7 Ways to Respond When A Customer Uses Microaggressions

In this video, I explain microaggressions and give examples of different types. I also show you exactly how to set a boundary for how you'll be treated and give you exactly what to say to customers who target you with racist or sexist microaggressions.
For more ideas like this, visit www.myragolden...
For more help, check out 20 Phrases to Set Boundaries with Difficult Customers: www.myragolden...

[@grapiko-gorilya]

Thanks for this, Myra. I'm just curious how your convo with the AV guy ended. How did you confront his microagression? :)

[@myragolden]

I merely responded with, "I'm the keynote speaker." Yet, if this happened to me today, I'd respond proactively saying something like, "You assumed my role based on my race. I encourage you to recognize and respect my role and others' roles, regardless of race or gender, and focus on fostering inclusivity, respect, and professionalism."

[@JessicaPierce]

Incredibly practical, useful advice as always. Thank you especially for the scripts at the end to use!

[@elenaa.4600]

Thank you Myra.

[@verdictic]

Thank you very much. I am really working on asserting myself & being able to accept myself as a person who can have their voice heard. I have been passive for so long and have been focused on forgiveness and letting go, but i notice that this won't last long because the emotions can be strong

[@myragolden]

I working on growing more assertive myself, so I can relate. You can do it! Keep working on yourself!

[@1sense21]

Thank you kindly for your valuable information and feedback!!

[@inspiredhealthfitness853]

greatly appreciated ma'am - i watched this video quite a few times & even saved & shared it with people & even to my team lead. all the best Myra :)

[@myragolden]

Glad it was helpful!

[@MsPhoenix99]

Thank You! Much Appreciated!!

[@ZymantasStudio]

Wow... It is so good!!!