Love this collar, it's not a shock collar at all, and you can set the level of static really low. I have it on level four and it's like taking clothes out of the dryer. But my dog doesn't even need that correction, the other corrections always work fine. I just have it set if she goes way off the boundary close to the road. Anyway, I'm happy with this product! The static correction is totally optional, you can turn it off.
We hope to see you in our Pack soon! Definitely let us know if you have any questions, we're here to help! support.halocollar.com/hc/en-us/articles/360043976694-How-to-Contact-Customer-Support?
Hi Jasmine, we're happy to help and feel free to reach out if you have any questions about your Halo Collar system! support.halocollar.com/hc/en-us/articles/360043976694-How-to-Contact-Customer-Support?
We're so glad to see that! Feel free to reach out if any questions arise in the future - support.halocollar.com/hc/en-us/articles/360043976694-How-to-Contact-Customer-Support?
I just got a Halo collar for my dog, and i wonder if i can make a fence from one corner of my property line to the yard around and end it on the other corner of my house without connecting the dots so my dog can freely walk around inside the house without being afraid of the buzzing
Hello, thank you for your comment. You do need to close the fence in order for the fence to be active. For live, face-to-face assistance from a Halo agent, visit our virtual Dog Park via our website at dogpark.halocollar.com/.
Hello, you can securely provide your card information on our website at halocollar.com. For live, face-to-face assistance from a Halo agent, visit our virtual Dog Park via our website at dogpark.halocollar.com/.
Guys I want to like this product, I want the collar to work but you've got to be able to work the bugs out of it. I haven't been able to train my dog to it because I can't get it to work. The beacon that came with the collar isn't consistently giving off signals and each time I try to add a fence on the app, the app shuts down so I can't even begin to start training the dog to a boundary. The articles on the website don't address the issues I'm having. I've tried the dog park but am still waiting to get an answer back. This is a thousand dollar plus item. I've had the collar for three weeks and am about to return it if I can't get it to work.
I’ve been having a love and hate relationship with Halo for two years. 😢 I absolutely love it when it works, but the drifting gps drives me crazy. My dog, a standard poodle, learned the collar in a day, and quickly learned the fence limits. But the collar repeatedly gives him wrong feedback because it pings inaccurately. In other words, the dog is inside the fence but the gps pings him as being outside and he gets the warning or emergency feedbacks. It’s confusing and unfair to him. I have to watch the app carefully when I let him out, and most of the time I have to turn the fence off immediately, which defeats its purpose. And I can’t let the petsitter use the fence when I’m away because of its unreliability. In addition, the portability (which is a great feature of Halo) in nonexistent with incorrect location. I’ve done all possible troubleshooting with the company, but nothing seems to resolve the problem. I am currently using the collar mostly for the recall whistle -something any whistle can do, and to remind him not to bark at people on the street (using “hey” when I hear his barking). I really want to love it. It would be absolutely perfect if the geolocation didn’t drift so frequently and unpredictably as it does.
Thank you for your interest in Halo Collar. We definitely plan to ship worldwide in the future. Visit our website and add your name to the pop-up ad to stay up to date with all things Halo. www.halocollar.com
Unfortunately I will not pay an over $400 upgrade fee from my useless Halo2 collar to see if this will work in my area. Halo2 has been nothing more than a tracking collar for me because your GPS fences stink and improperly punish my dog. Giving him warnings when laying on my porch. Do you know I could have gotten a much better tracking collar for a lot less than what I paid for the Halo2? Not to mention my 1st Halo2 was defective in less than 6 months and I had to have it replaced.
Hello, we're sad to hear this and would love to research your situation and offer support. Please reach out to us via the Halo Collar app (Tap “Settings” then “Dog Park” ) OR via our website dogpark.halocollar.com/
Had the same experience and tried reaching out to Halo. It took 45 minutes to get someone on the phone. Terrible customer support. Chintzy quality and glitchy tech. My dog was in his kennel getting corrections while the fence boundary was easily 50 ft away.
This video convinced me that the Halo Collar is about dog freedom and safety. It's great to see happy, free-roaming dogs.
Freedom and safety are of utmost importance to us and we're glad you love to see happy puppies as much as we do!
Freedom and safety are of utmost importance to us and we're excited to see you love seeing happy puppies as much as we do!
I wouldn't have that much piece of mind. The tech is glitchy as is the quality.
Love this collar, it's not a shock collar at all, and you can set the level of static really low. I have it on level four and it's like taking clothes out of the dryer. But my dog doesn't even need that correction, the other corrections always work fine. I just have it set if she goes way off the boundary close to the road. Anyway, I'm happy with this product! The static correction is totally optional, you can turn it off.
Thank you so much for sharing your feedback and being part of the pack!
After watching this video, I'm seriously considering trying the Halo Collar. The combination of freedom and safety is compelling.
We hope to see you in our Pack soon! Definitely let us know if you have any questions, we're here to help! support.halocollar.com/hc/en-us/articles/360043976694-How-to-Contact-Customer-Support?
It's an illusion.
I've always wondered if the Halo Collar works, and this video proved it does! It's great to see real-life examples.
Hi Loretta, we couldn't agree more! We love hearing about our Pack Member's adventures!
Consider the source. It's not it is all cracked up to be.
It seems user-friendly and informative. It's reassuring knowing your pet is within boundaries.
Thank you so much for sharing and we couldn't agree more!
You'll be very fortunate if your pet stays withing those boundaries. This tech is glitchy and the collars are cheaply made and break easily.
Thank you for this FAQ! This is very helpful.
I’m sold! I need this right now, My furbabies are going crazy whenever I open our gate!
Hi Jasmine, we're happy to help and feel free to reach out if you have any questions about your Halo Collar system! support.halocollar.com/hc/en-us/articles/360043976694-How-to-Contact-Customer-Support?
Keep a close eye on them in case. This product is glitchy and the quality isn't great.
Halo Collar's GPS tracking is a true companion for outdoor adventures.
We're so glad to see you think so! Our goal is to keep our furry Pack Members safe where ever they go.
I had questions about the Halo Collar app, but this video answered them all.
We're so glad to see that! Feel free to reach out if any questions arise in the future - support.halocollar.com/hc/en-us/articles/360043976694-How-to-Contact-Customer-Support?
Is there more information available on the "training" and "manual mode"?
I just got a Halo collar for my dog, and i wonder if i can make a fence from one corner of my property line to the yard around and end it on the other corner of my house without connecting the dots so my dog can freely walk around inside the house without being afraid of the buzzing
Hello, thank you for your comment. You do need to close the fence in order for the fence to be active.
For live, face-to-face assistance from a Halo agent, visit our virtual Dog Park via our website at dogpark.halocollar.com/.
How do you cancel the service if not needed further? I assume you need to furnish CC info. How safe is that?
Hello, you can securely provide your card information on our website at halocollar.com.
For live, face-to-face assistance from a Halo agent, visit our virtual Dog Park via our website at dogpark.halocollar.com/.
Guys I want to like this product, I want the collar to work but you've got to be able to work the bugs out of it. I haven't been able to train my dog to it because I can't get it to work. The beacon that came with the collar isn't consistently giving off signals and each time I try to add a fence on the app, the app shuts down so I can't even begin to start training the dog to a boundary. The articles on the website don't address the issues I'm having. I've tried the dog park but am still waiting to get an answer back. This is a thousand dollar plus item. I've had the collar for three weeks and am about to return it if I can't get it to work.
This is very good to know. Especially when the company is in the comments but ignored this.
I’ve been having a love and hate relationship with Halo for two years. 😢
I absolutely love it when it works, but the drifting gps drives me crazy. My dog, a standard poodle, learned the collar in a day, and quickly learned the fence limits. But the collar repeatedly gives him wrong feedback because it pings inaccurately. In other words, the dog is inside the fence but the gps pings him as being outside and he gets the warning or emergency feedbacks. It’s confusing and unfair to him. I have to watch the app carefully when I let him out, and most of the time I have to turn the fence off immediately, which defeats its purpose. And I can’t let the petsitter use the fence when I’m away because of its unreliability. In addition, the portability (which is a great feature of Halo) in nonexistent with incorrect location.
I’ve done all possible troubleshooting with the company, but nothing seems to resolve the problem.
I am currently using the collar mostly for the recall whistle -something any whistle can do, and to remind him not to bark at people on the street (using “hey” when I hear his barking).
I really want to love it. It would be absolutely perfect if the geolocation didn’t drift so frequently and unpredictably as it does.
This is all I needed to hear
Does the collar need to be connected to wifi
I have a metal roof. Will that be a. problem?
no shipping in quebec...oh well
Thank you for your interest in Halo Collar. We definitely plan to ship worldwide in the future. Visit our website and add your name to the pop-up ad to stay up to date with all things Halo. www.halocollar.com
Unfortunately I will not pay an over $400 upgrade fee from my useless Halo2 collar to see if this will work in my area. Halo2 has been nothing more than a tracking collar for me because your GPS fences stink and improperly punish my dog. Giving him warnings when laying on my porch. Do you know I could have gotten a much better tracking collar for a lot less than what I paid for the Halo2? Not to mention my 1st Halo2 was defective in less than 6 months and I had to have it replaced.
Hello, we're sad to hear this and would love to research your situation and offer support. Please reach out to us via the Halo Collar app (Tap “Settings” then “Dog Park” ) OR via our website dogpark.halocollar.com/
Had the same experience and tried reaching out to Halo. It took 45 minutes to get someone on the phone. Terrible customer support. Chintzy quality and glitchy tech. My dog was in his kennel getting corrections while the fence boundary was easily 50 ft away.