You should help that customer. Sounds like a lawsuit against Toyota because they played him for cash. With all the evidence you found You're so right he should get his money back.
@@Twitch25iit actually does he can get a refund and more for it because it’s a certified Toyota dealership. If they called and showed evidence he has a strong case
Occam's Razor. The second the missing tax on the invoice for parts was highlighted, it became obvious. Someone at Toyota HB is committing fraud and likely taking kickbacks for it. $630 for a $54 coilpack proves it
extended warranty companies have given me trouble before with not wanting to authorize what was recommended but instead pick and choose what theyll pay for and often require tear down before approving work and deciding what they’ll approve when its an internal engine issue. but in this case it seems like something shady is going on with the dealership itself
Working at a dealer, specifically parts, sometimes the warranty companies will deny any job that would be done right and pick and choose ONLY what needs to be replaced. And that checks out with the "only replaced one head and head gasket on one side" part. However, the coils and plugs is definitely some shady shit going down. The fact there's no tax is the biggest red flag
Honestly, he probably just had an uneasy feeling. Finding a good mechanic is hard, finding an honest mechanic is almost impossible. The only way to sift through the shit is to know the bare minimum of what it takes to keep a vehicle running and not let a sales rep/mechanic intimidate you when they are aaked questions.
The owner bought a stellantis with 150000 miles for $15000 and paid $4000 for an extended warranty that lasted 30000 miles. Let’s be honest, they got what they deserved considering how little research they must have done. How this guy was able to pay cash, considering how financially irresponsible this car was, is beyond me.
And they wonder why nobody trust dealer mechanics any more 🙄 Anything that isn't 100% covered under warranty is being done by a trusted independent mechanic on my car.
Not all of us are horrible and from my experience independent shops are iffy as well. Its a problem with the whole industry. If you ever find a mechanic and shop that does good work and is honest keep them no matter if a dealer or not. This particular instance seems very fraudulent and the tech may or may not be into it.
A lot of dealerships suck, and so do mechanics partnered with them. I had a turbo issue (obd reader picked up turbo sensor error codes) Went to a dealership, they changed all four of my injectors for some f* reason, car had the same problems. Went to a second one for a quote and they wanted a 150$ fee to “diagnose the issue” and then “at least 500$ to take down the turbo and service it”. Told them no. went to an indipendent mechanic, the issue was a small tube under the engine, the turbo vacuum pressure depression tube. It had a tear in it. Fixed it in no time
Subaru just tried to do this to me with my car. They wanted me to pay $3000 plus for a "problem" that wasn't the real problem. My dad took my car somewhere else. The new place couldn't even find the "problem" that Subaru was talking about! Can't find honest people anymore, it seems. I'm glad you guys are honest and trying to help this guy out. It's just sad what people will do for money.
I work as a service advisor at a VW dealership and this sounds like straight up warranty fraud. Weve gotten a few customers in the past with similar stories that finally just come to us cause the ford or Subaru dealer they bought a used VW and extended warranty from has had their car 6 times in the last 3 months and it still isnt fixed, but when i look at the paper work, just like this jeep in the video, NOTHING adds up or makes sense. Thousands of dollars in "wire repairs" or "engine overhaul" or whatever BS they come up with and the car is just straight up broken. The other thing we see a lot is dealers (including some other VW dealers) trying to use the TDI (dieselgate) warranty extension to cover things that arent covered or in a couple rare cases things that they broke or replaced without needing to and they dont want to take the loss. Shits wild.
I came across this video and was like I’ll check it out. I appreciate your honesty and going over all the paperwork to figure out what was going wrong with the dealership and how to proceed. I wish I lived near you. I would be a customer for life.
Absolutely need an update to this, whether it's a youtube short or a whole video! Love the channel, just gained a subscriber. Keep up the great and honest work!
I bought a used 2012 dodge Durango, only had 105,000 miles on it. Was shown the carfax from the used car dealer but it never showed flood damage. Ended up going month by month having to get my transmission replaced. And always went through the “extended warranty” only to be told they weren’t going to cover the 3rd transmission. Was able to get a second opinion done and found out my ECU and TCU were completely fried. The TCU kept frying the transmission
@@ant3181for the life of me, I can not understand why someone would purchase a Stellantis vehicle considering how widely known it is that they are similar to KIA in reliability. Pre 2008 dodge and Jeep are not so bad but after the 08 crash when Stellantis bought them, they have been 💩.
i ended up having the same experience with a local subaru dealer. i had their loaner vehicle so long they made me bring it in for maintenance. went through 3 motors without me even having the car. only to have a brand new motor purchased from subaru be installed wrong didnt even leave the lot and the engine stalled and wouldnt start again. when taking it to a second shop they found the timing off valves bent and a slew of other stuff not done properly. if it wasnt for shops like you I woulda been on the hook for the $6200 it cost.
I used to be a cashier for the service dept at a Toyota dealership. This entire video isn’t surprising. I've even experienced being told (by the same dealership) that my Prius had more problems than it actually did. I wouldn't trust any Toyota service dept with a ten foot pole.
Maybe you just worked at a scummy one. The ones here are great. The ones by a lot of my friends are also good. But at the same time we do know of some shit ones to avoid. All of us are ASE mechanics.
The shitty thing is that the third party warranty is gonna insist he go back to the shop that did the work. My company requires a minimum 12/12 warranty on all parts and labor and we will always hold that shop responsible, because we don't like paying for things twice. Although, them screwing the company over so bad may change that. I would have the customer call into the customer service line, explain your findings, and have THEM advise on what needs to be done. This should've had an engine replaced from the beginning. Anything 90k and over will automatically get an engine with my company, since it's ALWAYS cheaper to R&R the engine vs rebuilding it. Plus, there's less liability/room for error.
i love your guys videos theyre so knowledgeable and interesting to watch! im a lube tech at a honda dealership and i aspire to be like you guys at some point!
This is why i don’t trust dealers because some of them will half ass and play you for a fool ladies its important that u have a man or a guy friend or even a family member guy that is with u when mechanic maintenance is needed for your car cause some guys will rob u and thats facts not all but they are a few out there and shout out to the real mechanics that care about their customers 🎉 thats why i like this channel because they show the real deal of the issues with out hiding nothing.
I like this guy. When you buy a used car with a 3rd party extended warranty, you DON'T have to take it to the dealer you brought it from. Take it to a mechanic you know and trust or to the manufacturers dealer whom knows the vehicle. That is what I did and never had an issue. I would definitely contact the warranty company and send copies of all the records to them.
My head would have exploded just trying to comprehend how bad he got bent over and can still walk. Definitely contact the 3rd party warranty company and show them your findings. See if they will buy another motor fer sure. Something definitely off in the paperwork and the technician, service writer also. If could could add the part where Clark Griswold goes off at the Christmas party....
Fix it and sell it asap. I had a 2015 Grand Cherokee 3.6 V6 with misfire issues and no check engine light. Replaced all spark plugs and the ignition coil for cylinder 3. That fixed the misfires, but then I heard the infamous pentistar tick, this means that the needle bearing for 1 or more rockers had failed. This means that it likely chewed into my intake or exhaust cam. At this point the car was running well enough with no check engine lights. I sold that thing so fast. Oh and this all happened at 85,000 miles with an engine that was maintained regularly.
I have a 2020 Grand Cherokee and I’m noticing what I think is a misfire. I only have like 76k on it. For example, when I’m going 80mph on the highway, my rpm’s are usually at roughly 2100 rpm’s but sometimes goes to like 3500 rpm’s. It’s freaking me out. Maybe it’s what you’re saying what happened with yours. I would love some advice.
The 3.6 has a horrible oil system, all the oil drains back after a day of no use so it’s the king of dry startups. Baxter makes an adapter that uses spin on filters to solve that.
Toyota dealers in Colorado are also this scummy when It comes to used cars. They only make sure the used cars in their lot are safe to drive and not if they are properly maintained or repaired.
the edits are amazing, i love this channel. Going through the paper work and figuring out what is going on, how fking dumb were the people that were trying to scam the warranty lol
I noticed by the engine cover that is the 3.6 uprate engine. We have been seeing black lines between cylinder 3 and 5 on the block. They are a cracked block. Also if the shop installed a Mopar reman head they come with spark plugs in that head. Maybe they were changing the spark plugs on the left side. Also we have seen the high lift cam lobes fail from a bad rocker arm roller. On the 3.6 pentastar engine 1,3,5 is on the left side.
Great fkn job fellas. I have a mechanic that thoroughly inspects with 2 other guys by my town. I stopped going to the dealership because of the fckery they do like this.... You guys appreciate the opportunity to do these jobs that I would rather pay you guys then the damn dealership
Find a shop you can trust homie. I have a 22 Camry and have not once taken it into Toyota for anything. They called talking about a check up/oil change and after I told them I did the oil change and checkup they continued to try and convince me the other shop probably did it wrong. Then called a couple days later (same guy) asking me to come in for the same thing. Nothing but shady and red flags going off.
I know 2 service managers at 2 different dealerships and they don't know each other and both have told me you never take your vehicle to a dealership for repairs unless it's warranty work.
I have a Buick Regal sportback and went to the dealership and got my oil changed and I noticed right away it lacked a little power 🤔 so when I got home I checked the oil and it was a whole quart of oil over!! Went to harbor freight and got a extraction oil kit and got the extra quart out!! 🤦♂️
Those 3.6 have issues on the cylinder for p0303 I believe. There was a recall for that left cylinder replacement. Either way sucks for the customer to have to go through this
If the third party warranty is like some others I've heard of, they screw themselves by making dealers do barely related crap instead of actually paying to fix it right. I think they want to frustrate customers into not using the warranty!
Cylinder 1,3,5 are the easy cylinders to get to. 2,4,6 cylinders are underneath the intake manifold which requires the manifold to be taken out. The other shop only did the easy sparkplugs and coils. Dont know why they tore down the 2,4,6 cylinder head and never changed the spark plugs.
Damn Toyota of Huntington Beach? I thought I was the only one having issues at that dealership. Came in For a Toyota care oil change and fluid top off not a single job was done. Coolant still low aswell as the oil
It’d be such a good feeling to tell that customer that they were ripped off by the other guys. Of course it sucks for the customer but you feel good letting them know and hoping they can get their money back or bring a lawsuit or something. You also gains customer for life probably. That’s how I’d feel if I was told I was getting ripped off. My oil change was over $100 when I went to the dealer after getting my new car so I started going back to the old shop I use. They’ve always been straight with me and haven’t overcharged so they earn my business.
When I had my scion frs I took it to toyota of huntington beach for the check engine light. When I got there they said they couldnt get a code for the light next saying that they have to pull the engine telling me that it would cost $6000.
@@Spectre94951 yeah there are standards and policies that they have to abide by in order to do so. I’m not familiar with Toyota but every dealership I’ve worked at, the manufacturer has the right to pull the license if they’re getting too many complaints, they can also audit the books
9 times of out of 10 the warranty will try to buy the customer out of vehicle after seeing all the failures. This service advisor is working that warranty really well
After a certain amount of money is spent on the vehicle an aftermarket warranty will step in and try to buy the customer out there vehicle to crap it. At the end of the day the warranty company is there to make money, they don’t pay mark up labor or mark up parts pricing. Seen it in the dealership world why keep fixing a car that keeps breaking, it’s cheaper to scrap it and pay out the customer. The only warranties that almost never give up are the factory lifetime original owner warranties, they only give way when parts start get discontinued then they start buying one out of the vehicle.
They don't buy the vehicle they buy the warranty back. I have seen it a million times. Read the fine print. If the repairs exceed a certain amount they have the option to refund the cost of the warranty.
I hear ya doing all the investigating just seeing the miles and the symptoms it take 10 mins of diag to say just swap in a lower mileage motor. Charge the guy for a couple hours and do a right up with your findings including the sketchy stuff and say your recommend a full engine swap at their expense! I am very surprised they even sold him a warranty at 160k.
Wish all shops were you like guys no bs just get the job done RIGHT Even taking the time to overview a car for this person You know for sure this will never happen anywhere else ...
Just one coil pack for my 04 kia costs 300. Because its a special coil. Dual coil in one. Driver side only. The other side is wire ran to the passanger side.
If i was the customer, i'd contact better business bureau, the warranty company directly, and local news. dealership scamming intentionally or unintentionally due to "Jaime" being incompetent is a crime. the warranty company has every right to sue Toyota of Huntington Beach.
My only issue with this video is when discussing the oil change that the dealership used 0 winter 20 instead of 5 winter 20. It's the same weight better temperature for colder climates.
Not all dealerships are like this, i work at Volvo and all of our mechanics there are honest and make sure we get the job done right and correct the 1st time. It's a problem in the whole industry. There's too many scam places that ruin it for us :(
My roommate is going through the same thing rn but he’s under finance, he put 10k down owes 5k and his car just randomly dies and all electric is fine in terms of dealership checking but they told him if he’s unhappy he can put him into another car but mark this one as a repo so they aren’t out the money selling a lemon and I’m just like no bro sue them
Unfortunately the guy got a Jeep. That alone is a big mistake. That being said, it this is a 3rd party warranty, why did he have to take it to the Toyota dealer to get it fixed? Don’t most of those warranties allow any ASE mechanic to work on the vehicle? And if so, why didn’t they take it to a Mopar shop?
The Warranty companies now go to the dealership, try to diagnose the problem and tell them what to do / what they will pay for. I seen these mofos messing with a customers wiring, testing things and then tell them they dont cover the sensors or wiring even though they were messing with it.. like WTF! Then the adjusters talk down to the certified master techs with 0 comebacks. This all feels like a f'd up situation the extended warranty company created, bet the tech recommend a engine and got denied
I agree 100% with what you’re saying… the difference with the price is obvious… the dealer is most like $255 + /hr probably even $280. So almost 3x the amount /hr… so ofc he would save money with you guys. I work at the dealer and it’s just crazy how much they charge
You should help that customer. Sounds like a lawsuit against Toyota because they played him for cash. With all the evidence you found You're so right he should get his money back.
I agree.
Gah damn Jaime
it doesn't work like that haha welcome to the real world sadly. even if you have a mechanic its good to have common engine knowledge
@@Twitch25iit actually does he can get a refund and more for it because it’s a certified Toyota dealership. If they called and showed evidence he has a strong case
Lemon law this, someone f***** up and avoid that dealership at all costs.
Either the warranty company is forcing their hand or the dealer has figured out how to scam warranty companies and is committing fraud.
Occam's Razor. The second the missing tax on the invoice for parts was highlighted, it became obvious. Someone at Toyota HB is committing fraud and likely taking kickbacks for it. $630 for a $54 coilpack proves it
I was thinking the same thing, definitely sounds like fraud/scam, those number don't make sense at all
extended warranty companies have given me trouble before with not wanting to authorize what was recommended but instead pick and choose what theyll pay for and often require tear down before approving work and deciding what they’ll approve when its an internal engine issue. but in this case it seems like something shady is going on with the dealership itself
Working at a dealer, specifically parts, sometimes the warranty companies will deny any job that would be done right and pick and choose ONLY what needs to be replaced. And that checks out with the "only replaced one head and head gasket on one side" part. However, the coils and plugs is definitely some shady shit going down. The fact there's no tax is the biggest red flag
This whole situation has my head turning. I can't even imagine how the owner is reacting to this bs.
the owner wanted LED lights...
Honestly, he probably just had an uneasy feeling. Finding a good mechanic is hard, finding an honest mechanic is almost impossible.
The only way to sift through the shit is to know the bare minimum of what it takes to keep a vehicle running and not let a sales rep/mechanic intimidate you when they are aaked questions.
The owner bought a stellantis with 150000 miles for $15000 and paid $4000 for an extended warranty that lasted 30000 miles. Let’s be honest, they got what they deserved considering how little research they must have done. How this guy was able to pay cash, considering how financially irresponsible this car was, is beyond me.
Will, with all your findings, I would make a report to the BAR, everything here smells like fraud and they need to be held accountable.
The fact I got a Toyota service department UA-cam ad after watching this is hilarious
Wow man im glad that one came to you for a second opinion. That dealer straight took him for a ride. Thank you for all you do to help your customers.
It’s a Jeep
@@James-on6prdoesn’t change that they didn’t do any GOOD work on the car or that they scammed the insurance
And they wonder why nobody trust dealer mechanics any more 🙄 Anything that isn't 100% covered under warranty is being done by a trusted independent mechanic on my car.
Not all of us are horrible and from my experience independent shops are iffy as well. Its a problem with the whole industry. If you ever find a mechanic and shop that does good work and is honest keep them no matter if a dealer or not. This particular instance seems very fraudulent and the tech may or may not be into it.
I always tell people avoid Dealerships especially used car dealerships, i’ve worked in both and they do shady things
@@wheresmtnzx1115 then where should people go i was about to buy a new car but after this video and comment i dont know what to do or go !
the LEDs are the least of that customers worries lol
A lot of dealerships suck, and so do mechanics partnered with them.
I had a turbo issue (obd reader picked up turbo sensor error codes)
Went to a dealership, they changed all four of my injectors for some f* reason, car had the same problems.
Went to a second one for a quote and they wanted a 150$ fee to “diagnose the issue” and then “at least 500$ to take down the turbo and service it”. Told them no.
went to an indipendent mechanic, the issue was a small tube under the engine, the turbo vacuum pressure depression tube. It had a tear in it. Fixed it in no time
Subaru just tried to do this to me with my car. They wanted me to pay $3000 plus for a "problem" that wasn't the real problem. My dad took my car somewhere else. The new place couldn't even find the "problem" that Subaru was talking about! Can't find honest people anymore, it seems. I'm glad you guys are honest and trying to help this guy out. It's just sad what people will do for money.
I work as a service advisor at a VW dealership and this sounds like straight up warranty fraud. Weve gotten a few customers in the past with similar stories that finally just come to us cause the ford or Subaru dealer they bought a used VW and extended warranty from has had their car 6 times in the last 3 months and it still isnt fixed, but when i look at the paper work, just like this jeep in the video, NOTHING adds up or makes sense. Thousands of dollars in "wire repairs" or "engine overhaul" or whatever BS they come up with and the car is just straight up broken. The other thing we see a lot is dealers (including some other VW dealers) trying to use the TDI (dieselgate) warranty extension to cover things that arent covered or in a couple rare cases things that they broke or replaced without needing to and they dont want to take the loss. Shits wild.
I WOULD Raise hell. At this point convince him to get a new Engine? Hopefully there's a part 2
I hope they take the engine out & take to the bare block to see full extent of the damages.
There’s a Jaime out there looking at this video like shhhiiiii
Auto mechanic Jamie who works on used cars at Toyota of Huntington Beach. Shouldn’t be all that hard to identify! 😂😂😂
😂
I came across this video and was like I’ll check it out. I appreciate your honesty and going over all the paperwork to figure out what was going wrong with the dealership and how to proceed. I wish I lived near you. I would be a customer for life.
Absolutely need an update to this, whether it's a youtube short or a whole video! Love the channel, just gained a subscriber. Keep up the great and honest work!
We defiantly should have an update on this case.
Wow! This is why good mechanics have to convince people to trust them. One bad mechanic can make 100 others look bad. Kind of like a bad cop.
I bought a used 2012 dodge Durango, only had 105,000 miles on it. Was shown the carfax from the used car dealer but it never showed flood damage. Ended up going month by month having to get my transmission replaced. And always went through the “extended warranty” only to be told they weren’t going to cover the 3rd transmission. Was able to get a second opinion done and found out my ECU and TCU were completely fried. The TCU kept frying the transmission
Pretty normal for a dodge. They have had trans issues for years
@@ant3181for the life of me, I can not understand why someone would purchase a Stellantis vehicle considering how widely known it is that they are similar to KIA in reliability. Pre 2008 dodge and Jeep are not so bad but after the 08 crash when Stellantis bought them, they have been 💩.
Dang, "I Got 5 On It" came on at the right moment lol
i ended up having the same experience with a local subaru dealer. i had their loaner vehicle so long they made me bring it in for maintenance. went through 3 motors without me even having the car. only to have a brand new motor purchased from subaru be installed wrong didnt even leave the lot and the engine stalled and wouldnt start again. when taking it to a second shop they found the timing off valves bent and a slew of other stuff not done properly. if it wasnt for shops like you I woulda been on the hook for the $6200 it cost.
Admire you guys a lot. Thank you for going through all of that. I definitely liked following through all that detective work with you
I used to be a cashier for the service dept at a Toyota dealership. This entire video isn’t surprising. I've even experienced being told (by the same dealership) that my Prius had more problems than it actually did.
I wouldn't trust any Toyota service dept with a ten foot pole.
Maybe you just worked at a scummy one.
The ones here are great.
The ones by a lot of my friends are also good.
But at the same time we do know of some shit ones to avoid.
All of us are ASE mechanics.
It's like CSI but with cars 😅 Love watching this channel and learning about cars.
The shitty thing is that the third party warranty is gonna insist he go back to the shop that did the work. My company requires a minimum 12/12 warranty on all parts and labor and we will always hold that shop responsible, because we don't like paying for things twice.
Although, them screwing the company over so bad may change that. I would have the customer call into the customer service line, explain your findings, and have THEM advise on what needs to be done.
This should've had an engine replaced from the beginning. Anything 90k and over will automatically get an engine with my company, since it's ALWAYS cheaper to R&R the engine vs rebuilding it. Plus, there's less liability/room for error.
i love your guys videos theyre so knowledgeable and interesting to watch! im a lube tech at a honda dealership and i aspire to be like you guys at some point!
This is why i don’t trust dealers because some of them will half ass and play you for a fool ladies its important that u have a man or a guy friend or even a family member guy that is with u when mechanic maintenance is needed for your car cause some guys will rob u and thats facts not all but they are a few out there and shout out to the real mechanics that care about their customers 🎉 thats why i like this channel because they show the real deal of the issues with out hiding nothing.
It's the oil cooler under the intake. If that's the 3.6vvt they do that all the time.
I like this guy. When you buy a used car with a 3rd party extended warranty, you DON'T have to take it to the dealer you brought it from. Take it to a mechanic you know and trust or to the manufacturers dealer whom knows the vehicle. That is what I did and never had an issue. I would definitely contact the warranty company and send copies of all the records to them.
I would be PISSED if that was my car holy shit man you guys are honestly helping him out so much by checking it out AND all the receipts
My head would have exploded just trying to comprehend how bad he got bent over and can still walk. Definitely contact the 3rd party warranty company and show them your findings. See if they will buy another motor fer sure. Something definitely off in the paperwork and the technician, service writer also. If could could add the part where Clark Griswold goes off at the Christmas party....
I’ve been waiting for this since it was thrown up on insta
Fix it and sell it asap. I had a 2015 Grand Cherokee 3.6 V6 with misfire issues and no check engine light. Replaced all spark plugs and the ignition coil for cylinder 3. That fixed the misfires, but then I heard the infamous pentistar tick, this means that the needle bearing for 1 or more rockers had failed. This means that it likely chewed into my intake or exhaust cam. At this point the car was running well enough with no check engine lights. I sold that thing so fast. Oh and this all happened at 85,000 miles with an engine that was maintained regularly.
I have a 2020 Grand Cherokee and I’m noticing what I think is a misfire. I only have like 76k on it. For example, when I’m going 80mph on the highway, my rpm’s are usually at roughly 2100 rpm’s but sometimes goes to like 3500 rpm’s. It’s freaking me out. Maybe it’s what you’re saying what happened with yours. I would love some advice.
The 3.6 has a horrible oil system, all the oil drains back after a day of no use so it’s the king of dry startups. Baxter makes an adapter that uses spin on filters to solve that.
2 clowns who bought a jeep your fault lol.
Always love hearing a good "NANI?" in videos
Y'all look like good mechanics keep it up we need more like y'all.
Toyota dealers in Colorado are also this scummy when It comes to used cars. They only make sure the used cars in their lot are safe to drive and not if they are properly maintained or repaired.
the edits are amazing, i love this channel. Going through the paper work and figuring out what is going on, how fking dumb were the people that were trying to scam the warranty lol
We all need someone like you for car advice
13:29 bro just walks off into oblivion. That's a walk of a defeated man. lolol
We REALLY.. REALLY Need to hear the conversation with the customer.
This crazy 🤪 😜😅
More long videos!!! , this stuff better than tv lmao the drama just kept getting better and better 😂
You guys are badass mechanics ,my fav channel
Perfect editing with the "YAAAA WEEYYY." Beautiful.
I love how calmly he deals with that particular situation 😮
I noticed by the engine cover that is the 3.6 uprate engine. We have been seeing black lines between cylinder 3 and 5 on the block. They are a cracked block. Also if the shop installed a Mopar reman head they come with spark plugs in that head. Maybe they were changing the spark plugs on the left side. Also we have seen the high lift cam lobes fail from a bad rocker arm roller. On the 3.6 pentastar engine 1,3,5 is on the left side.
😂😂😂😂😂😂 este taller es lo más divertido que he visto😂😂😂😂😂
Man i been watch a bunch of video of yours, your reaction is hilarious. Got yourself a new sub, keep going at what toure doing man
Great fkn job fellas. I have a mechanic that thoroughly inspects with 2 other guys by my town. I stopped going to the dealership because of the fckery they do like this.... You guys appreciate the opportunity to do these jobs that I would rather pay you guys then the damn dealership
Damn we need an update on this and now you got me thinking about ever taking my rav 4 into Toyota for anything
Find a shop you can trust homie. I have a 22 Camry and have not once taken it into Toyota for anything. They called talking about a check up/oil change and after I told them I did the oil change and checkup they continued to try and convince me the other shop probably did it wrong. Then called a couple days later (same guy) asking me to come in for the same thing. Nothing but shady and red flags going off.
Hey bro just found your channel and I just subscribed! Cool content ! Keep it up
I know 2 service managers at 2 different dealerships and they don't know each other and both have told me you never take your vehicle to a dealership for repairs unless it's warranty work.
Swap the engine out. That's a no brainer
If I was this owner I'd be telling them I want a new engine or buy the car back for what was paid for it.
I have a Buick Regal sportback and went to the dealership and got my oil changed and I noticed right away it lacked a little power 🤔 so when I got home I checked the oil and it was a whole quart of oil over!! Went to harbor freight and got a extraction oil kit and got the extra quart out!! 🤦♂️
Report the dealership to B.A.R
If that doesn’t help next step is to lawyer up. In the meantime install a rebuilt transmission, I mean engine lol
Those 3.6 have issues on the cylinder for p0303 I believe. There was a recall for that left cylinder replacement. Either way sucks for the customer to have to go through this
Cylinder 3 is on the right side
This is why I don’t trust garages. You I would though. Wish more people were like you. Keep shining and being real. Some of us people appreciate that.
Toyota of Huntington Beach was like 15 minutes from my shop 😂 that’s crazy!
I was three minutes and nine seconds into this video and subscribed. Very interesting channel!
I would go straight to the bureau of automotive repairs and file a claim.
Editor hitting us with the ya guey 😂
If the third party warranty is like some others I've heard of, they screw themselves by making dealers do barely related crap instead of actually paying to fix it right. I think they want to frustrate customers into not using the warranty!
I got screwed from an ex family mechanic. I lost my Tundra from it due to sinking to much into a repair vs a new engine. I miss that truck...
Hmmm I have been thinking of putting LEDs on my car too. 🤔
The pokemon music makes this so good haha 😂
Cylinder 1,3,5 are the easy cylinders to get to. 2,4,6 cylinders are underneath the intake manifold which requires the manifold to be taken out. The other shop only did the easy sparkplugs and coils. Dont know why they tore down the 2,4,6 cylinder head and never changed the spark plugs.
Damn Toyota of Huntington Beach? I thought I was the only one having issues at that dealership. Came in For a Toyota care oil change and fluid top off not a single job was done. Coolant still low aswell as the oil
It’d be such a good feeling to tell that customer that they were ripped off by the other guys. Of course it sucks for the customer but you feel good letting them know and hoping they can get their money back or bring a lawsuit or something. You also gains customer for life probably. That’s how I’d feel if I was told I was getting ripped off. My oil change was over $100 when I went to the dealer after getting my new car so I started going back to the old shop I use. They’ve always been straight with me and haven’t overcharged so they earn my business.
i would trust these guys over any dealership any time.
I would love to know where your shop is located at I always looking for good mechanics
When I had my scion frs I took it to toyota of huntington beach for the check engine light. When I got there they said they couldnt get a code for the light next saying that they have to pull the engine telling me that it would cost $6000.
It should be pointed out that all this BS was done by the service department of a dealership. It's not Toyota itself. F the dealerships.
Doesn’t Toyota have the right to discontinue the relationship? They issue the license for them to sell their products and provide warranty services.
@@russbusss Not entirely sure, but I would assume so. It is their product and reputation being put on the line.
@@Spectre94951 yeah there are standards and policies that they have to abide by in order to do so. I’m not familiar with Toyota but every dealership I’ve worked at, the manufacturer has the right to pull the license if they’re getting too many complaints, they can also audit the books
9 times of out of 10 the warranty will try to buy the customer out of vehicle after seeing all the failures. This service advisor is working that warranty really well
An aftermarket warranty company isn't in the business of buying troublesome cars. No idea what you're talking about.
After a certain amount of money is spent on the vehicle an aftermarket warranty will step in and try to buy the customer out there vehicle to crap it. At the end of the day the warranty company is there to make money, they don’t pay mark up labor or mark up parts pricing. Seen it in the dealership world why keep fixing a car that keeps breaking, it’s cheaper to scrap it and pay out the customer. The only warranties that almost never give up are the factory lifetime original owner warranties, they only give way when parts start get discontinued then they start buying one out of the vehicle.
They don't buy the vehicle they buy the warranty back. I have seen it a million times. Read the fine print. If the repairs exceed a certain amount they have the option to refund the cost of the warranty.
I hear ya doing all the investigating just seeing the miles and the symptoms it take 10 mins of diag to say just swap in a lower mileage motor. Charge the guy for a couple hours and do a right up with your findings including the sketchy stuff and say your recommend a full engine swap at their expense! I am very surprised they even sold him a warranty at 160k.
Goated for the Pokémon music in the background
Wish all shops were you like guys no bs just get the job done RIGHT
Even taking the time to overview a car for this person
You know for sure this will never happen anywhere else ...
Quick question if yall happen to come across the comments how much would yall charge for a motor replacement 2013 Nissan Altima 2.5
I laugh so hard on that V6 4cylinder transmission
i wanna see that 3 page reccomendation list!
1:15 he’s like hell nah ain’t nobody touching my tools 😂
As a dealership tech working the warranty department is definitely an art form but this is just straight up fraud...
Just one coil pack for my 04 kia costs 300. Because its a special coil. Dual coil in one. Driver side only. The other side is wire ran to the passanger side.
Dealership quality at its finest
That music in the background 🔥🔥
I like the fact that ur editer put pokemon emrald music in there lmao
That's some serious Columbo shit right there. Someone get this guy a trench coat.
If i was the customer, i'd contact better business bureau, the warranty company directly, and local news. dealership scamming intentionally or unintentionally due to "Jaime" being incompetent is a crime. the warranty company has every right to sue Toyota of Huntington Beach.
- That ending with the dong ma after the paper flip . 🤣
My only issue with this video is when discussing the oil change that the dealership used 0 winter 20 instead of 5 winter 20. It's the same weight better temperature for colder climates.
Apparently they know the third party warranty pays no matter what. They don't want to fix it and just want easy money
Not all dealerships are like this, i work at Volvo and all of our mechanics there are honest and make sure we get the job done right and correct the 1st time. It's a problem in the whole industry. There's too many scam places that ruin it for us :(
My roommate is going through the same thing rn but he’s under finance, he put 10k down owes 5k and his car just randomly dies and all electric is fine in terms of dealership checking but they told him if he’s unhappy he can put him into another car but mark this one as a repo so they aren’t out the money selling a lemon and I’m just like no bro sue them
Unfortunately the guy got a Jeep. That alone is a big mistake. That being said, it this is a 3rd party warranty, why did he have to take it to the Toyota dealer to get it fixed? Don’t most of those warranties allow any ASE mechanic to work on the vehicle? And if so, why didn’t they take it to a Mopar shop?
Was in similar situation. Sued, and now i own a shop. Lol
The Warranty companies now go to the dealership, try to diagnose the problem and tell them what to do / what they will pay for. I seen these mofos messing with a customers wiring, testing things and then tell them they dont cover the sensors or wiring even though they were messing with it.. like WTF! Then the adjusters talk down to the certified master techs with 0 comebacks. This all feels like a f'd up situation the extended warranty company created, bet the tech recommend a engine and got denied
Jaime definitely graduated from UTI 😂
😮😂
They fucked this up I would sue
Was there a part 2?
Literal definition of stealership. Shoddy work, repairs not making sense and half measures
I have never left a video like this still scratching my head and trying to figure wth, just happened? Uhhh? I am confused beyond belief.
I agree 100% with what you’re saying… the difference with the price is obvious… the dealer is most like $255 + /hr probably even $280. So almost 3x the amount /hr… so ofc he would save money with you guys. I work at the dealer and it’s just crazy how much they charge