Grandstream Webinar - Advanced Call Queue Configuration

Grandstream Networks webinar covering the configuration and setup of the call queue feature on the UCM. Also viewing at some of the more advanced functions of the call queue to give you additional flexibility on how to manage your call center.
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[@VoIPPortland]

The most amazing part about these features is they are LICENSE FREE. We've sold systems in the past where you can have a nice ACD .... as a $35k add on.

[@PreferredOffice]

This is great!

[@mustafasalman2249]

How to add prefix before the customer number to know from which call queue the agent received calls.

[@jimchisholm2304]

Question? can I have a either type of agent signed into multiple queues simultaneously?

[@ProsperKorley]

my phone has no option at the SPECIAL feature named UCM Call Center....what could be the alternative