Quick Update: ZWO did agree to send me a new camera from a UK retailer (365 astronomy). Initially ZWO said they would send one from China once they had received mine, however, they did quickly change their mind. 365 sent the camera out straight away and the camera arrived this week.
Are they just sending the new cameras out with a repair kit for people to do now? Just been waiting patiently but have seen a few that get the cleaning kit and have to remove some extra paste that was causing the issue lately.
@@houstonderk I don’t think so, they have now solve the issue so any new cameras shouldn’t have this problem. They’ve also offered a lifetime warranty on any cameras affected by the leaks. Yes that’s what the initial advised, and what I did. But now they just agreed for replace any old cameras which have the problem 👍
@@RussellsAstrophotography quick question. I'm about to pull the trigger on an ASI2600MC as an upgrade to my legendary 294MC Pro, which I've had for about 4 years now. Would you say it's still worth acquiring the 2600MC now, given your frustration?
You are not the only one who seem to have suffered from that oil leakage trouble with the ZWO 2600. I was in doubt to buy it, but now (because of your vid) just decided not to purchase it. The little nights with clear skies cannot be put at risk, I just don't want to fight annoying problems on them. Thanks for your video, I hope you didn't had any trouble any more.
Finally they are doing what they should have in the beginning. If you're purchasing such an expensive item you should not to jump throough hurdles in order to contact them nor should you have to screw around with it when it is new. I have been eyeing this camera and/or the color version but if anyone is going to have the oil leak it will be me as well. It is good to hear ZWO has done a second version with different parts and hopefully it this will live up to the expected quality. They are a good company but have been growing a bit too quick recently so they are having their customers be beta testers. - Cheers
Yes, I agree, they have not handled the whole process well. I think they have finally started taking the problem more seriously...however, this is way too late IMO. They should have recalled the cameras straight away and issues a statement saying they are sorry and will replace any that are affected. I have been promised that none of the new models (manufactured this year) will have this issue, so hopefully this gives you some confidence to buy the camera...it truly is a fantastic camera, as long as you don't have an old leaky version. Thanks for watching 👍
Oh man!! I agree, they should have replaced the camera from the start. Glad you are getting the replacement. hopefully it doesn't take too long. take care.
Thanks Jason. Thankfully, they did agree to send one from a UK retailer in the end. Initially they said they would send Ione from China once they had received mine, however, they changed their minds and my camera arrived this week 👍
I think you have shown remarkable and comendable restraint in your comments about the appalling way ZWO handled their faulty product and the way they treated you. What angers me most about these situations is not so much that some products are faulty - it happens, no product is perfect - but the way in which a lot of comapanies, in this case ZWO, go into complete denial about their faulty products and often blame the customer. Telling you to 'clean it' was just about the biggest insult insult they could have paid you. Then the way they delayed contacting you and basically treating you with total contempt was really bad. So full credit to you for the way you have reported this tale of woe and for your dignified and restrained response. I hope you have a fully functioning camrera now and can enjoy what you paid a lot of money for. Shame on you, ZWO!!
Thank you very much for your comments. It was an incredibly frustrating process, especially when you consider the price of the camera. Thankfully ZWO have now done what the should have from the beginning, and offered a new camera to everyone that has this problem. I do have a functioning 2600mm and really enjoying it. Thanks for watching
Hi Russell, So sorry to hear about another damn oil leak! Really, it should be 365 Astronomy that should be dealing with this all the way as UK distributor. Hopefully you will get a better oil leak free one. You should really ask for compensation as a "gesture of good will" from ZWO for the inconvenience and the fact that you are losing faith in the product. Tell them you have a few thousand followers on your channel who could be potential purchasers considering you are giving them free advertising for using their products.
Hey Russell. Good to the keep the community updated, I do hope they are paying the cost of returning it as you really shouldn't be out of pocket on this!
Thanks Paul. Yes they are paying for the return thankfully. I just hope the new camera arrives quickly. I've only had the camera a year and it's been out of action for many months. Thanks for watching
Nice final image! Would love to see more videos on your processing of images as they always turn out great. Fantastic news that you managed to get the camera replaced too - long overdue on the part of ZWO. Here’s hoping the new one will be problem free so you can make the most of those elusive clear night skies 🤞🏻
Absolute nightmare for you, Russell…such a shame and you have my sympathies! :( I have the 2600 MC Pro and have had no (touch wood) issues with it, but your story (and some others online) have really made me rethink the mono version of this camera…sending you best wishes for the new unit! Fingers crossed!
Thanks you. It’s been incredibly frustrating, I’ve heard that the MC versions of the 2600 have had more oil leaks. The newer versions shouldn’t have this problem. If you are considering the mono make sure you buy a new one that was made recently 👍
That is so incredibly frustrating for you - so sorry to hear this has happened for a third time! ZWO have not handed this well and have been too slow to come around to this point of replacing the camera. Hopefully the new one works flawlessly for you. I am still hoping it doesn't happen to mine but time will tell I guess.
I was involved on the Cloudy Nights interaction with ZWO and the multi-camera oil leak problem. If I was you I would think twice about the ZWO eco-system. They were extremely slow to seriously address the thermal pad situation and frankly its my opinion theyre ASI AIR device's inability to not work with true ASCOM compliant products gives me a clear vision of their business desires. In regards to the oil leak issues, they stated that the cameras have a lifetime warranty against the oil leak issue and they should have replaced the camera the first time you mentioned it. If you are saying they did something different than that, oh well, all I can conclude is that they are once again looking out for their own interests.
Very frustrating. I completely understand your anger... incredible. All affected users should get a full replacement. Best of luck for you! Beautiful Pac-Man image. :)
Hi Russel! I don´t want to disappoint you, but even with the new camera, the problem could not disappear for all. I am working closely with a telescope dealer, here in the Munich area. I am experienced with Peltier technology, and we just discover, that the temperature transfer gap-filler between the back of the image sensor and the Peltier chip (module), which originally contains silicone, is actually not the only issue. There is another reason for this problem: The Peltier chip seats on the camera heatsink. But for a good temp transfer between the Peltier chip and the heatsink, ZWO uses also not a gap-filler, but a thermal paste containing also silicone. When the camera is cooling, depending on the ambient condition at the moment, condensation appears, and the water drops are mixing with this paste, producing leaks, not only on the sensor surface but sometimes on the whole inside camera, being very annoying to clean it all. I have also a solution for this issue, to replace this shit paste with a graphite auto-sticky thermal pad, just 0,25mm thickness. The problem is, this special graphite pad you cannot buy from Europe, it is only made in the USA. Feel free and contact Teleskop Spezialisten ( Mr. Karl Kloss, see their website), but after March 21st, cause they are on holiday right now. They speak EN. You can use my name, tell them I gave you their contact.
Was really frustrating to have our joint project delayed due to this Russell… Delighted you’re getting it replaced. I bought my 2600mm Pro from FLO who tell me that ZWO policy for this issue now is to replace any cameras within the 2 year warranty or repair, free of charge, if the oil leak occurs after that. We will get our collaboration done soon, nice rescue of the evening with the OSC image 👍🏻
How frustrating Russell!! So pleased for you that they are finally going to give you a new camera, it’s about time, they should have done it on the first time! Good to know the new ones don’t suffer the same problem! I wouldn’t mind the 2600mm myself, if my budget can stretch to it😀 Great image, shame you couldn’t complete you colab with Ollie, I’ll look forward to that!👍 Clear skies
Thanks Simon, yes it is very frustrating. They should have recalled the cameras straight away and issues a statement saying they are sorry and will replace any that are affected. Thankfully, ZWO did agree to send me a new camera from a UK retailer in the end. Initially they said they would send one from China once they had received mine, however, they changed their minds and my camera arrived this week 👍Thanks for watching
Hi….very sorry that you had this trouble…I have not had the oil leaks yet but to tell you, I have not used the heater for dew prevention on the camera sensor as yet which is probably the cause for warming up the “oil” and so making it seep into the sensor window.
I'm glad you haven't had the issues. I have been using the dew prevention, when I didn't I did get dew on the glass sensor cover. It really shouldn't be the case that you can't use one of the features of the camera though...especially at the prices. I really hope your camera stays oil free. Clear skies 👍
Sorry to hear about your on-going problems. I hope the new camera works for you. So far my 2600 MC Pro hasn’t developed that problem, although I haven’t gad a chance to use it since mid December due to extreme cold. Hopefully a much warmer galaxy season. Cheers! Dr B from Manitoba, Canada 🇨🇦
Hi Russell - I must say I really feel for you pal. I think you've gone above and beyond from your side. What stands out for me here is how poorly ZWO have handled this, I really think the customer service here is atrocious. I can't imagine Canon or any of the mainstream manufacturers of regular cameras doing this. Really hope your new camera arrives quickly. Cheers Ollie
Yes, I agree, they have not handled the whole process well. However, I think they have finally started taking the problem more seriously...however, this is way too late IMO. They should have recalled the cameras straight away and issues a statement saying they are sorry and will replace any that are affected. Thankfully, ZWO did agree to send me a new camera from a UK retailer in the end. Initially they said they would send one from China once they had received mine, however, they changed their minds and my camera arrived this week 👍Thanks for watching
Thanks, glad you like the PacMan...I definitely need more data and I'm not use to shooting nebulas with a OSC camera but it's a start. yes, happy it is finally getting replaced, just hope it doesn't take too long.
This is all just so unacceptable Russell. I know how you feel when I went through it all with my mount. I guess in the end the companies are still resolving the issues, but I don't know why they make us always jump through so many hoops to get there. I'm surprised they won't let you ship that to one of their resellers in the UK so it's not such a long wait for you. Great capture!
I know, I have no idea why they expect us to resolve our own issues...no other companies would do this. Thankfully, they did agree to send one from a UK retailer in the end. Initially they said they would send Ione from China once they had received mine, however, they changed their mind and my camera arrived this week 👍
I saw your post on FB and Simon Lewis stepping in to help out. It’s great they are replacing it. Fingers crossed for you mate. But I agree they should have replaced it first time.
Thanks mate, yes great they are finally replacing the camera. Simon was very helpful, however, I was slightly annoyed the threw 365 astronomy (the guys who did the repair) under the bus, then turned the comments off. Anyway, hopefully, the new camera arrives soon, and is oil free.
I have the 2600mc-p and love it. i was aware of QC issues but couldn't resist getting this OSC. The other company [blue camera ] has a bad reputation for software interfacing [I know...went down THAT rabbit hole]. You got a lemon from the get got and service was suboptimal. Hope you get your "new" camera quickly! Nice pic!
Yes, I definitely got a lemon. Thankfully, they did agree to send one from a UK retailer in the end. Initially they said they would send Ione from China once they had received mine, however, they changed their minds and my camera arrived this week 👍
Hi Rus, Yes, you should be angry. I don't even own the 2600 (I have the 1600) and this makes me angry. I just wish other countries would start mass-producing cameras and other appliances other than China. And yes, I agree with you that ZWO should have replaced the camera from the first oil leak issue. Makes me wonder about the integrity of ZWO. The 1600mm (the one I have) also has its flaw with bright stars.
Hi Russell, i am glad you finally got a new camera, i think they should of given you a new one in the beginning. I was considering buying this camera but now i am afraid to buy it based on the problems you and other people have had. you said that there is no issue with new models but how would i know if a supplier had new or old models? were all the old problem models recalled by ZWO? do all the suppliers now only have good models? 🧐
Thanks Rob, yes the new ones shouldn't have the issue. It is hard to know if the camera you get is a new one or not, because as far as I am aware there is no list of serial numbers of cameras which have been affected. I do think thought that and camera you buy new today should not have this issue. I can't imagine that any retailer would still have older stock in their inventory as it was a very popular camera as sold very well. I would avoid the second hand market for this model though. Hope this helps.
I had a problem with my Altair 26c ... I phoned, described the problem, they said return it and they would send me a replacement... their turnaround time to get it out was 2 hours... new one delivered the next day. These are expensive bits of gear and you expect good service. Because Altair are a British company and seem to care the whole process was completed within 72 hours from phone call to replacement in hand. The ZWO approach just does not cut it... and it would not be so bad if this was the first time I have heard this type of experience. I have no connection to Altair other than having bought 2 cameras and a few bits of their gear. I have lots of ZWO gear and like it but the service issue is unacceptable.
Yes, I agree, they have not handled the whole process well. I think they have finally started dealing with the problem more seriously...however, this is way too late IMO. They should have recalled the cameras straight away and issues a statement saying they are sorry and will replace any that are affected. Thankfully, ZWO did agree to send me a new camera from a UK retailer in the end. Initially they said they would send one from China once they had received mine, however, they changed their minds and my camera arrived this week 👍Thanks for watching
Wow, sorry to hear that. I've been very lucky with my 2600, it seems - so far anyway. Agreed, they should have replaced it long ago. Hopefully, it won't take too long to get the new one.
Thanks Simon. The newer versions of this camera, shouldn't have this problem...or so I have been informed. If you do buy one, I would make sure that it is a new versions and I would stay clear of the second hand market.
I hope the new camera is problem free for you... but after hearing about all of the oil leak issues, I'm reluctant to trust that ZWO fixed the issue when it keeps happening so my weighing up of ZWO2600MM and QHY268M has made me decide on the QHY268M... I couldn't find ANY reports of oil leak issues on the QHY version.
@@RussellsAstrophotography The QHY268M is awesome... I had no issues with it what so ever so far. Drivers are stable, quality of images is great... highly recommended and very happy with my choice. See if you can get the QHY268M from QHY for a review video... you wont be sorry... I bet you'll be selling the 2600MM.
Sorry to hear about this, it must frustrating. Hope zwo can fix it for you… I went away from zwo and now use QHY… they still have issues 🤷♂️, but it has been ok for me
Yes, very frustrating. Thankfully, they did agree to send one from a UK retailer in the end. Initially they said they would send one from China once they had received mine, however, they changed their minds and my camera arrived this week 👍Thanks for watching
Yeah, makes me a little hesitant to pay $2200+ for a camera that leaks oil and then have the run around in getting it fixed. 3 times now for you. Perhaps I will just get another 1600mm pro or maybe look at another company all together. Sorry to hear of your troubles Russell and hope that your new one works out well for you. Clear skies and keep looking up..
And not to mention the price of those cameras. Not sure what they’re like over there, but mine cost more than my first car!! I’ve been lucky so far, perhaps I got one of the good new ones.
You have already been much TOO patient with ZWO. Just tell them to refund your money, PLUS a lifetime supply of potstickers to compensate for the 6 months of of inconveniences. Guess its OKAY if the potstickers keep leaking oil.
So frustrating! Basically a design flaw that they should have sorted for you free of charge in the first place! I hope you get refunded the postage to China too! Very disappointing.
Thanks for watching Marc. They should have recalled the cameras straight away and issues a statement saying they are sorry and will replace any that are affected. Thankfully, ZWO did agree to send me a new camera from a UK retailer in the end. Initially they said they would send one from China once they had received mine, however, they changed their minds and my camera arrived this week 👍 They also covered the shipping costs (as they should).
I had been attracted to the 2600MC for a long time, but seeing the number of recurring problems in a $2000 camera, I decided to buy a cheaper 533MC, with excellent reputation and performance. What is unfortunate in all of this is that ZWO has made only half-hearted efforts to resolve the issue effectively. Meanwhile customers pay with their money or their time for ZWO's quality problems. Although ZWO ends up responding to the customer one way or another, they have continued to bring out a camera whose reputation has been destroyed. A company cannot manage with these poor quality standards. A company depends on its customers and these must be respected. ZWO must change its policy or we customers will get fed up. Competition is already beginning to appear and in a while, if everything continues like this, they will displace ZWO. One should not follow a brand for fanaticism, but for its quality, reliability, customer service, technical service, timely and fast responses.
I think they have finally started dealing with the problem effectively...however, this is way too late IMO. They should have recalled the cameras straight away and issues a statement saying they are sorry and will replace any that are affected. You are right, this is definitely impacting their reputation, I have seen so many comments saying that people are choosing other brands (usually QHY) or different cameras (like your 533) because of these issues. Thankfully, ZWO did agree to send me a new camera from a UK retailer in the end. Initially they said they would send one from China once they had received mine, however, they changed their minds and my camera arrived this week 👍Thanks for watching
This really doesn't look good for ZWO... Honestly support seems really bad for alot of these Chinese manufacturers.. ZWO is a nightmare to deal with, as is William Optics,. I have a redcat that has horrible stars, had a small sensor and didn't really notice till I upgraded cameras, 7 months after I bought it. I had to fight for months to get them to do something, finally they took it to fix it and have had it for almost 3 months... There just seems to be such variation in quality from lots of these telescope manufacturers
Yes, there really is a big difference in the quality of the scopes. Chiv the lazy geek, did a great video about the astro lottery which highlights the issue well. There really should be better QC in place. Thanks for watching
They did agree to send one from a UK retailer in the end thankfully. Initially they said they would send Ione from China once they had received mine, however, they changed their minds and my camera arrived this week 👍
This is really annoying, as I have also had my 2600MC apart twice for the same issue. As I don't have a UA-cam channel, the service has been less stellar. How's the iOptron working out? I'm thinking of the CEM 70 at some point. Does it allow for fully internal cable management if the ASIAir is on the telescope?
Really sorry to hear that Brock. To be honest, when I posted on their FB group, they reached out to me very quickly, as they do not want the bad publicity. I would suggest that you do that. I have waited a long time to get a response from their official website in the past. I am loving the CEM60, I haven't used it as much as I had hoped (due to the weather), but so far so good. It is so fluid that balancing takes longer, but I think that this is really good thing and probably shows just how poor my balance was on my old stiff NEQ6 pro. The polar alignment is great and much easier than my other mount, tracking so far has been really good. The internal power system is also great. I have two power cords running from the power outlets below the mounting plates which power my camera and the asiair. Clear skies, and I hope you get your 2600 fixed soon, I know how frustrating it is.
Why is there oil in the camera ? I was just about to buy an ASI 6200MM and this video popped up. What is the oil for? Thermal? All cameras I've ever used are dry with a desiccant of nitrogen purged.
Following this failed repair by the dealer, ZWO have made a decision now that all in warranty cameras will be replaced by HQ and not leave the repairs in the hands of individual dealers. This will ensure all customers avoid this situation in future. Previously customers had the option to get this done via dealer and to date Russell's was the only one we have had where the repair was not successful by dealer. Only a certain batch of cameras had the incorrect component fitted and all stock from ZWO was rechecked and certified as correct. I can tell you that ZWO have taken the issue seriously internally and anyone with an in warranty 2600 with the issue will get a replacement.
It is great to know that they are taking this seriously, do you work for/with ZWO? They were very quick to reach out to me and solve the issue when I posted to their FB. I hope they take all cases this seriously and respond just as quickly and that the other cameras which have had the repair do not suffer from this issue. I wish they had offered a replacement straight away rather than asking me to clean the sensor, then asking me to send it to get repaired and then finally offering a replacement.
@@RussellsAstrophotography I am an official member of the ZWO team yup :) We would be just as quick if you raised a support ticket - ZWO have made some major changes to their support structure ... TJ Connolly and I are now driving the support desk and are in direct contact with the internal teams to expedite tickets - I think its safe to say after some internal discussion and feedback from TJ and I, that the ZWO approach to this issue has changed significantly for the better - the ZWO team are determined to improve service around repairs - they have new local service centres in Europe Japan and the USA to assist. TJ and I are also consulting to them on lots of other aspects from logistics, product design and development. In particular we have focused heavily in the last months on ASIAIR testing and development. Slow and surely we will improve things and ZWO are VERY responsive to what we have suggested.
Oh no, sorry to hear that! ZWO have announced a lifetime warranty for the oil leak issue now, so you should be able to get it fixed or replaced even if it is out of warranty…I feel your pain though, it’s so frustrating and annoying that you’ll be without a working camera for a while now. I hope you can get it fixed soon 🤞 thanks very much for watching
@@RussellsAstrophotography Hey Russel, thank you very much, it's so painful to have clear nights ahead and being unable to capture data. Can't imagine how frustrating it must have been for you to encounter it 3 times in a row. I bought it from a reseller last year, I should be able to send it back and get it replaced with a new one. Love your videos, keep up the good work and most importantly good luck!
@@RussellsAstrophotography I own the 2600 MM and MCP. Luckily here in Vegas I never use the dew heater,, but at this point I dont trust ZWO and since I switched to NINA Im not forced to use their stuff. I would buy the QHY version if need be. :)
@@tomdaigon8707 yes that’s my problem at the moment, I’m using the Asiair…currently looking into other methods such as Nina. In the future, I think I would buy a QHY camera
It's a shame companies here in the west cant manufacture reasonable priced astro cameras. This dependence on China (and not just for astro gear) will come back and bite us one day.
Thanks Dave, yes it is very frustrating. I really hope the replacement camera arrives quickly and doesn't suffer from the leak...If it does I think I would tear my hair out
Will you do a follow-up detailing how you can distinguish between and old leaky version and a new shiney not leakey version? Dunno about old inventory kicking around all the various retail outlets but who would want to take their chances with a camera costing an arm and a leg
Unfortunately, I don't think there is any official list of cameras (or serial numbers) that might be affected, or any visual way to tell if the camera is new or old. I really do think any which are purchased new from retailers now should be fine, as I would imagine that these would all be new stock. I guess you could always ask the retailers if/when the camera was manufactured. I would definitely avoid the second hand market for this camera though. Sorry I couldn't give you more of a definitive answer, I guess you will have to trust the retailer you buy from. I hope this helps, thanks for watching
I read somewhere this issue happens when either the 1600mm pro and 2600mm pro shouldnt be cooled below -10 C. Not sure why that should make a difference, but I have never cooled below -10 on both and have never had an issue...fingers crossed it stays that way. My 2600 is a year old and my 1600 is three years old
Quick Update:
ZWO did agree to send me a new camera from a UK retailer (365 astronomy). Initially ZWO said they would send one from China once they had received mine, however, they did quickly change their mind. 365 sent the camera out straight away and the camera arrived this week.
Are they just sending the new cameras out with a repair kit for people to do now? Just been waiting patiently but have seen a few that get the cleaning kit and have to remove some extra paste that was causing the issue lately.
@@houstonderk I don’t think so, they have now solve the issue so any new cameras shouldn’t have this problem. They’ve also offered a lifetime warranty on any cameras affected by the leaks.
Yes that’s what the initial advised, and what I did. But now they just agreed for replace any old cameras which have the problem 👍
@@RussellsAstrophotography quick question. I'm about to pull the trigger on an ASI2600MC as an upgrade to my legendary 294MC Pro, which I've had for about 4 years now. Would you say it's still worth acquiring the 2600MC now, given your frustration?
You are not the only one who seem to have suffered from that oil leakage trouble with the ZWO 2600. I was in doubt to buy it, but now (because of your vid) just decided not to purchase it.
The little nights with clear skies cannot be put at risk, I just don't want to fight annoying problems on them. Thanks for your video, I hope you didn't had any trouble any more.
Finally they are doing what they should have in the beginning. If you're purchasing such an expensive item you should not to jump throough hurdles in order to contact them nor should you have to screw around with it when it is new. I have been eyeing this camera and/or the color version but if anyone is going to have the oil leak it will be me as well. It is good to hear ZWO has done a second version with different parts and hopefully it this will live up to the expected quality. They are a good company but have been growing a bit too quick recently so they are having their customers be beta testers. - Cheers
Yes, I agree, they have not handled the whole process well. I think they have finally started taking the problem more seriously...however, this is way too late IMO. They should have recalled the cameras straight away and issues a statement saying they are sorry and will replace any that are affected. I have been promised that none of the new models (manufactured this year) will have this issue, so hopefully this gives you some confidence to buy the camera...it truly is a fantastic camera, as long as you don't have an old leaky version. Thanks for watching 👍
Oh man!! I agree, they should have replaced the camera from the start. Glad you are getting the replacement. hopefully it doesn't take too long. take care.
Thanks Jason. Thankfully, they did agree to send one from a UK retailer in the end. Initially they said they would send Ione from China once they had received mine, however, they changed their minds and my camera arrived this week 👍
I think you have shown remarkable and comendable restraint in your comments about the appalling way ZWO handled their faulty product and the way they treated you.
What angers me most about these situations is not so much that some products are faulty - it happens, no product is perfect - but the way in which a lot of comapanies, in this case ZWO, go into complete denial about their faulty products and often blame the customer. Telling you to 'clean it' was just about the biggest insult insult they could have paid you. Then the way they delayed contacting you and basically treating you with total contempt was really bad.
So full credit to you for the way you have reported this tale of woe and for your dignified and restrained response. I hope you have a fully functioning camrera now and can enjoy what you paid a lot of money for. Shame on you, ZWO!!
Thank you very much for your comments. It was an incredibly frustrating process, especially when you consider the price of the camera. Thankfully ZWO have now done what the should have from the beginning, and offered a new camera to everyone that has this problem. I do have a functioning 2600mm and really enjoying it. Thanks for watching
Third leak :/ wow.
Glad you get it changed. Hope future looks better!
Thank you, the new camera arrived this week, so hopefully that is oil free 🤞
Hi Russell, So sorry to hear about another damn oil leak!
Really, it should be 365 Astronomy that should be dealing with this all the way as UK distributor. Hopefully you will get a better oil leak free one. You should really ask for compensation as a "gesture of good will" from ZWO for the inconvenience and the fact that you are losing faith in the product. Tell them you have a few thousand followers on your channel who could be potential purchasers considering you are giving them free advertising for using their products.
Hey Russell. Good to the keep the community updated, I do hope they are paying the cost of returning it as you really shouldn't be out of pocket on this!
Thanks Paul. Yes they are paying for the return thankfully. I just hope the new camera arrives quickly. I've only had the camera a year and it's been out of action for many months. Thanks for watching
Nice final image! Would love to see more videos on your processing of images as they always turn out great.
Fantastic news that you managed to get the camera replaced too - long overdue on the part of ZWO. Here’s hoping the new one will be problem free so you can make the most of those elusive clear night skies 🤞🏻
Thanks very much Jon, I'm really no editing expert, but might try to do a few videos on it soon. Clear skies 👍
Absolute nightmare for you, Russell…such a shame and you have my sympathies! :( I have the 2600 MC Pro and have had no (touch wood) issues with it, but your story (and some others online) have really made me rethink the mono version of this camera…sending you best wishes for the new unit! Fingers crossed!
Thanks you. It’s been incredibly frustrating, I’ve heard that the MC versions of the 2600 have had more oil leaks. The newer versions shouldn’t have this problem. If you are considering the mono make sure you buy a new one that was made recently 👍
That is so incredibly frustrating for you - so sorry to hear this has happened for a third time! ZWO have not handed this well and have been too slow to come around to this point of replacing the camera. Hopefully the new one works flawlessly for you. I am still hoping it doesn't happen to mine but time will tell I guess.
Cheers Logan, I really hope the new camera doesn't have this issue...from everything I have heard, it shouldn't 🤞
I was involved on the Cloudy Nights interaction with ZWO and the multi-camera oil leak problem. If I was you I would think twice about the ZWO eco-system. They were extremely slow to seriously address the thermal pad situation and frankly its my opinion theyre ASI AIR device's inability to not work with true ASCOM compliant products gives me a clear vision of their business desires. In regards to the oil leak issues, they stated that the cameras have a lifetime warranty against the oil leak issue and they should have replaced the camera the first time you mentioned it. If you are saying they did something different than that, oh well, all I can conclude is that they are once again looking out for their own interests.
Very frustrating. I completely understand your anger... incredible. All affected users should get a full replacement. Best of luck for you! Beautiful Pac-Man image. :)
Thanks you very much Tully, appreciate it 👍
Totally agree with you Tully asking customers to fix their mistakes is unbelievable.
That's pretty frustrating. Glad you saved the night!
Thanks Ray 👍
Hi Russel! I don´t want to disappoint you, but even with the new camera, the problem could not disappear for all. I am working closely with a telescope dealer, here in the Munich area. I am experienced with Peltier technology, and we just discover, that the temperature transfer gap-filler between the back of the image sensor and the Peltier chip (module), which originally contains silicone, is actually not the only issue. There is another reason for this problem: The Peltier chip seats on the camera heatsink. But for a good temp transfer between the Peltier chip and the heatsink, ZWO uses also not a gap-filler, but a thermal paste containing also silicone. When the camera is cooling, depending on the ambient condition at the moment, condensation appears, and the water drops are mixing with this paste, producing leaks, not only on the sensor surface but sometimes on the whole inside camera, being very annoying to clean it all. I have also a solution for this issue, to replace this shit paste with a graphite auto-sticky thermal pad, just 0,25mm thickness. The problem is, this special graphite pad you cannot buy from Europe, it is only made in the USA. Feel free and contact Teleskop Spezialisten ( Mr. Karl Kloss, see their website), but after March 21st, cause they are on holiday right now. They speak EN. You can use my name, tell them I gave you their contact.
This camera sounds an absolute disaster - will definitely be avoiding the 2600MM Pro.
@@astromatt75 MM or MC, no difference, the same problem.
@@liviulazar9387 Thanks for letting me know. Will wait for the next models of these
Thanks for the information 👍
@@astromatt75 Why not just buy from a different maker, there's plenty of options out there.
Was really frustrating to have our joint project delayed due to this Russell… Delighted you’re getting it replaced. I bought my 2600mm Pro from FLO who tell me that ZWO policy for this issue now is to replace any cameras within the 2 year warranty or repair, free of charge, if the oil leak occurs after that. We will get our collaboration done soon, nice rescue of the evening with the OSC image 👍🏻
Thanks for sharing the information Olly. As you know the new camera arrived this week, so the Soul Nebula collab can finally begin 👍
How frustrating Russell!! So pleased for you that they are finally going to give you a new camera, it’s about time, they should have done it on the first time! Good to know the new ones don’t suffer the same problem! I wouldn’t mind the 2600mm myself, if my budget can stretch to it😀
Great image, shame you couldn’t complete you colab with Ollie, I’ll look forward to that!👍 Clear skies
Thanks Simon, yes it is very frustrating. They should have recalled the cameras straight away and issues a statement saying they are sorry and will replace any that are affected. Thankfully, ZWO did agree to send me a new camera from a UK retailer in the end. Initially they said they would send one from China once they had received mine, however, they changed their minds and my camera arrived this week 👍Thanks for watching
Hi….very sorry that you had this trouble…I have not had the oil leaks yet but to tell you, I have not used the heater for dew prevention on the camera sensor as yet which is probably the cause for warming up the “oil” and so making it seep into the sensor window.
I'm glad you haven't had the issues. I have been using the dew prevention, when I didn't I did get dew on the glass sensor cover. It really shouldn't be the case that you can't use one of the features of the camera though...especially at the prices. I really hope your camera stays oil free. Clear skies 👍
Sorry to hear about your on-going problems. I hope the new camera works for you. So far my 2600 MC Pro hasn’t developed that problem, although I haven’t gad a chance to use it since mid December due to extreme cold. Hopefully a much warmer galaxy season. Cheers! Dr B from Manitoba, Canada 🇨🇦
Thank you, thankfully I am getting it replaced…I just hope it arrives soon. I hope the weather improves so you can do some astronomy soon
Hi Russell - I must say I really feel for you pal. I think you've gone above and beyond from your side. What stands out for me here is how poorly ZWO have handled this, I really think the customer service here is atrocious. I can't imagine Canon or any of the mainstream manufacturers of regular cameras doing this. Really hope your new camera arrives quickly.
Cheers
Ollie
Yes, I agree, they have not handled the whole process well. However, I think they have finally started taking the problem more seriously...however, this is way too late IMO. They should have recalled the cameras straight away and issues a statement saying they are sorry and will replace any that are affected. Thankfully, ZWO did agree to send me a new camera from a UK retailer in the end. Initially they said they would send one from China once they had received mine, however, they changed their minds and my camera arrived this week 👍Thanks for watching
Thank God I decided on an Altair Astro 26M. I can feel your frustration :(
Just wow.. :( at least the camera is finally getting replaced. Pacman looks great!
Thanks, glad you like the PacMan...I definitely need more data and I'm not use to shooting nebulas with a OSC camera but it's a start. yes, happy it is finally getting replaced, just hope it doesn't take too long.
I’m so sorry you’ve had such bad issues with your 2600MM. I really hope the new camera works out well for you.
Thanks very much Michael 👍
This is all just so unacceptable Russell. I know how you feel when I went through it all with my mount. I guess in the end the companies are still resolving the issues, but I don't know why they make us always jump through so many hoops to get there. I'm surprised they won't let you ship that to one of their resellers in the UK so it's not such a long wait for you. Great capture!
I know, I have no idea why they expect us to resolve our own issues...no other companies would do this. Thankfully, they did agree to send one from a UK retailer in the end. Initially they said they would send Ione from China once they had received mine, however, they changed their mind and my camera arrived this week 👍
@@RussellsAstrophotography That’s great news man! Excited for you to get it back already and working!
I saw your post on FB and Simon Lewis stepping in to help out. It’s great they are replacing it. Fingers crossed for you mate. But I agree they should have replaced it first time.
Thanks mate, yes great they are finally replacing the camera. Simon was very helpful, however, I was slightly annoyed the threw 365 astronomy (the guys who did the repair) under the bus, then turned the comments off. Anyway, hopefully, the new camera arrives soon, and is oil free.
I have the 2600mc-p and love it. i was aware of QC issues but couldn't resist getting this OSC. The other company [blue camera ] has a bad reputation for software interfacing [I know...went down THAT rabbit hole]. You got a lemon from the get got and service was suboptimal. Hope you get your "new" camera quickly! Nice pic!
Yes, I definitely got a lemon. Thankfully, they did agree to send one from a UK retailer in the end. Initially they said they would send Ione from China once they had received mine, however, they changed their minds and my camera arrived this week 👍
Hi Rus,
Yes, you should be angry. I don't even own the 2600 (I have the 1600) and this makes me angry. I just wish other countries would start mass-producing cameras and other appliances other than China. And yes, I agree with you that ZWO should have replaced the camera from the first oil leak issue. Makes me wonder about the integrity of ZWO. The 1600mm (the one I have) also has its flaw with bright stars.
I have heard of the same issue with the 1600mm, but I think it is very rare. I think Nick from Windy City Astro had the leak with his 1600.
Hi Russell, i am glad you finally got a new camera, i think they should of given you a new one in the beginning. I was considering buying this camera but now i am afraid to buy it based on the problems you and other people have had. you said that there is no issue with new models but how would i know if a supplier had new or old models? were all the old problem models recalled by ZWO? do all the suppliers now only have good models? 🧐
Thanks Rob, yes the new ones shouldn't have the issue. It is hard to know if the camera you get is a new one or not, because as far as I am aware there is no list of serial numbers of cameras which have been affected. I do think thought that and camera you buy new today should not have this issue. I can't imagine that any retailer would still have older stock in their inventory as it was a very popular camera as sold very well. I would avoid the second hand market for this model though. Hope this helps.
I had a problem with my Altair 26c ... I phoned, described the problem, they said return it and they would send me a replacement... their turnaround time to get it out was 2 hours... new one delivered the next day. These are expensive bits of gear and you expect good service. Because Altair are a British company and seem to care the whole process was completed within 72 hours from phone call to replacement in hand. The ZWO approach just does not cut it... and it would not be so bad if this was the first time I have heard this type of experience. I have no connection to Altair other than having bought 2 cameras and a few bits of their gear. I have lots of ZWO gear and like it but the service issue is unacceptable.
Yes, I agree, they have not handled the whole process well. I think they have finally started dealing with the problem more seriously...however, this is way too late IMO. They should have recalled the cameras straight away and issues a statement saying they are sorry and will replace any that are affected. Thankfully, ZWO did agree to send me a new camera from a UK retailer in the end. Initially they said they would send one from China once they had received mine, however, they changed their minds and my camera arrived this week 👍Thanks for watching
Wow, sorry to hear that. I've been very lucky with my 2600, it seems - so far anyway. Agreed, they should have replaced it long ago. Hopefully, it won't take too long to get the new one.
Thanks Chris, yes, I hope they can get the new one to me quickly. Clear skies.
ZWO is terrible. Sorry to hear how impacted you were.
This is such awful news Russ. I’m saving up for a 2600mm and really considering other options now :( hope Simon sorts yours all good 👍🏼
Thanks Simon. The newer versions of this camera, shouldn't have this problem...or so I have been informed. If you do buy one, I would make sure that it is a new versions and I would stay clear of the second hand market.
@@RussellsAstrophotography Just wondering how to tell if you have a new version?
I hope the new camera is problem free for you... but after hearing about all of the oil leak issues, I'm reluctant to trust that ZWO fixed the issue when it keeps happening so my weighing up of ZWO2600MM and QHY268M has made me decide on the QHY268M... I couldn't find ANY reports of oil leak issues on the QHY version.
Thank you. I think a lot of people have been put off the camera due to this issue and gone down other routes. I hope you're enjoying the OHY 👍
@@RussellsAstrophotography The QHY268M is awesome... I had no issues with it what so ever so far. Drivers are stable, quality of images is great... highly recommended and very happy with my choice. See if you can get the QHY268M from QHY for a review video... you wont be sorry... I bet you'll be selling the 2600MM.
Sorry to hear about this, it must frustrating. Hope zwo can fix it for you… I went away from zwo and now use QHY… they still have issues 🤷♂️, but it has been ok for me
Yes, very frustrating. Thankfully, they did agree to send one from a UK retailer in the end. Initially they said they would send one from China once they had received mine, however, they changed their minds and my camera arrived this week 👍Thanks for watching
Yeah, makes me a little hesitant to pay $2200+ for a camera that leaks oil and then have the run around in getting it fixed. 3 times now for you. Perhaps I will just get another 1600mm pro or maybe look at another company all together. Sorry to hear of your troubles Russell and hope that your new one works out well for you. Clear skies and keep looking up..
LOL, If that is what Russell looks like when he is very angry then world peace would break out if every one was the same when they are very angry!
😂 I might have calmed down slightly before recording…to be honest, I don’t get that angry though 😂
Wow... just wow. Even after the service and the assurance that the problem was solved.
I genuinely thought sending it away for new thermal pads would solve the issue! Glad I finally getting a new camera
And not to mention the price of those cameras. Not sure what they’re like over there, but mine cost more than my first car!! I’ve been lucky so far, perhaps I got one of the good new ones.
Haha, yes they are not cheap at all. I'm glad you have a good one, I hope you don't get this issue 🤞 Clear skies
hope you get it soon Russell all the best
Thanks David, appreciate it 👍
You have already been much TOO patient with ZWO. Just tell them to refund your money, PLUS a lifetime supply of potstickers to compensate for the 6 months of of inconveniences. Guess its OKAY if the potstickers keep leaking oil.
So frustrating! I hope you get a replacement camera this time.
Thank you. Yes they have agreed to replace the camera thankfully 👍
I plan to upgrade from DSLR to a dedicated astro-camera. I shortlisted 2 brands, I know already which one not to choose ...
Hopefully the new ones that have recently been produced do not have this issue 🤞
So frustrating! Basically a design flaw that they should have sorted for you free of charge in the first place! I hope you get refunded the postage to China too! Very disappointing.
Thanks for watching Marc. They should have recalled the cameras straight away and issues a statement saying they are sorry and will replace any that are affected. Thankfully, ZWO did agree to send me a new camera from a UK retailer in the end. Initially they said they would send one from China once they had received mine, however, they changed their minds and my camera arrived this week 👍 They also covered the shipping costs (as they should).
The ASI2600MM was engineered poorly. Rushed to market it appears. Hopefully your replacement isn't a POS too. Clear Skies!
I really hope the new camera doesn't have this issue 👍
I had been attracted to the 2600MC for a long time, but seeing the number of recurring problems in a $2000 camera, I decided to buy a cheaper 533MC, with excellent reputation and performance. What is unfortunate in all of this is that ZWO has made only half-hearted efforts to resolve the issue effectively. Meanwhile customers pay with their money or their time for ZWO's quality problems. Although ZWO ends up responding to the customer one way or another, they have continued to bring out a camera whose reputation has been destroyed. A company cannot manage with these poor quality standards. A company depends on its customers and these must be respected. ZWO must change its policy or we customers will get fed up. Competition is already beginning to appear and in a while, if everything continues like this, they will displace ZWO. One should not follow a brand for fanaticism, but for its quality, reliability, customer service, technical service, timely and fast responses.
I think they have finally started dealing with the problem effectively...however, this is way too late IMO. They should have recalled the cameras straight away and issues a statement saying they are sorry and will replace any that are affected. You are right, this is definitely impacting their reputation, I have seen so many comments saying that people are choosing other brands (usually QHY) or different cameras (like your 533) because of these issues. Thankfully, ZWO did agree to send me a new camera from a UK retailer in the end. Initially they said they would send one from China once they had received mine, however, they changed their minds and my camera arrived this week 👍Thanks for watching
This really doesn't look good for ZWO... Honestly support seems really bad for alot of these Chinese manufacturers.. ZWO is a nightmare to deal with, as is William Optics,. I have a redcat that has horrible stars, had a small sensor and didn't really notice till I upgraded cameras, 7 months after I bought it. I had to fight for months to get them to do something, finally they took it to fix it and have had it for almost 3 months... There just seems to be such variation in quality from lots of these telescope manufacturers
Yes, there really is a big difference in the quality of the scopes. Chiv the lazy geek, did a great video about the astro lottery which highlights the issue well. There really should be better QC in place. Thanks for watching
Shame they could arrange for you to swap it over with a UK ZWO dealer. Seems crazy having to send it back to China.
They did agree to send one from a UK retailer in the end thankfully. Initially they said they would send Ione from China once they had received mine, however, they changed their minds and my camera arrived this week 👍
@@RussellsAstrophotography that’s much better then
This is really annoying, as I have also had my 2600MC apart twice for the same issue. As I don't have a UA-cam channel, the service has been less stellar. How's the iOptron working out? I'm thinking of the CEM 70 at some point. Does it allow for fully internal cable management if the ASIAir is on the telescope?
Really sorry to hear that Brock. To be honest, when I posted on their FB group, they reached out to me very quickly, as they do not want the bad publicity. I would suggest that you do that. I have waited a long time to get a response from their official website in the past. I am loving the CEM60, I haven't used it as much as I had hoped (due to the weather), but so far so good. It is so fluid that balancing takes longer, but I think that this is really good thing and probably shows just how poor my balance was on my old stiff NEQ6 pro. The polar alignment is great and much easier than my other mount, tracking so far has been really good. The internal power system is also great. I have two power cords running from the power outlets below the mounting plates which power my camera and the asiair. Clear skies, and I hope you get your 2600 fixed soon, I know how frustrating it is.
Why is there oil in the camera ? I was just about to buy an ASI 6200MM and this video popped up. What is the oil for? Thermal? All cameras I've ever used are dry with a desiccant of nitrogen purged.
Any product more than 300 dolar price. should have greate support anywhere in the world.
i wonder if this same problem occurs with other brands? the altair or qhy for example
I’ve not heard of other Astro brands. I think Nikon had a similar issue a few years ago with the D600 camera but I might be mistaken
Following this failed repair by the dealer, ZWO have made a decision now that all in warranty cameras will be replaced by HQ and not leave the repairs in the hands of individual dealers. This will ensure all customers avoid this situation in future. Previously customers had the option to get this done via dealer and to date Russell's was the only one we have had where the repair was not successful by dealer. Only a certain batch of cameras had the incorrect component fitted and all stock from ZWO was rechecked and certified as correct. I can tell you that ZWO have taken the issue seriously internally and anyone with an in warranty 2600 with the issue will get a replacement.
It is great to know that they are taking this seriously, do you work for/with ZWO? They were very quick to reach out to me and solve the issue when I posted to their FB. I hope they take all cases this seriously and respond just as quickly and that the other cameras which have had the repair do not suffer from this issue. I wish they had offered a replacement straight away rather than asking me to clean the sensor, then asking me to send it to get repaired and then finally offering a replacement.
@@RussellsAstrophotography I am an official member of the ZWO team yup :) We would be just as quick if you raised a support ticket - ZWO have made some major changes to their support structure ... TJ Connolly and I are now driving the support desk and are in direct contact with the internal teams to expedite tickets - I think its safe to say after some internal discussion and feedback from TJ and I, that the ZWO approach to this issue has changed significantly for the better - the ZWO team are determined to improve service around repairs - they have new local service centres in Europe Japan and the USA to assist. TJ and I are also consulting to them on lots of other aspects from logistics, product design and development. In particular we have focused heavily in the last months on ASIAIR testing and development. Slow and surely we will improve things and ZWO are VERY responsive to what we have suggested.
You should have got the blue China camera works better 😂😂
You might be right 😂
I discovered a oil leak on my 2600mc today :(
Oh no, sorry to hear that! ZWO have announced a lifetime warranty for the oil leak issue now, so you should be able to get it fixed or replaced even if it is out of warranty…I feel your pain though, it’s so frustrating and annoying that you’ll be without a working camera for a while now. I hope you can get it fixed soon 🤞 thanks very much for watching
@@RussellsAstrophotography Hey Russel, thank you very much, it's so painful to have clear nights ahead and being unable to capture data. Can't imagine how frustrating it must have been for you to encounter it 3 times in a row. I bought it from a reseller last year, I should be able to send it back and get it replaced with a new one. Love your videos, keep up the good work and most importantly good luck!
3 strikes and your OUT ZWO!
Thankfully they are replacing it, 6 months too late IMO though. Thanks for watching
@@RussellsAstrophotography I own the 2600 MM and MCP. Luckily here in Vegas I never use the dew heater,, but at this point I dont trust ZWO and since I switched to NINA Im not forced to use their stuff. I would buy the QHY version if need be. :)
@@tomdaigon8707 yes that’s my problem at the moment, I’m using the Asiair…currently looking into other methods such as Nina. In the future, I think I would buy a QHY camera
I saw you posted the video on the FB group, thank you. I was just about to comment...and it's gone. I really don't think ZWO like me very much
@@RussellsAstrophotography Screw them. Next camera I get will be QHY268m. ZWO will lose a lot of business for being such dicks about this problem.
It's a shame companies here in the west cant manufacture reasonable priced astro cameras. This dependence on China (and not just for astro gear) will come back and bite us one day.
ρгό𝔪σŞｍ 💘
Sorry to hear this Russell, i feel for you, when $hit like this is out of your control! Hopefully the replacement will be then end of it!
Thanks Dave, yes it is very frustrating. I really hope the replacement camera arrives quickly and doesn't suffer from the leak...If it does I think I would tear my hair out
@@RussellsAstrophotography Look on the brightside, at least you have hair to tear out! 😂
@@DavesAstrophotography 😂
Will you do a follow-up detailing how you can distinguish between and old leaky version and a new shiney not leakey version? Dunno about old inventory kicking around all the various retail outlets but who would want to take their chances with a camera costing an arm and a leg
Unfortunately, I don't think there is any official list of cameras (or serial numbers) that might be affected, or any visual way to tell if the camera is new or old. I really do think any which are purchased new from retailers now should be fine, as I would imagine that these would all be new stock. I guess you could always ask the retailers if/when the camera was manufactured. I would definitely avoid the second hand market for this camera though. Sorry I couldn't give you more of a definitive answer, I guess you will have to trust the retailer you buy from. I hope this helps, thanks for watching
I read somewhere this issue happens when either the 1600mm pro and 2600mm pro shouldnt be cooled below -10 C. Not sure why that should make a difference, but I have never cooled below -10 on both and have never had an issue...fingers crossed it stays that way. My 2600 is a year old and my 1600 is three years old