How To Improve Patient Experience | 9 Tips To Maximize Patient Experience and Satisfaction

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  • Опубліковано 11 гру 2024

КОМЕНТАРІ • 18

  • @RyanReflects
    @RyanReflects  3 роки тому

    What do you do to WOW your patients? Let me know in the comments below?

    • @Nabey_Nana
      @Nabey_Nana 2 роки тому

      Not to wow exactly, but I always acknowledge my patients that i was there for them

  • @famouzsnorlax1283
    @famouzsnorlax1283 3 роки тому +4

    I have my interview next week at ICO! So excited to start!

    • @RyanReflects
      @RyanReflects  3 роки тому +1

      Congratulations and good luck! ICO is a fantastic institution that I'm sure you'll love!

  • @jwil1227
    @jwil1227 3 роки тому +1

    I do most of these thing as the tech. Gotta try to warm them up for the doctor. That name pronunciation goes a long way. When the doctor comes out and says it correctly they love it.

    • @RyanReflects
      @RyanReflects  3 роки тому +2

      Pronouncing someone’s name correctly is often overlooked and such an important way to build a connection. We even use the “nickname” space in our EHR to note the patients preferred name or phonics so we know how to address them visit after visit.

  • @joshreese_optometry
    @joshreese_optometry 3 роки тому +3

    Love your videos! Super helpful!

    • @RyanReflects
      @RyanReflects  3 роки тому

      Thank you for the kind words and support, Josh! I appreciate it.

  • @benwerner3151
    @benwerner3151 3 роки тому +1

    Have a interview for this exact position tmrw morning! Your video is great and super helpful :) Thank you!

  • @Zephyrus2OP
    @Zephyrus2OP 3 роки тому +1

    Hey Dr Ryan I have an interview this morning for a Patient experience specialist and this has been really helpful, any other tips you could give me on ways to improve my care capabilities? You earned a follow by the way

    • @RyanReflects
      @RyanReflects  2 роки тому

      Thank you! Honestly, if you follow what I outlined here, you’ll be well on your way to being a customer experience expert! Keep me posted on what you learn on the job - I’d love to hear it!

    • @Zephyrus2OP
      @Zephyrus2OP 2 роки тому +1

      @@RyanReflects I wanted to update you actually since you commented that I got the job and my first day is the 25th of this January, well technically it's orientation but still! I'll be sure to keep you posted thank you again 😁

    • @RyanReflects
      @RyanReflects  2 роки тому

      Congratulations - that’s fantastic news!

  • @SantoshPantCPC
    @SantoshPantCPC 2 роки тому +1

    You are awesome

  • @allkindsamusicchick
    @allkindsamusicchick 8 місяців тому +1

    Soft skills. Not everyone comes by them naturally. I pity those. lol

    • @RyanReflects
      @RyanReflects  8 місяців тому +1

      They can be make or break tho!