Hello Pritham, I am really grateful to you for making this video. I have couple of question for you. 1. why can't we expand or see the stage in the UI when we order item in the Service catalog. 2. Also I followed your video and for me there were no default approval but only the approver from the Hardware team which was designed by us. which table should I put in the flow designer if I want something like that for. 3. Also, when doing this in the real world do the approver get a notification for this or how does it works when we assign someone as a approver for a item. If you could show us that as well. I would be great. Thanking you in advance. Your channel is lately my go to channel for ServiceNow and I look forward for all your informative videos on ServiceNow. 👌👌👍👍
Hey!! 1. I did not understand this, what exactly you want to see? 2. You know approval works based on the business requirements, so if an user submits a request, it can go to their line manager first for an approval and then it can also go to another team for 2nd level of approval, so it depends how you want to be configured. 3. Yes so in real world approver do get email notification mentioning the same and from email they also receive the link to approve directly. let me know for any further doubt 😀😀!!
Hello @@techwithpri, Thank you so much for replying to my questions, I really appreciate you taking so much time for answering to all my questions. So in the flow designer for ask for approval. I select sc_request to approve the request made in the Service Catalog. Where I selected anyone approves and assign Abraham Lincoln as the approver but when I impersonated as him I could not see any request to approve it. In real production instance, when I do that will the user who is the approver be able to see request which he has to approve or am I doing something wrong. Thank you in advance. I have learned a lot from your channel about ServiceNow.😄
Okay, so the approval is generating in the RITM itself? Like is it going to Abraham Lincoln (from the flow). You can impersonate as Abraham Lincoln and open Service Portal to see, there the approver request should be visible, in PROD they also get an email in their outlook.
Hello @@techwithpri, Thank you so much. It's only because of your video I was successfully able to execute Service catalog and flow designer. I really appreciate you taking so much time for answering to all my questions. You are awesome. .
20:37 In the Checking for the phone condition and network Task, we set it in the Flow to be assigned to Network, but I was able to close the task while impersonating Beth Anglin (from Hardware). I checked that one of the Network member is ITIL User, and ITIL User belongs both to Hardware and to Network. So the members of Hardware and the members of Network can close each other's tasks?
@@techwithpri u are attaching that flow in Catalog item form 👍. I have an interview on Monday wish me best luck 🤞. I did preparation by watching ur video 😁
I follow all the steps but , In my Catalog Item Iphone 14 , there is no default approvals are showing, also when i click on requested item there is no catalog task is showing
Very well done! Thanks for this video ! Very well explained !!
The pleasure is all mine 🤓..Keep watching and keep learning 👍
sir you have explained very nicely i have seen lots of videos for flow designer for basic use case but i find your explanation as best for me .
The pleasure is all mine 🤓..Keep watching and keep learning 👍
Very nicely explained 👍
The pleasure is all mine 🤓..Keep watching and keep learning 👍
Hello Pritham,
I am really grateful to you for making this video. I have couple of question for you.
1. why can't we expand or see the stage in the UI when we order item in the Service catalog.
2. Also I followed your video and for me there were no default approval but only the approver from the Hardware team which was designed by us. which table should I put in the flow designer if I want something like that for.
3. Also, when doing this in the real world do the approver get a notification for this or how does it works when we assign someone as a approver for a item. If you could show us that as well. I would be great.
Thanking you in advance.
Your channel is lately my go to channel for ServiceNow and I look forward for all your informative videos on ServiceNow.
👌👌👍👍
Hey!!
1. I did not understand this, what exactly you want to see?
2. You know approval works based on the business requirements, so if an user submits a request, it can go to their line manager first for an approval and then it can also go to another team for 2nd level of approval, so it depends how you want to be configured.
3. Yes so in real world approver do get email notification mentioning the same and from email they also receive the link to approve directly.
let me know for any further doubt 😀😀!!
Hello @@techwithpri,
Thank you so much for replying to my questions, I really appreciate you taking so much time for answering to all my questions.
So in the flow designer for ask for approval. I select sc_request to approve the request made in the Service Catalog.
Where I selected anyone approves and assign Abraham Lincoln as the approver but when I impersonated as him I could not see any request to approve it.
In real production instance, when I do that will the user who is the approver be able to see request which he has to approve or am I doing something wrong.
Thank you in advance. I have learned a lot from your channel about ServiceNow.😄
Okay, so the approval is generating in the RITM itself? Like is it going to Abraham Lincoln (from the flow).
You can impersonate as Abraham Lincoln and open Service Portal to see, there the approver request should be visible, in PROD they also get an email in their outlook.
Hello @@techwithpri,
Thank you so much. It's only because of your video I was successfully able to execute Service catalog and flow designer. I really appreciate you taking so much time for answering to all my questions. You are awesome. .
thanks!
Welcome!
keep watching and keep learning 👍👍
20:37 In the Checking for the phone condition and network Task, we set it in the Flow to be assigned to Network, but I was able to close the task while impersonating Beth Anglin (from Hardware). I checked that one of the Network member is ITIL User, and ITIL User belongs both to Hardware and to Network. So the members of Hardware and the members of Network can close each other's tasks?
Hey 👋
Yes as per this condition..🤓
but this flow will work fo every catalog item I think first u need to specify the catalog item like get variable or if requested item == iphone14
yeah got it u applied that flow in prcess engin on item form
Yes 🤓
@@techwithpri u are attaching that flow in Catalog item form 👍. I have an interview on Monday wish me best luck 🤞. I did preparation by watching ur video 😁
Sorry for the late reply 😅
But wish you all the best 👍
I follow all the steps but , In my Catalog Item Iphone 14 , there is no default approvals are showing, also when i click on requested item there is no catalog task is showing
Hey 👋
Make sure you are putting the conditions in a proper way.
And also make sure you are adding the flow designer in your catalog item 🙏🏻
👏👏👏👏👍👍
very 🤣🤣😆😅😂😂😛😋