I’ve been looking through all my resources to try and bring new ideas to the team, I remembered you sharing this when I went through service systems and it brought back some good ideas and memories, making connections is what its all about you can’t win every call but you can provide a 5 star experience on every call regardless of the sale and that’s the most important part
Thank you to Matt and the ABC family for showing exactly how a client should be treated when tough situations fall upon them. I look forward to working with all of you and continue to set the industry standard of 5 star service.
![Southie Longshoremen [T289]](http://i.ytimg.com/vi/vz27cvqwGuw/mqdefault.jpg)
![Southie Longshoremen [T289]](/img/tr.png)
Good stuff Matt. Thank you for this guide that I can personalize to make my own, for a new addition here to the abc team.
I’ve been looking through all my resources to try and bring new ideas to the team, I remembered you sharing this when I went through service systems and it brought back some good ideas and memories, making connections is what its all about you can’t win every call but you can provide a 5 star experience on every call regardless of the sale and that’s the most important part
Great Video Matt, it's nice to have something to watch, to see how it should be done, shows me the areas I need to work on.
Thank you to Matt and the ABC family for showing exactly how a client should be treated when tough situations fall upon them. I look forward to working with all of you and continue to set the industry standard of 5 star service.
Thank you Matt for making this video and showing us how to be a 5 star technician at a.b.c.
Touched on all key points and was very thorough as all of us techs should be.
Nice job, can’t wait to be that proficient myself.