Bag which easy jet declined as carry on baggage and fined us
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- Опубліковано 21 лис 2012
- Easy Jet on the 17th of November declined this bag stating that it easily didn't fit into their guide. The bag as you can tell is a fabric bag and they stated that once placed on the guide could not be touched even though it needed a slight adjustment.
EDIT:2016
Well this got quiet popular. I initially only uploaded this as a minor threat to try and get a refund from easy jet and had the video on url only. But they refused to give a refund so I put it on public and forgot about it.
We were fined in Prague and the man was extremely unfriendly. I went in through first towards the boarding of the plane and was not allowed to head back and help my wife as I saw her in trouble. Basically the man was saying that she was only allowed to place the bag on the guide and not allowed to touch it. It was only filled with clothes and the only reason mine went into the guide is because it was filled with the heavy things and gravity forced it down.
When we arrived at Gatwick we headed back to departures and to test her bag again. Funny enough an easy jet representative said "Yep that fits, you're good to go." of course un-aware of what we went through. I stated "Then we had a problem" and showered her our receipt for the fine. She just became very quiet and uncooperative stating she couldn't do anything and we needed to contact management. We are talking to her throughout the video and you can hear she is very quiet.
Long story short.
Don't bring fabric bags unless they will always drop right in no problem. Best option is the hard bags which don't bulge when filled.
Also Easy jet will target you on your return flights to the UK as they know you have probably brought more back than when you left.
Easy Jets customer service response
Dear Marco,
Thank you for contacting us.
I am sorry to hear that you are unhappy your bag was refused as hand baggage.
However, I must advise that easyJet staff at the airport reserve the right to ask passengers to check that their bag fits 'easily' into the gauge. If a hand bag needs to be adjusted, even slightly, then it does not meet our dimensions of 56cm x 45cm x 25cm as our gauge is accurate.
Although, you claim your bag fitted the gauge at London Gatwick this may be a a result of not containing the same contents.
When hand bags are oversized passengers are charged to add these bags to the hold. Therefore in this instance you have been correctly charged and will not be receiving a refund.
Although the outcome of your request has not been in your favour on this occasion I hope that this will not prevent you from travelling with us in the future.
Yours sincerely
- Pierce Caherty -
easyJet Customer Services
My response
Good morning Pierce
That however is sadly not the response I would have liked to hear, as now it's become very apparent that these are desperate measures to acquire additional profit from luggage that clearly meets your guidelines.
I will be doing my best to let review sites know the hidden costs of taking any baggage on easy jet. I will not be flying with easyjet again. Please delete my account and all relevant customer information.
Marco
Never flew with easy jet again
Your artwork is amazing, great 3d models, keep it up!
Disgusting, as well as fitting in the guide overall it was way smaller than it needed to be. Unless people start taking them to court for breach of contract this will continue.
Thanks for the comment. Totally agree. Its just providing evidence and since they wont let you film them at the airport and easyjet can refuse any one entry onto a flight for any reason people don't usually kick up a fuss.
This is better and more effective than taking them to court
Issue small claims proceedings, £30 quid it will cost you. Worth it though as they are greedy scum bags.
Ugh my comments are saying this was posted 7 yr ago. I swear that we didn’t even have shorts then? WTH is happening?
Nope that’s not a carry on and if people think so they are stupid get a rucksack fool
I had a similar issue with a similar style bag.
The lady there said that my hand luggage bag was too big as it didn't go into the 'size check thing' without being pushed in. I said that I'd need to push it into the overhead compartment on the plane, so couldn't understand what the problem was. Although embarrassed, she wasn't having any of it and maintained that it had to just "drop in" for it to be ok.
As we hadn't checked in our main luggage yet, I removed the coloured strap (used to quickly identity my suitcase on the carousel) and put it horizontally around my hand luggage, then pulled it tight to squeeze it together.
It just dropped into their contraption with no effort.
Bizarrely, the lady insisted that I "couldn't do that" stating that "it's still the same bag". I explained why this didnt make any sense (one would assume that she'd embarrassed herself enough already), but she said that she'd get a supervisor.
She went away, spoke with someone while pointing in our direction, then; nothing.
Nobody else came over and she didn't come back.
I hung around for a few minutes, then carried on with checking in.
Nothing ever came of it.
Bunch of oddballs if you ask me - we've never flown with them since.
Send the video to your bank/credit card provider, and make a chargeback request on the basis you had no option other than to pay or be offloaded (at which point EasyJet were refusing to complete their end of the contract), you had no option other than to pay under duress.
Can the bank do anything about this? I didn't think to contact my bank, I was flying home in November and had already changed my flight due to a bereavement whilst I was away ( They still charged me as they were demanding the death certificate of somebody who had died that morning) so I get to the airport with the exact bag I flew to my destination with ( which if anything was lighter and smaller as I gave Christmas gifts to family whilst away) I waited until last to board as I was upset and anxious following the bereavement they say my bag is too big ( I took photos and video) I pleaded with the lady and asked my options and she said ' pay £49 or don't board' I had to pay it and I was crying so badly on the flight home ( cabin crew were so kind and moved my seat so that I had a row to myself and checked on my multiple times during the flight) I wasn't crying due to the bag, that was just the straw that broke the camels back! I think it's disgusting the way they do this to people. Call themselves a budget airline but pull stunts like this. I really hope the chargeback option works for me, I haven't got anywhere with easyjet so far. Thank you for commenting this!
@@sallyconnolly7874shameful that is. I’m sorry for the loss (I know it doesn’t do much) and also sorry for the shameful humanity that we sadly live in today.
Karma is a b!tch and good things will come to you and works both ways. Whoever made you feel like that is due some bad karma to come their way.
Positivity breeds positive thoughts, one act of kindness no matter how big or small will make a massive impact down the line for someone else.
I tell pretty much every single person in my life close or not close “love you” when we end conversations. Some people look at me funny but to me that person might go on their day with a funny thought in their head that a random person told them they love them. Small things in life ❤❤
Love you sally and wish all the best for you and your loved ones ❤❤❤
@@sallyconnolly7874
Yes, a chargeback is possible if you paid under duress and can prove it.
My friend was successful after having his car clamped on the private carpark of the business he owns.
It's been a while since you made this comment, so I'm wondering; did you go ahead and try, and were you successful?
@@sallyconnolly7874 So sorry for what you were put through, and above all, the loss of your loved one.
These entities are a, Godless -CheKa Police- thug cult with, no soul- no empathy.
I've received similar treatment, around the time of my mothers 'murdeath' though with other authoritarian sectors, it's unethical and immoral abuse, and what's happening is very sinister.
Learning how The Laws work is helpful, if we're informed thenjudiciary
Good idea
I had this with easy jet at Lisbon airport. They go along the queue with a card reader in hand.
I had brought a case that specifically fit the requirements. However, they insisted on checking it. I didn't have to pay because it fit.
This didn't stop me from losing it at the easy jet staff member. After the horrendously bad treatment at Lisbon airport, i had reached the end of my tether.
I will never fly with easy jet again.
This why I'm paying the xtra just incase
That’s disgusting! That bag clearly fits and has room to spare. That buy is a jerk. I’m staying away from Easy Jet. Frontier tried to do that to me, but after seeing the guy behind me stuff his bag into the sizer and not get charged, I said, “I can do that,” so I stuffed it in and it fit. There was nothing that he could do, because he let the guy behind me force his bag into the sizer. He wanted to charge me $60! I’ve never booked another flight with Frontier since. Trash airlines.
Southwest, 2 free checked bags plus 1 free carry on plus a personal item
horrible, it clearly fit
I had the same problem with Ryanair. My elderly Mother’s hard-shell cabin bag fitted in the cage on the way over to Gran Canaria but not on the way back at Palma airport. Ground crew told her to pay £50 or don’t get on the plane. As tempting as it was to leave her behind, we paid up!
We were a family group of 13 and another family member had a similar problem that flight too. Not a happy bunny.
Since then I won’t book Ryanair unless I have no alternative - and I never buy so much as a bottle of water in-flight on the odd occasion I do use Ryanair. It’s cost Ryanair a lot more than a hundred quid to p*ss me off. I hold grudges, that was back in 2010. 😤
As if Ryanair care it has not cost them and there is one less entitled person on the flight...People like you dont bother to read the luggage restriction its simple...They fill their flights and are the best budget airline
It's great to read this, Ryanair are an absolute shower of an airline and need to be got rid of. The more people that vote with their feet, the better. I've flown with them twice and that was enough to convince me that it's better to either drive into Europe or use a proper airline if I'm going further afield. Also, wait for this 737 Max problem to hit them because they're knee deep in this and passengers are st risk, but the Dark Lord O'Leary is far more interested in making profits than passenger safety (allegedly)
Great news that another moaner is not getting on our flights .. You go and pay hundreds more with another airline or drive (thats cheap lol) .. the fact that your hard shell case with wheels was not checked one way but you were caught on the return is your fault, if it was the right size you would not have had an issue. After 10 years and you are still crying says it all about you ... pathetic
@@restojon1 good, its gobby people like you that make flights unbearable .. Good luck driving your lada across Europe
They (easyJet) are clearly changing the rules to suit themselves.
That's the benefit of running your own business. You choose what happens. Duh.
It's not so much easyjet it's the jobsworth being awkward.
@@SB-dg8hq are you against company's being able to make their rules?
This kind of behaviour to extort more money out of customers is not just EasyJet.
have declined flying Ryanair for over 10 years after watching a nun being humiliated over her carrryon baggage.
😂😂. I see what you did there .
I have taken North Face Duffel bag - size large - 95 litres. A huge bag. Always loads of sceptical looks. Asked on at least 4 separate occasions to put it in the size checker metal frame. This was with easyJet too. I’ve always packed it light so can mould it to shape. Last time took at least a minute to squeeze it in. Unhappy staff, amused fellow passengers. I am always ready for the problem you faced and to respond with show me the terminology in the terms and conditions which clearly state it needs to fit in the frame in its resting non squashed state. Video yourself challenging the staff on your phone, watch the staff squirm.
I also prefer duffel bags too but hearing you constantly getting hastle kind of cements my point right? I havnt had any issues with just using a hard bag (though I never flew easy jet again).
They also hustled my soft-spoken wife after they separated us. The inspection happened to be done by a large, scary looking Czetch easyjet worker and not one of the many numerous females.
They know what they were doing, it was a method to shake out some extra cash from their customers, and that's why I uploaded the video to publicly point it out.
Also, airports are private property. If you pulled out your phone to film and they asked you to stop, you have to comply. They have all the power there dude.
Sporit of the law perhaps? You clearly understand you are being a bit of an ass stuffing a 90 liter bag into a 20 liter box. Jeesh.
If it is not listed in the terms of carriage, it is not an official regulation. Somebody made it up on the fly to show superiority. THEY are the one who violated the terms of carriage. I would re-post this and the original video to gain even more views and publish on Twitter/X as well.
Yes I totally agree
Ugh, thieves! They won't change until enough people stop riding with them or take them to court.
They won’t charge you extra if you’re 170 kilo with 10 kilo bagage.
But if you are 70 kilo with 20 kilo luggage .. they will.
I find that strange.
Not allowed to discriminate against a persons size..But it does numb the brain regards individual weights of people and their luggage.
@@Bodneyblue they could say.
You’re aloud total of 100 kilogram on 1 ticket.
Everything above. Gets a extra charge.
@@Patrick-bw7kr Yeah..but as I said, you'll get those who will say they are being discriminated because of their size.....Even though it is logical in that it does cost more to transport more weight in fuel than less...Like it costs more to transport a 96Kg guy than a 65kg guy in fuel...Also the bigger guys clothes will also weight more item for item as they are also bigger than the smaller guy....The small guy might be able to get in below 100Kg so not have to pay excess..But the big guy won't..He'd have to pay more..Which he ain't gonna want to pay by saying he is being discriminated against because of his size..Even if it does cost more to transport him than the small guy...It's just how the world is.
Yes! Crazy isn’t it?!
@@Bodneyblue So a 6 foot male should spend his life paying more for a seat than a 5 foot male because nature made him heavier ? Or are you simply referring to obese people ?
If this happened in Germany all you need to do is contact what is called the "Verbraucherzentrale" and they will sue them for you. It's basically a consumer protection agency.
We need this in the UK
@@YeahNoTellTheTruth100% along with mass deports and new government
In German we call this gooden tight 😂
@@YeahNoTellTheTruth we do its all under consumers rights, ombudsman all that malarkey.
In Germany in the early 90s a German site manager refused to pay us what he owed, we were gutted but went to the bar for a conflab, the waitress heard us n said she would call the police as the boss could not do that! To my shock a couple of police turned up, went with us to the site and spoke to the boss, we were paid in full within 10 mins! Thank you Lotte you doll!😎🤣🤣
Ditto myself with Ryanair leaving Lanzarote years ago even down to the bag being the same colour!
There was hardly anything in it but the rigid bottom had shifted and the contents settled at the bottom but the bag fit with ease on it's side but they weren't having it.
My ex who put the bag in the rack complained and started getting irritable and while he was waiting for the manager I was told to board the plane alone getting really upset and anxious.
In the end the captain was called and couldn't understand what the fuss was all about so we went on our way.
We found out later when we complained that the woman causing the issue had a reputation for singling men out for doing nothing wrong and she lost her job soon afterwards.
They don’t call them sleazy jet for nothing
It depends what mood they're in. They let many oversize bags through without measuring them. On one flight a lady was determined to fine a passenger for a bag that was borderline overweight.
borderline overweight? So it was overweight and needed to be charged then?
@@tgm9991 do you have shares in easyjet?
I was told to put my case in one of those by an Easyjet worker at Budapest airport. It was standard size and the correct cabin bag measurements for both Easyjet AND Ryanair. That was one of the reasons I bought it. The young man, who looked like he'd just left school, said it was too big. When I turned it on it's side however, it fitted in perfectly. The rest of the passengers in the queue looked confused and wondered why he'd picked on me! He did tell another passenger to go through the checks and his bag WAS over the size limit, so he had to pay £30.
That airline will never see me buying a ticket to fly with them! Thank you for publishing this. I hope you send this to the FAA, as well. This is consumer fraud.
The FAA does not deal with internal flights in the EU made by European airlines.
Typical yank thinking the whole world is the USA.
Easyjet wanted to charge me £65 each way for my bag. The package holiday cost £110. I went to the coffee shop got a black plastic bin bag, left my case in the car and flew to Spain where I paid 10 euros for a case to return with.
You need too explain this ,are you saying you were about too board the flight and they were going to charge you?
I reckon the attendant who makes the decision is on a bonus/commission, as the bag clearly fit the dimensions.
Booking with EasyJet, and especially Ryanair is like walking through a minefield where any slight error is going to explode in your face.
What? It fits in the receptacle designed by easy jet
Absolutely disgusting. The person enforcing that should be sacked
Sorry to see you were victimised as well - I was done on 24 June 2013 at Vienna. My bag held to ransom for 50euro after it fitted perfectly into the gauge. I fly a lot with easyjet and they have done massive damage to their reputation by allowing over zealous agents to cream off money from their passengers. Warning to all potential easyjet passengers - You can still be caught even if you follow the rules!!!
Sorry for the late reply. Yeah terrible. Its hard to argue terms and services with some ones second language and hurrying you onto a flight. They also only seem to check on the return flight.
How come you didn’t dispute it and fit it in the sizer?
@@Gaz_minis you replyed after 4 years hahaha
@@sidbrun_ This is recorded in Gatwick so we could properly test it. The incident happened in Prague,
Its explained somewhat in the description., my wife and I were separated as I went through the check first and I wasn't allowed to go back and help her.
Big scary man panicked my wife. She tried to argue, but it wasn't going to happen.
This is how easy jet make their money. I recorded this video for proof, put it on link only when I complained to easy jet.
They didnt care so I published the video.
check if there is a "Verbraucherzentrale" in Austria that can help you. This is a crime and unless it was 10 years ago then you can still make a lawsuit. The V.Z. will pay for all costs of the lawsuit if they think you have a chance of winning. I wish you a Happy Lawsuit!
Doesn’t surprise me easyJet left me stranded in the basement of an airport in a wheelchair for 14 hours only got out when the cleaners came in & found me, compensation? NO said it was my fault 🤦🏼♂️ 🤷♂️ never again!
You need to sue them. They are committing a crime
No crime here. There is no offence.
There may be a breach of contract which is a civil matter for which you might sue.
Understand the difference between a criminal offence which is processed through the criminal courts by way of a prosecution and civil disputes which are not criminal offences which are processed through the civil courts by suing.
I think it's more a money scam than a crime
@@deang5622If it was within 6 years the claimant would have grounds for legal recourse through the small claims track. Seems it happened in 2015 however and the statute for limitation is now over.
They have become greedy, and are actually robbing people, like a bunch of thugs.
@@deang5622fraud is still a crime in England. Refusing to carry the bags is breach of contract, misrepresenting the size of the bag to gain a monetary advantage would be fraud.
I can see the financial temptations of flying with certain budget airlines. In my own experience, savings can be illusory. One way or another they'll extract their profits from you.
These days, airlines are legally allowed to treat human passengers worse than they're allowed to treat farm livestock. Travel can be uncomfortable enough without going for the very cheapest prices.
This is why you fly with a real airline. By the time you’ve been hit with the extra fee’s and having to get a taxi to the furthest airport because the trains don’t run that early you may as well have paid just a bit more for a nicer experience on a better carrier…
It depends on the airport/region. Some regions have no options but a budget airline, and some budget airlines do in fact fly into centrally located airports at a far superior price that than a non budget airline and offer good times. Another possibility is my airport of a small city which is basically the budget airline hub of a major city 1.5 hours away, but it flies directly to major city airports which is GREAT for me compared to going to the bigger airport haha. But sometimes I need to fly back using the major airport and commute back home as my airport may only have 1-2 flights a week instead of daily flights like the other one. Luckily my monthly unlimited train rides removes to added costs. This point really doesn't hold water for many locations these days.
It fit with room to spare
UA-cam has turned this into a 'short' and now its hard to see my actual description of the video.
This is filmed in Gatwick, but the incident happened in Prague.
There was a surprise check of everyone's luggage before boarding. I went in through first towards the boarding of the plane and was not allowed to head back and help my wife as I saw her in trouble. Basically, the man was saying that she was only allowed to place the bag on the guide and not allowed to touch it. It was only filled with clothes and the only reason mine went into the guide is that it was filled with the heavy things and gravity forced it down.
When we arrived at Gatwick we headed back to departures to test her bag again. Funny enough, an easy jet representative said "Yep that fits, you're good to go." Of course un-aware of what we went through. I stated "Then we had a problem" and showed her our receipt for the fine. You can see the bag is still sealed, unopened since it was forcibly checked in.
She became very quiet and uncooperative, stating she couldn't do anything, and we needed to contact management. I am actually talking to her throughout the video, and you can hear she is very quiet.
I sent a complaint to easy jet with this video, which was unlisted at the time to try and get a refund on the fine. They said they could do nothing, so I published the video.
EDIT
Weird UA-cam algorithm has made this short explode. Context guys. This video happened in 2012. A lot has past and it's hilarious, this video is so popular.
Since this incident we got the carry on style hard bags and not had any issues as they are one size fits all. Still not flown with easy jet.
I kind of hope easy jet just wants to pay me off £10k and I can just delete this video. You guys can afford it, Email me!
Common criticisms
1 - That bag looks heavier than 15kg.
It really isn't and my wife is handling it with ease. I also have an email from easy jet stating incorrectly that it failed because (which isn't according to the rules) that the bag needed and adjustment and not because of weight.
2 - You just removed things from the bag for the video
The bag is clearly sealed. Sure, it could be opened to about 10 cm and clothes fed out awkwardly and things left in the middle of a busy Gatwick check in out of frame while we filmed this. Not sure what the goal of that would be? Make UA-cam millions off a viral easy jet bashing video?
Airlines never help w anything. Ever. What I don't understand is why ppl choose to wake up and be the world's biggest d*ck head and cause ppl strife. This is obviously not a big deal... the bag fits... why ruin someone's day, esp while traveling which is stressful enough. The world needs more kindness. I'm sorry you had to deal w this.
Still the case or is this resolved?
@@ajh8558 I never got a refund. Easy jet doesnt care about negative pr. I will take a minor victory that this video hit 100k views
@@Gaz_minis how much was the fine? 🤔
Yet people complain about poor people charging 50cents per bag for a foreigner in Vietnam, while Europeans rob them £20-30
They charged me at the airport even though the woman didn't even give me a chance to show that it fit. I complained and almost a year later I got my money back
Ridiculous, the bag is clearly within carry on size. The guy evaluating it is going on like he is some sort of expert when he is behaving like a little Hitler.
I think that's the husband so that they can have it recorded multiple times for evidence.
@@davidsewilliams yeah, thats me haha. I thought the comment was funny. I need to speak to my wife nicer in public, I guess.
I paid $89 on a bag weighing about 22 pounds in December from LGA to ATL
On Spirit Airlines
Coming back bag I paid $30 for the same bag with more stuff on Delta
I will never fly Spirit Airlines again
Even though the tickets might be cheaper
The charge you more for the luggage
It fit. They just want money
This was just an incredibly unhappy person on a power trip, imo. On the event of a crash, you're supposed to leave your luggage behind anyway, so it's not even a safety concern in that sense.
You are allowed to take a seperate duty free bag with you on board, so if your luggage doesn't fit, go to WHSmith and get a carrier bag and put some belongings inside the carrier bag, it's amusing when you come back to the gate and easyjet staff see that your luggage now magically fits plus you have an extra bag on you 😊
The separate duty free carrier bag is sealed at the point of purchase to only contain duty free items, and has some sort of label or receipt to go with it. In theory they ought not to fall for a random carrier bag that is not sealed duity free and has no label or receipt to go with it.
Easy way to lose business
“Sorry ma’am you have 20% air in that bag!”
The bag fits. It clearly fits.
It's stupid if that luggage has been refused.
Mine was about 1cm above the line, EJ still let me take it. Was at Gatwick though.
I forced my girlfriend's obviously over packed carry on bag into the guide. I had to stand on the guide to stop it lifting with the bag when I had to extract it. Because I was intimidating, they allowed me to board without hassling me.
If the bag won't fit, you must pay for it
The shoulder strap was what was getting it stuck. They should have taken off the shoulder strap
Unbelievable, that’s abuse of costumers
What costume were they wearing? 😅
If it does fit, you must acquit.
This will stop a lot of people from considering Jet. Airlines need to stop holding people hostage with unfair and random charges.
Sleazy jet do it on every flight same as ryanair . They get a bonus for every bag they can charge for
The bag squashes down nicely & would do the same when put into an overhead bin - so should be allowed.
This is disusting, ive seen bigger cases being allowed on as hand lugage than the normal size suitcase. This should of qualified as small handluggage as you could squash it under the seat in front of you.
Easyjet are getting more like Ryanair, wont be long and they will be charging you for breathing
I thought they went bust?
Flew with Easyjet 1st time Oct 23. Really nice couple told to squeeze their bag in that thing but couldn't get it out causing them a lot of stress just before their holiday. Personally I think it's a stupid idea so I will never fly with them again.
Crazy how this video is from 2012 and it seems to be hitting the algorithm hard in 2024 😂
tell me about it dude. People keep asking me what the fine was and im like...idk....it was 12 years ago lol
@@Gaz_minis I see all the comments kicking off like its present tense, must feel weird something you probably forgot about become such a big thing 12years later especially with so much anger from people lol
This happened to me too, it made me.not use easy jet again unless there was no real.alternative. Great way to keep your customers E.J.!
Mine was light but fluffy so it needed (minimal.) help getting in the guide. I really couldnt believe it and thought they must be getting paid a bonus for every one they failed. I thougnt I could just solve the problem by getting a pullover out of the carry on seing as I wasnt wearing much, but they said I wasnt allowed as Id have to take the bag through the checkout a second time.
So what happened in the end?
That crap isn't even a good depiction of what the carryon slot really is. It's in fact bigger than that
I see this video right after i see a guy stomping his bag in there and is like "does it pass?" And the airport employee was like "yeah, youre gonna have to take it out"😂😂😂😂😂
This happened to me in a Wizz Air flight and because I got a bit irate as my case was so small and fitted in the cage, they threatened that I wouldn’t fly unless paid a £52 charge. There were people behind me with bigger cases strapped to their backs that you could see would not fit in the cage but were allowed through.
“A bag with a big pillow in it? We can’t have that. Put bowling ball in there like normal people.”
Great advert for Jet 2
thieves
It’s soft walled bag hence it plops unlike a firm wall which would not spread due to contents.
Happened to me in Belfast recently. The little extension handel prevented it from fitting into the sizer. They fined me £45. I was tempted to snap off the handle but thought they might prevent me from flying.
this mans wife is a genius
no way!, where did you flying from? from which airport?
Gatwick
thats not the proper sizer
Lmao why you replying to 9 year old comment
Dont ever ask if you can carry on your bag. They make me measure my bag everytime I try and it barely doesnt fit so I just walk through security and carry it on anyways, these folks are horrible.
I took a skinny Backpack, but it was bulging the lady said put the bag in, I was lucky, it was tighter than that.
Agreed. That bag is perfect. For me, personally though, I found it easier to do a backpack.
When you fly bucket class , what do you expect😂
Not fraud class,.I guess.
It fits where the suitcase supposed to fit in, carry bag from what I remember supposed to be half of the size … unles different rules from Ryanair
I had a similar experience with this particular airline. During my recent trip, they charged me an exorbitant amount of £58 just for my luggage. It was a highly stressful situation for me, and it definitely added to the overall discomfort of my journey. In my opinion, this airline is one of the worst ones to fly with, and I would not recommend it to anyone looking for a hassle-free travel experience.
Yeah they are charging for everything just watch the weight scales are not the same
Ahhh, but if the bag changes form and size under stress you can not use it to stack other bags onto it, inside the plane - they should have called for hard-case only - or provided frames for the "bean-bag" types (weight of the frame added to your fluffy cushion)😅
I recently paid the extra fees for carry on, it meant no one stopped me about our carry on. The low fare is great, if you have little to nothing to board with or if you don’t care where you sit. Otherwise the fees do add up.
Depends on weight too, looked heavy when she was lifting that back out
It looks like she is not forcing it in, but tucking in the slag from the bag being out of shape. So basically if the bag had firm walls(sides) it would have slipped in.
Absolutely despicable
Is this after you took half the contents out of the bag?
thats absolutely crazy, my flight with easy jet is tmr, how much did they fine you?
Unfair
its just that gravity plunges everything at the bottom so the bottom is thicker-ish. had it been packed in a luggage that retains its shape, it would fit perfectly 😅
If she used the single strap it would have folded in a way that it fitted.
When your bag is soft sided it will get stuck. It's obvious it's smaller than the size required
You get what you pay for. After all their “add-ons” it usually works out that the full service carriers are not that much more expensive. So I just avoid the hassle altogether and just don’t use them.
This happened to my son on a ryan air flight this yeat.
That shape is to see if it will fit in an overhead locker which is clearly will. Daylight robbbery!!!
Carry on baggage should be nothing bigger than a small backpack 😡😡
On other airlines I see ppl bringing on "carry on" duffle bags larger than any piece of large luggage and no one stops them. They use up all the overhead space and then the last passengers to board get told their bags have to get checked. I had one tell me mine was too large (wasn't) and allowed many larger ones on. They pick on the women and elderly who are less likely to argue.
The way the girl is carrying it with both hands, the bag looks pretty heavy . As well as size, there are weight restrictions on carry on bags.
THE VIDEO IS 11 YEARS OLD, stop commenting.
I think it’s country dependent, lived in Portugal and flew Easyjet to uk often, once I was quite drunk and had a bag way over weight limit the guy didn’t care
Clearly fits but weighs 25kg !!!
Are you allowed two bags as long as they both fit in together ?
That's great from the airline to check size of bags people hold up the plane from taking off because the airline staff have to struggle to make bags fit into overhead lockers
I'm not seeing any part of this video where she gets told that the bag is too big - am I missing something?
Hold it by the long strap
Staff get a proportion of any extra charges that they can collect.
It seems that easyJet don't check bag size on the outbound flight from UK, but do on the return, with a view to catching people out when they have limited options. It's almost a scam.
Absolute disgrace...this behaviour shows airlines make up rules when they want...and you are hostage to them when they do...pay or miss your flight. Absolutely disgusting behaviour. Will avoid easyjet because of this video.
I never fly so-called low-cost airlines. When all is said and done, aircraft ops cost what they do, and have to be paid for. When there's a price difference, it's because the cheaper makes their money in other ways (like "fines" for thinking they wouldn't be hostile and unhelpful) or reducing service and reliability (like departure times, airport locations, rebooking, etc). It isn't worth it.
If you're going anywhere in Europe I can't recommend having a night cap and taking the overnight coach from London Victoria enough. Baggage is just like whatever - it's a coach. Cheaper than easyjet. There's still passport control/ baggage check obviously and getting on/ off the ferry at the channel isn't ideal, you can't stay on the coach. Otherwise you can sleep until your destination. Usually it's the eurotunnel on the way back and you can stay on the coach/ sleep until you get home.
Looks very heavy .There's a weight limit too?