Mechanic Reacts to "Customer States" Nightmares 2
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- Опубліковано 30 сер 2023
- We asked real mechanics to break down the worst customer claims.
Huge thanks to our experts!
Paul -- / lextech.la
Joe -- Automotive Teacher at Riverside City College
Real Mechanic Stuff is a channel from your pals at Donut! We feature all kinds of automotive experts, every week.
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You can tell Joe and Angelina are teachers; they have such a clear way of explaining things. Paul and Sandro are your mechanic buddies that will come over and help you rebuild your engine in your driveway.
I’d listen to a car based podcast with the four of them. They could be the new “Car Talk.”
Paul and Sandro are definitely the bois
Another way you can tell they're are teachers. They can't do so they teach! I say that cause Joe claimed that they're is no solder on factory harnesses. He's obviously never worked on a Chrysler product
@@fantomz125c General statements are general & holy crap do you even notice these videos are edited?
Also, imagine getting caught by the dude himself predicting your response. Ouch.
Call it engine noises
I liked Paul's explanation of the rear wiper one, though.
I like Joe! Bring him back!!! some people say his humor is dull, but I think it contrast the humor in the show very well. Seems like a very intelligent guy. Plus he had me dying when he said “you think my mom is a terrible person” would love to see him back on.
I very much liked Joe too. Variety is the spice of life and he's fully seasoned.
I love this channel
Agree, Joe was great!
Joe seems very intelligent. I like his presentation of his knowledge! Please have him back but as always more Sandro!!
Seems like a straight up dude
Joe & James is giving me real "Teacher and Class Clown sparring" vibes and I'm here for it.
This is so accurate 😂😂😂
That wiring flex was pretty gold. If you can name a car by the connector on the headlight is hilarious😅
Agreed
which car did he say it was? MX150?
The connector is an MX150. I've yet to see a MX150 by any manufacturer.
I can name pretty much any light bulb on a car just from looking at it. Being able to name an electrical connector is pretty incredible.
Really glad you brought a wiring guy, so many mechanics don't have that insight
Yeah, as a wiring guy myself, I have seen some HORROR jobs. Amazing that the car had not gone on fire. Blobs of solder are NOT indicative of a good connection....
That was one of the things I actually liked about training as a Chrysler tech. It doesn't matter what the class is about, the Chrysler Academy doesn't let you start until you've gone over some of the basics of the electrical systems. Hell, they don't even let you do anything else until you've passed the basic electrical course. Everyone at the dealerships I worked at hated spark chasing. But I've always loved it.
@@VauxhallViva1975 Are you also against soldering in automotive stuff? I have always soldered any wiring I do in any application that would allow it and never heard of anyone being against it until this video. What is the reasoning behind choosing a crimp connector or whatever over soldering? I actually just went over the entirety of the wiring in a rebuilt motorcycle I bought because the person who originally put it together used 100 of those twist on connectors on everything.
@@strongocho 5:09 - Soldered connections - DONE CORRECTLY - are no problem, but as he points out, if done INCORRECTLY, you can have massive "I-squared-R" heating in the joint, certainly enough to make the connection fail at best, and at worst - set fire to your car. He is spot-on with his evaluation in so far as owner mods. But done CORRECTLY, with plenty of heat so the solder flows correctly and the joint is GOOD, then there is no problem with soldered connections. The main issue, is that people often don't KNOW how to do a good solder connection in the backyard. ;-) I used to have a home-made soldering iron just for automotive work. It was built out of a diesel glow-plug, a push-button, and a horn relay. Roughly 350W of heat at the press of a button. That worked BEAUTIFULLY for vehicle wiring work, as you could get heaps of heat into the join quickly, and the solder would flow all over it like water. 😛
@@strongocho Another big reason to avoid soldering is that it's introducing stiffness to the wiring you're installing, which can break those joints over time. So unless you've taken the time to learn how NASA does their splices and solder joints, just don't.
holy crap the guy asking james if he hated the police had me dying
Same, had me rolling. The look in James eyes as he knows he can't answer honestly lol.
Why does he hate cops? (Just curious)
@@Bingiisyaboi29 It's politically correct to do so, until you need them that is.
@@Bingiisyaboi29These guys like fast cars...
He is a California leftist Democrat, believes cars are what effects the weather!
3:49 the mythical blinker fluid on its way to the headlight, this mechanic really found it.
The soldering comment IS SPOT ON! Rally teams have experimented with soldering and determined they were inferior connections mainly due to the rigidity it creates in the harness thus causing fractures in the non soldered wires adjacent to the solder joint.
Yea, I read long ago in my early days of car tinkering not to solder while doing door speakers. I've always assumed that was the law but recently people have been arguing with me about it.
Yeah, the reason car manufacturers don't use soldering in their harnesses, is the lack of flexibility, which which crimped and tensioned conections offer, which leads to breaks in a vibration rich environment. Even the PCBs use welded connectors in most modules.
Solder joints ARE done by the factory on ALL vehicles and solder wire repairs are the ONLY ones that do not fail when done properly. Seriously, but connectors cause even more rigid joints where the repair is done those fail all the time, much more often than solder joints. I say this as a mechanic with a few decades of real world experience, not as a teacher who has no idea what the F they are talking about.
Welded connectors ARE SOLDER.@@sIDsleeper
@@heavyd2062 The teacher you're talking shit about didn't even say never to do it. What he actually said was that you should avoid it unless you have to do it, and by then immediately bringing up DIY guys screwing up solder joints, it is clear that he's not talking to you. The people he's talking to and about this advice are explicitly the people who *CAN'T* do it properly.
Joe and Sandro should both break down something together as new video idea lmao
That would be epic
Best comment in the section.
Like them all. Other than the weird towing guy with the chops, they’re all entertaining. I’m ok if I never see chops guy again.
@@jshumphress13 chops looks like the type of guy chris Hanson would catch with a pizza
@@jshumphress13apparently that dude is just an actor because the real repo guy wants to stay anonymous I guess. It was mentioned in the description of the video he’s in
Joe's a treat - bring him back! Paul is also wonderful
Joe is such a good mechanic because he fixes his own car everyday🤣🤣🤣
That hurts. 😂
The best mechanics drive the roughest cars cause they’re cheap and they know they’ll never be stranded.
And he still doesn't know crap, obviously.
I mean, it's how I became a decent mechanic. (2012 Ford F150).
Joe is on fire. The split muffler is without a doubt from engine backfire. It takes a explosive amount of pressure to do that and a clog is just going to dull the engine’s ability to create large pressure
Joe is definitely a keeper. And it's always good to see Paul!
Oh wait, was the liquid coming out of the headlight the blinker fluid?
Yep, I think it just needed to be changed.
Over filled blinker reservoir leaked into headlight. See it all the time
No, it was the headlight fluid. And, it needed to be changed. You could tell by how clear it was. All the electrolytes were used up.
@@knyte6426 Exactly, everyone knows blinker fluid needs to be yellow/amber. Some of these comments are definitely from people who didn't pass their drivers' test...
I really hope all of you are joking please tell me you guys are joking
The Comment Section Warning killed me 😂
The comments from any of the vids on this channel are always so wholesome! Joe’s absolutely a keeper, keep him in the mix with Paul, Sandro and Angelina!
Y'all, I like Joe. He's a calm and an intelligent person. Bring him back more :) #joedonut
Joenut??
i like Joe. he fits in well with the Donut guys.
He a professor in my school and he teaches really well and calm to easy to help everyone he can
I’m sure he’s a great instructor and awesome mechanic but his humor is dry and doesn’t fit the channel well. He would probably get along better with Scottie kilmer
@@enriquecortez1963agreed, plus he is a Ford lover
@@enriquecortez1963 Sometimes, comedy is about contrast. I thought Joe was pretty good, I hope to see him on here again.
yea. Great addition
He is so right about the solder thing, anything with this much vibration will break solder over time. That's why good mechanics never use solder in a car..........
I could tell instantly that Joe was a teacher by the jokes he was saying. Please have him back!
as long as they keep that annoying chick away. Yeah have that guy instead
I like Joe. He's a dry wit, and snappy, too. His delivery of "the technical term for that is 'broken,'" just killed me.
Dana Carvey is a great actor, so much range! 😂
😂😂😂 So, I was not the only one who thought that the guy strongly resembled Dana Carvey...
Hahah shwing!
I was like is this pistachio 😂
#illtakeit 🤷♂️😂
@@Rsty_raptor, glad to see you here! I hope you get to do more of these, very entertaining and enlightening. By the way, I'm curious about your recommendation against soldering wires in a car. What do you find the best way to reconnect severed cables?
Pretty good... I got one for you, customer purchased a new 18' ski boat, came back to complain about a lack of performance. When we made it out to the boat ramp they were launching the boat... He stopped got out and disconnected the trailer from his truck(not the boat from the trailer). I was amazed as he pulled the boat around to the fuel dock with the trailer still strapped on underneath the boat.
Both of these mechanics are awesome. Great spread of knowledge and humor between the four mechanics in these vids.
5:33 cue a montage of Jobey soldering literally every wire splice he ever spliced on Money Pit and High/Lo.
Right?! I respectfully disagree with never soldering anything. Thy don’t come that way from the factory because it’s all pinned connectors. If I can’t de-pin a connector and run new wiring to what I need, I test everything with the audio wire nuts to make sure everything is wired up right, then I solder and shrink everything. Building a harness is different that doing custom wiring or repairing it.
@@buttsexandbananapeels Yeah the reason they're not soldered from factory is because it's cheaper not to; the harnesses are built outside of the car so they don't need it.
But technically there are plenty of solder in a car though. Just not in the harness.
usually in car OEM harness its possible to finds CRIMPS for connecting witch is a very easy, sturdy method which basically cold welds the wires and there is quite a few reasons all of at least decent Autosport electricians will always crimp wires instead of soldering@@buttsexandbananapeels
@@volundrfrey896 a big part of it is solder is way more likely to crack overtime from the vibrations and heat cycling in a car than the way it's typically done
@@noodlelynoodle. that’s why you should use marine grade shrink over any soldered joint. It has glue inside. I also shrink another tube over both shrink-wrapped joints (power and ground) to further secure it. It’s time consuming, but so are most things when you do them correctly.
Glad to see Paul back on. Joe was great, hope to see him again soon!
The custom security system with the blinker reminds me of when I put switches to my coils in my car. Switches under the dash, and a switch to the battery. Race car stuff, not uncommon. I loved challenging my friends to figure out how to start my car. But before the switches were installed I had to disconnect the coil packs and battery under the hood. I left the keys in the ignition all the time. I figured if anyone could start it, they needed the car more than me.
Ford master technician here, great video 👍 that wheel bearing of fortune noise is the 4 wheel drive actuator that engages splines on the cv axle to spline on the wheel hub. They are held in by spring pressure to engage 4x4 and released when vacuum is applied, leaks in the vacuum system cause them to stay partially applied in 2 wheel drive until the splines are destroyed and that terrible noise occurs.
I knew right away that was the death rattle of an IWE.
13:12 it's amazing how many people think that the spare tire on the back is just a decorative thing on a car. 💀💀
Well, Clarkson in Grand Tour had Mitsuoka, which had two spare wheel covers on the front, and the opposite happened, they were empty.
I really hope that's not true.
What’s worse is that a service advisor let that go into the shop 💀
Most new cars don’t come with a spare anymore. because of this most ppl don’t they don’t have a spare until they get a flat an go to get the spare
Sadly, I've seen ones that were just decorative. Even sadder, I've met people who trusted it was a real tire and it wasn't when they needed it as well as the opposite.
Probably my favorite duo so far. Love these two guys! Sandro is the GOAT but these two have very complimentary personalities.
Sandro is cool as hell. 😎
more of this please! people love showing this stuff but they never explain how it probably happened for those of us who are lacking the knowledge! very insightful!
These don't get old. I literally watched every video. Keep em coming! #Donut and crew FTW
the exhaust pro did a better job than some exhaust shops!
Nice to see Donut actively recruiting personalities again.
they always state at the end of the videos on this channel that if youre a master mechanic in the area, to go to the website to apply to be in these videos. so its always been a thing, though theres always fan favs like Sandro, Angelina, Paul, etc. That "November" sketchbag is full of shit though and half his responses are just dead wrong lol
@@dhag72"November" said on Instagram he never was a tow truck driver. He said he scammed them for 13.6k usd
I had a car where if the antifreeze was low, the emergency lock system for the seatbelts would activate. The systems were not related in any way. But when my seatbelt would lock up, I knew to fill up the coolant reservoir.
This channel Doesn't miss. Love all the guests.
Little known fact: all of the CRVs with the "missing" spare tire have a card table that comes out of the back. The mechanic in the clip lifts it up briefly. Check it out!
Shout out to Dana Carvey for learning to be a mechanic just to act in this video
We're not worthy! We're not worthy!
Excelllllet comment hahahahah
@@steveseverson1692 I doubt your qualifications to judge. Please provide your metrics.
Guy is right about solder joints, I was diagnosing a Kawasaki starter button, I traced the 'broken' wire to a factory solder joint buried in the loom that had failed. I also know a professor who says never to wrap wires together when soldering them, put them side by side as wrapping them first will cause mechanical failure of the joint.
I've not seen Joe before he seems nice, a clear thinker and a professional.
Joe is a great additon, definitely bring him back again!
Love the new guy with the glasses! Hilarious and smart.
I love these videos and it never ceases to amaze me the way people treat vehicles.
I have been building cars my entire life and Joe is the most accurate mechanic you guys have had on the show thus far
Loving the content and the older guy. He's funny
The muffler was definitely a backfire.. My GTO may or may not have experienced the same thing
Joe provides the diy hacks as well as the proper solution. That's what I'm here for. Bring Joe Back!
For your viewers you guys get that dont have much experience, you are doing the world a huge favor. Keep it up 🍩
Joe was great , definitely one of my favorites. maybe because reminds me a lot of my former auto tech teacher . great at explaining and funny ass hell , love that sense of humor
Every time we get someone from Riverside City College, they're so knowledgeable i want to take classes just to listen to them talk shop.
Love all the guest, Joe is a stand out for his dry humor and intelligence great cast
You can always tell how much these two know much respect to them🤝
Bring Joe back for more. He fits.
Two words... Customer, stated.
Just rolled in has awesome customer states clips
I recently read my report from the mechanic when having my car serviced. I had a moment to think of the meme. “Customer states he smelt burnt oil near the left passenger side.”😅
I love the entire cast on the channel. Keep all of them
I work in wire harness manufacturing, so stuff Joe says about wiring is spot on.
Aside from the main donut channel of course, this is by far my favorite type of car content to watch!! Nowadays we all love to read comments and see what other peoples opinions and reactions are so this is just that but with a more genuine face to face environment and I love it. The donut crew do so well riffing with their guests various personalities to where these videos are not only hilarious and entertaining but informative and really interesting, keep pumping these videos out!!! 🔥
YESSSS 👏🏻 “customer states” tickets are my favorite!! So glad y’all chose to do another video full of them!
Fantastic job Joe! On a side note that LS motor was just well seasoned and ready for all the boost.
Gotta have Joe back again.
He's the best.
9:55 I have to agree that the muffler exploded. Many moons ago, a boss of mine was showing off as we were driving down a mountain range in his F350 truck. He was doing the 'switch it off pump a gutful of fuel and switch her back on again' trick. That muffler looks very similar to the F350 after a particularly extended fuel pumping...
100 % we did the same exact thing and got the same exact results. I imagine these guys think that it's the catalytic converter coming apart because the catalytic converter probably came apart from the explosions.
I had something like that happened with a software error. It decided to stop firing sparks for three or four seconds. When the sparks came back, it decided to deliver four seconds worth of sparks to ‘catch up’, but without regard to actual engine location. The resulting explosion was in a busy downtown full of high rise buildings. People were running for cover.
Blocking the exhaust is one of the ways they stop diesels - the exhaust doesnt banana. Definitely went boom
Joe is a wonderful addition. Can't wait to see more
Should you bring Joe back? Heck yes! Variety is great and Joe really brings something new to the channel. Paul is always great - I'm always pleased to see him back. Then you have Sandro and Angelina who are legends in their own workshops. We lucked out getting to hear from any of them - having all four is dynamite! Thanks !
LOL 😂 I love the last one 🤣 please keep giving us great videos
Damn bro, it’s Joe’s first video and my man’s already being roasted for liking ford 😂
What's funny is that my family has two Ford Explorers, a 1996 and a 2018. I felt personally attacked. 😂
I'm from Wales 🏴 in the UK and I love watching your videos, such great content.
Love joe. Great sense of humor!!
I got to say, I love you all’s videos. The F150 wheel bearing of fortune sounded a lot like the 4x4 IWE (Integrated Wheel End) not engaging/disengaging all the way.
3:47 Hey look! Headlight fluid! 😁
Tbh someone probably pranked him and said take off the bulb out the “fluid” and it’s good to go
Fun fact The cargo floor that the guy lifted in the last clip is actually a picnic table you can pull out of the CRV
I love the way Joe explains thing 🙏❤
Joe is probably the smartest guy you guys have brought in so far!
I like Joe! He brings a sort of James May vibe to the Donut guys
Captain Slow!
Yeah, I’ve come close to that “hiding in plain sight” stuff. A lot goes right past me on the first few viewings so I’ve learned to wait out most problems a bit to save on wear and tear to my ego and give myself time to riddle it out first.
Recent example: my car, a 2022 Hyundai Tucson, not restarting automatically when I take my foot off the gas. Bear in mind that my last car was a 2009 Camry so I’m getting used to a lot of new toys even in my base model car (anything fancier than a base model and I’d be a lost cause). I managed to find the button I had accidentally hit so I was spared that embarrassment. I did, however, need help setting the remote to two click unlock… apparently the settings screen I needed arbitrarily opens behind the steering wheel, not on that big fancy screen in the middle of the car. And I was focused on the main screen, so… yeah. They were very polite about it when I asked at a maintenance appointment, credit to them for that, lol.
I also had a couple of appliances shut off and was gonna call an electrician in the morning but fortunately, given four hours for brain reset, I went out and flipped the circuit back on. But that’s not a car thing of course. See, some of us aren’t stupid… our brains just like to take the scenic route.
That sounds like copium, brother. We can’t all be Mensa members 😂
We had to ask the occasional goofy question. The mechanics take it a lot more gracefully when you're like “i think I'm doing something wrong here, because...” and it really helps if you showed you tried to find it in the manual before calling them. I mean, obviously you failed, but at least you tried 😂
MEH.... YOU SOUND SPECIAL ED AND GHEYLORDISH!!!!!
i learn from joe it’s very nice as a non car person watching these
Joes one of the first people I’ve heard say avoid soldering wiring, finally! Replace or repair it properly!
There's been a handful of times that I've had to repair the harness on my Camry and 4 of them were repins not to mention the installation of an aftermarket stereo with soldered joints and the Evap Purge solenoid harness but each have solid joints that aren't cold with Flux used to clean all metal before flowing any solder. Everything functions as intended and I have no fault codes or intermittent sound quality issues.
I like Joe, also, the wheel bearing of fortune I can tell you from experience was a failure of the cv shaft disconnect collar actuator. Ford in 07 (if memory serves?) Went to that from the conventional center axle disconnect to a system that used an external spline on the hub assembly, a similar spline on the face of the cv joint, and a vacuum and spring actuated collar that locks the two. If there's a vacuum failure, it fails in the locked position, but if the spring fails, it leaves the collar partially engaged, making that clicking noise. The abs tone ring on these are actually internal to the bearing, so odds are against it ever making a noise you would hear.
Joe knows his shit! He seems like the go-to diagnostics guy of his shop for sure.
2:58 Ive had a car come in which used to be a former police force vehicle of some kind. The "switch" to allow the car to start was a hidden button you push down with your foot under the floor carpet. that was a fun day. The customer left without telling us and he had to come back to show us.
Over the summer when i was mowing lawns, we had a grinding noise coming from one of the trailer tires, turns out that one of the studs had split in half.
Joe is an awesome addition to the group
No lie, that exhaust video is impressive. Hands down, we have all thought of it. Getting all the angles and clamps to make a whole exhaust.
Joe's the best!!!! Bring him back please!!! I immediately thought raw fuel built up in muffler, bad backfire n boom!!!!
😂 that back window wiper and spray is used frequently in mountain towns. I needed to replace the back wiper ad much as the front wipers living in snow country.
Never thought someone would actually replace their headlight fluid, lol
These guys are great. You folks have picked up a cool crew on mechanic stuff
Joe and Paul look like the disappointed fathers of the internet. Those burns and humor that only getting to a certain age can deliver
Joe cracks me up! Good to see Paul back too!
Joe saying not to solder the wires gave me such a smile! I’ve argued about that same point to many times! I always laugh when the solder guy has to cut out his connection and doesn’t have enough wire so they put in a shotty jumper cable 😂 and it’s never the correct gauge wire either!
My older Jeep Wrangler has factory solder joints for joining the grounds together. As far as I'm concerned that just proves Joe's point.
Soldering requires more thought and effort than crimps and should most certainly not be done by anyone not capable of either of those... or you wind up in the situation you described.
Hell, the same happens with every type of connection known to man in the wrong hands... see: any customer states video where the customer installed an audio system.
also, it's shoddy... not shotty.
Proper solder joints are the most reliable way to connect two wires together. Crimp guys are losers.
I live in the south and during pollen season those rear wipers are super helpful. I like both guys! My Uncle that's a mechanic has a personally that's a mix of them both. lol
I really enjoyed this, thanks!
Man Joe and Paul are such intelligent mechanics.
I like the auto teacher! Great attitude!
12:56 - Ah yes, the second generation CR-V! I recognized that right away. I never did get any used out of that picnic table. But I only had the car for a couple of years.
Joe is a fantastic addition to the rotation
Joe is good! Have him on more!!
3:48 They overfilled the blinker fluid.
The one at 8:50
Wonder if it was a manual, I actually know of some people back in the 70s-90s who would rent things like U-hauls and they'd cut the ignition going down hill to engine break the truck. Not a huge issue normally. Not good for vehicles not made for it like a rig, but its a thing. Buuuut they'd also hold down the gas peddle on the older carbureted trucks, and it'd fill the muffler with fuel fumes. Flip the spark back on and BOOM! You have a much less quiet rented truck with a very similar looking muffler. Tended to split the weld or unfold the seam.
Here to say Joe you are 1000% right. Don't saulder your cars! Crimp connections work just fine, are way faster, and make a better connection! Wiring in cars have such tiny wires sauldering jobs usually result in burnt wires and failed connections.
Absolutely agree do not solder inline wiring, it just becomes brittle and ready to break again. Always splice.
Always use leaded solder, it will not crack. Cover with proper heat shrink. Much more reliable connection. Crimps are for those who can't solder or who can't be bothered to make a better connection.