You should help that customer. Sounds like a lawsuit against Toyota because they played him for cash. With all the evidence you found You're so right he should get his money back.
@@N54ttvit actually does he can get a refund and more for it because it’s a certified Toyota dealership. If they called and showed evidence he has a strong case
Occam's Razor. The second the missing tax on the invoice for parts was highlighted, it became obvious. Someone at Toyota HB is committing fraud and likely taking kickbacks for it. $630 for a $54 coilpack proves it
extended warranty companies have given me trouble before with not wanting to authorize what was recommended but instead pick and choose what theyll pay for and often require tear down before approving work and deciding what they’ll approve when its an internal engine issue. but in this case it seems like something shady is going on with the dealership itself
Working at a dealer, specifically parts, sometimes the warranty companies will deny any job that would be done right and pick and choose ONLY what needs to be replaced. And that checks out with the "only replaced one head and head gasket on one side" part. However, the coils and plugs is definitely some shady shit going down. The fact there's no tax is the biggest red flag
Honestly, he probably just had an uneasy feeling. Finding a good mechanic is hard, finding an honest mechanic is almost impossible. The only way to sift through the shit is to know the bare minimum of what it takes to keep a vehicle running and not let a sales rep/mechanic intimidate you when they are aaked questions.
The owner bought a stellantis with 150000 miles for $15000 and paid $4000 for an extended warranty that lasted 30000 miles. Let’s be honest, they got what they deserved considering how little research they must have done. How this guy was able to pay cash, considering how financially irresponsible this car was, is beyond me.
I’d disagree on the honest mechanic part but I will say the techs that have been dishonest in the past were all dealers techs that I’ve worked with. Good mechanics all depends on what u mean by good😂
And they wonder why nobody trust dealer mechanics any more 🙄 Anything that isn't 100% covered under warranty is being done by a trusted independent mechanic on my car.
Not all of us are horrible and from my experience independent shops are iffy as well. Its a problem with the whole industry. If you ever find a mechanic and shop that does good work and is honest keep them no matter if a dealer or not. This particular instance seems very fraudulent and the tech may or may not be into it.
@@GubiYoroi what I tell all my friends who aren’t as knowledgeable about cars it to ask beforehand what specifically (in as much detail as possible) needs to be done, including updates during, and either ask another mechanic if it’s legit, or at least google it. Most jobs are well documented, so it is easy to find parts and labor cost. That will also help you learn about your car, especially whether it’s a gallo 12 or 24
A lot of dealerships suck, and so do mechanics partnered with them. I had a turbo issue (obd reader picked up turbo sensor error codes) Went to a dealership, they changed all four of my injectors for some f* reason, car had the same problems. Went to a second one for a quote and they wanted a 150$ fee to “diagnose the issue” and then “at least 500$ to take down the turbo and service it”. Told them no. went to an indipendent mechanic, the issue was a small tube under the engine, the turbo vacuum pressure depression tube. It had a tear in it. Fixed it in no time
Subaru just tried to do this to me with my car. They wanted me to pay $3000 plus for a "problem" that wasn't the real problem. My dad took my car somewhere else. The new place couldn't even find the "problem" that Subaru was talking about! Can't find honest people anymore, it seems. I'm glad you guys are honest and trying to help this guy out. It's just sad what people will do for money.
I came across this video and was like I’ll check it out. I appreciate your honesty and going over all the paperwork to figure out what was going wrong with the dealership and how to proceed. I wish I lived near you. I would be a customer for life.
Absolutely need an update to this, whether it's a youtube short or a whole video! Love the channel, just gained a subscriber. Keep up the great and honest work!
I bought a used 2012 dodge Durango, only had 105,000 miles on it. Was shown the carfax from the used car dealer but it never showed flood damage. Ended up going month by month having to get my transmission replaced. And always went through the “extended warranty” only to be told they weren’t going to cover the 3rd transmission. Was able to get a second opinion done and found out my ECU and TCU were completely fried. The TCU kept frying the transmission
@@ant3181for the life of me, I can not understand why someone would purchase a Stellantis vehicle considering how widely known it is that they are similar to KIA in reliability. Pre 2008 dodge and Jeep are not so bad but after the 08 crash when Stellantis bought them, they have been 💩.
I work as a service advisor at a VW dealership and this sounds like straight up warranty fraud. Weve gotten a few customers in the past with similar stories that finally just come to us cause the ford or Subaru dealer they bought a used VW and extended warranty from has had their car 6 times in the last 3 months and it still isnt fixed, but when i look at the paper work, just like this jeep in the video, NOTHING adds up or makes sense. Thousands of dollars in "wire repairs" or "engine overhaul" or whatever BS they come up with and the car is just straight up broken. The other thing we see a lot is dealers (including some other VW dealers) trying to use the TDI (dieselgate) warranty extension to cover things that arent covered or in a couple rare cases things that they broke or replaced without needing to and they dont want to take the loss. Shits wild.
I used to be a cashier for the service dept at a Toyota dealership. This entire video isn’t surprising. I've even experienced being told (by the same dealership) that my Prius had more problems than it actually did. I wouldn't trust any Toyota service dept with a ten foot pole.
Maybe you just worked at a scummy one. The ones here are great. The ones by a lot of my friends are also good. But at the same time we do know of some shit ones to avoid. All of us are ASE mechanics.
Fix it and sell it asap. I had a 2015 Grand Cherokee 3.6 V6 with misfire issues and no check engine light. Replaced all spark plugs and the ignition coil for cylinder 3. That fixed the misfires, but then I heard the infamous pentistar tick, this means that the needle bearing for 1 or more rockers had failed. This means that it likely chewed into my intake or exhaust cam. At this point the car was running well enough with no check engine lights. I sold that thing so fast. Oh and this all happened at 85,000 miles with an engine that was maintained regularly.
I have a 2020 Grand Cherokee and I’m noticing what I think is a misfire. I only have like 76k on it. For example, when I’m going 80mph on the highway, my rpm’s are usually at roughly 2100 rpm’s but sometimes goes to like 3500 rpm’s. It’s freaking me out. Maybe it’s what you’re saying what happened with yours. I would love some advice.
The 3.6 has a horrible oil system, all the oil drains back after a day of no use so it’s the king of dry startups. Baxter makes an adapter that uses spin on filters to solve that.
This is why i don’t trust dealers because some of them will half ass and play you for a fool ladies its important that u have a man or a guy friend or even a family member guy that is with u when mechanic maintenance is needed for your car cause some guys will rob u and thats facts not all but they are a few out there and shout out to the real mechanics that care about their customers 🎉 thats why i like this channel because they show the real deal of the issues with out hiding nothing.
The shitty thing is that the third party warranty is gonna insist he go back to the shop that did the work. My company requires a minimum 12/12 warranty on all parts and labor and we will always hold that shop responsible, because we don't like paying for things twice. Although, them screwing the company over so bad may change that. I would have the customer call into the customer service line, explain your findings, and have THEM advise on what needs to be done. This should've had an engine replaced from the beginning. Anything 90k and over will automatically get an engine with my company, since it's ALWAYS cheaper to R&R the engine vs rebuilding it. Plus, there's less liability/room for error.
As an honest mechanic its awesome to see the professionalism and the depth you follow your thought pattern with. Also, sometimes I feel like I really want to work at Toyota as a tech. Seeing this kind of made me glad I haven't. I love Toyota#1 and this is a huge disgrace. I can only blame Jaime so much because I feel these problems going higher up the ladder.
i ended up having the same experience with a local subaru dealer. i had their loaner vehicle so long they made me bring it in for maintenance. went through 3 motors without me even having the car. only to have a brand new motor purchased from subaru be installed wrong didnt even leave the lot and the engine stalled and wouldnt start again. when taking it to a second shop they found the timing off valves bent and a slew of other stuff not done properly. if it wasnt for shops like you I woulda been on the hook for the $6200 it cost.
I like this guy. When you buy a used car with a 3rd party extended warranty, you DON'T have to take it to the dealer you brought it from. Take it to a mechanic you know and trust or to the manufacturers dealer whom knows the vehicle. That is what I did and never had an issue. I would definitely contact the warranty company and send copies of all the records to them.
My head would have exploded just trying to comprehend how bad he got bent over and can still walk. Definitely contact the 3rd party warranty company and show them your findings. See if they will buy another motor fer sure. Something definitely off in the paperwork and the technician, service writer also. If could could add the part where Clark Griswold goes off at the Christmas party....
My recent Toyota issue was my keyless entry not working. Their first solution was 2 new remotes; as if they failed both at the same time. The car would start by holding the fob to the start button; so the keys were fine. They kept my car for 3 days, testing all sorts of dumb stuff, like throwing water over the car, changing door handles (wth?), and then ultimately they wanted to change the entire computer. I told them several times it was very likely the receiver in the car; everything works except the car not receiving signals. They even went ahead and replaced the keys, which was a pain to program cause the car barely received signals. Well d'oh. So I went to a scrapyard, took the receiver from a similar car and plugged it in; everything back to normal. It took me less than an hour to remove the panels and test the receiver, including the 45 minute drive to the scrapyard. They had it for 3 days and wanted to replace the entire car but the receiver. I've never had a Toyota mechanic solve a problem. They have their checklist, if it's not on there they'll never know. Even if you tell them.
Toyota dealers in Colorado are also this scummy when It comes to used cars. They only make sure the used cars in their lot are safe to drive and not if they are properly maintained or repaired.
I went to the KIA dealership for recalls. When I came back to pick up the car, they told me I had to pay them for the diagnostic fee. I raised hell in there. I asked to speak to their manager. After I did all of this, they came back to me, telling me we approved your other Recall, and you won't be charged anymore. So, if I didn't say anything, they wouldn't tell me about the recall approval, and they would have charged me a few hundred bucks.
i love your guys videos theyre so knowledgeable and interesting to watch! im a lube tech at a honda dealership and i aspire to be like you guys at some point!
9 times of out of 10 the warranty will try to buy the customer out of vehicle after seeing all the failures. This service advisor is working that warranty really well
After a certain amount of money is spent on the vehicle an aftermarket warranty will step in and try to buy the customer out there vehicle to crap it. At the end of the day the warranty company is there to make money, they don’t pay mark up labor or mark up parts pricing. Seen it in the dealership world why keep fixing a car that keeps breaking, it’s cheaper to scrap it and pay out the customer. The only warranties that almost never give up are the factory lifetime original owner warranties, they only give way when parts start get discontinued then they start buying one out of the vehicle.
They don't buy the vehicle they buy the warranty back. I have seen it a million times. Read the fine print. If the repairs exceed a certain amount they have the option to refund the cost of the warranty.
I know 2 service managers at 2 different dealerships and they don't know each other and both have told me you never take your vehicle to a dealership for repairs unless it's warranty work.
For the record. They only replaced 3 spark plugs (right side) because the new cylinder head (left side) comes with new plugs in it. So they replaced 3 plugs in right head and got new plugs with the new left cylinder head.
If the third party warranty is like some others I've heard of, they screw themselves by making dealers do barely related crap instead of actually paying to fix it right. I think they want to frustrate customers into not using the warranty!
It’d be such a good feeling to tell that customer that they were ripped off by the other guys. Of course it sucks for the customer but you feel good letting them know and hoping they can get their money back or bring a lawsuit or something. You also gains customer for life probably. That’s how I’d feel if I was told I was getting ripped off. My oil change was over $100 when I went to the dealer after getting my new car so I started going back to the old shop I use. They’ve always been straight with me and haven’t overcharged so they earn my business.
Great fkn job fellas. I have a mechanic that thoroughly inspects with 2 other guys by my town. I stopped going to the dealership because of the fckery they do like this.... You guys appreciate the opportunity to do these jobs that I would rather pay you guys then the damn dealership
Those 3.6 have issues on the cylinder for p0303 I believe. There was a recall for that left cylinder replacement. Either way sucks for the customer to have to go through this
Cylinder 1,3,5 are the easy cylinders to get to. 2,4,6 cylinders are underneath the intake manifold which requires the manifold to be taken out. The other shop only did the easy sparkplugs and coils. Dont know why they tore down the 2,4,6 cylinder head and never changed the spark plugs.
I noticed by the engine cover that is the 3.6 uprate engine. We have been seeing black lines between cylinder 3 and 5 on the block. They are a cracked block. Also if the shop installed a Mopar reman head they come with spark plugs in that head. Maybe they were changing the spark plugs on the left side. Also we have seen the high lift cam lobes fail from a bad rocker arm roller. On the 3.6 pentastar engine 1,3,5 is on the left side.
Not all dealerships are like this, i work at Volvo and all of our mechanics there are honest and make sure we get the job done right and correct the 1st time. It's a problem in the whole industry. There's too many scam places that ruin it for us :(
Find a shop you can trust homie. I have a 22 Camry and have not once taken it into Toyota for anything. They called talking about a check up/oil change and after I told them I did the oil change and checkup they continued to try and convince me the other shop probably did it wrong. Then called a couple days later (same guy) asking me to come in for the same thing. Nothing but shady and red flags going off.
My only issue with this video is when discussing the oil change that the dealership used 0 winter 20 instead of 5 winter 20. It's the same weight better temperature for colder climates.
Man,... I work as a tech at Toyota, that tech sounds like a very lazy "idc warranty is paying for it" person. At my dealership the ASM (service writer) tech, and whoever else had a hand in it would have to pay out of pocket the money back should warranty company file a lawsuit.
@@Spectre94951 yeah there are standards and policies that they have to abide by in order to do so. I’m not familiar with Toyota but every dealership I’ve worked at, the manufacturer has the right to pull the license if they’re getting too many complaints, they can also audit the books
I agree 100% with what you’re saying… the difference with the price is obvious… the dealer is most like $255 + /hr probably even $280. So almost 3x the amount /hr… so ofc he would save money with you guys. I work at the dealer and it’s just crazy how much they charge
I hear ya doing all the investigating just seeing the miles and the symptoms it take 10 mins of diag to say just swap in a lower mileage motor. Charge the guy for a couple hours and do a right up with your findings including the sketchy stuff and say your recommend a full engine swap at their expense! I am very surprised they even sold him a warranty at 160k.
If i was the customer, i'd contact better business bureau, the warranty company directly, and local news. dealership scamming intentionally or unintentionally due to "Jaime" being incompetent is a crime. the warranty company has every right to sue Toyota of Huntington Beach.
Unfortunately the guy got a Jeep. That alone is a big mistake. That being said, it this is a 3rd party warranty, why did he have to take it to the Toyota dealer to get it fixed? Don’t most of those warranties allow any ASE mechanic to work on the vehicle? And if so, why didn’t they take it to a Mopar shop?
the edits are amazing, i love this channel. Going through the paper work and figuring out what is going on, how fking dumb were the people that were trying to scam the warranty lol
Wish all shops were you like guys no bs just get the job done RIGHT Even taking the time to overview a car for this person You know for sure this will never happen anywhere else ...
Having dealt with extended warranty companies before, I put just as much of the blame on them. You are at their mercy and if you want anything covered you have to do it the way they want it in the order they want it AND you better not f up the paperwork. I knew it was an extended warranty as soon as he said only three spark plugs
1. When you said 15k for 2015 Jeep, Thats too much, 2018 to 2020 jeeps with less miles dont even get sold for that much. 2. Someone at that dealership is committing fraud, tax no tax, coil head pricing, a lot of shit wrong. Definitely like idea of going outside that Toyota dealership for opinion and work being done on it.
Damn Toyota of Huntington Beach? I thought I was the only one having issues at that dealership. Came in For a Toyota care oil change and fluid top off not a single job was done. Coolant still low aswell as the oil
this is why I trust nobody; I had a chevrolet pickup and the transmission seal blew out of it, simple job to fix, it was under warranty, so I hauled it to the dealership, and they kept it for 3-4 weeks, put me in a rental that they were supposed to pay, and I had to file a lawsuit to get my money back, and now I own a car I got from a dealership, one owner the dealer was the only one that worked on it, and we started having issues only to find the dealerships mechanics had cut the pcv valve tube to the intake and put a rubber hose on it to fix it, I think knowing it would go out in a short time, after a few days and a few choice words I fixed it and no more problems, the only advice I give anyone anymore is, fix it yourself if you don't you will have your car in the shop all the time.
Almost every mechanic shop is crooked and greedy. No matter dealership or mom and pop shop. So guys plz find one that has a good reputation and stick with them. Do ur reasearch before u go get your vehicle fixed
Sounds a fraud scheme…not only should the customer sue Toyota shop, but the warranty company should be notified by the customer as well and the warranty company will go after Toyota and look at all claims submitted by that specific shop. Usually, it’s more than one claim when fraud is intentional. Looks like Jaime maybe looking at some clink time.
I have a Buick Regal sportback and went to the dealership and got my oil changed and I noticed right away it lacked a little power 🤔 so when I got home I checked the oil and it was a whole quart of oil over!! Went to harbor freight and got a extraction oil kit and got the extra quart out!! 🤦♂️
2:00 cylinder 1 and 3 is on the right side pentastar 3.6 evens on left odda on right. The reason 3 spark plugs may have been changed instead of all 6 is if it's a new cylinder head they come with plugs... but yeah Jamie didn't know what he was doing. And worst off is not test driving the car after replacing the head. Dealers have different things they go by when it especially when it comes to warranty. That's one reason why everyone hates warranty. Jamie is probably a new tech and they just threw it at him if I had to guess
Just one coil pack for my 04 kia costs 300. Because its a special coil. Dual coil in one. Driver side only. The other side is wire ran to the passanger side.
Jesus!! What a incompetent shop! And they kept going back, I guess cause of the warranty, but sheesh. Surprised they didn't fill it with diesel fuel and charge him $550, and a core charge for the fuel
New car at a heavy discounted price. Sure he has payments but he also gets a new one. 170k miles he was gonna need a new one soon enough anyways. But now they can discount him in a way that saves both of them time. This happened to me once and I talked to the owner of the dealership and got a brand new car for hella discounted
You should help that customer. Sounds like a lawsuit against Toyota because they played him for cash. With all the evidence you found You're so right he should get his money back.
I agree.
Gah damn Jaime
it doesn't work like that haha welcome to the real world sadly. even if you have a mechanic its good to have common engine knowledge
@@N54ttvit actually does he can get a refund and more for it because it’s a certified Toyota dealership. If they called and showed evidence he has a strong case
Lemon law this, someone f***** up and avoid that dealership at all costs.
Either the warranty company is forcing their hand or the dealer has figured out how to scam warranty companies and is committing fraud.
Occam's Razor. The second the missing tax on the invoice for parts was highlighted, it became obvious. Someone at Toyota HB is committing fraud and likely taking kickbacks for it. $630 for a $54 coilpack proves it
I was thinking the same thing, definitely sounds like fraud/scam, those number don't make sense at all
extended warranty companies have given me trouble before with not wanting to authorize what was recommended but instead pick and choose what theyll pay for and often require tear down before approving work and deciding what they’ll approve when its an internal engine issue. but in this case it seems like something shady is going on with the dealership itself
Working at a dealer, specifically parts, sometimes the warranty companies will deny any job that would be done right and pick and choose ONLY what needs to be replaced. And that checks out with the "only replaced one head and head gasket on one side" part. However, the coils and plugs is definitely some shady shit going down. The fact there's no tax is the biggest red flag
This explains almost exactly what probably happened to this poor fella ua-cam.com/video/fjrfXVpU42U/v-deo.htmlsi=65IscWXx31z6B9Kc
This whole situation has my head turning. I can't even imagine how the owner is reacting to this bs.
the owner wanted LED lights...
Honestly, he probably just had an uneasy feeling. Finding a good mechanic is hard, finding an honest mechanic is almost impossible.
The only way to sift through the shit is to know the bare minimum of what it takes to keep a vehicle running and not let a sales rep/mechanic intimidate you when they are aaked questions.
The owner bought a stellantis with 150000 miles for $15000 and paid $4000 for an extended warranty that lasted 30000 miles. Let’s be honest, they got what they deserved considering how little research they must have done. How this guy was able to pay cash, considering how financially irresponsible this car was, is beyond me.
I’d disagree on the honest mechanic part but I will say the techs that have been dishonest in the past were all dealers techs that I’ve worked with. Good mechanics all depends on what u mean by good😂
Will, with all your findings, I would make a report to the BAR, everything here smells like fraud and they need to be held accountable.
Wow man im glad that one came to you for a second opinion. That dealer straight took him for a ride. Thank you for all you do to help your customers.
It’s a Jeep
@@James-on6prdoesn’t change that they didn’t do any GOOD work on the car or that they scammed the insurance
And they wonder why nobody trust dealer mechanics any more 🙄 Anything that isn't 100% covered under warranty is being done by a trusted independent mechanic on my car.
Not all of us are horrible and from my experience independent shops are iffy as well. Its a problem with the whole industry. If you ever find a mechanic and shop that does good work and is honest keep them no matter if a dealer or not. This particular instance seems very fraudulent and the tech may or may not be into it.
I always tell people avoid Dealerships especially used car dealerships, i’ve worked in both and they do shady things
@@wheresmtnzx1115 then where should people go i was about to buy a new car but after this video and comment i dont know what to do or go !
@@GubiYoroi what I tell all my friends who aren’t as knowledgeable about cars it to ask beforehand what specifically (in as much detail as possible) needs to be done, including updates during, and either ask another mechanic if it’s legit, or at least google it. Most jobs are well documented, so it is easy to find parts and labor cost. That will also help you learn about your car, especially whether it’s a gallo 12 or 24
The fact I got a Toyota service department UA-cam ad after watching this is hilarious
A lot of dealerships suck, and so do mechanics partnered with them.
I had a turbo issue (obd reader picked up turbo sensor error codes)
Went to a dealership, they changed all four of my injectors for some f* reason, car had the same problems.
Went to a second one for a quote and they wanted a 150$ fee to “diagnose the issue” and then “at least 500$ to take down the turbo and service it”. Told them no.
went to an indipendent mechanic, the issue was a small tube under the engine, the turbo vacuum pressure depression tube. It had a tear in it. Fixed it in no time
the LEDs are the least of that customers worries lol
I WOULD Raise hell. At this point convince him to get a new Engine? Hopefully there's a part 2
Subaru just tried to do this to me with my car. They wanted me to pay $3000 plus for a "problem" that wasn't the real problem. My dad took my car somewhere else. The new place couldn't even find the "problem" that Subaru was talking about! Can't find honest people anymore, it seems. I'm glad you guys are honest and trying to help this guy out. It's just sad what people will do for money.
I came across this video and was like I’ll check it out. I appreciate your honesty and going over all the paperwork to figure out what was going wrong with the dealership and how to proceed. I wish I lived near you. I would be a customer for life.
There’s a Jaime out there looking at this video like shhhiiiii
Auto mechanic Jamie who works on used cars at Toyota of Huntington Beach. Shouldn’t be all that hard to identify! 😂😂😂
😂
Absolutely need an update to this, whether it's a youtube short or a whole video! Love the channel, just gained a subscriber. Keep up the great and honest work!
I bought a used 2012 dodge Durango, only had 105,000 miles on it. Was shown the carfax from the used car dealer but it never showed flood damage. Ended up going month by month having to get my transmission replaced. And always went through the “extended warranty” only to be told they weren’t going to cover the 3rd transmission. Was able to get a second opinion done and found out my ECU and TCU were completely fried. The TCU kept frying the transmission
Pretty normal for a dodge. They have had trans issues for years
@@ant3181for the life of me, I can not understand why someone would purchase a Stellantis vehicle considering how widely known it is that they are similar to KIA in reliability. Pre 2008 dodge and Jeep are not so bad but after the 08 crash when Stellantis bought them, they have been 💩.
I work as a service advisor at a VW dealership and this sounds like straight up warranty fraud. Weve gotten a few customers in the past with similar stories that finally just come to us cause the ford or Subaru dealer they bought a used VW and extended warranty from has had their car 6 times in the last 3 months and it still isnt fixed, but when i look at the paper work, just like this jeep in the video, NOTHING adds up or makes sense. Thousands of dollars in "wire repairs" or "engine overhaul" or whatever BS they come up with and the car is just straight up broken. The other thing we see a lot is dealers (including some other VW dealers) trying to use the TDI (dieselgate) warranty extension to cover things that arent covered or in a couple rare cases things that they broke or replaced without needing to and they dont want to take the loss. Shits wild.
I used to be a cashier for the service dept at a Toyota dealership. This entire video isn’t surprising. I've even experienced being told (by the same dealership) that my Prius had more problems than it actually did.
I wouldn't trust any Toyota service dept with a ten foot pole.
Maybe you just worked at a scummy one.
The ones here are great.
The ones by a lot of my friends are also good.
But at the same time we do know of some shit ones to avoid.
All of us are ASE mechanics.
Wow! This is why good mechanics have to convince people to trust them. One bad mechanic can make 100 others look bad. Kind of like a bad cop.
Fix it and sell it asap. I had a 2015 Grand Cherokee 3.6 V6 with misfire issues and no check engine light. Replaced all spark plugs and the ignition coil for cylinder 3. That fixed the misfires, but then I heard the infamous pentistar tick, this means that the needle bearing for 1 or more rockers had failed. This means that it likely chewed into my intake or exhaust cam. At this point the car was running well enough with no check engine lights. I sold that thing so fast. Oh and this all happened at 85,000 miles with an engine that was maintained regularly.
I have a 2020 Grand Cherokee and I’m noticing what I think is a misfire. I only have like 76k on it. For example, when I’m going 80mph on the highway, my rpm’s are usually at roughly 2100 rpm’s but sometimes goes to like 3500 rpm’s. It’s freaking me out. Maybe it’s what you’re saying what happened with yours. I would love some advice.
The 3.6 has a horrible oil system, all the oil drains back after a day of no use so it’s the king of dry startups. Baxter makes an adapter that uses spin on filters to solve that.
2 clowns who bought a jeep your fault lol.
This is why i don’t trust dealers because some of them will half ass and play you for a fool ladies its important that u have a man or a guy friend or even a family member guy that is with u when mechanic maintenance is needed for your car cause some guys will rob u and thats facts not all but they are a few out there and shout out to the real mechanics that care about their customers 🎉 thats why i like this channel because they show the real deal of the issues with out hiding nothing.
The shitty thing is that the third party warranty is gonna insist he go back to the shop that did the work. My company requires a minimum 12/12 warranty on all parts and labor and we will always hold that shop responsible, because we don't like paying for things twice.
Although, them screwing the company over so bad may change that. I would have the customer call into the customer service line, explain your findings, and have THEM advise on what needs to be done.
This should've had an engine replaced from the beginning. Anything 90k and over will automatically get an engine with my company, since it's ALWAYS cheaper to R&R the engine vs rebuilding it. Plus, there's less liability/room for error.
Admire you guys a lot. Thank you for going through all of that. I definitely liked following through all that detective work with you
As an honest mechanic its awesome to see the professionalism and the depth you follow your thought pattern with. Also, sometimes I feel like I really want to work at Toyota as a tech. Seeing this kind of made me glad I haven't. I love Toyota#1 and this is a huge disgrace. I can only blame Jaime so much because I feel these problems going higher up the ladder.
i ended up having the same experience with a local subaru dealer. i had their loaner vehicle so long they made me bring it in for maintenance. went through 3 motors without me even having the car. only to have a brand new motor purchased from subaru be installed wrong didnt even leave the lot and the engine stalled and wouldnt start again. when taking it to a second shop they found the timing off valves bent and a slew of other stuff not done properly. if it wasnt for shops like you I woulda been on the hook for the $6200 it cost.
I like this guy. When you buy a used car with a 3rd party extended warranty, you DON'T have to take it to the dealer you brought it from. Take it to a mechanic you know and trust or to the manufacturers dealer whom knows the vehicle. That is what I did and never had an issue. I would definitely contact the warranty company and send copies of all the records to them.
My head would have exploded just trying to comprehend how bad he got bent over and can still walk. Definitely contact the 3rd party warranty company and show them your findings. See if they will buy another motor fer sure. Something definitely off in the paperwork and the technician, service writer also. If could could add the part where Clark Griswold goes off at the Christmas party....
Dang, "I Got 5 On It" came on at the right moment lol
It's like CSI but with cars 😅 Love watching this channel and learning about cars.
It's the oil cooler under the intake. If that's the 3.6vvt they do that all the time.
They leak all of the time but those don't cause a rough idle.
13:29 bro just walks off into oblivion. That's a walk of a defeated man. lolol
My recent Toyota issue was my keyless entry not working.
Their first solution was 2 new remotes; as if they failed both at the same time. The car would start by holding the fob to the start button; so the keys were fine.
They kept my car for 3 days, testing all sorts of dumb stuff, like throwing water over the car, changing door handles (wth?), and then ultimately they wanted to change the entire computer. I told them several times it was very likely the receiver in the car; everything works except the car not receiving signals. They even went ahead and replaced the keys, which was a pain to program cause the car barely received signals. Well d'oh.
So I went to a scrapyard, took the receiver from a similar car and plugged it in; everything back to normal.
It took me less than an hour to remove the panels and test the receiver, including the 45 minute drive to the scrapyard. They had it for 3 days and wanted to replace the entire car but the receiver.
I've never had a Toyota mechanic solve a problem. They have their checklist, if it's not on there they'll never know. Even if you tell them.
Toyota dealers in Colorado are also this scummy when It comes to used cars. They only make sure the used cars in their lot are safe to drive and not if they are properly maintained or repaired.
I went to the KIA dealership for recalls. When I came back to pick up the car, they told me I had to pay them for the diagnostic fee. I raised hell in there. I asked to speak to their manager. After I did all of this, they came back to me, telling me we approved your other
Recall, and you won't be charged anymore. So, if I didn't say anything, they wouldn't tell me about the recall approval, and they would have charged me a few hundred bucks.
i love your guys videos theyre so knowledgeable and interesting to watch! im a lube tech at a honda dealership and i aspire to be like you guys at some point!
Nice to see an honest, upstanding shop. Getting few and far between. Great Video
9 times of out of 10 the warranty will try to buy the customer out of vehicle after seeing all the failures. This service advisor is working that warranty really well
An aftermarket warranty company isn't in the business of buying troublesome cars. No idea what you're talking about.
After a certain amount of money is spent on the vehicle an aftermarket warranty will step in and try to buy the customer out there vehicle to crap it. At the end of the day the warranty company is there to make money, they don’t pay mark up labor or mark up parts pricing. Seen it in the dealership world why keep fixing a car that keeps breaking, it’s cheaper to scrap it and pay out the customer. The only warranties that almost never give up are the factory lifetime original owner warranties, they only give way when parts start get discontinued then they start buying one out of the vehicle.
They don't buy the vehicle they buy the warranty back. I have seen it a million times. Read the fine print. If the repairs exceed a certain amount they have the option to refund the cost of the warranty.
I know 2 service managers at 2 different dealerships and they don't know each other and both have told me you never take your vehicle to a dealership for repairs unless it's warranty work.
Report the dealership to B.A.R
If that doesn’t help next step is to lawyer up. In the meantime install a rebuilt transmission, I mean engine lol
More long videos!!! , this stuff better than tv lmao the drama just kept getting better and better 😂
We REALLY.. REALLY Need to hear the conversation with the customer.
This crazy 🤪 😜😅
I got screwed from an ex family mechanic. I lost my Tundra from it due to sinking to much into a repair vs a new engine. I miss that truck...
This is why I don’t trust garages. You I would though. Wish more people were like you. Keep shining and being real. Some of us people appreciate that.
For the record. They only replaced 3 spark plugs (right side) because the new cylinder head (left side) comes with new plugs in it. So they replaced 3 plugs in right head and got new plugs with the new left cylinder head.
I’ve been waiting for this since it was thrown up on insta
If the third party warranty is like some others I've heard of, they screw themselves by making dealers do barely related crap instead of actually paying to fix it right. I think they want to frustrate customers into not using the warranty!
I would be PISSED if that was my car holy shit man you guys are honestly helping him out so much by checking it out AND all the receipts
It’d be such a good feeling to tell that customer that they were ripped off by the other guys. Of course it sucks for the customer but you feel good letting them know and hoping they can get their money back or bring a lawsuit or something. You also gains customer for life probably. That’s how I’d feel if I was told I was getting ripped off. My oil change was over $100 when I went to the dealer after getting my new car so I started going back to the old shop I use. They’ve always been straight with me and haven’t overcharged so they earn my business.
Great fkn job fellas. I have a mechanic that thoroughly inspects with 2 other guys by my town. I stopped going to the dealership because of the fckery they do like this.... You guys appreciate the opportunity to do these jobs that I would rather pay you guys then the damn dealership
If I was this owner I'd be telling them I want a new engine or buy the car back for what was paid for it.
Those 3.6 have issues on the cylinder for p0303 I believe. There was a recall for that left cylinder replacement. Either way sucks for the customer to have to go through this
Cylinder 3 is on the right side
Cylinder 1,3,5 are the easy cylinders to get to. 2,4,6 cylinders are underneath the intake manifold which requires the manifold to be taken out. The other shop only did the easy sparkplugs and coils. Dont know why they tore down the 2,4,6 cylinder head and never changed the spark plugs.
I noticed by the engine cover that is the 3.6 uprate engine. We have been seeing black lines between cylinder 3 and 5 on the block. They are a cracked block. Also if the shop installed a Mopar reman head they come with spark plugs in that head. Maybe they were changing the spark plugs on the left side. Also we have seen the high lift cam lobes fail from a bad rocker arm roller. On the 3.6 pentastar engine 1,3,5 is on the left side.
Not all dealerships are like this, i work at Volvo and all of our mechanics there are honest and make sure we get the job done right and correct the 1st time. It's a problem in the whole industry. There's too many scam places that ruin it for us :(
Damn we need an update on this and now you got me thinking about ever taking my rav 4 into Toyota for anything
Find a shop you can trust homie. I have a 22 Camry and have not once taken it into Toyota for anything. They called talking about a check up/oil change and after I told them I did the oil change and checkup they continued to try and convince me the other shop probably did it wrong. Then called a couple days later (same guy) asking me to come in for the same thing. Nothing but shady and red flags going off.
My only issue with this video is when discussing the oil change that the dealership used 0 winter 20 instead of 5 winter 20. It's the same weight better temperature for colder climates.
Man,... I work as a tech at Toyota, that tech sounds like a very lazy "idc warranty is paying for it" person.
At my dealership the ASM (service writer) tech, and whoever else had a hand in it would have to pay out of pocket the money back should warranty company file a lawsuit.
Sooooo many of those techs now......
It should be pointed out that all this BS was done by the service department of a dealership. It's not Toyota itself. F the dealerships.
Doesn’t Toyota have the right to discontinue the relationship? They issue the license for them to sell their products and provide warranty services.
@@russbusss Not entirely sure, but I would assume so. It is their product and reputation being put on the line.
@@Spectre94951 yeah there are standards and policies that they have to abide by in order to do so. I’m not familiar with Toyota but every dealership I’ve worked at, the manufacturer has the right to pull the license if they’re getting too many complaints, they can also audit the books
Y'all look like good mechanics keep it up we need more like y'all.
I agree 100% with what you’re saying… the difference with the price is obvious… the dealer is most like $255 + /hr probably even $280. So almost 3x the amount /hr… so ofc he would save money with you guys. I work at the dealer and it’s just crazy how much they charge
Swap the engine out. That's a no brainer
I hear ya doing all the investigating just seeing the miles and the symptoms it take 10 mins of diag to say just swap in a lower mileage motor. Charge the guy for a couple hours and do a right up with your findings including the sketchy stuff and say your recommend a full engine swap at their expense! I am very surprised they even sold him a warranty at 160k.
Always love hearing a good "NANI?" in videos
Never fix a head gasket on an engine that isn't for a race car or diesel. Just get a new engine. You will thank me later.
If i was the customer, i'd contact better business bureau, the warranty company directly, and local news. dealership scamming intentionally or unintentionally due to "Jaime" being incompetent is a crime. the warranty company has every right to sue Toyota of Huntington Beach.
Unfortunately the guy got a Jeep. That alone is a big mistake. That being said, it this is a 3rd party warranty, why did he have to take it to the Toyota dealer to get it fixed? Don’t most of those warranties allow any ASE mechanic to work on the vehicle? And if so, why didn’t they take it to a Mopar shop?
the edits are amazing, i love this channel. Going through the paper work and figuring out what is going on, how fking dumb were the people that were trying to scam the warranty lol
Wish all shops were you like guys no bs just get the job done RIGHT
Even taking the time to overview a car for this person
You know for sure this will never happen anywhere else ...
Having dealt with extended warranty companies before, I put just as much of the blame on them. You are at their mercy and if you want anything covered you have to do it the way they want it in the order they want it AND you better not f up the paperwork. I knew it was an extended warranty as soon as he said only three spark plugs
Editor hitting us with the ya guey 😂
As a dealership tech working the warranty department is definitely an art form but this is just straight up fraud...
1. When you said 15k for 2015 Jeep, Thats too much, 2018 to 2020 jeeps with less miles dont even get sold for that much. 2. Someone at that dealership is committing fraud, tax no tax, coil head pricing, a lot of shit wrong. Definitely like idea of going outside that Toyota dealership for opinion and work being done on it.
I would go straight to the bureau of automotive repairs and file a claim.
Hmmm I have been thinking of putting LEDs on my car too. 🤔
I love how calmly he deals with that particular situation 😮
Apparently they know the third party warranty pays no matter what. They don't want to fix it and just want easy money
Multiple reasons why I always work on cars myself. I can replace the parts cheaper than a dealership
Damn Toyota of Huntington Beach? I thought I was the only one having issues at that dealership. Came in For a Toyota care oil change and fluid top off not a single job was done. Coolant still low aswell as the oil
i would trust these guys over any dealership any time.
Perfect editing with the "YAAAA WEEYYY." Beautiful.
I hope he consults a lawyer before talking to corporate.
The pokemon music makes this so good haha 😂
0W20 is for the 4cyl Tigershark engine that Jeep uses. This dealership is scamming customers and this is fraud.
this is why I trust nobody; I had a chevrolet pickup and the transmission seal blew out of it, simple job to fix, it was under warranty, so I hauled it to the dealership, and they kept it for 3-4 weeks, put me in a rental that they were supposed to pay, and I had to file a lawsuit to get my money back, and now I own a car I got from a dealership, one owner the dealer was the only one that worked on it, and we started having issues only to find the dealerships mechanics had cut the pcv valve tube to the intake and put a rubber hose on it to fix it, I think knowing it would go out in a short time, after a few days and a few choice words I fixed it and no more problems, the only advice I give anyone anymore is, fix it yourself if you don't you will have your car in the shop all the time.
Jaime definitely graduated from UTI 😂
😮😂
Almost every mechanic shop is crooked and greedy. No matter dealership or mom and pop shop. So guys plz find one that has a good reputation and stick with them. Do ur reasearch before u go get your vehicle fixed
We all need someone like you for car advice
Sounds a fraud scheme…not only should the customer sue Toyota shop, but the warranty company should be notified by the customer as well and the warranty company will go after Toyota and look at all claims submitted by that specific shop. Usually, it’s more than one claim when fraud is intentional. Looks like Jaime maybe looking at some clink time.
1:15 he’s like hell nah ain’t nobody touching my tools 😂
I have a Buick Regal sportback and went to the dealership and got my oil changed and I noticed right away it lacked a little power 🤔 so when I got home I checked the oil and it was a whole quart of oil over!! Went to harbor freight and got a extraction oil kit and got the extra quart out!! 🤦♂️
2:00 cylinder 1 and 3 is on the right side pentastar 3.6 evens on left odda on right. The reason 3 spark plugs may have been changed instead of all 6 is if it's a new cylinder head they come with plugs... but yeah Jamie didn't know what he was doing. And worst off is not test driving the car after replacing the head. Dealers have different things they go by when it especially when it comes to warranty. That's one reason why everyone hates warranty. Jamie is probably a new tech and they just threw it at him if I had to guess
Sounds like something the dealer I work at would do and we are a private owned CDRJ
You guys are badass mechanics ,my fav channel
Have a lawsuit against that Toyota Dealership. Toyota HQ will hear it from them after the lawsuit.
file a fraud claim with the extended warranty company against that dealer. Demand money back, and compensation as well.
Need to put that dealership under investigation for fraud. Cause thats going to keep happening to other people.
Just one coil pack for my 04 kia costs 300. Because its a special coil. Dual coil in one. Driver side only. The other side is wire ran to the passanger side.
Jesus!! What a incompetent shop! And they kept going back, I guess cause of the warranty, but sheesh. Surprised they didn't fill it with diesel fuel and charge him $550, and a core charge for the fuel
I have never left a video like this still scratching my head and trying to figure wth, just happened? Uhhh? I am confused beyond belief.
New car at a heavy discounted price. Sure he has payments but he also gets a new one. 170k miles he was gonna need a new one soon enough anyways. But now they can discount him in a way that saves both of them time. This happened to me once and I talked to the owner of the dealership and got a brand new car for hella discounted
Literal definition of stealership. Shoddy work, repairs not making sense and half measures