The fan motor sits at an angle in the video and mine does too. The fan doesn’t wobble but it does rotate at an angle to the ceiling. How do I adjust that? This isn't a fan blade balance issue.
Thank you for reaching out to us. I'm sorry to hear that you're experiencing an issue with missing parts. Kindly contact our support team for help，support@sofucorfan.com To help us resolve this as quickly as possible, could you kindly provide us with a list of the missing items, along with your purchase details, such as the order number and date of purchase? With this information, we will be able to investigate further and ensure the missing parts are sent to you promptly.
The screws are too big to go in holes for screwing down led array. We had to find our own screws. Still working on installing fan so I may have more comments.
Thank you very much for your inquiry. Please skip to 1 minute and 23 seconds in the video, where you will find detailed instructions on securing the LED with screws. If you have any other questions or need further assistance, please feel free to contact us. We are here to serve you wholeheartedly. support@sofucorfan.com
No programming info for remote
The fan motor sits at an angle in the video and mine does too. The fan doesn’t wobble but it does rotate at an angle to the ceiling. How do I adjust that? This isn't a fan blade balance issue.
Thank you for your feedback, please contact our support team for assistance at support@sofucorfan.com or call 12054605203.
Is this only for flat ceilings ?
Our fan can work on a ceiling of less than 15°. If you have a more angled ceiling.We suggest to buy a ceiling adapter.
I did installed the fan today and turn it on and the lights blinking and fan try to turn .. any settings or suggestions? Thanks
Thank you for reaching out to us.
Please kindly contact our support team for help，support@sofucorfan.com
No grounding wire connection. Missing a few pieces as well
Thank you for reaching out to us. I'm sorry to hear that you're experiencing an issue with missing parts.
Kindly contact our support team for help，support@sofucorfan.com
To help us resolve this as quickly as possible, could you kindly provide us with a list of the missing items, along with your purchase details, such as the order number and date of purchase?
With this information, we will be able to investigate further and ensure the missing parts are sent to you promptly.
The screws are too big to go in holes for screwing down led array. We had to find our own screws. Still working on installing fan so I may have more comments.
Thank you very much for your inquiry.
Please skip to 1 minute and 23 seconds in the video, where you will find detailed instructions on securing the LED with screws.
If you have any other questions or need further assistance, please feel free to contact us. We are here to serve you wholeheartedly.
support@sofucorfan.com