TWINES & PAPER WEEKBOOK REVIEW | I Bought This Planner So You Don't Have To
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- Опубліковано 25 сер 2024
- Hey everyone! Today I have a new video to share with you! This one was a video I sat on for a long time because I wasn't even sure I was going to review this planner after my lame experience. I am pretty disappointed in their processing times and customer service that I personally received (which was NONE). When going to post this, I just kept thinking, there are TONS of these TRP planner companies popping up and I have received AMAZING customer service from some of the other ones. A few that come to mind are Sterling Ink, PaperTess, Take a Note, Wonderland222, & Hubman & Chubgirl. These are all amazing companies that I love supporting because they all have amazing products and amazing customer service. I'd rather give my money to support those companies. After going back and forth, I decided to still post this video and give my honest feedback. Y'all know I give people a fair shake while keeping it real. I hope this video was helpful for y'all even though it's not the most positive video I've ever made.
Hi! I'm Sami, happy wife to my high school sweetheart Johnny & proud mommy to our beautiful little girls, Olivia (age 9) and Stella (4). We also have a sweet new sheepadoodle puppy named Cloudlet. We live in Austin, Texas.
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I'm so glad I came across your video. I was just about to put in an order for her 2025 planner, but I had some questions. I emailed her... no response. I came across her IG page and left a comment on one of her posts with a different question pertaining to the new planner... again, no response. Such a shame she won't have my business this year, since she has a great layout idea, but I'm not risking my hard earned money on a business that will not treat their potential and actual customers properly.
Gah, that is SO frustrating to have a company not respond at all. Sorry you had that experience with them. You would think they would answer back so they could make the sales, but I guess they can't be bothered. I just don't understand having zero customer service when there are 100s of great planner companies out there.
That's kind of the response I feared so I didn't want to promote them and send people their way only for folks to be really disappointed.
I did preorder the A5 2025 planner, but may not even get one if the minimum order isn't reached. I also brought up an issue and the response has left me a bit perplexed. I want to try the planner this year, but probably not again next year. If I don't get my pre-order than definitely going to Sterling Ink.
I've pre-ordered for 2025 before seeing your video. Now i wish i had waited to order from sterling ink
I hope they fulfill the pre-orders quickly. I am hopeful since it's a pre-order they can do better shipping times. Crossing my fingers for you!
I don’t know exactly, but I remember she posted something on Instagram because of her pregnancy. She had some troubles with it and delivered a baby while the time you‘re talking about. But I personally agree, that she should have better closed her shop beforehand or at least noticed it on her website.
Oh no, I just placed two orders with them today and just saw your video now! I hope I get lucky. Thank you for being honest. I think delays are often perfectly understandable but zero communication is NEVER acceptable. If they had emailed you an apology and an explanation and kept you posted on the delay, that would have been a completely different story.
I hope that your order goes smoothly. I think with a pre-order they should be able to communicate and ship better!
Thank you for sharing this video. I ordered the same planner and never received a shipping notification. It's been a month since I ordered it. I sent them an email asking what's taking so long and they said that processing time is 20 days. That's the last time I heard from them. I sent them 2 more emails and never responded.
Ugh, I am so sorry to hear that! It's such a shame that they are leaving a bad taste in people's mouths due to their responses (or lack there of). I hope your planner comes soon!!
The owner of the shop is currently pregnant. In a recent video she said she was having pregnancy issues. That might be the reason for the delay. Seems only her and her husband do everything. I would give them some grace.
Well that could definitely slow things down, but my issue is still zero communication happening here. Again, it's too bad they didn't communicate that somewhere more obvious because lots of customers aren't going to be watching youtube. The video you are referring to was posted 8 days ago, so that wouldn't have even helped me months ago before I ordered. Same complaint, zero communication except an insanely long processing time listed on their website...
I know Catherine from Sterling Ink was also pregnant during her pre-order season last year and had her baby right when pre-orders were shipping and STILL managed to keep communication open and get orders out in reasonable times. I have two kids and one of them I was high risk during her pregnancy so I definitely understand not being able to do much, but as a company owner, you have to make arrangements. She knows it's going to be even more difficult after giving birth and with a newborn. My UA-cam channel has had to be put on the back burner many times because my kids come first. Life happens. I do get it.
My gripe will always be the same: that in-stock, non-custom products that are dated should never take a month to even leave the company. That's not reasonable. Current processing time listed on their website right now is 20 business days which equals 4 weeks. A couple days processing time, sure but FOUR WEEKS?! That's insanity.
They have the ability to communicate issues, and even halt new ordering if they can't meet demand better than that and catch up on the orders. I've gotten multiple comments from other people about not getting responses when they ask questions so it wasn't just a one off case that I was ignored.
Sorry for the novel, but I stand behind my original video and still feel the same. People need to know that their product will probably not even ship for a month and they may not get any response back if they need to contact the company. I feel for her, I really do. Pregnancy is tough. And not everyone can run a business well.
Hi Sami thank you for the honest review. I have already pre-ordered their hybrid for 2025. This makes me nervous. In the weekbook you show here on the actual weekly layout are both columns on the left hand side gridded? Hard to tell with the lines being so light if those boxes have grid or it’s the show through from the other side. Thank you in advance!
Sorry just catching up from being gone on vacay. Yes both colums have the grids on the page itself. The printing is very light.
@@SamisSweetLife thank you!
Literally same thing.. I have emailed them 3 times now... and no response.
Ugh I am so sorry. That's so frustrating!
This is happening more and more often, as we all know. The work to follow up and battle for your purchases/services is called "shadow work," and it is getting worse all the time. There are even studies on it now. I think you have handled this very fairly.
I have never heard this term shadow work. Very interesting! I am going to have to look more into this. I'm sure it's happened to me before, but this one was one of the more egregious times. I couldn't just post the planner as usual without talking about the experience. It's a pity that a company can.. I don't know what... self-sabotage? To me, there's no excuse in the world for processing time to be "20 business days" for a ready made and dated product. That's just absurd. I thought more and more about it and it makes me want to stick with Sterling Ink more and more. Catherine has had amazing communication and customer service. She was even pregnant and then had a newborn STILL sending things out in a reasonable about of time! Like of all the times, having a baby is totally a great excuse to have a 20day processing time. Yet she still was able to get things out in a reasonable amount of time lol.
I look for that more now, and will buy fewer things to have the money to pay for trustworthy customer service. You ran a business-you know what a difference it makes. I’m glad you brought this up 🤗
I am sorry to hear that their customer service let you down and didn’t respond to your messages. But generally speaking I don’t get your comparison regarding the shipping time. Sterling ink is based in the US - Of course they can ship next day to your house in TX compared to a one-woman-business based in Germany and thousands of miles away. Overseas shipments take weeks as we all know.
For instance, I am based in Switzerland and my Erin Condren order took 4 weeks which is totally ok for me due to the distance (US/EU).
So therefore I think your shipping time comparison with Sterling Inks next day delivery was a little unfair but I totally agree with you regarding customer service issues ♥️ I was thinking about ordering too and couldn’t decide between this shop and PTD (both are based in Germany and shipping time would be apx 3 business in my case). So I think I’m gonna go with PTD.
Wishing you a wonderful day.
Best regards from Switzerland
Sandra
No, I am stating Sterling Ink (who is also a one woman show who gave birth during her pre-order/shipping period for 2024 planners, btw!) physically dropps my packages in the mail THE NEXT DAY. Twines & Paper, didn't drop it IN THE MAIL for weeks. Like physically didn't package up the order and stick it in the post. And then crickets when I asked them about it. No answer to me. Once it was received by the postal service & how long it took after that is irrelevant if the shipper can't even be bothered to give the package to the postal service in a timely manner.
And for the record, I have received EXCELLENT customer service from PaperTess Designs! I will be ordering from them for 2025.
@@SamisSweetLife you obviously got me totally wrong and for the record: There is no need to be so drastically unkind in your answer. Unbelievable!
Sorry you took it as rude. That was not my intention at all. I apologize for misunderstanding your defense of the company. I was just trying to really spell out the problem with the shipping NOT being the actual time the package takes the postal service to get it from point A to B. The problem is how long the person takes packing the order. Weeks processing time for one little planner is unacceptable to me and I 100% stand by this.
Others have come forward with their complaints about getting no response from this company too so I definitely stand behind my analysis. Customer service is lacking and I can't endorse them at all.
@@zandihuntsman5057 Actually you responded to @samissweetlife in a rude way....
Clearly you don't understand the issue here... YOU SHOULD RE READ and then possibly apologize for your comment defending something she DIDNt even state..
The same customer service happened to me on a small Disney shop. They were so inconsiderate and only shipped the item when I complained on a public post on Instagram. They didn’t reply to my several emails or Instagram messages… only responded to my public post
Sorry that happened to you It's just really bad customer service in the day and age of Amazon Prime, a 20 business day processing time on a ready made, dated product is mind boggling to me. I tried to be really nice about it in my video. I am glad you took your complaint to social media and they finally got your items to you.
@@SamisSweetLife thank you! I will prob not order twines either based on your experience
@@SamisSweetLife Sami, Amazon Prime is even doing this now--I spent most of Sunday evening dealing with them. It's really pervasive anymore.