How to answer Customer Obsession | Amazon Leadership Principles (get any jobs!) | Ex Amazon Leader

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  • Опубліковано 25 лис 2024

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  • @stantheman9002
    @stantheman9002 4 роки тому +17

    Holly, I watched a few of your videos before my interview with Amazon last week and was offered a position today. Thank you for having such amazing resources.

    • @HollyLeeCoaching
      @HollyLeeCoaching  4 роки тому +1

      Thank you for sharing the wonderful news. I remember your name :) Make sure we are connected to Linkedin. YAY!!!

    • @lotachiekwunife9895
      @lotachiekwunife9895 2 роки тому +1

      Congratulations. Please what videos did you watch? I have my online assessment soon. Thanks

  • @saintjimmy409
    @saintjimmy409 2 роки тому +7

    Hi Holly, just received a Data Engineer offer at Amazon, 2 days back. your videos helped me to prepare my Amazon LP answers. Thank you!!

    • @HollyLeeCoaching
      @HollyLeeCoaching  2 роки тому

      Excellent! Congrats, Kanishk! Be sure to connect on LinkedIn. 🌟

    • @markkuuss
      @markkuuss 2 роки тому +1

      did you get the position?

    • @saintjimmy409
      @saintjimmy409 2 роки тому +1

      @@markkuuss yes

  • @TheresaTruong
    @TheresaTruong 4 роки тому +8

    Thanks for sharing! This video is very useful. You can really tell the difference when someone is prepared for a interview and when someone isn't. Not only that, but when I'm prepared for an interview I'm more confident and relaxed during interview. Worse thing to do is wing it. Looking forward to your next video!

  • @jamesminks7971
    @jamesminks7971 4 роки тому +4

    Been researching AWS and working out answers to AZ principals with real-world examples throughout my career. Everyone needs to do this introspective step regardless of the company you are interviewing with.

  • @mhargrove25
    @mhargrove25 4 роки тому +2

    Really like you videos. For me being a person who has been working for 19 years and have not had to interview. The tools that you share helped me a lot.

  • @ashishpareek8734
    @ashishpareek8734 2 роки тому +4

    Hi Holly, I have been going through your playlists and other videos. However, I find it very difficult to get the information that I am looking for. For example, in this video, I was hoping you will tell at least tell top 5-6 questions about customer obsession, or the points one should have in his/her answers while answering customer obsession. However, the video is mostly about glassdoor, STAR method, and research (which I believe whomsoever has reached to this video would have done). Hoping to see more to-the-point videos. Thanks!

    • @HollyLeeCoaching
      @HollyLeeCoaching  2 роки тому

      Have you seen my LP questions and examples playlist?
      This video is to help viewers understand and how to dive deep in type of questions such as Glassdoor which most don’t know.

    • @yyyyy785
      @yyyyy785 2 роки тому

      Seriously. This video is less about examples. And more about finding resources. Everyone uses Google already.

  • @roselinengaaje151
    @roselinengaaje151 4 роки тому +3

    Great information that will help me with my interview tomorrow. Thank You.

  • @chihirochihiro5476
    @chihirochihiro5476 4 роки тому +8

    Hi Holly, thanks for sharing. I was actually expecting some good storytelling examples though of the customer obsession principle, what is a compelling one, what is not? And the question at 13:00 is not a customer obsession question as far as I understand. I believe who has found this video is already on their way of doing their homework. Hope this small suggestion sounds relevant.

    • @HollyLeeCoaching
      @HollyLeeCoaching  4 роки тому +1

      Hi Chihiro, ALL the behavioral questions can be around having the customer in mind. Hence, why I choose customer obsession as my #1 top priority out of the 14 LPs. I mentioned using the STAR methods in all my videos, as it really helps you think bigger and dive deep on what you have done and how did you overcome it. If you follow the outline, you should be able to create your story. If you're interested to join my tech community, where I answer/help with professionals stories, check out my Patreon link in the description.

  • @direninanc9880
    @direninanc9880 4 роки тому +3

    Amazing!! Thanks a lot for this beautiful video. I have an upcoming interview and I am glad with these helpful advice.

  • @supriyajha5933
    @supriyajha5933 4 роки тому +2

    Great content. Keep up the good job!

  • @christianlamb
    @christianlamb 4 роки тому +6

    Research!! No Excuses!! Love this!! Definitely so important!! Also love that STAR method!! Nicely done Holly! I'm subbed!❤❤

    • @HollyLeeCoaching
      @HollyLeeCoaching  4 роки тому +2

      Puts a smile on my face when I hear anyone mentioned S.T.A.R :)

    • @christianlamb
      @christianlamb 4 роки тому

      @@HollyLeeCoaching I feel the same about mindfulness! I 😁😁

  • @InvestinginYou
    @InvestinginYou 4 роки тому +3

    Great video and tips for linkedin, thank you for sharing looking forward to more.

  • @MooreaThill
    @MooreaThill 4 роки тому +3

    You are totally inspiring me to go live! I've been so intimidated by it but you totally rocked it! thank you for sharing :)

  • @nandoism
    @nandoism 4 роки тому +4

    ❤️❤️❤️❤️Holly!!!! As an ex recruiter, I’m loving you channel and content! Agreed. Research is key! ❤️❤️❤️❤️❤️❤️

  • @rebeccagaribay2002
    @rebeccagaribay2002 4 роки тому +2

    Love this. Thank you so much for sharing this, such useful information!

  • @IntentionalMarriages
    @IntentionalMarriages 4 роки тому +1

    Great job! I've resigned but these are great principles to keep in mind for people in the workforce!

    • @HollyLeeCoaching
      @HollyLeeCoaching  4 роки тому

      They come in handy in our personal projects as well!

  • @Kjoyces221
    @Kjoyces221 2 роки тому +1

    Hi Holly, I just had my online assessment 2 days ago. The customer obsession assessment was recording my own answer to each scenario to the best ability. There were 2 trials, and each trial was 2 mins for each scenario. It was quite nerve breaking for taking that assessment, but I'm glad that it was difficult... That would cut a lot of people who do not fit with Amazon's LP.

    • @HollyLeeCoaching
      @HollyLeeCoaching  2 роки тому

      Amazon is looking for very specific people for its culture for those able to figure things out on their own and are highly ambitious.

  • @christianlifestylemotivation
    @christianlifestylemotivation 2 роки тому +1

    Hi Holly this is the perfect time for me, I have an interview with Amazon next week please can you give me some tips (Dispute for Accounts Payable Analyst)

    • @HollyLeeCoaching
      @HollyLeeCoaching  2 роки тому +1

      Show up to my free live coaching every Tuesday 12:30 PM PST and this playlist to help you create your answers: ua-cam.com/video/2HYBPKDZda0/v-deo.html

  • @alanlaw7017
    @alanlaw7017 4 роки тому

    Hi Holly, I have an upcoming triple interview for a shift/ area manager with amazon. I have found your content very useful, thank you for putting the content out there!

  • @tanyaannbrown
    @tanyaannbrown 4 роки тому +1

    Thanks for breaking this down super well!

  • @AnnaSvedberg12
    @AnnaSvedberg12 4 роки тому +2

    Awesome, so much good content! :)

  • @SantanaJetty
    @SantanaJetty 3 роки тому +1

    Hey . I have a question.. Can you give me an example of when you’ve been able to see around the corner to meet a customer need or delight a customer with a solution or
    product they didn’t yet know they needed/wanted?

    • @HollyLeeCoaching
      @HollyLeeCoaching  3 роки тому

      For paid members on the Friday live coaching by clicking join button on any videos. Come with your questions, schedules are in my description and comment section.

  • @RFN23415
    @RFN23415 4 роки тому

    Your videos are very useful!! You're amazing! !

    • @HollyLeeCoaching
      @HollyLeeCoaching  4 роки тому

      Rubens Franchini Netto happy to hear it has helped you!

  • @parambhangu211
    @parambhangu211 10 місяців тому +1

    Holly, how can we answer dive deep question?

    • @HollyLeeCoaching
      @HollyLeeCoaching  10 місяців тому

      Just like any answers; focus on HOW did you deliver result with facts.

  • @Edward-yf3hp
    @Edward-yf3hp 3 роки тому +1

    HI Holly, please provide a link to your "Top 20 Amazon Interview Questions" that you keep talking about? I have searched all your Leadership Principle playlists and video description details and still cannot find them, please advise, get well soon, thumbs up!

    • @HollyLeeCoaching
      @HollyLeeCoaching  3 роки тому

      Timestamp + questions: ua-cam.com/video/2HYBPKDZda0/v-deo.html
      The Customer Obsession video that we are commenting on at the moment, has "How do you work background for your customers and other questions" Every LP video has expectations and types of questions, my master templates questions and guide are for the VIP Coaching Program and my STAR Interview Accelerator digital course.
      There are at least 20+ questions in the two playlists, which is not possible to put in 1 single video as our human attention span is not going to watch content for a few hours =)

  • @BrianaBorten
    @BrianaBorten 4 роки тому +1

    Love this - so useful!

  • @SocialConfidenceMastery
    @SocialConfidenceMastery 4 роки тому

    Thanks for this video!

  • @HollyLeeCoaching
    @HollyLeeCoaching  4 роки тому +7

    I love getting questions. What do you have for me?
    Weekly Coaching | Mock Interview + Reviewing Your Stories
    ✅ hollylee.co/vip
    TIMESTAMP:
    0:00 - Intro
    1:30 - Amazon Leadership Principles Foundation
    4:58 - Amazon Leadership Principles (customer obsession mindset) for your interview
    8:19 - How To prepare for an Amazon Leadership Principles Interview
    16:30 - Example questions on Customer Obsessions diving deep

    • @alienekoo
      @alienekoo 4 роки тому

      Hi Holly, I have one good question. What if I don't have enough experience professionally with customers, is it okay to talk about my on-campus part time jobs regarding customer experience?'

    • @HollyLeeCoaching
      @HollyLeeCoaching  4 роки тому

      Alien Neko great question and absolutely!

    • @karyn8186
      @karyn8186 3 роки тому +1

      Hi Holly! I am going through the interview process now for a Sr. HRBP role. For customer obsession, I don't deal with external customers but I always equate this with the staff as they are internal customers. Is this an acceptable spin on the customer obsession question? Not sure if you'll even see this but thought I would try:)

    • @高橋志帆-e9q
      @高橋志帆-e9q 2 роки тому

    • @HollyLeeCoaching
      @HollyLeeCoaching  2 роки тому

      @@karyn8186 HRBP is expected to provide examples with your internal customers :)

  • @mhg9154
    @mhg9154 4 роки тому +1

    Hi Holly,
    Your videos are so helpful.
    Question 1
    I don't have a direct relationship with customers at my current job. The last time I remember is over decades ago, and it was retail-related. How do I address that question? Please help I have a phone interview.
    Question 2
    Is it ok to avoid how much I get paid currently? Not sure if Amazon asks for that. If so, how do I do that?
    Thanks

    • @HollyLeeCoaching
      @HollyLeeCoaching  4 роки тому +1

      Great questions! What about your internal customers and users? You don't have to disclose your salary information.

    • @mhg9154
      @mhg9154 4 роки тому

      @@HollyLeeCoaching : thank you so much.

  • @sunshineandparis141
    @sunshineandparis141 3 роки тому +1

    I started working as a technical Sourcer and due to COVID 19 I was working from home. Now It’s been one and a half year since I am working directly with my manager one on one and no interaction with any teammates or anyone else. I have no situations to discuss about these behavioral questions regarding my work environment. My Amazon interview is in 2 days. I have a lot of technical knowledge of my work but nothing to talk about a team environment. How should I handle and answer those questions? Please help?

    • @HollyLeeCoaching
      @HollyLeeCoaching  3 роки тому

      Show up to my free Tuesday 12:30 PM PST coaching. The links are all on my main youtube page for real time feedback. Why are you interviewing if you're not ready?

  • @YiYuan0703
    @YiYuan0703 4 роки тому +1

    Hi Holly, such a great insight!!! what a lucky day I had to follow your channel when I am preparing the interview with Amazon right now.
    The role I have applied is Sr. Supply chain manager. I do have question for you :):
    what I have received email from Amazon recruiter , which has listed all 14 LPs, and do I need to prepare each LP with 2 cases study? I saw your another video which mentioned prepare 3 cases. looking forward to hearing back from you.

    • @HollyLeeCoaching
      @HollyLeeCoaching  4 роки тому +1

      Come join my weekly Tuesday LIVE Q&A!

    • @HollyLeeCoaching
      @HollyLeeCoaching  4 роки тому +1

      Hey Jeff! Come to my Tuesdays live coaching with all your questions!

  • @Kirtisp9
    @Kirtisp9 4 роки тому

    Thank you so much

  • @TarekFaham
    @TarekFaham 3 роки тому

    Thanks a lot, Holly! It seems this video doesn't include all the 14 LP principals. I also checked the Playlist, I am a little lost. I don't find the list that has all the relevant videos. Can you help?

    • @HollyLeeCoaching
      @HollyLeeCoaching  3 роки тому

      Have you seen all the Amazon LP playlists? The ones with orange thumbnails (photos) are my top 10+) that you need to know. Other playlists include examples along with my template to help you write your stories.

  • @ericpaolobaraquero4968
    @ericpaolobaraquero4968 4 роки тому +1

    I'm going to have an interview for Transportation Associate tier 3...any tips for TOM TEAM?

    • @HollyLeeCoaching
      @HollyLeeCoaching  4 роки тому +1

      Come by my Free weekly Tuesday 12:30 PM PST coaching on my main channel! (the link will change weekly)

    • @ericpaolobaraquero4968
      @ericpaolobaraquero4968 4 роки тому

      Thanks Holly Lee you're a great help God bless and more power...

  • @storieswithharleen6493
    @storieswithharleen6493 2 роки тому +1

    Hi Holly,
    Thank you for creating immersive learning experience. It does help a lot in focusing on the preparation rather than just getting nervous n going under prepared for an interview.
    I'm set to appear for a Technical Sourcing Recruiter position with Amazon for bangalore, India location tomorrow but cannot find any salary related details or potential questions on glassdoor. Any last minute help?

    • @storieswithharleen6493
      @storieswithharleen6493 2 роки тому

      Also JD says-
      "The Recruiter will work with a team of recruiting professionals focusing on finding the best distribution and operations professionals across the country. "
      Does it mean, it is to hire for warehouse related positions?

    • @HollyLeeCoaching
      @HollyLeeCoaching  2 роки тому

      I am not sure if India has a similar salary site such as levels.fyi in the U.S, I would do a google search. Don't pay too much attention to the JD, simply ask your recruiter that should be preparing you!

  • @shilpah89
    @shilpah89 4 роки тому +1

    Holly, I have only worked for internal projects and projects within my company. I haven't got any experience in working with customers. Do I still have a chance with Amazon?

    • @HollyLeeCoaching
      @HollyLeeCoaching  4 роки тому +1

      internal customer counts; show up next Tuesday in my live coaching and give me an example of how you use limited data to solve a problem?

    • @shilpah89
      @shilpah89 4 роки тому

      @@HollyLeeCoaching how do I join live coaching?

    • @HollyLeeCoaching
      @HollyLeeCoaching  4 роки тому

      Shilpa H ua-cam.com/video/Sf-4tshh1_k/v-deo.html
      Link will change weekly on my main youtube page

  • @31miggie
    @31miggie 4 роки тому +1

    your adorable! thank you

  • @anujajayaraj5913
    @anujajayaraj5913 4 роки тому +1

    I work in sales operations. So i work with sales reps (who work with our customers) and other teams. How can i relate my answer to customer centric?

    • @HollyLeeCoaching
      @HollyLeeCoaching  4 роки тому +1

      Let’s connect on LInkedIn. Check out my link on Tuesday Live coaching and Q&A!

  • @feliciahicks1689
    @feliciahicks1689 4 роки тому +1

    Hi Holly, I’m going through the interview process with Amazon for a bilingual escalation specialist.My next step is a phone interview can you point me in the right direction on what I can expect and how long I should wait to schedule it?Thank you

    • @HollyLeeCoaching
      @HollyLeeCoaching  4 роки тому +1

      I get similar questions on a daily basis. Come to my free Tuesday live coaching 12:30 PM PST!

  • @noorkshaikh1
    @noorkshaikh1 4 роки тому

    Thanks

  • @YourBestDesignedCareer
    @YourBestDesignedCareer 4 роки тому +1

    Darn it, I missed it live!

  • @MohammedAhmed-jt2sk
    @MohammedAhmed-jt2sk 3 роки тому

    I have a interview for L3 buyer role? any advice?

  • @ruxaa2224
    @ruxaa2224 4 роки тому

    I am a software developer and in my last role which spanned across many years I did not have a lot of interaction with customers. How acceptable is it to refer to stakeholders (PMs, in my case) as customers in my case?

    • @HollyLeeCoaching
      @HollyLeeCoaching  4 роки тому

      Quality of your code!!! Come to my Tuesday live coaching! 12:30 PM PST, every Tuesday!

  • @jayashreegiri7574
    @jayashreegiri7574 3 роки тому +1

    Hi Holly, I love your videos!
    For customer obsession, e.g. I was working for Australian client, we had all data on webpage designed by my project, Customer asked for a help to calculate some specific KPIs from data, which I completed even when it was weekend as he wanted those soon. Later I proposed a solution which enabled him to derive KPIs any time in visual format.
    Is this a good and correct example for customer obsession?

    • @HollyLeeCoaching
      @HollyLeeCoaching  3 роки тому +1

      what was your business impact? Show up to my Friday 9:30 AM PST where I review your stories during my weekly live coaching!

  • @alessandroparisi7773
    @alessandroparisi7773 4 роки тому

    Hello! Such a great channel! What about servicemembers? Amazon looks for servicemembers but for some leading principles, such as customer obsession, is not easy to create a storytelling in our service experience. Thank you!

    • @HollyLeeCoaching
      @HollyLeeCoaching  4 роки тому +1

      Alessandro Parisi create your story around how you have the customer in mind; above and beyond.

    • @hudstewart
      @hudstewart Рік тому

      Depending on your role in the service you have customers you probably don’t call them that.

  • @TheH0mi3
    @TheH0mi3 4 роки тому +1

    I’m applying for a Sr HR Assistant, what kind of question can I expect regarding customer obsession?

    • @HollyLeeCoaching
      @HollyLeeCoaching  4 роки тому +1

      There are several tips; check AMAZON INTERVIEW TIPS playlist

  • @amytoure8411
    @amytoure8411 3 роки тому

    How to apply for Amazon jobs without scammers interfere!

  • @LailaOP_24
    @LailaOP_24 Місяць тому

    Very misleading title

  • @TheCharlielennon
    @TheCharlielennon 2 роки тому

    I’m of the opinion now that if a company has a plethora of people with UA-cam channels set up to help people beat their robotic, rigid and dehumanised interview process. It’s not a nice place to work and certainly the process isn’t efficient in securing good people with good skills. Not a dig at you, just an observation generally. I’ve always found interviews with Amazon almost like you’re talking to an alien who’s trying their best to act like a human 😂😂👽

    • @HollyLeeCoaching
      @HollyLeeCoaching  2 роки тому

      My channel is not Amazon focus; simply answering all the community (job seekers) questions which is 99% Amazon. Amazon is a tense environment as they are busy focusing on obsessing over their customers, which is you and me :)

    • @TheCharlielennon
      @TheCharlielennon 2 роки тому

      @@HollyLeeCoaching I disagree. It seems you’ve been fully indoctrinated into the cult. But anyway, best of luck.

  • @Mfurkzz
    @Mfurkzz 2 роки тому +1

    Thanks

    • @HollyLeeCoaching
      @HollyLeeCoaching  10 місяців тому

      Check the new Customer Obsession version with example answer: ua-cam.com/video/Aj2PWUN62n0/v-deo.htmlsi=rfZx2lnplIcXnW-n