I just bought the 5000 ES to connect to a new Sony A95K TV I bought a week earlier. I could not get sound from the TV to the Amp. I spent over two hours talking to Sony to clear this up. Talked with the TV people, then the amp people, finally the people that handled the ES line. The first two groups were where I spent the two hours. The tech from the ES line said you did not connect it correctly if I did not like it send it back. He was no help at all. I am so disappointed by the support from Sony.
I have all media players such as a fire tv stick plugged into the hdmi inputs in the back of the receiver, then just one hdmi out from the receiver to the tv. If you want hdmi eARC from the tv to the receiver, you have to turn on eARC on the tv, I never use this as it’s not needed or reliable..
5 years warranty (user error = return) anyone in tech support would say or buy a service to install for you (BEST buy geek squad) Sony ES customer service ***should be video calls*** for people like you (set-up videos already existed) techs can physically see setup (minimizing everyone's frustration = just speaking over the phone gets nowhere = pictures/video required) ***read manual*** HDMI zone 1 ***MAIN*** (to TV eARC) turn TV eARC on (should already be on AUTO-ON selection) (Receiver menu) Select "TV" eARC ***MAIN*** Better to use IP ADDRESS than physical Remote (same function with visuals of all settings = better than TV menu)
Sony needs to relaunch ***ES SPEAKERS*** (hoping an additional ES-GRADE SOUNDBAR, soundbase = willing to spend $2,000) HT-A9 & QUAD (needs less outlets and ***black*** color option) 360 sound is gimmicky and overkill ***CURRENTLY ONLY ES SPEAKERS ARE MADE FOR CARS*** _____ i bought az3000es to better existing sound to sony soundbars (Bluetooth only = with wifi MUSIC CENTER APP) ***life like sound*** to existing SONY soundbar (sounds better than current soundbars = no need for surround)
I just bought the 5000 ES to connect to a new Sony A95K TV I bought a week earlier. I could not get sound from the TV to the Amp. I spent over two hours talking to Sony to clear this up. Talked with the TV people, then the amp people, finally the people that handled the ES line. The first two groups were where I spent the two hours. The tech from the ES line said you did not connect it correctly if I did not like it send it back. He was no help at all. I am so disappointed by the support from Sony.
I have all media players such as a fire tv stick plugged into the hdmi inputs in the back of the receiver, then just one hdmi out from the receiver to the tv.
If you want hdmi eARC from the tv to the receiver, you have to turn on eARC on the tv,
I never use this as it’s not needed or reliable..
5 years warranty (user error = return) anyone in tech support would say
or buy a service to install for you (BEST buy geek squad)
Sony ES customer service ***should be video calls*** for people like you (set-up videos already existed)
techs can physically see setup (minimizing everyone's frustration = just speaking over the phone gets nowhere = pictures/video required) ***read manual***
HDMI zone 1 ***MAIN*** (to TV eARC)
turn TV eARC on (should already be on AUTO-ON selection)
(Receiver menu) Select "TV" eARC ***MAIN***
Better to use IP ADDRESS than physical Remote (same function with visuals of all settings = better than TV menu)
Sony needs to relaunch ***ES SPEAKERS*** (hoping an additional ES-GRADE SOUNDBAR, soundbase = willing to spend $2,000)
HT-A9 & QUAD (needs less outlets and ***black*** color option) 360 sound is gimmicky and overkill
***CURRENTLY ONLY ES SPEAKERS ARE MADE FOR CARS***
_____
i bought az3000es to better existing sound to sony soundbars (Bluetooth only = with wifi MUSIC CENTER APP)
***life like sound*** to existing SONY soundbar (sounds better than current soundbars = no need for surround)