BCA SOLD ME A STOLEN CAR (NOT CLICKBAIT!)
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- Опубліковано 6 вер 2024
- BCA sold me a STOLEN 2018 Smart ForFour Electric - here's what happened next!
Walkaround video for my 2019 Renault Zoe ZE40 Dynamique Nav: • 2019 Renault Zoe ZE40 ...
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" We buy ANY car "
Even if it's stolen 😂😂
Have you considered doing an HPI check when you win the car at the auction but before you pay for it - that way you would have done the HPI check anyway but are in a far stronger position with BCA ie you dont pay because its stolen but you dont have to wait many days for your money back
This is absolutely what I’ll be doing going forward yes.
How about this one, bought a 2018 ZOE from a major UK car dealer company with multiple franchises, it was advertised as battery owned in a named General Manager statement. I asked for the HPi cert but didnt get it until after delivery. There were 2 records on the HPi statement one for car finance which was later settled and one for RCI/Mobilize for the battery lease! This dealer chain ended up paying £4,500 to buy the battery for me. I sold tbe battery owned ZOE to a dealer a year later for £6,500 more than we paid for it so the hassle paid off in the end. r@@ModernHeroes
BCA check them too. It obviously wasn’t on the list at time of checking
Sounds to me like you’ve answered your own question. The original owner sold to WBAC, but for whatever reason (perhaps he/she had to sell quickly and had to take the usual lowball offer they give for EV’s, particularly low range ones) they then reported it stolen to get a further payout from insurance.
Obviously when WBAC did their checks in that instance, there would have been no marker on it, and because it came from them BCA aren’t going to do a second check within group before the auction.
It’s now up to the police to find the insurance company that it was reported stolen to, and for them to confront customer and press charges for insurance fraud.
We had problems with selling my Dad’s car to WBAC - within 10 minutes of change of owner being registered that same day with DVLA by WBAC Dad’s insurance company called (before we had had time to cancel the policy) to say that the car had been involved in an accident 290 miles away…………….. as we were still close to the handover hut I drove back and FaceTimed the insurers to say look the car is still here in Scotland and you are claiming it’s just had an accident in Birmingham……. that’s swift travelling for a Honda Jazz. It was an insurance fraud, what was really interesting was that the car that was parked next to mine in the car park disappeared out of the car park in a cloud of dust and squealing tyres! Must have clocked on to why we had returned!
Wow that’s awful!
My takeaway is the 'whatevs m8' customer service - mistakes happen - but is the response that counts. Especially as they were effectively holding on to your working capital for several days. Makes you wonder if they rely on WBAC data showing not stolen at point of purchase into the trade, and don't re-check on re-sale.
Yeah I fully expect that’s what’s happened - another check done before the sale would’ve highlighted the issue.
That is disgraceful behaviour from BCA ,I would be screwing on day 3,I wouldn’t have done anything differently than you have fella ,glad the refund is now in motion,cheers fella 👍
If 'We Buy Any Car' (even stolen ones ...) bought the car before it was reported stolen, and they checked it was OK, then that information may have just followed the car through the internal process without being checked again. BCA sold it to you after it was reported nicked. It would be interesting to know the timeline and who sold it and how they acquired it. Most likely we will never know. Caveat emptor and all that.
Maybe a family disagreement, husband sold the wifes car or something, without asking.
Yeah this is my gut feeling. Can’t think how else you could bypass the ID checks etc WBAC do, unless they have significantly loosened up since I last sold a car to them a few years ago.
I started to write exactly the same thing but thought I'd check no one else had said this.
I have just ran a check on this car for free on Total Car Check, all you have
to do is register with them and you get a basic check with MOT history for free.
This one shows as stolen on the 02 July by the Met Police.
I think this car was bought by the vendor before it was on the stolen register.
But it takes time to enter a car into an auction so by then it would have been
showing as stolen.
Clearly BCA are not to be trusted, i hope your refund has been received.
The MET Police stole it on 2nd July... :)
Interesting to hear that you’re still confident in what BCA is doing generally. It’s easier to treat this as an isolated incident because it lets you carry on using them/carrying on with your business model of picking up your cars from them. They may be doing other things correctly but I’d worry about a lot of it being a front. Not knocking you by the way.
Many, many years ago; approaching the launch of the then, brand new Mk1 Vauxhall Zafira; I was in charge of a depot with 250 examples, going out to dealers prior to launch day.
One went missing.
It was discovered, entered for sale at a nearby BCA auction house; hours before the auction started.
I dont know exactly what happened, if it was a mistake by a dealer employee, or an actual attempt to sell it by a corrupt employee; but either way, BCA should have picked up on it, as soon as it arrived.
BCA , ive never trusted them , and they charge the most in fees.
Aston Barclay, Fleet auction group, and especially Shoreham car auctions, are much much better , and charge considerably less than BCA !
All the best with you business, personally im glad ive retired , as its the likes of BCA that made the job really stressful at times !
I bought a car from BCA and when i sent off the log book i got a letter back to say the vehicle had an export marker on it and was no longer registered in the UK! BCA were not interested and washed there hands of it. DVLA wouldnt tell me where the car had been exported to but it had Northern Ireland font plates with a garage name in NI. After speaking to them they remembered the car and who they sold it too who lived in Southern Ireland (destinctive car colour and trim). Southern Ireland had never registered it and neither had NI, I had to get statements from each, account from the dealer and eventually DVLA inspected the car and issued a new logbook.
BCA hadnt done the checks they should have in this instance and I would guess there are numerous others that also slip through the net due to the volume they process.
Have never bought through BCA again.
You're spot on. They had no title in the car, so there was no sale. The WBAC loop is a matter for BCA to sort (& it's probably a sticky conversation for someone to have) but that's nothing to do with you. You should have your money back immediately. If it's not in your account Monday, then demand a BACS transfer.
Considering the fees, that is NOT ok. Something more than you simply getting your money back needs to happen there, and someone needs to lose their job. I would contact Trading Standards about that too, they are not living up to their ToS, meaning they are not giving you the service you are paying for.
Chops Garage gradually reduced his dependency on buying from BCA and started forming relationships with dealers who had older vehicles that they had no interest in valeting and selling, as it didn't fit their business model. He also regularly promoted using Car Vertical prior to handing over money for these vehicles.
I don't know your area well, but are there local dealers that may have taken in older EVs which they would rather trade out for a reasonable price than try and sell themselves, as this would avoid all your costs of buying from auction?
I now only buy lease cars from BCA, WBAC and other crap they lump in with BCA OS sales always have issues and you are treated like dirt when you complain.
That’s shocking not just that they sold it but you’ve had such a fight to get it resolved. AstonBarclay seem to have a reasonable reputation. I blame you anyway for me getting an ev from when you had the MG so a while ago now but I certainly wouldn’t go back to ICE car now.
As the car was taxed just before sale to BCA they ran the checks so owner gets played then phones up the MET gets a crime number and reports it to their insurance company and gets paid out so two payments for one car.
a very small battery good for delivery like uber.
you should have also asked for compensation for them wasting your time
Had a situation many years ago, not involving an auction house, where a car came up as "stolen, obtained by fraud". This was pre internet, etc, so no instant checks could be made. The new owner, similar to yourself, was the innocent party. He had bought it from a second hand car dealer, who I also believe was unaware. The previous owner sold the car to someone and the cheque bounced. He reported it as stolen. Meanwhile the rubber cheque man sold it to the car dealer. It was subsequently dealt with by our legal department and I have no idea of the final outcome. I have my suspicions, but absolutely no proof, that the original owner and rubber cheque man were in cahoots.
However, with the checks available to BCA, it shouldn't have got as far as being available for sale. Cheers
Maybe try Shoreham Vehicle Auctions which Jonathan Porterfield reports favourably on.
Agree with this.
What you expect and what actually happens is two totally different things when it comes to auction houses
I'm guessing the original seller was given a figure from we buy any car. Went to hand it over and they screwed them over. The original owner irritate & pissed off then reported the car as stolen
Typical UK experience seemingly universal - you have a problem, you talk to customer services, but you might as well talk to your dog - customer services staff utterly clueless (no doubt appallingly trained and poorly paid). They can take your money but can't handle anything that is the slightest bit non-standard or requires consideration or action. And companies wonder why people have no brand loyalty these days.....
This debacle would have left a bad taste in the mouth from a buyers perspective, I'm glad they're finally doing the right thing with you.
Hi Use a credit card for part of the pirchase then you have them to refund you and then its the auction to sort out....distance selling rules ? Thx
It’s a business to business transaction so consumer rights legislation doesn’t apply. It’s also not possible to pay by card.
@@ModernHeroes OK Ta👍
I hope you are told how the story plays out from here. Is someone missing a car still?
Sadly this is where my involvement ends!
Mate a painful but useful learning lesson.
Your business seems to ve going from strength to strength 💪
Scorned partner. Maybe a messy breakup/divorce. Sells the car to WBAC then the other partner reports it stolen.
I thought the same.
Part of the auction fee is the indemnity fee which covers you if there was something untoward and undeclared by an auctionhouse. It would cover things such as a car being stolen or a write off etc. Will BCA be refunding you in full, or are they keeping the indemnity fee which you paid?
They’ve refunded in full - they don’t break their buyers fee down into an indemnity component and the rest.
@@ModernHeroes That's good to hear.👍
Very interesting. How the car ended up being reported stolen is one thing; BCA's shocking and completely appaling lack of corporate integrity, not to mention its non-functioning customer service interface quite another (I'd say the guy who listened to you and respected you demonstrated his own personal values, not BCA's). I'd stay well clear of them in future. Shoreham Vehicle Auctions gets some excellent press and might be worth checking out. Best of luck with your own business. It would be great to hear more about it on your videos 👍.
Pay a deposit of £100 or more, then the credit card company is jointly liable for the whole amount up to £30k. Section 75 protection is so valuable in this kind of scenario.
You can’t pay by card. It’s also a business to business transaction so consumer rights legislation doesn’t apply.
Perhaps someone should write a program that searches online for stollen cars.
Sounds like a piece of cake to do - but I think it's a trifle more difficult.
Moral of the story - don't buy from BCA. Plenty of other auctions out there.
All well and good if you’ll buy a broad range of stock - not so good if you’ve a pretty specific profile where their sheer size and coverage of the market makes them unavoidable.
I know someone who recently worked for BCA delivering vehicles up and down the UK and were being paid less than the minimum wage because their hours would constantly over run. They also told me that BCA are deliberately buying up as many used vehicles and storing them in fields to push up used car prices.
BCA are the equivalent of P&O in the car world.
06:15 "... I've got no interest in a car with a murky title..." or should that be a 'Merc-y' title...??? 🤣
I would have asked for my money back as soon as found out the car was shown as stolen.
I would have have phoned them once a day.
Im glad its finally sorted, but u still waiting to paid. I bet when when you buy a vehicle from them the money goes from your account streight away
No win, no Fee
List what your interested in , then check on vehicle score to find out the whole history of the vehicles including stolen on finance written off etc , common sense
It’s not “common sense” to pay for vehicle checks for every car you’re going to bid on at auction, it’s a massive waste of money.
I was going to buy a fisker as the prices are excellent at the moment But insurance is £1250 for the 73kw and 1850 for the 113kw so I’ll have to buy the id5
Yeah a lot of folks predicted this happening - stands to reason that with no support to speak of insurance would become difficult.
Why on earth would you buy a car from a company that's folded. They are not that cheap anyway. Would need to be super cheap to even consider it
@@stevebeever2442 tell me what brand new car you can buy for £22000 compared to a fully electric car with a solar panel on the roof, £22k is a bargain it just means you have no warranty but there are companies out there that can do software updates because that’s all that can really go wrong
BCA will refund you very quick. Its happened before and will do again. Annoying but pretty Rare.
This is really familiar, I'm sure I listened to a UA-cam video from someone in the trade who bought a car, cleared the finance and the previous owner reported it as stolen.
I wish my brain was younger, but this sounds like that scam has taught you and bca out.
Buying a stolen car from BCA is a Cinch 😂
WHAT CAUGHT MY ATTENTION, was when you said they are preparing docs to effectively 'buy the car back off you'!
This sounds worrying to me! Could they in theory, now report you for selling them a stolen car?
Surely they have to have a refund policy, that actually refunds you and doesn't buy back from you?
I've heard from reliable sources about WeBuy terms/conditions and the potential comeback power it has over customers, even if weeks after buying a car from 'joe public' they can charge money for 'repairs' or just cancel the sale because of a major undeclared fault by the seller. That's ok in theory, but again it can open a can of worms in what they deem major fault or wear n tear!
Even though this group of companies (IMO) are a bit dodgy and they will never get my custom, I highly doubt they would be stupid enough to report you and make their reputation even worse!
No - the paperwork effectively shows the purchase being credited and then a self billed invoice issued for them paying me, I’m sure it’s more how their accounting system works than anything else.
What the hell are you doing driving a silly shoe box like the Smart Forfour?
I’m not, did you even watch the video? 🤷♂️