Absolutely the WORST customer service possible! DO NOT BUY FROM THE OFFICIAL STORE. I bought a flashlight from the official Chinese based website and I never received it. I contacted Customer Support THREE times before I received a reply from Ken. Ken said that the order was completed....so I asked for proof of delivery or attempted delivery. Ken sent me a screenshot from the delivery company which stated that it was delivered but no proof like a photo of the package at my apartment complex or a person who it was delivered to. The delivery company did not even attempt to contact me and I actually believe that the item was never sent. Ken now refuses to reply to my most recent few emails. For a large company like this, they will not satisfy a customer like me by sending (or re-sending if that is the case) a $30 flashlight....disgusting !!
A very informative and high quality review, thank you. I just ordered an Aurora A1 for myself, seems to me like it will fit nicely into my EDC
Glad it was helpful! Thanks for watching my channel.
Nice review and presentation, thanks
How do you charge it without a cord? I didn't see that in the review. Sorry if I missed it.
@@ronaldking8487 hey there. I use a standard USBC cable.
Hey man, what knife is that?
It’s the WE banter. Thanks for checking out my channel.
Absolutely the WORST customer service possible!
DO NOT BUY FROM THE OFFICIAL STORE.
I bought a flashlight from the official Chinese based website and I never received it.
I contacted Customer Support THREE times before I received a reply from Ken.
Ken said that the order was completed....so I asked for proof of delivery or attempted delivery.
Ken sent me a screenshot from the delivery company which stated that it was delivered but no proof like a photo of the package at my apartment complex or a person who it was delivered to. The delivery company did not even attempt to contact me and I actually believe that the item was never sent.
Ken now refuses to reply to my most recent few emails.
For a large company like this, they will not satisfy a customer like me by sending (or re-sending if that is the case) a $30 flashlight....disgusting !!