Hey man. I'm Todd Magee. I'm the head engineer here at Dead Air and I really apologize our guys haven't returned your messages. I actually heard about your issue from Brian at Occam and will be working with him. I'll also talk to our CS guys and see what the issue is with them. Our CS guys are indeed short staffed, but the only issue we're truly dealing with is getting warranty repairs from the plant, and some are indeed maxing out past our normal quoted time. It's totally justifiable for customers to be mad about that and we're making moves to fix it. Thanks for your patience with us while we're improving things (new building, new QA processes, new vendors, and so on).
Hey Todd, I am just curious as to if/when there will be any sort of official announcement with maybe SN ranges and a potential recall for the cans within that range? I know that it's probably a wide range/a lot of cans will need to be recalled but at some point it's nerve wracking as someone who has a S5 in jail, will be waiting for another 200+ days to get it and then I need to go run it hoping it doesn't die and potentially cause damage to the rifle it's being used on.
Hey Todd. Definitley looking forward to getting to meet you and chatting. And thank you for reaching out and for the explanation. I'll shoot you a text tomorrow morning.
@@nsanegames214good luck with that. DA has always been below average and now it’s coming to light. They just completely destroyed their reputation with this Sierra 5 fiasco. Surefire>
Todd, do you know why it is taking so long for people to get replacement detent plates for the keymo system? I've been waiting a little over a month to get a new one, but I know guys that said they have been waiting since February to get one. I would love to be able to just buy one, but unfortunately they're not sold anywhere
UPDATE 7/3/23: I have been contacted by Todd at Dead Air. I will offer an update as we progress. I am hopeful that I will be able to report in the near future that I am the asshole for painting Dead Air with such a hyperbolic brush. I'm confident that the right people are on it.
They make one bad product and everyone wants them to practically go out of business. A lot of good that would do, lol. Every company screws up. I'm pretty sure they'll fix it, but making it right doesn't happen overnight.
That is one of the bad sides of the internet. With the immediate availability of information and opinions, it seems people are quick to throw stones. They don't realize that this is most likely an issue that affects less than 0.1% of their product line and was most likely a simple issue with tooling that got worn out of spec. People also tend to forget that companies are just groups of people. People have lives and things happen in those lives. Sure, it's not good to have bad communication, but maybe, just maybe the person in charge of handling emails had a death in the family or their servers went down and they lost everything until it was restored.
I've had a few issues but no problem with CS. I usually make a lot of corrections myself but haven't had to with the Sandmans or Odessa models. Hope it all works out. DA hasn't been a problem for me.
I'll throw in my case here. It's short. Bought my Sandman S June 1, 2022. It was approved October 21, 2023 (using the bullshit eform too). It has run fine through my 300 blackout for over 1k rounds of both subsonic and supersonic ammo. If anything, it is too tight on the gun and it can be a struggle to get it off. The safe bet is to not buy from them now until they have fixed their qc issues. But following this guy and being overdramatic with his clickbait "IS DEADAIR DEAD?!?!?!" is not the right way to approach it.
I've said before, all some of these suppressor companies care about is selling cans. You'd better hope you don't have any problems. Surefire is pretty good I guess
My Sandman S came loose after 4 rounds with a baffle strike on the 5th. Posted a video on it. Sent it in for repair and asked for an update a couple weeks ago. They said they are running 50-60 days on the repair side. 58 days in so far. Hope to see it soon. I think they might have some tolerance issues with their suppliers/contractors. But it’s just a guess.
Hopefully my Mask HD doesn't have issues, I was willing to do it only because it's a rimfire can, but serious duty use 5.56 SBR stuff I only go with SF. Just wanted to support a Utah company and take the least risk if it breaks. I hope things have gotten better and they've reached out to you and made things right.
KGM makes Deadair silencers. Dead Air doesn't really manufacture anything that I know of. But i would say both are responsible for whatever is going on with the DA stuff. I'm hoping my Sandmand and mask don't end up with issues. I've got friends with more can's of theirs, we will see.
Occam is everything you hope a company will be as far as quality and customer service. I had a weld fail and launch with a brand new Sandman S back in early 2020. Getting them to help me was quit infuriating. May be going back to Silencerco simply because of their customer service. Hope you get this resolved.
I had send my Wolfman back due to baffles not properly aligned. I sent the cab out Monday and got can back on Friday will all new baffles welded on. Dead air paid for all shipping.
My Sandman-S has been doing this for years and multiple trips back to Dead Air, still not fixed. I have written off the suppressor and dead air all together.
I sent my Sandman S in December. I had the same issues with the lockup coming loose. 3 weeks went by, radio silent. I got a little nervous sending an NFA item and getting zero correspondence. Long story short, they finally said they received it and was in que to fix. I emailed them at 8 weeks and asked what was going on. They said it was going to cerekote. Week 9 I emailed back and they said it was shipping out the next day. I arrived home that same day and UPS left it at my doorstep. Although the reconstruct is now perfect, They do need to have better communication internally and with their customers.
Hey bro, I would be interested as to whom you are talking to? There CS SUCKS big time!!! Pappas must be concerned with current problems with the Sierra 5, not touching that can!!!!
Don’t sweat it. They’ll make it right. I’ve had a warranty claim with a rifle company take 6 weeks to get honored. Everyone is really busy with being short handed.
Also, thousands of people with Sandman series that are extremely happy….think about what you’re doing before blasting people on SM….you have three parts there that could be the problem, the Muzzle Device, or the Suppressor, as well as the barrel
Well know your feeling…… I have a Sandman S and my detent ring went bad less than a year of having the can…… I reached out a few months ago and been told waiting for them to restock…. They answer my emails but still no detent ring. I was told it was safe to use but I’m a bit hesitant do to the fact if it comes loose I may be more in the hole
There seems to be alot of complaining about DA's CS. I sent in my sandman s in due to it coming loose and causing a front cap strike last month(shit happens). Ya i technically didnt get a notification from them when they received it other then my tracking saying it was delivered But a quick phone call, and I had confirmation that they received it.
Can you be more specific about the problem, is the can direct threaded on the rifle, what mount are you using, This is awfully vague.Ive got a dead air wolfman in jail right now(5 weeks since Efile)
Agreed, they have been sitting on my Wolfman for 3 months plus.... Never fired a shot out of it. Takes 5 or 6 emails to get a simple response! Massively frustrated, especially when I have the number of Dead Air cans that I do!!! I feel your pain, I am on 3rd can now that has had QC issues! NOT HAPPY!!!!!! Going to give new Huxwrx a try, their new Ventum will take all my Key-Mo`s.
I have an OSS 556K (same company before they changed their name to HUXWRX) and love it. I dont think you will be disapointed at all. The ventum is looking mighty enticing, and it's definitely on my list of cans to get.
Emailed about a detent ring that was no longer clicking but still holding the suppressor on and asking for advice and they sent me a detent ring almost a year later but still haven’t installed it as the old one has held on even with a 300 win mag.
Thank you sir. I am confident that things will work out. I've had the incredibly good fortune of meeting people in my life like Brian at Occam Defense Solutions and he is a true advocate for his customers. He says that Dead Air will do things right, and I trust him 100%
Is the muzzle device coming loose or the Qd mount? I’ve had a friend use their warranty amd it was a 2 week turnaround for a baffle strike that was his fault and got fixed for free
Thats insane to hear. Ive always heard such better things about Dead Air QC and customer service. Thats why i went with them on my first can. Updates on how things have gone since? Im looking at this as my next can... hope their back on their stride.
At least Dead Air addressed it on here and hopefully got you sorted out. I have a can from TPM that I have a Video on here about that I have had in my possession for a good bit now with no luck on a call back or email. I made a video of the issue and they commented on the video yet still didn't help me out with the issue. After they were called out on it they deleted the comment.
I bought the keymo hybrid from blackout defense just to put the sierra 5 on my ar and then i see all this bs people are going thru including the actual sierra 5 from da exploding on people ! I hope they fix your issue.
I just received my first cans not long ago, dead air K and S. I noticed them coming loose after a few rounds too. Not sure if I’m just not tightening them enough or if there’s an issue, but this is disappointing to hear if I do have to send anything back.
Well I have been thinking about buying a Surfire warden and sending it off for the conversion so I can use it on my sand man k but after reading all this about detents and loose cans I think I’ll Convert the sand man k to a SF mount the muzzle devices look better too
The can is loosening off of the muzzle device after a couple dozen shots. The muzzle device is super secure on to the barrel... as I beleive it's a heat fit process done by Occam, not just a standard thread on muzzle device.
So the can is coming loose from the keymo adapter or ? I put my wolfman on and shot one round thru it and the van wanted to unthread from the Keymicro adapter.
I have been waiting for a detent ring and a compression nut waited 9months for a can and it back off its a hunk of shit and there customer service blows thankfully I only own one of these cans
I am dealing with something similar. I sent in my holster with Standard Co holster and it’s going on 3 months for a supposedly “lifetime” warranty. No response or anything. Now I’m out money on a holster and no product in hand. Hope they get you taken care of soon.
My DA Keymo omega adapter lost the ratchet within 4 range sessions and now no longer has any ratcheting sound and loose. Called DA onlt to he told its "normal". After 4 range visits??? Deadair sucks!!
Yes I have a dead air ti nomad fired 3 shots cracked sent it in for repair in may still haven’t got it back supposed to get it back in three weeks ya probably won’t be buying anything from them at all
These comments are not helping their case at all. I have a sandman S and a Sierra 5 awaiting atf approval. I’m at 200 days. This fuckin sucks to have to worry if these will hold up. I should’ve went with surefire 30 Cala this time. No wonder Dead Air has a lifetime warranty they know their products are faulty.
I have two Sandman already and one Sierra 5 waiting for the ATF approval. I would NEVER buy a DeadAir again. Ever. Customer service is the worst, co communications, no updates. A fucking shitshow
@@FreedomFundsTV When I first contacted them, the customer service team offered that as the "solution"... but it seemed like more of a kneejerk response. However, I have heard back from the engineering team and it looks like the issue is with parts of the locking mechanism on the can. However, I have not yet received a final word. They are rebuilding my can... because baffle strikes were incurred durring testing. All signs are pointing to their desire and dedication to figuring out the problem. So stay tunned.
UPDATE 10/30/23: Come see part 2 of this story! ua-cam.com/video/mAmGmYNs3sY/v-deo.html
Hey man. I'm Todd Magee. I'm the head engineer here at Dead Air and I really apologize our guys haven't returned your messages. I actually heard about your issue from Brian at Occam and will be working with him. I'll also talk to our CS guys and see what the issue is with them. Our CS guys are indeed short staffed, but the only issue we're truly dealing with is getting warranty repairs from the plant, and some are indeed maxing out past our normal quoted time. It's totally justifiable for customers to be mad about that and we're making moves to fix it. Thanks for your patience with us while we're improving things (new building, new QA processes, new vendors, and so on).
Hey Todd, I am just curious as to if/when there will be any sort of official announcement with maybe SN ranges and a potential recall for the cans within that range? I know that it's probably a wide range/a lot of cans will need to be recalled but at some point it's nerve wracking as someone who has a S5 in jail, will be waiting for another 200+ days to get it and then I need to go run it hoping it doesn't die and potentially cause damage to the rifle it's being used on.
Hey Todd. Definitley looking forward to getting to meet you and chatting. And thank you for reaching out and for the explanation. I'll shoot you a text tomorrow morning.
@@nsanegames214good luck with that. DA has always been below average and now it’s coming to light. They just completely destroyed their reputation with this Sierra 5 fiasco. Surefire>
Todd, do you know why it is taking so long for people to get replacement detent plates for the keymo system? I've been waiting a little over a month to get a new one, but I know guys that said they have been waiting since February to get one.
I would love to be able to just buy one, but unfortunately they're not sold anywhere
@@Don_Frahngood. Hopefully they go out of business and everyone has to buy a surefire lol. What a stupid mentality.
All I need to hear to never buy from them. I hate when companies do this. Worst of the worst thing to do and very avoidable.
UPDATE 7/3/23: I have been contacted by Todd at Dead Air. I will offer an update as we progress. I am hopeful that I will be able to report in the near future that I am the asshole for painting Dead Air with such a hyperbolic brush. I'm confident that the right people are on it.
Pin this comment so it shows up at the top.
A year later this company really took off and is off the chain ! Awesome customer service and badass cans !
They make one bad product and everyone wants them to practically go out of business. A lot of good that would do, lol. Every company screws up. I'm pretty sure they'll fix it, but making it right doesn't happen overnight.
That is one of the bad sides of the internet. With the immediate availability of information and opinions, it seems people are quick to throw stones. They don't realize that this is most likely an issue that affects less than 0.1% of their product line and was most likely a simple issue with tooling that got worn out of spec. People also tend to forget that companies are just groups of people. People have lives and things happen in those lives. Sure, it's not good to have bad communication, but maybe, just maybe the person in charge of handling emails had a death in the family or their servers went down and they lost everything until it was restored.
I've had a few issues but no problem with CS. I usually make a lot of corrections myself but haven't had to with the Sandmans or Odessa models. Hope it all works out. DA hasn't been a problem for me.
They've recently had tons of issues on more than one product
DA always takes care of the customer. Todd is a stand up guy who stands by his word. Ship it in and it'll get taken care of.
Then he should proactively contact those whose silencers might be affected. But DA just continues to kick the can.
I'll throw in my case here. It's short.
Bought my Sandman S June 1, 2022. It was approved October 21, 2023 (using the bullshit eform too).
It has run fine through my 300 blackout for over 1k rounds of both subsonic and supersonic ammo. If anything, it is too tight on the gun and it can be a struggle to get it off.
The safe bet is to not buy from them now until they have fixed their qc issues. But following this guy and being overdramatic with his clickbait "IS DEADAIR DEAD?!?!?!" is not the right way to approach it.
I've said before, all some of these suppressor companies care about is selling cans. You'd better hope you don't have any problems. Surefire is pretty good I guess
My Sandman S came loose after 4 rounds with a baffle strike on the 5th. Posted a video on it. Sent it in for repair and asked for an update a couple weeks ago. They said they are running 50-60 days on the repair side. 58 days in so far. Hope to see it soon. I think they might have some tolerance issues with their suppliers/contractors. But it’s just a guess.
Dropping a video tonight of my story. 136 days total for me.
@@Bulletn sorry to hear. I hope they get you taken care of soon. Post updates!
@@mr.stewpiddasso update has just been posted! ua-cam.com/video/mAmGmYNs3sY/v-deo.html
DA isn’t handling this well, a total recall of the cans should be in order, they will have to bite the bullet and pay and make it right .
Damn! I just ordered a Nomad-Ti. Ill be so pissed off if I have problems with them.
I would just suggest you dont put a KeyMo mount on it. I dont have any reason to not trust the DA direct thread stuff.
Hopefully my Mask HD doesn't have issues, I was willing to do it only because it's a rimfire can, but serious duty use 5.56 SBR stuff I only go with SF. Just wanted to support a Utah company and take the least risk if it breaks. I hope things have gotten better and they've reached out to you and made things right.
I also have a Mask... I'm not worried about that one... it's direct thread.
@Bulletn
So far so good with mine. I've had it on my MkIV and 2 different 10/22s, no strikes or issues and it's pretty rugged and easy to clean.
KGM makes Deadair silencers. Dead Air doesn't really manufacture anything that I know of. But i would say both are responsible for whatever is going on with the DA stuff. I'm hoping my Sandmand and mask don't end up with issues. I've got friends with more can's of theirs, we will see.
Occam is everything you hope a company will be as far as quality and customer service. I had a weld fail and launch with a brand new Sandman S back in early 2020. Getting them to help me was quit infuriating. May be going back to Silencerco simply because of their customer service. Hope you get this resolved.
Just got mine back a few days ago. 3 months. Fun.
I had send my Wolfman back due to baffles not properly aligned. I sent the cab out Monday and got can back on Friday will all new baffles welded on. Dead air paid for all shipping.
I love my sandman s. Havent had a problem at all.
My Sandman-S has been doing this for years and multiple trips back to Dead Air, still not fixed. I have written off the suppressor and dead air all together.
What exactly has it been doing? If it wasn't fixed right, let us know!
@@toddmagee6722 This is also happening to me. I'm on my THIRD RMA.. Sandman S keeps backing off. Using the DA-301 on an 11.5 Radian Model 1.
Watching how DA is handling all of the issues….
I sent my Sandman S in December. I had the same issues with the lockup coming loose. 3 weeks went by, radio silent. I got a little nervous sending an NFA item and getting zero correspondence. Long story short, they finally said they received it and was in que to fix. I emailed them at 8 weeks and asked what was going on. They said it was going to cerekote. Week 9 I emailed back and they said it was shipping out the next day. I arrived home that same day and UPS left it at my doorstep. Although the reconstruct is now perfect, They do need to have better communication internally and with their customers.
Hey bro, I would be interested as to whom you are talking to? There CS SUCKS big time!!! Pappas must be concerned with current problems with the Sierra 5, not touching that can!!!!
Don’t sweat it. They’ll make it right. I’ve had a warranty claim with a rifle company take 6 weeks to get honored. Everyone is really busy with being short handed.
Also, thousands of people with Sandman series that are extremely happy….think about what you’re doing before blasting people on SM….you have three parts there that could be the problem, the Muzzle Device, or the Suppressor, as well as the barrel
no
Well know your feeling…… I have a Sandman S and my detent ring went bad less than a year of having the can…… I reached out a few months ago and been told waiting for them to restock…. They answer my emails but still no detent ring. I was told it was safe to use but I’m a bit hesitant do to the fact if it comes loose I may be more in the hole
That's a shame. Sorry to hear that man.
There seems to be alot of complaining about DA's CS. I sent in my sandman s in due to it coming loose and causing a front cap strike last month(shit happens). Ya i technically didnt get a notification from them when they received it other then my tracking saying it was delivered But a quick phone call, and I had confirmation that they received it.
Try the can on a different host what if the ak is off spec.
It wasnt. As confirmed by Dead Air... explained in the video
Can you be more specific about the problem, is the can direct threaded on the rifle, what mount are you using, This is awfully vague.Ive got a dead air wolfman in jail right now(5 weeks since Efile)
all the details are really in the video
Agreed, they have been sitting on my Wolfman for 3 months plus.... Never fired a shot out of it. Takes 5 or 6 emails to get a simple response! Massively frustrated, especially when I have the number of Dead Air cans that I do!!! I feel your pain, I am on 3rd can now that has had QC issues! NOT HAPPY!!!!!! Going to give new Huxwrx a try, their new Ventum will take all my Key-Mo`s.
I have an OSS 556K (same company before they changed their name to HUXWRX) and love it. I dont think you will be disapointed at all. The ventum is looking mighty enticing, and it's definitely on my list of cans to get.
Emailed about a detent ring that was no longer clicking but still holding the suppressor on and asking for advice and they sent me a detent ring almost a year later but still haven’t installed it as the old one has held on even with a 300 win mag.
They will take care of you. They are getting flooded with emails love the thumbnail 😂
Thank you sir. I am confident that things will work out. I've had the incredibly good fortune of meeting people in my life like Brian at Occam Defense Solutions and he is a true advocate for his customers. He says that Dead Air will do things right, and I trust him 100%
They are not doing shit. Been waiting 3 fucking months
Is the muzzle device coming loose or the Qd mount? I’ve had a friend use their warranty amd it was a 2 week turnaround for a baffle strike that was his fault and got fixed for free
The QD mount is what's coming loose... not the muzzle device.
Thats insane to hear. Ive always heard such better things about Dead Air QC and customer service. Thats why i went with them on my first can. Updates on how things have gone since? Im looking at this as my next can... hope their back on their stride.
It's been said on r/NFA by a DA employee that they're in middle of a move to a new facility....I'm hoping that's the reason for radio silence......
Me too! I certainly hope it isn't because they just don't feel like it's important enough to correspond with their customers.
I wonder if anyone in this comment section has taken the time to watch DA's videos on breaking in the Keymo mount? Or is this just a total b*tch fest?
At least Dead Air addressed it on here and hopefully got you sorted out. I have a can from TPM that I have a Video on here about that I have had in my possession for a good bit now with no luck on a call back or email. I made a video of the issue and they commented on the video yet still didn't help me out with the issue. After they were called out on it they deleted the comment.
that's definitely not cool
I bought the keymo hybrid from blackout defense just to put the sierra 5 on my ar and then i see all this bs people are going thru including the actual sierra 5 from da exploding on people ! I hope they fix your issue.
Update?
As of yesterday Oct 19, I have received tracking notification that my SBR and silencer are finally on their way back to me
I just received my first cans not long ago, dead air K and S. I noticed them coming loose after a few rounds too. Not sure if I’m just not tightening them enough or if there’s an issue, but this is disappointing to hear if I do have to send anything back.
I've sent mine in 2x now. They're telling me it's a muzzle device issue now..
I'm having the same issues with Smith & Wesson right now
I agree. Mine had horrible threads and a lot of metal shavings in my Mask can.
What’s the deal with guys and a guitar in the background?😂😂
I would call 6x per day and email 6x per day until they f'ing fixed it. F++K deadair.
Looking forward to updates on this brother, and hopefully it all gets taken care of quickly and efficiently.
Well I have been thinking about buying a Surfire warden and sending it off for the conversion so I can use it on my sand man k but after reading all this about detents and loose cans I think I’ll
Convert the sand man k to a SF mount the muzzle devices look better too
No. Great company just going through growing pains
I believe Zastava is on that same submersible. FMD
Was the muzzle device or the or can backing off? This is pretty vague
The can is loosening off of the muzzle device after a couple dozen shots. The muzzle device is super secure on to the barrel... as I beleive it's a heat fit process done by Occam, not just a standard thread on muzzle device.
@@Bulletn that’s very odd. I’ve never heard of that happening with Keymo.
So the can is coming loose from the keymo adapter or ? I put my wolfman on and shot one round thru it and the van wanted to unthread from the Keymicro adapter.
I have been waiting for a detent ring and a compression nut waited 9months for a can and it back off its a hunk of shit and there customer service blows thankfully I only own one of these cans
Any updates?
thanks good to know! Guess no Dead Air for me
I am dealing with something similar. I sent in my holster with Standard Co holster and it’s going on 3 months for a supposedly “lifetime” warranty. No response or anything. Now I’m out money on a holster and no product in hand. Hope they get you taken care of soon.
That sucks... but at least you can take solace in the fact that holsters dont require tax stamps ;)
My DA Keymo omega adapter lost the ratchet within 4 range sessions and now no longer has any ratcheting sound and loose. Called DA onlt to he told its "normal". After 4 range visits??? Deadair sucks!!
I believe DA mentioned this on their how to on the keymo system.
I have never had a single issue with my sandman-s.
cool. I'm happy for you.
What's the update?
Wish there was one that I could give you 😔
Idk what happened, but their cans have been 🗑 recently according to my dealer
I was about to buy a sierra 5 but now it’s a no go. I have a sandman s with no issues but it’s an earlier one.
Yes I have a dead air ti nomad fired 3 shots cracked sent it in for repair in may still haven’t got it back supposed to get it back in three weeks ya probably won’t be buying anything from them at all
They don't manufacture their cans.
We're now VERY involved in the manufacturing of our cans and nothing goes to a customer unless it's passed through our hands.
I literally was about to purchase a Wolfman, but now I'm hesitant.
These comments are not helping their case at all. I have a sandman S and a Sierra 5 awaiting atf approval. I’m at 200 days. This fuckin sucks to have to worry if these will hold up. I should’ve went with surefire 30 Cala this time. No wonder Dead Air has a lifetime warranty they know their products are faulty.
I have two Sandman already and one Sierra 5 waiting for the ATF approval. I would NEVER buy a DeadAir again. Ever. Customer service is the worst, co communications, no updates. A fucking shitshow
@@mxiii3729 Just wondering why you bought three of them then?
@@UA-camLovesCowards I bought 2 at once after hearing how good they were, apparently not. This Sierra 5 shit show just shows how they operate
@@UA-camLovesCowardshe didn't know at the time smart ass lol I'm just playing with ya
@deadairsilencers please help this guy
We have been in contact. I will keep everyone updated
@@Bulletn It's happening to me, too.
@@FreedomFundsTV I'm sorry to hear that sir. Wish I had some more info for you by now... but sadly none yet.
@@Bulletn did they tell you it was due to the muzzle device? That’s what they told me. I’m on my 3rd RMA for the same issue
@@FreedomFundsTV When I first contacted them, the customer service team offered that as the "solution"... but it seemed like more of a kneejerk response. However, I have heard back from the engineering team and it looks like the issue is with parts of the locking mechanism on the can. However, I have not yet received a final word. They are rebuilding my can... because baffle strikes were incurred durring testing.
All signs are pointing to their desire and dedication to figuring out the problem. So stay tunned.