Unlocking the Power of Unreasonable Hospitality: Insights from Will Guidara
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- Опубліковано 16 жов 2024
- How can the concept of "Unreasonable Hospitality" reshape the landscape of customer experience within the contact center?
In this podcast, Will Guidara, former co-owner of Eleven Madison Park restaurant and author of "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect," shares impactful business insights. His insights into hospitality, leadership, and customer service provide valuable lessons for businesses seeking to enhance their customer experience and build a customer-focused culture.
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Dubbed "The Queen Of Customer Experience" by Meta, Blake Morgan is a keynote speaker, customer experience futurist, and author of “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business”, an Amazon, Book Authority, and Porchlight bestseller. She is the host of The Modern Customer Podcast.
Visit her website here: blakemichellem...
Simply Wonderful. Thank you so much for this Blake. "Find the people you love and pursue your relationship with them with creativity and intent. Forever" that one's going on my wall
Thank you for sharing. I am happy Will's message resonated with you.
So much so. Thanks again!@@BlakeMichelleMorgan
Blake--love the prep you did for this episode. You can tell it in the questions you crafted, which were wonderful. Bravo!
I only wish you paused to dig deeper on some of his responses instead of jumping to the next question. Something like "Tell me more about what you just said" or something along those lines.
If you watch it back you'll see his reaction after you ask him a new question when he finishes answering. I felt like he had a few moments of vulnerability where he was hoping you'd build upon what he had said or explore it further. Hope this is helpful!
thank you so much Mike