Should We Pay if Its Still Broke ... 7 Months Later
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- Опубліковано 30 вер 2024
- Should We Pay if Its Still Broke ... 7 Months Later! We just got our truck back. Our truck mechanic can't fix it! We've asked several times for an invoice over all these months and hope to get it this next week.
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What would you do? Last week our video was about us struggling to get paid by boat owners and now we are faced with our truck mechanic not wanting to bill us for our big green truck. We need to pay our mechanic WHEN and IF he gives us a bill. It's an unfortunate situation since our mechanic is feeling really lousy about not being able to repair our truck it doesn't help if its an intermittent problem. Like anything its all in how you respond and we have been nothing but kind to him ... we have no idea what parts he's used. We have not paid him anything and we have asked numerous times for a bill. We want him to feel empowered and not drag his tail when he sees us. 🤔
Check out Pine Hollow Auto Diagnostics. If your problem is intermittent electrical, there is no one on the planet better equipped to figure it out. He has a UA-cam channel, so he would probably jump at the chance to work on your car as a cross channel promotion. I can't tell you how many "parts cannon" failed repairs he has figured out.
The time to tell the customer you can’t fix it is after you diagnose it and can’t find the problem, if you start guessing and swapping parts that’s on you as a mechanic. No customer should have to pay for your guesses.
Yup we understand that and so does the mechanic. He hasn’t given up yet since we’ve been so good to him this far. Still no bill.
Pay for parts and labor at a discount. It 's not fair for a mechanic to play parts darts and charge you full price for parts that were never needed,and again it looks like his labor was a guessing game,sometimes you win sometimes you lose
Ah it’s not that easy since he’s been our mechanic for 12 years and some of the OEM parts had/have a recall on them. It’s a small place where we live and we need to figure out what’s far.
You should pay him something and get some fresh eyes on the truck.
Exactly what we are thinking …. hoping he can feel better about it soon. Just need his bill and find out what he discovered.
There is a difference between part swappers and technicians. Diesels are especially important to diagnose properly. You can easily find yourself throwing lots of $$ just throwing parts at a problem when the root isn’t found. If you aren’t testing, you are guessing.
You are absolutely right …. Trucks and boats same thing have to find the root of the problem.
Take it to rainman rays in Sarasota
Yeah that’s a bit of a ways and right now it won’t even start.
If you run across a mechanic that has been doing it for years and says he hasn't been defeated by a head scratcher ....run away fast. He is a liar. I have had a few that the next guy coming behind me found the issue and fixed it and I have done that behind others several times. Sometimes it just takes a fresh view...you just get zoned in on one possibility and can't see it being something unrelated to your diagnosis that could be responsible. Fresh Horses !
well said
Exactly we have head scratchers everyday!
What’s wrong with the truck. I had a fleet of those back in the day. Chased some intermittent problems with them.
Thank you sooo much we have to get with the mechanic to find out! Crazy I know …. 👍
Maybe you could state the problem , we have tons of these up northand happy to help
Thanks Bryan we will state the problem once we find out this week. Appreciate you being willing to help!
@willfixthat...He doesn't want to admit he's off to Homestead looking for a new fuel cap!.....LOL!
Just kidding!
@@theabsolutetruth2024lol wish he was on his way … if it fixed it what a blessing that would be for all of us!
What was wrong with the f-250 I can't remember and is it the 7.3 powerstroke and got to love the lifter adjustment services on a diesel engine 😂 I have done them on cummins and Detroit diesels before and busting knuckles on that job always happens hahahaha 😆 I should have sent yall a degree gauge for diesel engines and why did Chris have to go cut his hand lol
Chris he’s a trooper … yup got hurt doing something! We preach safety first! Let me ask Matt what’s wrong with our f250 … we haven’t talked about it much but he thanked me for going each day to get it back.
@@WillFixThat I'm glad Chris is doing OK now, and yea, sometimes the smallest little things on those trucks will be a head scratcher, lol
I have had mechanics and the like tell me a few times they can't fix something, or once "its not worth it" and on those occasions they all said, no charge, but I insist on giving them at least 2 hours of their going labor rate. I know some places factor that in their overhead, but I would rather build some trust.
Thanks for sharing Paul … our mechanic has put in plenty of hours I’m sure it’s been 7 months but we have no idea so we wait for a bill!
Rick Hendrick, founder of Hendrick Automotive Group, Cary, NC. He has 4 boats including a 90' Reel Wheels II!
Yes right on!👍
Call Daves Automotive on UA-cam. His shop is so busy rebuilding desiel engines that he'll probably just tell you how to fix it for free because he really doesn't have anymore room to park broken down desiel trucks at his shop. Its a win win situation.
Thanks for sharing …. We’ll pay for his time if he can help us figure it out.
Just for the heck of it, I'd like to throw this idea out there....
If it happens to be stalling occasionally, try replacing the gas cap. You might be getting an occassional vapor lock (if that's a proper term) because the fuel cap will no longer seal properly.
Not a mechanic, but had this problem on 2 p/u trucks. First time drove me crazy. Was prepared for it on the other truck.
It's a very simple solution to an otherwise often overlooked and not considered cause to a problem.
well said thats very true
Amazing thanks for sharing with us! Wish that was our issue … we’ll find out tomorrow what our issue is ….
Mechanics have become "Remove and Replace" technicians that all too often will guess what the problem is and then replace a component. When that doesn't fix it they replace another component, so on and so on. Unless you are willing to buy the expensive diagnostic computers 3K and up you will struggle to diagnose many automotive problems.
Maybe we should buy the computer….
What is wrong with your truck I have had problems with 2 gm engines and two friends with ford and dodge engines suddenly would die, It didn't mater could be at stop or at any speed then restart minuets later, Sometimes would run for weeks or a month with no problem other times fail multiple times in a day, No codes shown always intermittent after intensive scanning the forums it turned out to be the crank position sensor $10 part, Told my friends and they changed theirs and the problem went away, My wife's friend spent over three grand on the same problem and finally sold the car,
Still not exactly sure what the issue is going to try swapping known good sensors for the ones that we’ve bought too see if the truck will start.
I had my own mobile marine business and I wouldn't charge if I didn't fix it...and a guarantee on my work. Also, to be completely honest, there was a time or 2 where I was stumped and had no idea what the problem was. There is no way I'm going to accept money when I didn't fix the problem, even if I spent a lot of time troubleshooting the issue.
Wow James that’s hard but maybe cause it’s where we live. We can’t/won’t guarantee a fix with all the different systems we are faced with …. Rarely happens but it can.
Some mechanics will charge just parts if they can’t fix it and said they could , seems a fair compromise
We will see what he comes up with as a bill. Still waiting for it. Matt’s going by there today.
So funny. Being a local I know exactly where your truck was just by the "attempted repair" description 🤣🤣. To be fair, there's not many mechanics in the keys and there are a LOT of vehicles
We still love our mechanic and we owe him $$ if we get an invoice 🥴 you probably drove by it a 100x
If it stalls occasionally, try replacing the gas cap. You might be getting an occassional vapor lock because the fuel cap will no longer seal properly.
Not a mechanic, but had this problem on 2 p/u trucks. First time drove me crazy. Was prepared for it on the other truck.
Man when I saw this, I knew I had to watch. This happened to me last summer on an over heat issue on a 44ft sea ray.
Thanks for watching!
theres gotta be an expert 7.3 mechanic somewhere in these comments
We are hoping someone can help once we talk to our mechanic to find out the issue he was having.
@@WillFixThatprobably low psi oil pump
Not for nothing…for hard to starting and quitting try a new style cam sensor. Cheap part and a 10mm socket. I carried a spare wherever I went and needed it twice.
Problem is that the cam sensors now have a recall! We’ve replaced it twice and hasn’t fixed our problem.
@@WillFixThat also make sure the top water filter has no leaks and no water, pull on lever.
At a minimum pay for all the parts he put on it and some labor even if he doesn't want to charge you. Get on UA-cam there are some really good Cummins groups that may be able to help.
Ours is a Ford but I understand what you’re saying for getting help!
@WillFixThat Yup I don't know where I got Cummins from. Just out of curiosity what is it doing? I was actually a certified 7.3 tech 20 years ago right out of college. I went to school and got my A&P license but after 911 there were no jobs out there for guys right out of school so went to work turning wrenches on Fords for a few years.
👍👍
Yay fatcat!
I realize it is a long way but he is a magician with diagnostic repair
We hope to get it figured out soon.
I hope the customer isn't watching this video!
What’s wrong with the customer seeing this video.
@@WillFixThat You guys were pretty clumsy in the engine room adjusting the valves on the Volvo, figuring out your tools and what side of the engine you were on! Maybe the Fat Cat that owns it wouldn't catch it but I did.
@@pete926we just became the new Volvo Dealers it’s not a secret that we are new and we got the job done 👍
@@WillFixThat Best wishes
PS: I own a 97 f250 with the 7,3
We only have about 120k miles on ours.
I agree with you. Pay for the Time and the Parts !! 😅
Yes just need to get a bill 👍
Intake valve clearance is bigger than exhsust???
Cause the inlet is smaller. Ok.
Thanks for sharing.
1. I agree with paying the shop parts and labor.
2. I (personally) believe that on long term jobs (over say 2 weeks) the shop/customer need to be having emailed communication and parts and labor should be paid up as it goes. Also major parts prepaid.
3. Intermittent diagnostics are a special case. Customers and the shop doing the need to agree to an initial diagnosis time limit/ dollar amount before starting work. Much of the diagnosis is determined by the information provided by the customer.
(had a mini excavator running out of hydraulic power, brought into the shop under warranty, customer did not clean it, would not pay to clean, warranty was not going to!!, eventually service manager authorized time to steam the machine, 3 hours later, found the customer had shoved a melon sized rock into the suction hose. Technician took pictures. Service manager wrote a bill. Intermittent issue….
Oh my … 🤣 intermittent issue!
2 hard to diagnose problems on my diesel both ended up being just a bad ground. Chain store repair shop charged me $600 for parts and labor without fixing it one of those times. I ended up figuring it out myself and fixed it with a 50 cent grommet.
Ugh well look at us 7 months later.
270 degrees not 240
Thanks 👍
You need a different mechanic and someone that can use a scope and not throwing parts at a vehicle and potentially put bad aftermarket parts on if not using factory. I have seen many wiring issues and electrical problems on these older trucks. It should be something a mechanic can drive if having enough time driving home or away from shop when on personal time while monitoring scan data and scope data for any glitches or issues that are not common.
We have owned this truck since day one so it’s not been chopped up thru the years.
You say the problem is intermediate, what is the truck intermediately doing?😢
We plan to go talk to the mechanic tomorrow morning to find out.
I wanted you to know that I ordered one of those Strainer cleaners after watching your recommendation. I ordered it and it did not arrive within a weeks time so I wrote to you to get the information. I contacted him and he replied the next day and indicated that he had put it in the mail That day which was 11 days after I ordered it. I had to call him twice to ask him for the tracking number which I received two days ago. It indicated that it was shipped on July 10. It showed that it should’ve arrived on July 17, which is today. I just checked the tracking number to find that it’s still in Florida.I say this because you might not want to recommend this individual for the poor customer service considering how great you guys are about giving exceptional customer service. Just my two cents.
That sucks will definitely not recommend again but hope you like the strainer cleaner. We try to give good customer service! But, lately people’s expectations have been so high they call today and want us there same or next day! All I can say is we try. Thank you for the feedback.
I get both sides of not getting paid if you can’t figure it out, it’s more about customer retention. I ran into this with an older outboard told the guy give me money for the part I thought it was and that’s it. I didn’t charge him for labor since it was my time as the owner of my company but also I was like if I can’t figure it out and I don’t feel right charging it’s a loss on the company but I much rather you be happy and not pissed for paying me to not figure it out. I always much rather you be happy and not pissed then me charge you for time and part and not figure it out. I’ll take the loss to keep a customer longer term
Yes agree with your customer retention…. It’s a sucky position but in our business we expect to get paid even when we don’t fix something because we have boaters come and then leave. We diagnose but may need parts.
The DEF systems on those are brutal !!
We don’t have DEF it’s too old.
ice tea
We need triple strength ice tea like my espressos 😂
I say you’re thinking about beverage of choice a cold iced tea.
Yes with tons of ice 🤣
Tells us what it is doing. I know 7.3 Ford's. Could be a simple fix. Let me know what's happening.
Right now it won’t even start so mechanic is going to swap known good sensors with what he already put in twice and see what happens.
@@WillFixThat I had a 2001 7.3 that I poured thousnads into including the transmission and all new injectors and anything associated with the injectors. The truck would skip and jerk big time once in a while out of no where. The fix was less than $100! The throttle pedal has a sending unit/sensor attached to it right at the floor board. It was going bad. $6000 and it was just that $100 part. Go figure.......Good luck
Give us a shout! We’ll get it fixed!
Where are you located? You specialize in diesels?
@@WillFixThat We operate out of Claremont, NC! We specialize in on-road diesel! Maybe I will need to plan a trip to Key West!
@@ADTruckAndAutolol Matt says maybe you do 🥴
Thats a great mechanic! He works like I do and sometimes I feel better eating my parts and labor......I sleep better and I never expect someone to pay me to learn!
This is 7 months he needs to get paid for at least the new parts and some labor! He’s been our mechanic for 12 years.
@WillFixThat I once worked for a company that overhauled landing gear for A380 aircraft. One time we overhauled a set for Emirates airlines. Anyway we had issues and we were running 3 weeks late. We (Collins Aerospace) had to pay Emirates $187,000 because their aircraft sat without landing gear for nearly a month.
Perhaps your mechanic needs to pay you?
Matt there was a recall on the 7.3 's for the crank sensors causing them to die intermittently
How long ago was that recall? Thanks for sharing.
@@WillFixThat static.nhtsa.gov/odi/rcl/2007/RCMN-07V553-4215.pdf
Still glad you became an authorized dealer
Yes Volvo & Dometic!
Margaritas
What kind 🤣
@@WillFixThat Too Shelf
@@DarylLandryonly way 🤣
Pay the man.
Yeah of course once we get an invoice.
I disagree if you don’t fix something why would you expect to be paid!!!
We expect to be paid because our contract says we don’t guarantee …. And people want us to come try EVEN thought they are leaving tomorrow! We maybe in a unique position since we are on an island! Parts take longer and people are passing through hoping we can fix them 98% of the time we can BUT sometimes parts aren’t available! If you’ve watched us for any ant of time you can see what we achieve down here 👍
Something fishy there, next time you go to his shop, you need to get eyes on it and make sure
it is still there. Have him show you what he did and find out if it's back together and demand it back.
It’s not fishy we drive by it everyday unfortunately we see it sitting there.