Hi. I just bought the same espresso machine yesterday and did everything whats told in the manual and it works well, but today I tried to open it but the machine won’t extract any espresso even if the function knob is in the coffee position. Can you help me?
Hello, a year ago I bought the Hyper H11 coffee machine from your store. At first, the extraction was okay, but now the extraction has become very light and the taste of the coffee does not appear. The extraction has become 90% water. What should I do?
Hi. I tried to adjust the volume of a single cup without the coffee filter installed and now the machine is releasing water through the steam stick instead of releasing it through the shower. The function button is in the coffee position. I have already restored the factory settings and the problem persists. How can I solve this problem?
Hello, please contact kol@hibrew.com Please tell me which shopping website you bought H11 from. The situation you described may require replacement of the steam valve.
I am dissapointed at the coffee quality with this machine - I am either with a really bad machine, or I am using the wrong type of mowing (current coffee is a universal mowing) - My previous coffee machine, a $50 plastic expresso machine, would make mind-blowing quality coffee with that powder, creamy and full, why won't this one? I know this is a chinese product, and given the Chinese lack of tradition with coffee, maybe that is why this machine is not so perfect yet... I hope I either get some feedback to get creamy coffee or I will order a new machine from another producer and exchange this one...
Thank you so much I learned allot from your video👍🏻👍🏻👍🏻
How large the boiler inside?
Hi. I just bought the same espresso machine yesterday and did everything whats told in the manual and it works well, but today I tried to open it but the machine won’t extract any espresso even if the function knob is in the coffee position. Can you help me?
It is possible that the pressure is too high, you can turn the knob to the water part for pressure relief
Hello, a year ago I bought the Hyper H11 coffee machine from your store. At first, the extraction was okay, but now the extraction has become very light and the taste of the coffee does not appear. The extraction has become 90% water. What should I do?
Hello，please contact kol@hibrew.com
I wonder why the temperature of the coffee is not really hot, I find it a little hot?
Perhaps everyone's perception of temperature varies.Currently, the vast majority of customers are satisfied with the temperature of coffee.
Hi. I tried to adjust the volume of a single cup without the coffee filter installed and now the machine is releasing water through the steam stick instead of releasing it through the shower. The function button is in the coffee position. I have already restored the factory settings and the problem persists. How can I solve this problem?
Hello, please contact kol@hibrew.com
Please tell me which shopping website you bought H11 from.
The situation you described may require replacement of the steam valve.
Hi! Do you have service centers? And where can we buy parts if may nasira? Thanks
Please click in ：hibrew.aliexpress.com/store/5246117?
Cold Extraction is not working. I have h11 slim espresso station
Please contact kol@hibrew.com To get help.
I am dissapointed at the coffee quality with this machine - I am either with a really bad machine, or I am using the wrong type of mowing (current coffee is a universal mowing) - My previous coffee machine, a $50 plastic expresso machine, would make mind-blowing quality coffee with that powder, creamy and full, why won't this one? I know this is a chinese product, and given the Chinese lack of tradition with coffee, maybe that is why this machine is not so perfect yet...
I hope I either get some feedback to get creamy coffee or I will order a new machine from another producer and exchange this one...
Please contact kol@hibrew.com
We will provide you with comprehensive after-sales service.