Never split the difference | Chris Voss | Talent Connect 2019 (CC)

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  • Опубліковано 1 жов 2019
  • After 24 years will the FBI, Chris Voss has assembled a toolbox of effective tactics for high-pressure negotiations. In this talk, Voss shares the things you can do to turn the tide of negotiations in your favor - illustrating his points with both riveting, high-stakes stories of criminal negotiations and humorous, personal ancedotes from his trips to the mall alike.
  • Наука та технологія

КОМЕНТАРІ • 50

  • @concernedspectator
    @concernedspectator 4 роки тому +42

    42:12 "As long as your approach is to genuinely understand, to make them feel respected and understood, everybody you deal with, when you're done, will look at you and say we're good." Well this is just a great human thing to do. And yes, it's rewarding too.

  • @luckyboypictures
    @luckyboypictures 4 роки тому +29

    As a filmmaker and a screen writer, Chris would make a great actor. His voice, and look, just can't get that image out of my head.

    • @r2d604
      @r2d604 4 роки тому +2

      Al Pacino

  • @nickiguest3426
    @nickiguest3426 4 роки тому +26

    Great interview!
    I have read Chris's book a few times already n have been employing his techniques. The trick is to remember to use his teqnique once u have been triggered to respond, which is not always easy. For me when my gf is being difficult with me. I get triggered n upset n forget to use Chiss's tecniques, but then after the argument is done n im sitting there thinking; where did i go wrong? Thats when it hits me! I should have asked "HOW AM I SUPPOSED TO DO THAT?" Or used some other technique condusive to my desired results.
    I finally rememered to use his teqnique in a time of contention. She was being difficult and unreasonable with her demands. So with a calm FM DJ voice I asked "How am I supposed to do that?". Then used an effective pause. Her face softened n it was as if she had jumped in my shoes n walked me through the problem. Upon verbalizing n realizing that it was an unreasonable request I was immediately released from the hook n told not to worry about it. Yay! I was so happy I was able to avoid an argument n even come out on top.
    Nowadays I like to ask no orientated questions to get what I want cause she is very sensitive to reverse pychology. If I say "we should do this", she automatically wants to do the opposite. But if i say "Is it a bad idea to do this" because there is a chance she may already want to, she will probably give me a reason why it may be bad so i understand her situation but will eventually succumb to the idea upon her "own" percieved terms. hehehe! ;)
    She is my rock which I Sharpen my skills on n she doesnt even know it :)
    Now I have started to employ these techniques with my boss, my teenage son n life in general n I am gettjng tremendous results. Its like I have a super power. I can talk people through a situation or problem guiding them to the solution or results that im looking for n it is becoming easier n easier everyday! Sometimes i feel like im cheating or that it too obvious but its not. Its emotional intelligence!
    Thank you Chris! Your a genius and a life saver. Once understood, your techniques are simple and effective to employ.
    The most powerful technique that Chris has reminded me of is that.
    PEOPLE JUST WANT TO BE HEARD N UNDERSTOOD!
    Thank you!
    Sincerely,
    Wass.

    • @jdashlovela
      @jdashlovela 4 роки тому +2

      all a woman wants in an arguement is to feel like you are listening and empathize with her and you understand her needs. you dont need a technique for that. you just need to open your ears! 🤣 "I understand" goes a long way even if your not listening. 🤣

    • @someothername9462
      @someothername9462 4 роки тому

      Errrr.... Maybe time to dump your girlfriend? 🧐

    • @joshsayre4576
      @joshsayre4576 4 роки тому

      Nicki Guest house is

    • @joshsayre4576
      @joshsayre4576 4 роки тому

      Nicki Guest is

    • @joshsayre4576
      @joshsayre4576 4 роки тому

      Nicki Guest was

  • @gkro7137
    @gkro7137 4 роки тому +3

    You have the honor to experience the reinvention of the conversation, ladies and gentlemen.
    After this guy, it seems like every communication will look like Chinese calligraphy from now on.

  • @myviews7021
    @myviews7021 4 роки тому +11

    Watch the last 10 minutes, so good!!

  • @rem9547
    @rem9547 4 роки тому +4

    This is a well rounded talk with great content put together in the right order from start to finish to walk one through the Chris Voss philosophy. There are a number of great interviews with Chris where the interviewer brings out the best but this represents his take on it therefore better on a number of levels.

    • @gmnboss
      @gmnboss 4 роки тому +2

      That's right!

  • @PH1M0
    @PH1M0 4 роки тому +2

    Understand first, then be understood 👍

  • @relaxbro5605
    @relaxbro5605 4 роки тому +8

    Close your eyes and listen to Al Pacino's Masterclass on Negotiation

  • @sharlah4057
    @sharlah4057 3 роки тому

    I have seen this talk on a few different you tube videos. I am guessing this was the first time he presented the Haiti story since he attempted audience participation and couldn't get anyone to say "I was born here". He hasn't tried that in other you tube videos - its easy to mirror others but more challenging to get them mirroring you!

  • @NoraGermain
    @NoraGermain 4 роки тому +2

    LinkedIn can't afford a halfway decent audio engineer? Chris deserves to be heard without feedback....

  • @thespiritualot8464
    @thespiritualot8464 4 роки тому +1

    “Seek first to demonstrate understanding and you will be understood”
    “Is it a ridiculous idea for you to come and teach and the negotiation class I teach at usc?” One calibrated “NO” worth 5 “yes”
    Then, once you get that no. Move on to getting a “that’s right”

  • @renatoparedes7
    @renatoparedes7 2 роки тому

    Awesome guy, excellent information👍😁

  • @dontaesteel6448
    @dontaesteel6448 2 роки тому

    Reinforced security is important, Chris.

  • @xaviersoto3978
    @xaviersoto3978 3 роки тому

    I know this is a stretch to ask but can anyone find the speech that Voss recommended to watch in which this president "i dont know which one" asked no based questions to win the presidential election? Thank you if you can help.

    • @paulwalters5943
      @paulwalters5943 3 роки тому

      CNBC iconic speech he did

    • @MikkoRantalainen
      @MikkoRantalainen 2 роки тому

      @@paulwalters5943 Do you mean this video? ua-cam.com/video/WKrs7HdhUjM/v-deo.html

  • @Andy_M986
    @Andy_M986 3 роки тому

    Being Born in New Zealand before 2006 ,gives automatic citizenship,i can't get my head around why that would now change,to having at least one parent as a NZ citizen to warrant that.

  • @applejacks971
    @applejacks971 4 роки тому

    Anyone see the title as Talent Contest? Oh, it was just me then... :/

  • @alfr1
    @alfr1 4 роки тому +1

    Happy Accident = Serendipity.

  • @hamiltonbaduelimmigrations7668
    @hamiltonbaduelimmigrations7668 3 роки тому +1

    Sounds like... Anybody familiar with Jim Rohn?

  • @RightNow978
    @RightNow978 3 роки тому +1

    GooseWayne has left the chat 1:11

  • @ondersotomayor9310
    @ondersotomayor9310 4 роки тому

    Sabrá mucho pero es malo para transmitirlo

  • @JoseGarcia-il8ud
    @JoseGarcia-il8ud 2 роки тому +1

    Kidnapping is not a business. It's a display of violence for money using force, like taxes. Business is a mutual consensual exchange that benefits both parties.

    • @MikkoRantalainen
      @MikkoRantalainen 2 роки тому +1

      It's definitely business. The way you get the commodity in that business is not legal or morally correct but once you've acquired the commodity every action after that is just business. You negotiate the price and delivery details and make the customer feel the pressure to make the deal.

    • @JoseGarcia-il8ud
      @JoseGarcia-il8ud 2 роки тому

      @@MikkoRantalainen , it seems like a business but it's not. It's coercion. Businesses are mutually beneficial and create wealth.

    • @MikkoRantalainen
      @MikkoRantalainen 2 роки тому +1

      @@JoseGarcia-il8ud I guess it depends on your definition. I'm using this definition:
      "Business is the activity of making one's living or making money by producing or buying and selling products (such as goods and services)" and kidnapping for ransom is definitely included in that definition.
      en.wikipedia.org/wiki/Business
      What definition do you use?

    • @JoseGarcia-il8ud
      @JoseGarcia-il8ud 2 роки тому

      @@MikkoRantalainen The definition listed above requires mutual consensual transactions. Also, people are not goods or services. That's why America was one of the first ever to outlaw slavery because we know people are not goods.

  • @dandereks123
    @dandereks123 4 роки тому +1

    Sounds like Al Pacino

    • @janicenagao7409
      @janicenagao7409 4 роки тому +1

      He's the guy Al Pacino would hope to be.

  • @matthewvido3902
    @matthewvido3902 11 місяців тому

    25:01

  • @fleXcope
    @fleXcope 4 роки тому +1

    Al Pacino. Taller. Thinner. A little too chatty..

  • @JJSideshowBob
    @JJSideshowBob 4 роки тому +2

    04:55 “not one country in Europe are you a citizen in if you're born there."
    I'm sorry WHAT? That is utter nonsense and I'm sure he is aware. What am I missing here?

    • @inthesilentplanet
      @inthesilentplanet 4 роки тому

      America and Canada are dumb.

    • @Cluby2
      @Cluby2 4 роки тому +2

      SpoilerAlert I now assume you see what you’re missing here?

    • @plonialmoni0110
      @plonialmoni0110 4 роки тому +1

      NotToday
      Chris specifically stated developed countries with natural born citizenship.
      If you google “developed countries” 18 countries are listed including the Americas (Canada and USA)
      You’re welcome to double check me on this, but I didn’t see any other developed countries in addition to the Americas on your link with a list of countries that have natural born citizenship when compared against googles list of “developed countries.”

    • @MikkoRantalainen
      @MikkoRantalainen 2 роки тому +1

      In Europe and pretty much rest of the world except America and Canada you inherit the citizenship from your parents. For example, if a Swedish mom delivers a child in Germany, the child will still have only Swedish citizenship even if the child was technically born in Germany.

  • @NoName-lm7nk
    @NoName-lm7nk 4 роки тому +4

    Useless. All fluff no content.

    • @princesskaha
      @princesskaha 4 роки тому +3

      Wow, you really feel that way? Did you get a chance to watch it all the way to the end and you still think so? If you have a minute, please watch it again with a neutral mind, and let me know if you still feel the same.

    • @LK-uc9kh
      @LK-uc9kh 4 роки тому +2

      I've read the book and it's great. I bet you didn't read the book and didn't pay enough attention on what he's talking

    • @MikkoRantalainen
      @MikkoRantalainen 2 роки тому

      Are you trying to get a "No"?