Dyson CS is still using this video to answer questions, but it is out of date. The new filters are combo HEPA and Carbon. You have to discard the four pieces (2 purple HEPA sides, 2 green carbon sides) and only install the new 2 piece outer combo filter. Looks like they could have easily explained this in the inserts. It's rather cryptic. Come on, Dyson! We all know how to use simple language, don't have to use pictograms for everything.
One of the best "how to" replace a part on a household machine" videos I've ever encountered!!!!!!!!!! The young presenter was completely organized and accurate. Anticipated every question I'd had.............
Thank You so much Katie for posting this video. You just saved me from slamming my air purifier on the floor. LOL..... I could not figure out why the new filters would Not fit, even after fighting with it. Your video was so quick and to the point. I felt so stupid...did not realize the filter style had been changed and I had to also take the 2 green filters out. Once I did, the new filters went right in with Ease.
Dyson purifier filters aren’t currently recyclable - but as a consumable part, our engineers strive to ensure they have the longest life possible. Glass HEPA media is used, which typically has a longer life span than other filter media, to make sure it needs to be replaced as infrequently as possible. At the end of their lifespan, the filters can be disposed of as part of your normal household waste.
If anyone has trouble putting them back like me. Check your new filter, it’s probably a new version which is a combination of carbon and glass meaning you need to remove both purple and green (4 pieces total) before installing the new filters (2 pieces)
Can we have a cleaning your machine video? So how often, what tools or products to use and not use? Some of us are Dyson virgins and we just need that extra help with these things 😮
I have just changed my dyson filters when I turned it on the line is right at the top and is purple is this because maybes I have not put the filters back in correctly or is it until it adjusts itself?
We would certainly be happy to assist you! Drop us a DM on any of our other social media platform or you can contact us via live chat or phone support for further assistance.
We tried putting the replacement DP04 filters back but they are stuck and they are black not purple. Did we get the wrong type? It’s a genuine Dyson DP04 filter but it seems to be really difficult to take out once it’s clicked inside the silver cover. Any suggestions?
Thank goodness for @lowellcox5099 comment, otherwise I would've been mucking about with this thing forever. Now if I could only figure out how to reset the display to stop showing the replaced filters smh
You can reset the filter life through the app if connected, under machine settings. You can also use the remote to reset the fi;lter life by holding in the night mode button for 5 seconds, then the timer button for 5 seconds. You'll see a countdown when each are reset. This video shows the reset process using the remote ms.spr.ly/6059gPZtJ
I have this Dyson unit they are no longer using the two pieces filters set I order my filters customer service told me they do a combo set now two filters in one I installed my combo filter work great I don't have to replace two filters now pop out old put in new filters in one simple
Both the HEPA and the Carbon filters can last up to 12 months, based on 12 hours continuous use per day. Your machine will alert you when it's time for the filters to be replaced. We wouldn't recommend rotating your machine manually when it's switched off to avoid causing any damage to the oscillation mechanism.
I have a TP06 model. I pushed the buttons on both sides of the filter cover at the same time but only one side released. I’m unable to get the other side to come off. Can you please advise me? Thank you.
hey there, just figured this out so if still struggling thought ide help, with the newer model, you hold down the 'nighttime mode' button, which 'resets' it (takes filter down to 0%) hope that helps :)
surely you can clean the filters? for £60 a pop i'd hope can least clean them a few times before needing new ones... the HEPA filters can be done with a air blaster, see no reason why you'd need to replace those, but what about the carbon filters? any way to clean them?
this is the first time i've changed my filters. in directions i saw, including those wordless ones that came with the filters, it shows that you are supposed to hold down some button and count to 5 for each filter, whatever that means. The HEPA is pressing down on the moon and the Carbon involves pressing down on the directional button, each counting to 5 while holding down. If only there were words, i could tell you what this is for and why this video doesn't say anything about it.
After you changed your filters you have to put the button with the 2 arrows for 5 seconds and the machine will scan the new filter by a 5 second countdown. It resets the 100%lifespan because of the new filter. It's like resetting the miles on your car
After changing both filters plug in the machine then turn it on. Looking at your remote control find the button that has arrows pointing in opposite directions and the quarter moon button. Press each button down one at a time. The display on the fan will change to start a countdown from 5-4-3-2-1 then a checkmark. Keep pressing until you see the checkmark. This will reset the filter lifespan countdown so the fan will know when you need a new filter.
Strange, my Dyso Purifer filter doesn't come with green inner filter. Now that i saw your video, looks like some missing parts were not included when i purchased the unit.
Hi there, thanks for reaching out. So we know what machine you have and look into this further for you, please confirm the serial number. Please also confirm the country you're currently located in.
@@dyson thanks for the quick response. The serial found at the bottom of the unit is: K2A-XD-PEA1134A. And I took the Dyson unit with my Home Fiber Bundle with SingNet from Singtel which is for 24months payments. To be honest as a first time user. I do not know all the stuffs required on this unit. I hope this unit gives 100% air quality without that extra green filter.
Based on your machine's serial number, we see your machine is a TP7A machine, while the video is showing a TP04 machine. Your machine is newer! The filter in your machine is a 2-in-1. If you still need any help, feel free to reach out to us via email at sg.service@dyson.com, or call us at 1800 397 6674.
We'd recommend either contacting the Dyson helpline in your country directly, using a live chat service on the Dyson website if available, or sending us a DM via Facebook, Instagram or Twitter/X: @ AskDyson.
when i changed mine after more than a year (duh), the carbon filters looked the same as new but the HEP filters had a lot of thick dust all over them. i'll change them more often from now on. Unfortunately it's often impossible to get new Dyson parts.
@@Razalghul777 maybe you already live in a dust free environment... I think its normal for the carbon filter (the green one inside) to look the same since its the carbon pieces inside the filter that will trap the polluants
Hello - I just replaced the hepa filter in my dyson machine but it seems too tight to fit. I noticed that the filter Dyson sent me is black, not purple like the original. Is this the wrong filter?
The black is the correct color of the new filter. You will still need to remove both pieces of the previous filter, if you had the older two, 2-piece filters in place. The new one 2-piece filter does the same job with less waste. Having said that, you will still also need to reset the filter life on both filters for the machine to continue to properly work. If you still have questions, please email our team at askdysonUS@dsyon.com.
@@ufconlyfamz69 Very confusing, though, as the instruction leaflet in box that the new filter came in is still for the old two-part filter. It took me ages to figure out.
super confusing; such is life. I actually had to call the Dyson helpline with my model number and they walked me through it step by step. Part of the issue i think is that the models and technology constantly changes. Stay blessed 🙂
Hello Ashaction. We'd value the opportunity to go over your machine with you. To do so, please contact your local Dyson via phone, live chat, or email. You can also send us a direct message on Facebook or Instagram!
I think i may have the wrong filter for my dyson. I just don't know why this has to be confusing. I register my fan/purifier and bought the filters and they don't seem to fit now. This is why i usually refrain from buying things like this and now have to return these filters. If not so expensive i would throw the entire product in the garbage.
Can we get a couple of videos on how to CLEAN our fans. We can change the filters everyday and still have dusty insides. We don't need to know how to change the filters. There are so many videos of those already. We want to know how to safely disassemble our fans and get the insides clean.
So my dyson app is showing green in all categories. I don’t trust it. I have a dog. And I put it next to her crate. Still green. Is there anything I can do that is guaranteed to set it off?
This will depend on how often you use the purifier and the air quality in your area. The machine will inform you when the filter needs replacing. If you use the machine every day for 12 hours, you may need to replace the filter in 12 months.
@@dyson my serial number...F8F-US-NGA0655A.... returned the last set and got a new set and still having the same problem. The carbon filter on right is still red and showing full. The filter on left is good. Dyson Pure Hot and cool HP04
You will need to reset the filters from the remote. Did you already do so? If so, please reach out to us via private messaging through Twitter, Instagram, or Facebook.
The printed instructions are for the other machines that the filters are compatible with. Note, when replacing the combi filter, the instructions are different for your machine, please reset both the HEPA and the Carbon filter clocks separately, as shown here: ua-cam.com/video/9bog3NMu9ZU/v-deo.html This is our USA Facebook page: facebook.com/DysonUS/ To private message use this link: m.me/DysonUS Contact page on our US website: www.dyson.com/support
Hi there, So we direct your query to the relevant team, can you please confirm the country you are currently located in? Please also send us a PM with the serial number of your machine?
Dyson was redesigning the filtres, but they didn't tell anyone. They are also sending old instructions with new filtres, causing frustration and irritation among its customers. The product is excellent, but Dyson's communications skills need work.
@@charleswackett3412 Yeah I have the new ones now finally, I gotta admit I do like that they managed to combine the two filters into 1 which should save on plastic waste
Dyson CS is still using this video to answer questions, but it is out of date. The new filters are combo HEPA and Carbon. You have to discard the four pieces (2 purple HEPA sides, 2 green carbon sides) and only install the new 2 piece outer combo filter. Looks like they could have easily explained this in the inserts. It's rather cryptic. Come on, Dyson! We all know how to use simple language, don't have to use pictograms for everything.
Thank you for this comment. I was able to confirm via online chat with Dyson rep & successfully install new filters.
Thank you! I wasn't able to figure out why I could not install the new filters I still had the two carbon filters attached! Great comment!
Thank you from me also! Such an easy thing to explain, yet here we are searching video comments on UA-cam…
Thank you! Thank you! Thank you! I thought I was going nuts doing something wrong out had broken something.
Having spent a half hour messing with this damn fan... Thank you. The latest instructions on Dyson material don't say this at all.
One of the best "how to" replace a part on a household machine" videos I've ever encountered!!!!!!!!!! The young presenter was completely organized and accurate. Anticipated every question I'd had.............
Just the sort of feedback we love to hear - thanks for taking the time to share it with us, Joseph! 😀
Thank You so much Katie for posting this video. You just saved me from slamming my air purifier on the floor. LOL..... I could not figure out why the new filters would Not fit, even after fighting with it.
Your video was so quick and to the point. I felt so stupid...did not realize the filter style had been changed and I had to also take the 2 green filters out. Once I did, the new filters went right in with Ease.
I’m about to throw mine off my balcony why is it so difficult!!
If only it was this easy to put back the two filter holder back in the unit.
Thank you for your very instructions, can I ask are the dirty filters recyclable if not where do I dispose of them?
Dyson purifier filters aren’t currently recyclable - but as a consumable part, our engineers strive to ensure they have the longest life possible. Glass HEPA media is used, which typically has a longer life span than other filter media, to make sure it needs to be replaced as infrequently as possible. At the end of their lifespan, the filters can be disposed of as part of your normal household waste.
Thank you for this quick, informative video. Made the task so much easier.
It's our pleasure, glad we could help. ☺️
Please let us know if you may need any further assistance.
@@dyson Dyson, you're ridiculous. You do not even reply to e-mails. It's worst service I've ever come across in my entire life.
If anyone has trouble putting them back like me.
Check your new filter, it’s probably a new version which is a combination of carbon and glass meaning you need to remove both purple and green (4 pieces total) before installing the new filters (2 pieces)
Where can I buy filters
Can we have a cleaning your machine video? So how often, what tools or products to use and not use? Some of us are Dyson virgins and we just need that extra help with these things 😮
I have just changed my dyson filters when I turned it on the line is right at the top and is purple is this because maybes I have not put the filters back in correctly or is it until it adjusts itself?
We would certainly be happy to assist you! Drop us a DM on any of our other social media platform or you can contact us via live chat or phone support for further assistance.
We tried putting the replacement DP04 filters back but they are stuck and they are black not purple. Did we get the wrong type? It’s a genuine Dyson DP04 filter but it seems to be really difficult to take out once it’s clicked inside the silver cover. Any suggestions?
Thank goodness for @lowellcox5099 comment, otherwise I would've been mucking about with this thing forever. Now if I could only figure out how to reset the display to stop showing the replaced filters smh
You can reset the filter life through the app if connected, under machine settings. You can also use the remote to reset the fi;lter life by holding in the night mode button for 5 seconds, then the timer button for 5 seconds. You'll see a countdown when each are reset. This video shows the reset process using the remote ms.spr.ly/6059gPZtJ
I have this Dyson unit they are no longer using the two pieces filters set I order my filters customer service told me they do a combo set now two filters in one I installed my combo filter work great I don't have to replace two filters now pop out old put in new filters in one simple
Thank goodness I found your comment. I struggled trying to get it back together
@@carlacampbell2230 very simple once you get the combo glad I could help someone
Since the filter usually lasts for one year, shall I clean the filter occasionally during the year?
Did you get any answers and are you cleaning it need to know and thanks
Tell me how long can a this carbon filter last (green).. lastly you can turn the fan manually without turning on the fan?
Both the HEPA and the Carbon filters can last up to 12 months, based on 12 hours continuous use per day. Your machine will alert you when it's time for the filters to be replaced. We wouldn't recommend rotating your machine manually when it's switched off to avoid causing any damage to the oscillation mechanism.
What model is this, guys? I think it's the same as mine. I cannot see the model of mine written anymore... Only serial codes.
I have a TP06 model. I pushed the buttons on both sides of the filter cover at the same time but only one side released. I’m unable to get the other side to come off. Can you please advise me? Thank you.
Hi, Moira. Please feel free to reach out to us on our official Dyson Facebook page or the AskDyson handle on Twitter, we'd be happy to help.
you forgot the most important part. How do you reset it so it shows that you replaced it? It shows its still needs to be replaced?
mines doing this and it’s driving me nuts
You reset it in the app
@@sherpagne418 theres an app??
Hold power button for like 10 seconds
hey there, just figured this out so if still struggling thought ide help, with the newer model, you hold down the 'nighttime mode' button, which 'resets' it (takes filter down to 0%) hope that helps :)
surely you can clean the filters? for £60 a pop i'd hope can least clean them a few times before needing new ones... the HEPA filters can be done with a air blaster, see no reason why you'd need to replace those, but what about the carbon filters? any way to clean them?
this is the first time i've changed my filters. in directions i saw, including those wordless ones that came with the filters, it shows that you are supposed to hold down some button and count to 5 for each filter, whatever that means. The HEPA is pressing down on the moon and the Carbon involves pressing down on the directional button, each counting to 5 while holding down. If only there were words, i could tell you what this is for and why this video doesn't say anything about it.
I agree. Dyson is neglectful of it's customers when it comes to instructions.
After you changed your filters you have to put the button with the 2 arrows for 5 seconds and the machine will scan the new filter by a 5 second countdown. It resets the 100%lifespan because of the new filter. It's like resetting the miles on your car
After changing both filters plug in the machine then turn it on. Looking at your remote control find the button that has arrows pointing in opposite directions and the quarter moon button. Press each button down one at a time. The display on the fan will change to start a countdown from 5-4-3-2-1 then a checkmark. Keep pressing until you see the checkmark. This will reset the filter lifespan countdown so the fan will know when you need a new filter.
Strange, my Dyso Purifer filter doesn't come with green inner filter. Now that i saw your video, looks like some missing parts were not included when i purchased the unit.
Hi there, thanks for reaching out. So we know what machine you have and look into this further for you, please confirm the serial number. Please also confirm the country you're currently located in.
@@dyson thanks for the quick response. The serial found at the bottom of the unit is: K2A-XD-PEA1134A. And I took the Dyson unit with my Home Fiber Bundle with SingNet from Singtel which is for 24months payments. To be honest as a first time user. I do not know all the stuffs required on this unit. I hope this unit gives 100% air quality without that extra green filter.
Thank you, let us check on your machine.
@@dyson thanks, my unit is currently turned off right now. Not sure how can you access the unit.
Based on your machine's serial number, we see your machine is a TP7A machine, while the video is showing a TP04 machine. Your machine is newer! The filter in your machine is a 2-in-1.
If you still need any help, feel free to reach out to us via email at sg.service@dyson.com, or call us at 1800 397 6674.
Thank you!
wait what am i the only one who has to muscle these filters on every time…? why is it so easy in this video??
Where do I get the dyson filters in Athens Greece?
We'd recommend either contacting the Dyson helpline in your country directly, using a live chat service on the Dyson website if available, or sending us a DM via Facebook, Instagram or Twitter/X: @ AskDyson.
new filters didn't come with the carbon filters...
Same as mine
Is it me or do the filters still look clean
Dawg its for demonstration purposes
when i changed mine after more than a year (duh), the carbon filters looked the same as new but the HEP filters had a lot of thick dust all over them. i'll change them more often from now on. Unfortunately it's often impossible to get new Dyson parts.
@@judyweintraub267 yeah mine still look brand new that's why I'm wondering if that's normal. Not even much dust
@@Razalghul777 maybe you already live in a dust free environment... I think its normal for the carbon filter (the green one inside) to look the same since its the carbon pieces inside the filter that will trap the polluants
@@xash7202 its you ?
Hello - I just replaced the hepa filter in my dyson machine but it seems too tight to fit. I noticed that the filter Dyson sent me is black, not purple like the original. Is this the wrong filter?
We did redesign the filter, which may be why you're having this issue. Can you let us know which country you're in?
@@dyson USA
The black is the correct color of the new filter. You will still need to remove both pieces of the previous filter, if you had the older two, 2-piece filters in place. The new one 2-piece filter does the same job with less waste. Having said that, you will still also need to reset the filter life on both filters for the machine to continue to properly work. If you still have questions, please email our team at askdysonUS@dsyon.com.
This video is out of date. It does not show installation of the newly designed filtres.
new ones easier bro, just one filter to replace
@@ufconlyfamz69 Very confusing, though, as the instruction leaflet in box that the new filter came in is still for the old two-part filter. It took me ages to figure out.
super confusing; such is life. I actually had to call the Dyson helpline with my model number and they walked me through it step by step. Part of the issue i think is that the models and technology constantly changes. Stay blessed 🙂
how do you clean the green filter?
Hi Dan, thanks for getting in touch with us. Kindly send us a DM, and we'd be keen to assist you further with this. We look forward to your response.
My dyson has a strange smell after chafing the HEPA filter..what could that be?
Hello Ashaction. We'd value the opportunity to go over your machine with you. To do so, please contact your local Dyson via phone, live chat, or email. You can also send us a direct message on Facebook or Instagram!
Merci Dyson
Bonjour, avec plaisir. En espérant que la vidéo est utile pour vous.
Belle journée. ☀️
I think i may have the wrong filter for my dyson. I just don't know why this has to be confusing. I register my fan/purifier and bought the filters and they don't seem to fit now. This is why i usually refrain from buying things like this and now have to return these filters. If not so expensive i would throw the entire product in the garbage.
Can we get a couple of videos on how to CLEAN our fans. We can change the filters everyday and still have dusty insides. We don't need to know how to change the filters. There are so many videos of those already. We want to know how to safely disassemble our fans and get the insides clean.
yes please this! mine runs fine but little air coming out. I need to know where to open it more !
So my dyson app is showing green in all categories. I don’t trust it. I have a dog. And I put it next to her crate. Still green. Is there anything I can do that is guaranteed to set it off?
Hi Scott, thanks for getting in touch. Please send us a PM with some more details. We look forward to hearing from you.
Yeah , smoke some weed or cigarettes inside a room. Even when I have my door and windows open my app will detect it and turn red
smoke or even better - vapour from a vape device
@@dyson Dyson, you're ridiculous. You do not even reply to e-mails. It's the worst service I've ever come across in my entire life.
How much do the filter cost ???
Parts prices will vary by country. Please visit the Dyson website in your country to find out pricing on this filter in your part of the world
I've done that katie and unfortunately the led is has a flashing picture
Actually, I had to push the night time button 5 seconds and the two arrow button 5 seconds to reset the purifyer after changing the filters
For how long they usually last?
This will depend on how often you use the purifier and the air quality in your area. The machine will inform you when the filter needs replacing. If you use the machine every day for 12 hours, you may need to replace the filter in 12 months.
heavy smoker, mine goes 8-12 months depending on how i maintain, use 24/7 :)
Changed to new filters and reset it, still shows the carbon filter showing red, full. Redid several times and same results.
I'm sorry you are having an issue with replacing the filter. Please send us a private message with your serial number so we can further assist you.
@@dyson my serial number...F8F-US-NGA0655A.... returned the last set and got a new set and still having the same problem. The carbon filter on right is still red and showing full. The filter on left is good.
Dyson Pure Hot and cool HP04
You will need to reset the filters from the remote. Did you already do so? If so, please reach out to us via private messaging through Twitter, Instagram, or Facebook.
@@dyson Yes I did. Sorry I don't do twitter or instagram..how do I reach you on facebook?
The printed instructions are for the other machines that the filters are compatible with. Note, when replacing the combi filter, the instructions are different for your machine, please reset both the HEPA and the Carbon filter clocks separately, as shown here:
ua-cam.com/video/9bog3NMu9ZU/v-deo.html
This is our USA Facebook page: facebook.com/DysonUS/
To private message use this link: m.me/DysonUS
Contact page on our US website: www.dyson.com/support
You could become a Dyson 'expert ' in literally minutes.
my Dyson purifier does not have the same-looking inner filter. Mine is orange and is one piece.
Hi there, So we direct your query to the relevant team, can you please confirm the country you are currently located in? Please also send us a PM with the serial number of your machine?
@@dyson I bought my Dyson purifier Tp07 last week and it also has only one filter..Is it right?
@@dyson Dyson, you're ridiculous. You do not even reply to e-mails. It's worst service I've ever come across in my entire life.
The new filters dont fit on ….
Guys help it’s not working 😊
It sound so cheap
These filters have been out of stock for months, what gives?
Dyson was redesigning the filtres, but they didn't tell anyone. They are also sending old instructions with new filtres, causing frustration and irritation among its customers. The product is excellent, but Dyson's communications skills need work.
@@charleswackett3412 Yeah I have the new ones now finally, I gotta admit I do like that they managed to combine the two filters into 1 which should save on plastic waste
Also wash the grey plastic thingy. You should see de_dust 6 months later m8.