390. Decoding the Expert Mind with Gary A. Klein

How did a breakthrough in understanding how humans make split-second decisions and how did studying firefighters unlock the key piece of understanding expertise?
Gary Klein is the President of ShadowBox LLC who researches decision-making and is the author of several books. His latest book is Snapshots of the Mind, a compilation of essays that span his career. Also recently published was the 20th Anniversary edition of Sources of Power: How People Make Decisions which explores the ways in which expertise factors into decision-making in ways you may not have realized initially.
Gary and Greg discuss the complexities of decision-making, covering the importance of experience, expertise, and the role of mental models. They also explore concepts such as positive cognitive psychology and the idea of implementing positive aspects of decision-making as opposed to focusing on flaws.
Gary discusses his innovative ShadowBox method used for training decision-makers by providing simulations of expert decisions. He also talks about the role of insights in successful decision-making and the challenges organizations face in fostering a culture of insights.
unSILOed Podcast is produced by University FM.