Thanks for your videos! I've started to work in Collections a few months ago and your tips helped me all the way. Yesterday I used a couple of your phrases and I was able to calm an abusive customer. Your work is amazing
I love this video, it is so true and I try to get my agents to understand that they are negatively priming customers. I use your videos in my training classes. Thank you for posting all that you do.
When you said fill in the blank, I genuinely thought the word was 'hear.' I thought you were going to say acknowledge the customer buy saying I hear you and don't use 'fluff.'
Thanks for your videos! I've started to work in Collections a few months ago and your tips helped me all the way. Yesterday I used a couple of your phrases and I was able to calm an abusive customer. Your work is amazing
Great stuff. My favourite part was.... "I'm going to fluff my fro". Great technique to "lead" psychologically. Thank you. Golden nuggets as always.
I love this video, it is so true and I try to get my agents to understand that they are negatively priming customers. I use your videos in my training classes. Thank you for posting all that you do.
That you for posting! These tips have been incredibly helpful…
Thank you ❤
I do love your content!!!
Golden Rules!
#REEDFORSPEED💪
When you said fill in the blank, I genuinely thought the word was 'hear.' I thought you were going to say acknowledge the customer buy saying I hear you and don't use 'fluff.'
Ha!
@@myragoldenhi 😢
औ
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