Hello, try to reset the camera, open the wifi settings, find the AP hotspot of the camera, the AP hotspot is the ID of the camera. Reference address: www.sricam.com/article/id/5a31da5a3bf544808d616b41a48a3d84.html
@@dhenznuggets7007 Hello, reset operation reference address: www.sricam.com/article/id/86893fe352324274a2d06304b26d4b01.html. If it still doesn’t work, you can send me a video via email, email: support@sricam.com
@@srihomeipc2229 as in the video..the srihome app got zoom and focus button...mine dont have this function in the app with this sh028 camera..is there's a version of this model without optical zoom?
@@erwindsjohnny935 Hi, dear guest. You need to make sure if your SH028 is the old version. If it is, it is 3MP and supports 5 times optical zoom. If it is the new version, it is a 5MP fixed-focus camera.If you have any other questions, you can contact with our technical support by email. Email:support@sricam.com
@@erwindsjohnny935 You are welcom. It's my presure to help you. If you have any questions, contact me our email to our technical staff. Email:support@sricam.com
Hi, what model camera did you buy? Is it the 4G version of SH028? If it is, it cannot be connected to WiFi, and you need to install a 4G Nano card to use it.
@@behuman868 Hello, maybe I didn't explain what I meant to you. I mean, is your camera capable of installing a 4G Nano card/SIM card? If it is, your camera can't connect to WiFi, if not, it can.
@@behuman868 Hello, through your answer, you can basically judge that your camera is a 4G version. You need to install a 4GNano card to connect to the network, or connect via a network cable.
@@javiertrovato4433 Dear guest, the model of the camare is SH028, right? If your network is not well, it will be black screen. Also, you can update your firmware. What's more, if these methods can not help you, you can email to our technical staff. Email:support@sricam.com
Hello! I bought a second-hand camera of the same model, but the problem is that it did not come with the QR or ID tag. What solution do I have?
Hello, try to reset the camera, open the wifi settings, find the AP hotspot of the camera, the AP hotspot is the ID of the camera. Reference address: www.sricam.com/article/id/5a31da5a3bf544808d616b41a48a3d84.html
Hi! I hope you put record scheduling on your app. I really like your products. Thanks!
I'm glad to receive your feedback. We'll give your suggestion serious consideration.
Hola! Quisiera saber por favor como acceder al archivo de video de la tarjeta SD para ver la grabacion. Gracias!
Hi, you can click the link below to see how to do it.
www.sricam.com/article/id/1e76e38a0e604854b24e171a008b07fd.html
I tried resetting to factory setting because I accidentally deleted my old account but it doesn't work...any ideas?
Hello, do you have any tips? Any problems with the camera can be contacted by email. support@sricam.com
@@srihomeipc2229 The reset button is not working as expected. I cannot change admin password and I can no longer add visitors...
@@dhenznuggets7007 Hello, reset operation reference address: www.sricam.com/article/id/86893fe352324274a2d06304b26d4b01.html. If it still doesn’t work, you can send me a video via email, email: support@sricam.com
this camera sh028 got optical zoom?
Yeah. You deserve to have it.
@@srihomeipc2229 as in the video..the srihome app got zoom and focus button...mine dont have this function in the app with this sh028 camera..is there's a version of this model without optical zoom?
@@erwindsjohnny935 Hi, dear guest. You need to make sure if your SH028 is the old version. If it is, it is 3MP and supports 5 times optical zoom. If it is the new version, it is a 5MP fixed-focus camera.If you have any other questions, you can contact with our technical support by email. Email:support@sricam.com
@@srihomeipc2229 thank you....you the best!!
@@erwindsjohnny935 You are welcom. It's my presure to help you. If you have any questions, contact me our email to our technical staff. Email:support@sricam.com
Does it have auto tracking?
Hello, our SH028 supports humanoid tracking.
@@srihomeipc2229 But it is not showing on my app
@@srihomeipc2229 can you tell me how to do it?
@@ullas1thomas Hello, open the settings in the APP, click the alarm settings, and turn on the humanoid tracking function.
Q alcanzar tiene y asta q distancia graba
Hi, sir, its IR range up to 40m. It is PTZ camera, Pan: 350°, Tilt:170°.
@@srihomeipc2229 estas tienen carcasa metálica?
@@vectorvec4228 Yes, it is.
Unable to choose wifi because there no list of wifi!!!
Hi, what model camera did you buy? Is it the 4G version of SH028?
If it is, it cannot be connected to WiFi, and you need to install a 4G Nano card to use it.
@@srihomeipc2229 PTZ IP Camera, which was updated when tried to install
@@behuman868 Hello, maybe I didn't explain what I meant to you.
I mean, is your camera capable of installing a 4G Nano card/SIM card?
If it is, your camera can't connect to WiFi, if not, it can.
@@srihomeipc2229 Yes, has a slot for a nano card.
Thank you for your prompt replies.
@@behuman868 Hello, through your answer, you can basically judge that your camera is a 4G version. You need to install a 4GNano card to connect to the network, or connect via a network cable.
La acabo de comprar.
Thanks for your support.
@@srihomeipc2229 De hecho, tengo dos de estas cámaras. Muy buenas.
Cada 3 o 4 dias se pone negra la pantalla y tengo que subir al techo a reiniciar, un clavo !
@@javiertrovato4433 Dear guest, the model of the camare is SH028, right? If your network is not well, it will be black screen. Also, you can update your firmware. What's more, if these methods can not help you, you can email to our technical staff. Email:support@sricam.com
al parecer la cámara es muy problemática tiene mas fallas se les borra el id y no se puede conectar nuevamente