Hi Skye, we'd love to have you in our Pack! Adventurous puppies are welcome here and don't hesitate to reach out if you have any questions! support.halocollar.com/hc/en-us/articles/360043976694-How-to-Contact-Customer-Support?
The latest rev to the halo2 software does not allow you to recalibrate your collar and mine shows my dog about 50 ft from where she actually is, with no way to correct it. She has now been wearing it for about three days and even though it's supposed to self calibrate it doesn't seem to work. So I'm at a loss on what to do, I would like to be able to go backwards to the last software I had that let me manually calibrate manually..
We're sorry to hear this! We recommend a troubleshooting session at the Dog Park. Our Customer Service team can answer all your questions live and advise about the next steps if they find your Collar might be defective. We have live agents available to assist you in the Dog Park 7 days a week. Please visit the Dog Park at dogpark.halocollar.com/, or through the Halo Collar app by tapping “Settings” (bottom right) then “Dog Park”. You will automatically be connected to an agent.
The Halo Collar is fully customizable so you pick what works best for your puppy! Here's an article with more information on our Feedback - support.halocollar.com/hc/en-us/articles/360044465574-What-Types-of-Feedback-Does-the-Collar-Provide-for-My-Dog-?
All of the above and often times inconsistently while your dog is trying to rest in the house. These "virtual fence" boundaries often stray. On the flip end, some times any feedback be it vibe, shock, or beep comes seconds past barriers being crossed. Hopefully not seconds too late.
Very cool. Will you ever add swappable batteries in a future design? If so, it will be a no-brainer to go with Halo and huge advantage over the competition.
Currently, the Halo Collar may have some issues being exact with the location if the area is heavily wooded. However, customers have had success correcting this issue by adjusting the thresholds on the Halo Collar app. We take into account all feedback from our customers and we are constantly working on improving our products to keep our furry friends safe at home and everywhere you go. If you experience any connectivity or GPS issues, please visit the Dog Park at dogpark.halocollar.com/, or through the Halo Collar app by tapping “Settings” (bottom right) then “Dog Park”, so that a live agent may troubleshoot with you to get your collars working perfectly.
HI Peggy, absolutely! It operates similarly to a laptop charger. Once it gets close, it will pop into place. Feel free to join our virtual Dog Par or give us a call if you have any questions, we're here to help! support.halocollar.com/hc/en-us/articles/360043976694-How-to-Contact-Customer-Support?
Hi Sophia! We're excited to state, the Halo App is available for both iOS and Android! We're here to help, so don't hesitate to reach out if you have any more questions! support.halocollar.com/hc/en-us/articles/360043976694-How-to-Contact-Customer-Support?
We're beyond stocked you're joining the Halo family! The training videos are the best part of the new member journey. Not only do you get to know the Halo system, but it brings you and your puppies closer together! Don't hesitate to reach out if any questions arise, we're here to help! support.halocollar.com/hc/en-us/articles/360043976694-How-to-Contact-Customer-Support?
Good for lap dogs that aren't very active. Active decent sized dogs will break all the fancy electronics in this with ease. Would you clip your cell phone to your dog collar and not worry? This collar with it's assortment of delicate electronics will fare about the same. I am on the fourth collar since 2021 and quit bothering with replacements in the summer of 2022.
Hi and thank you for your interest in Halo Collar! Our smallest Fence size recommendation is 30 feet by 30 feet; but it can go up to a total of 1,200 sq. miles, or 780 thousand acres! I've included a link below with more information as well! support.halocollar.com/hc/en-us/articles/1500007371622-Is-there-a-minimum-or-maximum-Halo-Fence-size-?
Welcome to the Halo Pack! The Halo Collar is an amazing tool to keep our furry friends safe at home and everywhere you go, and the unique Halo training programs are what will ultimately determine the effectiveness of the Halo system. If you ever run into issues with the GPS please contact our Dog Park, so our live agents can get your collar working prefect!
If you have a snowy, rainy or a cloudy day, the collar does not work and the dog gets beep at, zapped or yelled at even if it's sitting within your yard. Confuses your pup and they do not learn because they don't know what they might be doing wrong. Be careful, you dog will have to pay the price. Worst investment I ever made.
The Halo Collar is GPS enabled pet containment system so cellphone service is not needed for the Fence Boundary Feedback. Cellphone coverage is needed to see the exact location of your fur baby and I’ve included a link below with more information. If you have any questions on this, please DM us, we’re happy to help! support.halocollar.com/hc/en-us/articles/360044471574-Will-Halo-work-when-I-don-t-have-cellular-or-Wi-Fi-coverage-i-e-while-camping-or-hiking-in-a-remote-location-?
Hi! Halo collar supports hundreds of combinations of prompts from sounds, vibration, dog whistle and static feedback to train the human first and THEN the dog. If your dog does not respond to the positive stimulus, the system can admit a static feedback prompt if you choose.
I found the Halo collar a very poor product. I bought a collar back in late 2020. Had multiple issues with it not working. Returned for a refund. This all took about a year to send it in multiple times and then to get the refund. In late November of 2021 they came out with an updated version. Claimed they had fixed all the issues. I applied my refund for the new collar. Upon receiving the new collar the same issues persisted. My dog would get beeps and corrections when no where near the boundaries. Corrections and beeps would be delayed. In the summer of 2022 it quit working all together. Would not charge. I would not count on these collars to completely safeguard your dog. The quality is not there. The connectivity can be spotty with anything on cell data or gps. They should not put your pet's safety on this. The workmanship and reliability is not consistent. Might as well spend the $ on fencing or an underground dog fence. If you do try it out, please be aware of the very short window of time to return it. A 60 day return policy melts away fast with training and product shipping.
Thank you so much for sharing your feedback. We are constantly working on updates and improvements to the Halo Collar system and feedback is always welcomed and appreciated. If you still have your collar, please do not hesitate to reach out to us via the Dog Park for troubleshooting or for any questions you might have. We're here to help!
Still have the collar, kinda hard to do that when it won't turn on. How about sending something new and providing a better quality product?@@HaloCollar
Halo is a garbage company. The collar doesn't work, customer service is horrible, the app is trash, so is the website. Basically nothing works for $600 and you get to go through the super awesome mail return process.
*SHOP* Halo Collar 3:
halocollar.com/shop-wireless-dog-fence/?HaloCollar3FAQ&
I love the idea of creating custom safe zones for my pup. I'm considering getting the Halo Collar 3 for my adventurous dog.
Hi Skye, we'd love to have you in our Pack! Adventurous puppies are welcome here and don't hesitate to reach out if you have any questions! support.halocollar.com/hc/en-us/articles/360043976694-How-to-Contact-Customer-Support?
The Halo Collar 3's ability to connect to the strongest cellular signal worldwide is fantastic!
We couldn't agree more and thanks a ton for sharing!
The latest rev to the halo2 software does not allow you to recalibrate your collar and mine shows my dog about 50 ft from where she actually is, with no way to correct it. She has now been wearing it for about three days and even though it's supposed to self calibrate it doesn't seem to work.
So I'm at a loss on what to do, I would like to be able to go backwards to the last software I had that let me manually calibrate manually..
We're sorry to hear this! We recommend a troubleshooting session at the Dog Park. Our Customer Service team can answer all your questions live and advise about the next steps if they find your Collar might be defective. We have live agents available to assist you in the Dog Park 7 days a week. Please visit the Dog Park at dogpark.halocollar.com/, or through the Halo Collar app by tapping “Settings” (bottom right) then “Dog Park”. You will automatically be connected to an agent.
What kind of feed back does the dog get? Shock, vibrate or beep?
The Halo Collar is fully customizable so you pick what works best for your puppy! Here's an article with more information on our Feedback - support.halocollar.com/hc/en-us/articles/360044465574-What-Types-of-Feedback-Does-the-Collar-Provide-for-My-Dog-?
Looks like you can use all three
All of the above and often times inconsistently while your dog is trying to rest in the house. These "virtual fence" boundaries often stray. On the flip end, some times any feedback be it vibe, shock, or beep comes seconds past barriers being crossed. Hopefully not seconds too late.
Is this suitable for smaller dogs (Papillions) & if i have 2 dog collars do i need to subscribe and pay twice for full funtions
I'm excited to give my dog more freedom without worrying about boundaries.
We're so excited you're in our Pack!
I wouldn't put too much faith in it. Especially if you live near high traffic areas.
Very cool. Will you ever add swappable batteries in a future design? If so, it will be a no-brainer to go with Halo and huge advantage over the competition.
Hello, thank you for the suggestion! We will be sure to pass this along to the team for future consideration!
I live in a remote area that has poor cellular & GPS signal. Is there a guarantee with the Halo3 if the collar can not receive a signal?
Thank you for your interest in Halo Collar. To get all of your questions answered in real time please visit the Dog Park at dogpark.halocollar.com/.
I love the new color options, Orchid and Sunburst! Do you plan to release more colors in the future?
Hi Tommie, we're so glad to see you like them! We're always working on growing, so keep an eye out for future updates!
Does it work on heavily forrested property?
Currently, the Halo Collar may have some issues being exact with the location if the area is heavily wooded. However, customers have had success correcting this issue by adjusting the thresholds on the Halo Collar app. We take into account all feedback from our customers and we are constantly working on improving our products to keep our furry friends safe at home and everywhere you go. If you experience any connectivity or GPS issues, please visit the Dog Park at dogpark.halocollar.com/, or through the Halo Collar app by tapping “Settings” (bottom right) then “Dog Park”, so that a live agent may troubleshoot with you to get your collars working perfectly.
I'm curious about the magnetic charging port. Is it easy to use, especially for those who are not tech-savvy?
HI Peggy, absolutely! It operates similarly to a laptop charger. Once it gets close, it will pop into place. Feel free to join our virtual Dog Par or give us a call if you have any questions, we're here to help! support.halocollar.com/hc/en-us/articles/360043976694-How-to-Contact-Customer-Support?
I'm sold on the Halo Collar 3! How does the mobile app work, and is it available for iOS and Android?
Hi Sophia! We're excited to state, the Halo App is available for both iOS and Android! We're here to help, so don't hesitate to reach out if you have any more questions! support.halocollar.com/hc/en-us/articles/360043976694-How-to-Contact-Customer-Support?
I can't contain my excitement for the Halo Collar 3! 😍🙌 Just got one for my dog, and it's a game-changer. Any tips for new users like me?
We're beyond stocked you're joining the Halo family! The training videos are the best part of the new member journey. Not only do you get to know the Halo system, but it brings you and your puppies closer together! Don't hesitate to reach out if any questions arise, we're here to help! support.halocollar.com/hc/en-us/articles/360043976694-How-to-Contact-Customer-Support?
Don't put too much faith in it.
Wow, the Halo Collar 3 looks like a game-changer for pet owners! I'm curious, does it work well for dogs of all sizes?
Hi Isiah! The Halo Collar will work for pets who are a minimum of 20 pounds and 5 months old!
Good for lap dogs that aren't very active. Active decent sized dogs will break all the fancy electronics in this with ease. Would you clip your cell phone to your dog collar and not worry? This collar with it's assortment of delicate electronics will fare about the same. I am on the fourth collar since 2021 and quit bothering with replacements in the summer of 2022.
How many acres does it cover?
Hi and thank you for your interest in Halo Collar! Our smallest Fence size recommendation is 30 feet by 30 feet; but it can go up to a total of 1,200 sq. miles, or 780 thousand acres! I've included a link below with more information as well!
support.halocollar.com/hc/en-us/articles/1500007371622-Is-there-a-minimum-or-maximum-Halo-Fence-size-?
Just got a puppy.....German Shepard. Wondering if this will actually work for him?? Will it keep him in the yard without shocking the dog??
Welcome to the Halo Pack! The Halo Collar is an amazing tool to keep our furry friends safe at home and everywhere you go, and the unique Halo training programs are what will ultimately determine the effectiveness of the Halo system. If you ever run into issues with the GPS please contact our Dog Park, so our live agents can get your collar working prefect!
@@HaloCollar will the collar adjust from being a puppy to a full grown dog?
If you have a snowy, rainy or a cloudy day, the collar does not work and the dog gets beep at, zapped or yelled at even if it's sitting within your yard. Confuses your pup and they do not learn because they don't know what they might be doing wrong. Be careful, you dog will have to pay the price. Worst investment I ever made.
what happens when your phone is out of service though?
The Halo Collar is GPS enabled pet containment system so cellphone service is not needed for the Fence Boundary Feedback. Cellphone coverage is needed to see the exact location of your fur baby and I’ve included a link below with more information. If you have any questions on this, please DM us, we’re happy to help! support.halocollar.com/hc/en-us/articles/360044471574-Will-Halo-work-when-I-don-t-have-cellular-or-Wi-Fi-coverage-i-e-while-camping-or-hiking-in-a-remote-location-?
for $700, I will just go look for him. Thanks but no thanks.
are you on food stamps
It’s worthless if it doesn’t give the dog a shock. A shock hurts way less than a car hitting the dog.
Hi! Halo collar supports hundreds of combinations of prompts from sounds, vibration, dog whistle and static feedback to train the human first and THEN the dog. If your dog does not respond to the positive stimulus, the system can admit a static feedback prompt if you choose.
I found the Halo collar a very poor product. I bought a collar back in late 2020. Had multiple issues with it not working. Returned for a refund. This all took about a year to send it in multiple times and then to get the refund. In late November of 2021 they came out with an updated version. Claimed they had fixed all the issues. I applied my refund for the new collar. Upon receiving the new collar the same issues persisted. My dog would get beeps and corrections when no where near the boundaries. Corrections and beeps would be delayed. In the summer of 2022 it quit working all together. Would not charge.
I would not count on these collars to completely safeguard your dog. The quality is not there. The connectivity can be spotty with anything on cell data or gps. They should not put your pet's safety on this. The workmanship and reliability is not consistent. Might as well spend the $ on fencing or an underground dog fence. If you do try it out, please be aware of the very short window of time to return it. A 60 day return policy melts away fast with training and product shipping.
Thank you so much for sharing your feedback. We are constantly working on updates and improvements to the Halo Collar system and feedback is always welcomed and appreciated. If you still have your collar, please do not hesitate to reach out to us via the Dog Park for troubleshooting or for any questions you might have. We're here to help!
Still have the collar, kinda hard to do that when it won't turn on. How about sending something new and providing a better quality product?@@HaloCollar
Ok but 700 DOLLARS
I have one, it's a nice expensive brick. Barely worked. Always broke. You'll be on hold for hours on customer service trying to get any kind of help.
Halo is a garbage company. The collar doesn't work, customer service is horrible, the app is trash, so is the website. Basically nothing works for $600 and you get to go through the super awesome mail return process.