I have this Resideo communicator on my system. The other day, I powered down my system to replace a CO detector. When I powered it back up, everything initially looked good. But then, I get a "Check 08 Phone Backup" message on my keypad, and the system ready light is not on. The Resideo looks normal (green signal light lit, and yellow light blinking). And, it is sending messages to my alarm monitoring company which I can see online in the activity log (shows up in the report as "TR-CELL BACKUP TRBL". Any idea why this trouble message is being sent? Thanks! I will call my alarm company, but the waiting on hold time is crazy long. BTW, the cell connection is the only connection for this system. I wonder why it's calling it "backup."
Hi Lee, thank you for contacting us. Our security products are handled directly by security dealers, we do recommend you reaching out to your alarm company, if they need assistance they can contact our security department directly for assistance. -Maria
I am looking at used radios on ebay. Does it matter if it is an ADT marked unit as long as it is the same model line for my panel ( honeywell lte-xa for a Vista15) and cell carrier (ATT) ?
Any update in the works to fix the connectivity issues on the LTE-M radios?
I have this Resideo communicator on my system. The other day, I powered down my system to replace a CO detector. When I powered it back up, everything initially looked good. But then, I get a "Check 08 Phone Backup" message on my keypad, and the system ready light is not on. The Resideo looks normal (green signal light lit, and yellow light blinking). And, it is sending messages to my alarm monitoring company which I can see online in the activity log (shows up in the report as "TR-CELL BACKUP TRBL". Any idea why this trouble message is being sent? Thanks! I will call my alarm company, but the waiting on hold time is crazy long.
BTW, the cell connection is the only connection for this system. I wonder why it's calling it "backup."
Hi Lee, thank you for contacting us. Our security products are handled directly by security dealers, we do recommend you reaching out to your alarm company, if they need assistance they can contact our security department directly for assistance. -Maria
Installing one today
I am looking at used radios on ebay. Does it matter if it is an ADT marked unit as long as it is the same model line for my panel ( honeywell lte-xa for a Vista15) and cell carrier (ATT) ?
Hi Clifford, we recommend reaching out to your local security contractor regarding all security device questins. -Jim
Not sure, but knowing adt could be proprietary, or cell card may be locked to them
Thank you