From CRISIS Airline back to WORLD CLASS?
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- Опубліковано 26 кві 2024
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This is a comprehensive Flight Review of Malaysia Airlines.
Class: Business
Route: Kuala Lumpur (KUL) to Denpasar (DPS)
Plane: Boeing 737-800
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#malaysia #joshcahill #aviation
Malaysians are renowned for their hospitality and its heartening to see the resurgence of MH. Proud Malaysian here 🥹
Shill!
I had that lady at 6:36 as my cabin supervisor during my flight from LHR to KUL (MH1) back in January and she was lovely to both me and my girlfriend! We were also in business and she was very attentive to our meal requests and entertained a very chatty passenger so patiently. Later when I told her that I’ve been away from Malaysia for years, she warmly said to me, “Thank you for choosing to fly with us and welcome back home!” Because of her and her colleagues, I chose to write a positive review of their service to which she and her colleague gave me and my gf the entire galley’s worth of Malaysia Airlines salted peanuts and teh tarik sachets to bring home hahahahaha. She definitely made my homecoming memorable and I’m so glad to see she still does an equally amazing job!
Ah duh! Business class.
@@RO-pd2nn but credit where credit is due. If she underperforms in economy, obviously that is not acceptable. But nothing suggests that it will happen. At least not on her part.
Is it a coincidence that Nonstop Dan and Josh both posted their review on Malaysia Airlines in the space of less than 24 hours? 😂
Oh. A different person. I just watched Dan channel few hours ago reviewing MAS. I tought they are the same person until i saw your comment. 😂
LOL I noticed that too. And it's awesome how they both loved it so much :D
Actually prefer Josh's videos. The main problem with 'Nonstop Dan' , is the food-reviews! He eats Vegetarian; so he never really show-cases the airline's normal gastronomy offerings.
My first thought, too, if it was a coincidence. On the other hand, Dan flew into KL, but Josh flew out.
Naw fr
I flew Malaysia Airlines to Langkawi last year. The crew are second to none, so genuinely hospitable, warm and friendly. Love them!
Shill!
You know the secret? Majority of the crew are local hire. When they put on their uniform it is like representing your country for football. So their warmth can be felt.
@@vincentchin88 Sad to say I flew four sectors this month. Three out of four were late, up to nearly two hours, the male cabin crew had members who were arrogant and rude to passengers. The food was awful. Why do I use them? Only because their routes and timing are convenient, nothing else and this may have been my last.
@@Swaggerlot Sad to hear that. Mine so far was good from them. Had mediocre experiences myself from other airlines. Pretty unlucky 3/4 of your flights were bad.
@@vincentchin88 Flying can be a varied experience. The passenger seated next to me also uses MH a lot and has had few problems, but he was also very unhappy with the flight we had together. I think the problem is not with the Malaysian staff (except for some of the arrogant male cabin staff), but more with the MH management. Maybe a new COO is needed, as just boasting about cabin service in the inflight magazine does not address the other operational issues the airline suffers from.
Thats why I love to fly with MH. They might not have the best hardware but the crew is always - for me really always - perfect performing, lovely, funny chit chating. I love it - no matter if in Business or Eco.
Another shill, where do they dig them out?
Forty years ago MAS were one of the very best airlines in the world, alongside Cathay Pacific and Singapore. Their decline saddened me. Good to see them back in the game.
They are not. Only the very pleasant female cabin crew make it nice
@@Swaggerlot sad to hear that
I think customers play a part in the crew's mood as well. I just witnessed last week a middle-aged Malaysian Chinese businessman (Karen) guy in a suit grilling a cabin crew in Business Class (Malaysia Airlines domestic flight) just because he was doing his job collecting headphones back as we were about to land. Not only did he argue back (and didn't return the headphones), he even held back the line from disembarking the plane just to make a whole scene by verbally abusing him and mocking how he spoke (to my eyes, he was being racist as the cabin crew was of a different race) as he was the first person in line. The poor crew couldn't even smile after that.
Flown MH many times and, honestly, my experience of the cabin crew is exceptional too.
I can say the same for their budget airline subsidiaries too (Firefly Airlines and MasWings)
Their crew is awesome. But I was not impressed with the catering on a EZE-JNB route
Yeah they've been consistently very very good. I think this is a trait among many airlines in the region too.
We flew Malaysia Airlines 4 times last month from Kathmandu, Kuala Lumpur and Bali to and fro. I have nothing but praise for the whole flight experience for our travels. The crew served us well and were very attentive to the demands of the passengers as well as ensured everyone had a proper flight experience in terms of meals, drinks as well as entertainment. Would really recommend the airlines and also prefer it for the south asia travelling in the future.
That was very kind of you for pointing out to the cabin manager that you were very happy with there service, as you say they have to deal with alot of nonsense but to get great feedback in any job is wonderful. Good foryou Josh.
I was in that same seat in the golden lounge on 4/4. Malaysian Airlines is actually really good, good crew, nice plane, great food with chef meals
Living in Malaysia I can confirm you that in a couple of years Malaysia Airlines made a great great job! Well done!
Its always nice when you get praise at work. People are quick to criticise but not so quick to give deserved praised
Good to see Malaysian getting better. Second review of them this week and both are pretty good. It is always great to see improvement
Flew MH from Penang to KL recently. Its barely a 40 minute flight, and yet, they served Drinks & Snacks, everything was efficient, on time, the crew were fantastic & kind. So much so, i'm booking my next Long Haul on MH.
I was very pleased in all my recent flights with Malaysia Airlines. Their crews are one of the best in the world.
Funny how you, Sir Josh, along with Nonstop Dan featured Malaysia Airlines in so short a time span! Yet here is MH trying to pick up the pieces after experiencing such rough skies--and nice to know that Malaysia's flag carrier has worked so hard to rebuild its trust and is now flying smoothly and steadily into a brighter future. Plus, the renowned Malaysian hospitality and caring service will make MH be highly esteemed. Brings me flashback when I flew Malaysia Airlines in the '90s when it was among the benchmark carriers for quality service, prestige and a commitment to deliver the best--of which it is doing now. Many, many thanks, Sir Josh, for your thorough and very pleasant, balanced review :-)
I am a cabin crew and I appreciate when a passenger acknowledges my hard work and not just take whatever I do for granted. Imagine having to deal with demanding passengers who basically ring for you and just say “Coke”, imagine when it’s not just 1 you have to deal with. We are only human and we can get exhausted. I try my best all the time and sadly sometimes i have to deal with unpleasant, entitled people who treat us as mere waiters. Please treat us and your fellow passengers with respect; we try to clean the toilets as often as possible but don’t be that guy who pees on the floor, not flush, stuff your trash in any hole you can find except the trash can. Sometimes you wonder why we treat “certain passengers” of “certain ethnicities” “better”, but if you take a look in the mirror, you will realise why we do; they treat us with respect and thank us for our service. A little thank you and please goes a long way.
Wow that's horrible. What countrys you fly or which airline? I fly a lot between Europe and Asia also with cheap airlines and I never saw a bad behaviour from passengers or crew. Even wizzair or Ryanair 😂
@@patrick1992
We work very hard, some things you can do as passengers to make the word a better place:
1. Asking for everything you want/need all at once
2. Coming to the galley for whatever you need especially when you’re sitting on the aisle and have easy access to the walkway.
3. Keeping the toilets clean and tidy for other passengers and yourself. And that includes puking into the TOILETS NOT THE SINK 🤦🏻♀️
4. Controlling your children
5. Listening to instructions and keeping to it especially when regarding your safety. I’ve had passengers challenging me over stuff like not having their bags under the seat because it’s “expensive” or they have “valuables” or “it’s small it won’t hinder anything”. These things that we place emphasis on are because of the law. When we do our safety checks and you comply then go back to doing the same thing and our purser comes down and sees you doing it, he’s gonna tell you the same thing and think that we didn’t do our job. Please don’t be an ass and sabotage us like that when we work so hard.
6. Not throwing crumbs all over the floor because we HAVE TO PICK UP AFTER YOU; Idgi why do you wanna make your seat area dirty when you’ll be sitting in it for the next few hours?
7. Not holding up the line by blocking the aisle when boarding
8. Telling us that you’ve moved seats when you have a special meal booked
9. Pre-ordering a special meal when you have dietary restrictions
10. Not throwing a fit because we don’t have something that caters to your dietary restrictions when IT IS YOUR RESPONSIBILITY, we are not on ground and have a limited supply of stuff on board
11. Listening and paying attention to the safety demonstration and video
12. Not going to the bathroom WHEN WE ARE DOING MEAL SERVICE
13. Having us take your dirty tray when we are serving food and not completed yet
14. Walking around when we are boarding
So many more but please have situational awareness and make flying pleasant for everyone thank you. If it makes us upset then you won’t have that much of a pleasurable flight either.
The MH crew has always been a pleasant bunch, and their sincerity really shows.
I grew up in Malaysia in the 90’s and used to love flying with them, then we flew with them a few months after the missing plane 10 years ago and the plane was empty and we felt so sad for the crew. Haven’t flown recently with them, but I’m glad to see they’re still going strong.
This vid was filmed when they still had catering crisis 😢
I was about to say that the catering seemed quite poor to me for business class...
They (MAS) used Paper Cups and Plastic Utensil for Business Class. Saw that. 😅
As a flight attendant in the US, thanks so much for your words of advice to your viewers. Our job isn’t always pleasant, but a simple smile and a thank you make all the difference to us. Sincerely. Even a simple reply when we say hello during boarding is most welcome. You can’t imagine how many people simply ignore us, when it’s our job to get you to your destination safely.
Thanks again.
Good to see MH is back with positive vibes.
I'd love an airline sucha as Malaysia competing in EU with LH and others....
Maybe they don't want another plane taken down in Ukraine ?
Hello
not really competing...
They did decades ago, until they were hit financially prior to both crashes
LH 😂😂😂
one thing i have learned from this guys video is how much he loves winking.
AND I AM NOT COMPLAINING. I BLUSH ACTUALLY.
Malaysia airlines cabin crew are the back bone of the company. They shud be rewarded always.
I flew once the same FLIGHT, and the crew was amazing, great job MALAYSIA AIRLINES and greetings from MEXICO.
best to send in a complimentary letter the company praising the crew. it'll make the crew feel even more happier.
💯
Some of the friendliest and most helpful people I've ever met and worked with have been from Malaysia.
Welcome to Malaysia, Josh! ❤
This only shows how much important is the crew serviceability on the whole experience!!!
Malaysian hospitality ❤….selamat datang ( welcome 🇲🇾)
Josh you are so correct how a crew member can make or break your flying experience, especially in first class! My last flight from Mexico to JFK was with Delta in first class, a seat I paid full price for. The head stew for the front cabin was the nastiest, unprofessional, short tempered representative for this airline I have ever encountered. The rude scale was off the charts, but the last straw to ruin a usual lovely flight was having a snack basket shoved under my nose without a word or smile before our descent into the airport. My chin literally slid off a bag of chips as the basket was abruptly pulled away. Omg, there were no words! I usually give the front cabin crew starbucks gift cards, but after this flight, they went home with me.
Hey Josh I'm happy to see that Malaysian airlines has improved over time. Plus Malaysia is now for having great hospitality and it's nice to see the crew showed that.
Great Video,Josh! Sadly, I never flew Malaysia Airlines, but the make a pretty good impression.
I’m on this flight next week. Flying Malaysia Airlines LHR -KUL - Denpasar my first flight with this airline and very much looking forward to it
Flew MH recently from KL to Kuala Terengganu and return on the 737. Paid for the XL seats in economy right behind business class. Well worth it, super comfy short flight 😊
Recently flown MH's A330 from DEL-KUL and the crew was amazing
First Dan now Josh. Double MH reviews.
However, I prefer Josh's reviews. He eats regular food. Most people don't eat vegetarian or vegan food
It's great if someone actually wants to do their job well. Makes an enormous difference to the passengers.
I flew the MH 737 in a 2 hour flight just last week and I was actually BLOWN AWAY. Good things are happening. Took the Book the Chef option (beef). Crew was so attentive. I did not expect it. Very happy.
Its called Malaysian Hospitality (MH) for a reason
I just had their 737 flight between Singapore-Kuching which is 1.5 hours flight, they served just a ridiculous meal, one curry puff and one red bean bun. I feel ripped off, even Bangkok Airways business class between Bangkok-Samui 1.20 hours can managed to serve decent hot food 🫠
But I agree on one thing, their cabin crews are super nice. I recalled my flight attendants were so friendly and ask to offer many special assistances.
Bro, below 1 hour flight, you will get a biscuits, peanuts or an Orange Juice.. if you fly for 2 Hour flight, you will get a descent food..
@@kirk3056 it was 1hr25mn flight.. we serve more decent meals on Thai carriers 🥲
@@kirk3056 it was 1 hr 25 mn scheduled flight. I would expect some decent refresher or more meals that I can finish longer than within 5 mins
@@aikapats bro,1 hour still a short flight, what do you expect for a short flight?
I've flown Malaysian dozens of times and graded them a straight C, nothing noteworthy or bad. But this looks like they are moving up, which I love. Good for them !!.
Hi Josh I have got to say you are one of the most honest flight reviews! Keep up the good work!
Every aircraft seat should come with a random alcohol button.
Thanks for the positive review on my country's flag carrier, Josh. It has just posted a profit for the first time in a very long time. Alhamdulillah. May it keep on getting better from now onwards.
Been flying with MH a lot last one being last year for a 45 minutes flight and it remained the same, they were exceptional, snacks and beverages were given with an amazing crew service every time I flew with them
Glad to hear of the return of MH! I have only had very positive experiences whenever I've flown MH...✈️✈️✈️
I know it was a regional flight, but I wouldn't have been impressed with plastic cutlery & an aluminium food tray.
it was international.
@@ChineseKiwi It´s regional.
I am a Malaysian & watching this to find out. Too expensive for local 😢
Much preferred the old Malaysian Airlines livery that I used to fly on as a kid.
flew with them in 2018 on their 737 and in 2019 on their a330 both times on DPS to KUL in eco, both times in exit row. the 737 was ok ish, but that was more due to many passengers incapable of following simple safety instructions. and on the a330 flight it was lovely as i got to sit in the 1st row in eco and the plane wasn't too ful so i got to chat quite a bit with the purser during extended turbulences who was super friendly. i work myself in aviation and as a teenager i lived 6 years in malaysia so MH and malaysia as a whole are always special to me. i would choose malaysian again without hesitation. would love to see them fly more to europe again in the future. but nice to see things are looking up for MH.
Do you fly economy at all as this surely would provide a better insight into an airlines overall quality of service and comfort?
haven't you seen his other videos? most of his videos are in economy.
WOW. THEY ARE BACK
MALAYSIA AIRLINES WAS RETIRED IN 2016
Color me surprised that not even once, he mentioned/referenced his past history with MAS (think "who did you message⁉") in this video.
Hi Josh! after few years, today i flown MA domestic on their latest 737 Max. A super great aircraft with quite engine. The crew is wonderful as always since the last time i fly with them. I always believe when the crew performing well, your flight will be enjoyable regardless the class you in.
Uhh guys did he just updated the title just 4 hours after realeasing
Malaysia is a very nice airlines. I've never got any problem during flights. Josh... If you wanna do Rome-Kuwait with kuwait airways let me know 😊❤
Love the refurbished 737s.. looks clean and neat. Also crew has always been great
I like to think there is a course at the Malaysia Airlines Academy where they train their FA to recognize avgeeks 😂😂😂
😂😅
If i compliment any crew member in India, they will think line maar raha hai (i am flirting with them) 😅😂
lol esp indigo crew.
great airline and kudos to a carrier that invests in refurbishing its older 737-800 for a seamless pax experience (flew Max and -800 in Feb. 2024, Langkawi-KLIA-Colombo)
Great service in Malaysia
On any airline I always like to praise great cabin crew 🎉
Customer service I believe makes or breaks a company. I am sure that Malaysia Airlines appreciate the comments. Safe travels.
thaks josh
Thanks Josh. Love your work.
Malaysia Airlines was my go-to and favorite airline out of Frankfurt for almost a decade. Hope they come back to mainland Europe someday 🥹
im a Malaysian and it’s good to watch your positive reviews. i believe Malaysia Airline is climbing back to its golden era and can’t wait for the new A330neo on september (as mentioned by trusted sources) and the retrofitted cabin for the A350s 😊
You didn’t show us your meal tray after your meal was finished.
I’m guessing, you didn’t finish your vegetables, AGAIN! 😫😫😫🤣🤣
Have not flown them recently but always routing for them. Hope to try them soon.
$265 for business? Was that in US dollars? Is it just not a popular route?
More: 1) One way, shorter flight and many airlines will offer cheap upgrades near the departure time to fill in seats and to upsell, getting the most revenue out of the customer 2) Welcome to the world of the pure value for money (from a privileged Western money perspective) Southeast Asian airlines are.
Fly Emirates Boeing 777-300er Economy class and Business Class and First Class
Josh is a good boy , Malaysia Airlines is a good airline
I’ve always loved MH both long-haul and SEA regional…I wouldn’t hesitate to fly them again…and I like the KUL lounges in both the regional and long-haul terminal…actually also a cool terminal hotel in the international facility (though not affiliated with MH, it’s nothing flashy but does the job and I could be the ultimate AvGeek and stare directly into the cockpits and watch them prepare for the flight (yes, a bit creepy, but that’s the view from the window!)
The cutlery and tableware did not seem business class, though I am sure the food was good.
My cousin is a steward there. He said the new catering is way better than before. But im not sure this vid is when the new catering or not.
The seat comes with usb and usb c which is always great to c (see) 😂 2:51
Hey Josh, thanks for sharing, have a great day!
Great video Josh!
Great review, Josh... it's nice that you had a good experience with my national airline this time! Reminds me of the time I travelled on this exact same flight in late June last year although they hadn't had the refurbished cabins back then. Also, you probably know this, but I wanted to mention that the morning flight (1st out of the 3 that ply on KUL-DPS daily) is in an A330 that has fully lie flat business class seats in a wide body configuration 😉
Interesting video.
I trust getting through DPS was unproblematic.
Josh a really worthwhile review of how an airline can make a real comeback from just an average airline. Having done the same flight as you did a few years back and it was average compared to Air Asia who excelled. Keep them coming Josh. Still a bit concerned about your career change in the near future.!
Is this an older video? 7:13 “I feel like Malaysia Airlines in 2023 is doing an exceptional job”. The video was just uploaded and it is almost the end of April 2024.
On a side note I at first thought he said “in 2003” and had to rewatch that section.
He often films months in advance
Josh Malaysia Airlines looked like a great travel experience definitely one to travel with .😃👍
Good!fire
What websites are these cheap flights on ? Can never find them
Good to see that Malaysia Airlines is doing well again - and you fooled me with the mystery cocktail button. That would be something. I haven't flown them recently, but would definitely consider doing so again.
MAS has improved a lot in the past 20 years.. nowadays i only fly with MAS (wanna support the airlines)
heyy josh. Just wonder if u can add more info such as flight date, price or how did u book it. Thank youu
Why is it that today staff expect less to do outside of meal hours no matter what the cabin class?
I mostly travel extreme long haul and the rush to "settle down" a cabin (whatever class) seems paramount.
If they are lacking energy, time to do something else.
They gave you an economy class standard meal though…kind of a low-ball in business class
Great content as always.
Love you Josh amazing person
Thanks Josh for this report. I always was hesitant to fly with them. So next time I am in the area I will go for their c-class.
I would love to see these type of seats in business class inside Europe
How come you didn’t mention anything about your past experiences with Malaysia Airlines? It was a big thing back in the day…
Thank you for this review. Airlines between the islands of Aruba (where I live) & Curacao charge that or more for a 20-30 minute inter island flight 😵💫 You got an incredible deal!
It´s good to see MH focuses on what they do best: "soft product".
I´ve had similar experiences with them albeit in Economy Class.
Unfortunately they were forced to withdraw from Europe (except for London, UK) due to severe financial troubles a couple of years ago ...
So, I have to choose other carriers between Europe and Asia for the time being as MH does not really market their London flights beyond the British market and having two stops towards destinations beyond KUL makes little sense.
I do hope they´ll return to FRA or AMS eventually and they would get my business again.