Regarding tools to use for app improvement, UXcam or Smartlook ar important as well cause they show you recordings and heatmaps of the users and you can notice recorded events and journeys in the app. Is like watching the user over the shoulder while using it. Tools like Amplitude are important, but they show you data and flows without the visual context. Great episode btw.
Paywall before Registration? I worry we'll have users paying (as an anonymous unauthenticated account), without having them properly authenticated in our system, and then have a ton more customer support issues, connecting the payment account to the user's selected authentication account. Example. Paywall payment: Links to PlayStore -> pulls the user's email address from the Google Playstore account open at that time. Then registration: Google/FB/Apple Authentication button: => pulls whichever email address the user chooses for authentication. would the e.g. FB authentication email overwrite the original one pulled from the Store/Payment account?
Regarding tools to use for app improvement, UXcam or Smartlook ar important as well cause they show you recordings and heatmaps of the users and you can notice recorded events and journeys in the app.
Is like watching the user over the shoulder while using it. Tools like Amplitude are important, but they show you data and flows without the visual context.
Great episode btw.
Paywall before Registration?
I worry we'll have users paying (as an anonymous unauthenticated account), without having them properly authenticated in our system, and then have a ton more customer support issues, connecting the payment account to the user's selected authentication account.
Example.
Paywall payment: Links to PlayStore -> pulls the user's email address from the Google Playstore account open at that time.
Then registration: Google/FB/Apple Authentication button: => pulls whichever email address the user chooses for authentication.
would the e.g. FB authentication email overwrite the original one pulled from the Store/Payment account?
Excellent work guys .. so interesting to learn and clarify things
Glad you enjoyed it!