BIFF Responses to Conflict Emails
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- Опубліковано 17 лип 2023
- Bill Eddy describes essential elements of Brief Informative Friendly and Firm (BIFF) email responses to hostile emails and texts. This clip is from a 6-hour Webinar for mental health professions titled, Managing High Conflict Clients: Ethical and Risk Management Considerations. The full program is available from www.jkseminars.com
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