1987 Piedmont Airlines Passenger Relations Training - Station Agents

This 1987 training video was produced for Piedmont's Station Agents. This was shot at Piedmont Triad International Airport in Greensboro, NC. There are lots of great shots of GSO here.

[@oygovalt]

What were the correct answers?!

[@MistyMcLane]

I thought the first agent had too much anxiety and was hurried.

[@flu4pdmt]

The compassion and caring for the customer is practically nonexistent today. I miss so much the wonderful airline we were back then and how we took care of the pax.

[@peterfinn6098]

My God they certainly need to bring back this training in the industry

[@bromeliad11]

The mother and her young daughter that were upset and afraid shouldn't be sitting in the exit row.

[@BrownBrother27]

Were the Piedmont employees in the video actors or actual Piedmont employees at the time?

[@airpiedmont]

They were employees. Very few actors were hired for this video.

[@BrownBrother27]

@@airpiedmont Copy. Thank you!