I have a Whirlpool microwave iXelium. How do I reset it. It

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JustAnswer Customer: Hi this is Lerato.
JustAnswer Customer: I have a Whirlpool microwave iXelium.
JustAnswer Customer: How do I reset it.
JustAnswer Customer: It has the time on and I cant seem to get it to do anything else.
JustAnswer Customer: Thank you
Pearl Wilson: Assistant: Can you guesstimate how old your Whirlpool is?
Pearl Wilson: Assistant: And just to clarify, what's the exact model?
JustAnswer Customer: It's less than a year old.
JustAnswer Customer: It's the 6rh sense
Pearl Wilson: Assistant: Do you plan on doing the work yourself?
JustAnswer Customer: If I can Yes
Pearl Wilson: Assistant: Anything else we should know to help you best?
JustAnswer Customer: Not that I can think of
David Hanger Jr: Handyman: Hello and welcome to JustAnswer.
David Hanger Jr: Handyman: My name is * * I am a certified appliance repair technician.
David Hanger Jr: Handyman: I will do my best to assist you with your questions today.
David Hanger Jr: Handyman: Unplug the microwave for 5 minutes if you have not already.
David Hanger Jr: Handyman: Then plug it back in, set the time, and test the unit.
David Hanger Jr: Handyman: Let me know what happens please.
JustAnswer Customer: I have tried switching it on and off and it didn't help
JustAnswer Customer: Pls call me
David Hanger Jr: Handyman: I understand.
David Hanger Jr: Handyman: Can you find and provide me with the model # please.
David Hanger Jr: Handyman: It is usually located on the frame of the microwave around where the door closes.
JustAnswer Customer: Model AMW 848/IXL
David Hanger Jr: Handyman: I am looking some info up as we speak.
David Hanger Jr: Handyman: Give me a few moments please.
David Hanger Jr: Handyman: Do any of the buttons respond when pressed?
JustAnswer Customer: On/off button, ok button, jet start button
David Hanger Jr: Handyman: Try pressing and holding the buttons in the attached picture for approximately 5 seconds or until 2 beeps are heard.
David Hanger Jr: Handyman: It may or may not work.
JustAnswer Customer: Did not work.
JustAnswer Customer: Is there Customer Service call center in South Africa?
David Hanger Jr: Handyman: I believe you have a bad user interface.
David Hanger Jr: Handyman: The parts and labor are covered by the manufacturers warranty.
David Hanger Jr: Handyman: Here is a LINK to the call center for Whirlpool to speak with someone there about getting a technician to repair the problem free of charge.
David Hanger Jr: Handyman: Please do not forget to rate my response.
David Hanger Jr: Handyman: I do not get paid by the site unless I receive a rating of 4 or more!
David Hanger Jr: Handyman: Thank you!
Pearl Wilson: Assistant: If you have a home improvement or appliance question and want to chat with an expert now visit justanswer.com/ythi

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