart the process . Anyone able to help ?
Got mine today, updated the bios and everything but....my pin is not available when I login into windows.... couldn't reset it either....so I had to reinstall windows....bummer.
I tried the hard reset by pressing volume down and booting up my ASUS but it just sends me right to Windows 11 Log in
I noticed that when you remove everything it also removes the Wi-Fi and Bluetooth drivers and the other Asus programs and softwares
Que? Si pones restablecer el equipo, literalmente deja de funcionar?
Mine wont let me!!! It says, an error occurred whike restting your device. No changes were made. Wtf???
I
I was testing a configuration that someone uploaded to UA-cam and when I finished everything looked bigger it was nothing so I tried to go to the restore point that I believed at first but when I restarted it, it said that the PC was damaged and that it will restart the system, I did it several times but it didn't work. I restored it by saving my files but when it was finished, it didn't work any of the small buttons that are on the sides of the screen, it's like a normal computer without any of the systems that ASUS added to the console. Does anyone know what I can do to repair it? I've been with her for less than a day :(
When I was doing research on this topic, it seemed like a lot of people chose to reset the device the BIOS way.
Why's that? Is it better to reset it through the cloud thingy? Is soft resetting it simply not correct?
Because our password dont work
Thank you !!
When you hit the settings tab look to your top left and hit the System tab…. Mine was at Home and I couldn’t find the Recovery tab 😂
I did everything you said and I got an error message at the end
This soft reset will not work on mine any idea why
thx brother ! god bless
My Asus have Bitlock, can this help?
Thank you about to sell and i got my rog ally x yesterday
Hi, my Asus Rog Ally bugged during the reboot, now i have a blue screen intutiled "Recovery" telling me to go to UEFI mode. I don't know what to do now and i'm afraid to do a mistake. I can't come back i'm stuck on this blue screen...
Can someone have an idea please ?
Can you try to force it off by holding the power button 8-10 seconds. Then boot to BIOS and do a cloud reset (the second part of the video).
@@brandon20904 that don't work, i can't access to the bios :'(
I tried to run the AMD cleanup utility to remove the graphics driver and it killed my PIN when trying to go in Safe Mode. I had no options for Wi-Fi or anything and it needed to grab an app from the Store. Needless to say I am here doing a hard reset because no matter what my Windows was hosed because now my PIN is bad. Such a terrible design.
Ami me pasa lo mismo me borro mi pin y no puedo acceder a ella , haciendo este proceso restablesco todo de fabrica? Incluso la cuenta de Microsoft se borra y el pin de nuevo?
Help, I factory reset my Ally and did the local reinstall option. It completed the reset, but now it's been stuck trying to boot up for almost 2 days straight now.
I factory restarted my device too, because i have bought and installed new 2T micron SSD. Will it do any damage if I soft reset my Ally after hard reset via BIOS? How did you solved it?
@@MakedoneCD I did another factory reset via bios and haven't had any problems since. Sucked having to reinstall everything, but I can at least use it. I didn't upgrade anything, so I'm not sure about damage.
We will see, I tried soft reset with cloud recovery option, fan of my Ally is rotating on so high speed and now I'm in recovery process. We will see how it will go. I'm doing all of this because I was having bug with armory crate, my LED settings didn't respond at all, and I was not able to even use quick menu via left button. It's so messy, I like so much how this device looks, it feels so nice in my hands, and that beautiful display got me. I got it brand new, I'm using it just 2 days right now, did SSD upgrade right after first launch, then I did hard reset to recover my system. I didn't even play anything. I'm hoping everything will go just fine after that soft reset. Keep thumbs up for me.
@@MakedoneCD Hope everything goes well!
It seems like it's working, we will see tommorow, if there will be some more updates or not, this is what will decide. Last time before this happened, I updated Bios. But for now it seems like it's working. What a relief.
Thanks ❤
Played Doom Eternal last night. Ran fine. Turned it off for the night. Just got home from work & turned it on. It would make it to the PIN screen but touching the screen did nothing. Tried system restoring it. Crashed halfway through. Now factory resetting it. I feel like a dumbass now because I was on UA-cam bashing all of the Ally nay sayers & now I basically stuck my foot in my mouth lol. I can't believe how many people this is happening to. Unreal.
Edit - November 8th - Blue screened again. Lost everything. Fuck this thing man.
Dude I accidentally chose arabic as the language and couldn't change it, hope this works
Does the soft reset erase Aremory Create and all the Asus stuff?
Yes it will
Dude it's "ally" not "alley"
how did you pronouce that😂. its "eh lie" right? not "eh lee"
Returning mine too Ive burned my fingers too often and without 200degrees 30Watt-Mode you get so low fps 😂😂😂
My ally won’t boot into the bios, please help
Thank you sir
I'm selling my unit to my friend. Is soft reset enough?
soft reset is good enough
@@brandon20904 thank you very much 😊
@@loodeytunesⁿ
I just bought the ROG Ally and boy ... I have so many issue ... cant connect to any game, i'm losing wifi all the time even when i'm close to the router ... the bios update fail 3 times before it was install ... couldnt reset by window because it was alway stuck at 64 %.... and now i'm trying the hard reset ... I paid 1135$ CAD for having so many problems. I'm bringing this shit back tomorrow.
Mine is the volume up button for bios. 🤷♂️
Stuck at “this won’t take to long”
I am returning my Rog Ally. I have both. Rog ally and Legion Go. Ever since I bought my Legion Go, i have not touched my Rog Ally.
How is the battery of the legion go. I'm thinking about to return mt asus rog ally. I Fell like the battery doesn't last too mucn 1:30-2h max
@@WesoJR exactly the same. They both last like 1 hour.
come from store and not kidding I spend 4 hours setting this up
and I can't event play a game...what a joke for this price
returning this crap tomorrow at bestbuy
Good bro
Rip Rog Ally ☠️
Hey my ally won’t even let me access the bios
If you're still having this problem, you can try tapping the volume down button repeatedly instead of holding it. This allowed me to get into BIOs after holding didn't work.
Mine is just stuck at 62 percent
I just need to turn my into a technician so they can fix the SD card reader
hope it works: For me Pin wont work and getting email code still failed
Did you ever get this figured out. I’m having the same exact problem
@@Daltonparker-f7w been long but either fact reset or reinstall windows via bootdrive, if prob consists if possible return and get a new one?
Soft reset not working
Mine wont even load up
Thanks broh🙏🙏🙏
🤝
Where you get the stand from pls
Amazon it was a tablet stand: amzn.to/3rE2pa7
The human reason I'm watching this is because I accidentally. Did? Something. Really stupid and caused my origin to the blue screen
you never said if deleting everything removes all the asus software including the proprietary software that makes all the controls possible on screen. I'm not following your tutorial and ending up like half the people out there who tried method 1. This is so frustrating I just want the moron's user name off my f***ing device and start from scratch. FML
IF ITS NOT BOOTING INTO BIOS, TAKE ANY SD CARD YOU HAVE INSERTED OUT.
Mine doesn’t have a sd in it yet it still doesn’t boot into bios
@@Learn2Obey 🤷♂️
I will put you at 1k likes
Thanks. I had to reset it to return this piece of junk. Nothing works properly. Also, it was a reminder about how much windows sucks.
Allie 😂
Its junk. Returning mine. Been waiting 5 days for 1 fucking game to download at 2.5 to 3 mb speed on game passes. I have fast internet and all my devices have fast speeds.
learn how to say ally
jackass