WFM Summit 2024 - Improve employee turnover - SMG

Tara Augustin
Director of Employee Experience Solutions
SMG
Nicholas Lawrence
VP Human Resources
Chick-fil-A
Improve employee turnover, guest satisfaction, and financial performance through front-line engagement + empowerment
- Get strategies to engage with and empower front-line workers through employee surveys
- Find a survey cadence and channel mix that drives engagement-collect more actionable data with advice from the experts on fighting survey fatigue
- Prove you’re listening-make employee engagement more meaningful with best practices for acting on feedback
- Chick-fil-A HR VP Nicholas Lawrence shares learnings and discusses how his team acts on front-line employee feedback in the field