I worked at a gas station for 6 years. Left it in April and started working in an assembly plant, making plastic exterior car parts. Even on our worst days at the factory, the stress is nothing compared to what was typical at the gas station. More pay and less stress, yes please.
On the other hand, customers haven't changed ( they've always had a gripe. ( Nordstroms used to take any returns )but workers' attitudes and resentment towards customers have. Workers hate the idea of, gasp, serving someone else,( who contributes to your salary.). There are people born to customer service, who appreciate " service with a smile " and who don't want their customer to go elsewhere . Who actually like people. But, in reality, these resentful and belabored - working -a- no -job- job , emotionless millenia are to be resented. ( about that college degree and those loans ) They whine about no " jobs", ( you mean real work), so they work what really are jobs that most robots can do ..... and they resent " those insane customers "( who are buying cheap Chinese- made crapola). A vicious cycle. Immarurity is joining in on the hate fest; maturity is finding upsides to endure , AND to keep looking for that next secure employment that brings some joy.
@@lindaleelaw5277 Actually studies have shown the attitude of customers has become worse in recent years. So customers have changed. Furthermore, over the last few decades, wages have stagnated even as production has increased. So those who used to be employed in those positions simply are fed up and dont want to take it anymore. This Great Resignation is the result. It is a long overdue labor market correction. Those who aren't sympathetic to labor always say "go find a better job". So now they are. And poverty wage companies now whine they can't find people.
@@lindaleelaw5277 you've either never worked in the service industry (food, customer w/e), or not long enough. There are actually ungrateful people out there who look down on customer service people, we're treated worse than you think. We're screamed at for something that's beyond our control, be it company policies, items our of stock, etc. Most of the time you're talking to crew members, not managers. The managers order the stock, kit the employees. Sometimes, things are limited offers and, like Ollie's, when they're gone, they are gone. Yelling at the workers isn't going to magically bring it back.
I'm a travel agent. Got a call from a client who just boarded her cruise ship and was in her cabin, looking out the window. She was angry because she said she paid more for an outside view and she could not see the ocean, just the dock. I had to slowly explain to her that when the ship pulled away from port and was at sea, she would see the ocean.
Aaahhh....reminds me of the story of a travel agent being told of by a client because they paid good money for a room with a view but claims that the view is blocked by a mountain. They were at the Swiss Alps, the view IS the mountain! 😅
I was a Travel Agent awhile back (I live in Australia) I booked a couple of newly-weds to Hawaii for their honeymoon... The husband called me in my office to complain about the "too many birds on the balcony, and the tv remote control isn't working" like seriously?! 🤦♀️
We need to move on from that "customer is always right" ... no it's not! Be respectful and all that but don't assume it's always right and defend your employees!
Actually, the phrase "the customer is always right" has nothing to do with retail. It refers to economics. The supply and demand chart specifically. Where when supply is high, but demand low, the price is low and vice versa. The phrase was coined do point out the low demand forcing prices down. Somehow it got put into retail and gas been abused (like everything else) by stupid consumers ever since. Yes, I work in retail -- food service to be exact and yes I've heard this phrase used by idiots a lot. Especially when they argue over tax. See, in my state, necessities are not taxed, however, restaurants charge sales tax as this isn't considered a necessity.
It was coined by the founder of Macy's department store. It has nothing to do with macroeconomics and everything to do with a specific way if lying to customers he developed that made his store successful despite having intentionally worse customer service than it's competitors.
@@Hevach I thought it was Selfridge's, but Macy's sounds right. "In matters of taste, the customer is always right" as in "Yes, madam, you do look very smart in those ludicrously mismatched items you've put together."
So glad I am neither working in retail, nor in the US. The worst thing that ever happened to to US society was the discovery of the saying "the customer is always right"......
I worked in Burlington and a customer returned a pot without the box nor plastic and the pot was dirty.So I opened the pot and it had food in it. Customer then says I wanna return the pot because it burned my mashed potatoes . I mean she should of atleast cleaned the pot instead of leaving it there.😑 Another time, I worked in Barnes and noble and a lady was paying her $7.00 total in all change while I had a long line and her 3 kids kept moving the change around as the mother was counting so I ended up getting confused and couldnt keep up with the amount so once she was done, I took all the change and I started counting and the mother yelled at me,gave me an attidue,belittled me, for me counting because her kids kept playing and messing up the change while she was counting so I had to count it.🤨 Customers are a pain in the ass and lack compassion,common sense, and understanding of things.They want things their way ALWAYS and forget that we have rules and regulations as a store and we cant always cater to them when their clearly in the wrong & have the audacity to look at you LIKE YOUR THE CRAZY ONE.
Customers with kids who aren't behaving and the parent(s) aren't correcting their kids. I naturally take charge of their kids, even sometimes picking them up, telling them "no". Parents never get assertive with me as at that time I act like they're not even there as the parents. One time I was on the clock and holding a woman's child in my arms and she was telling me "sorry" as I chewed her out for catching her child midair as he fell head first out the shopping cart. I caught him upside down, put him to my side and tore her a new one. Put her child in her arms, turned around and walked off. Another time a little girl was wanting to stand on our pumpkins and I told her stop. It happened twice. Third time she done it I picked her up, cradled her in my arms and carried her to her Dad sitting down in the adjoining bank where I plopped her in the seat next to him. Dad said. "See, you got in trouble." She didn't do it again. Once parents don't want to correct their kids, I take over. At that point the parents back off when the manager (me) is helping them, while also managing their kids.
Had a customer get pissed when he came in more then a month after Christmas to return a nephew Christmas card. He said he hadn't seen the kid so he wanted to get his money back. (Dude! Are you never going to see this kid again? Has next year's Christmas been cancelled?? Just pack it up with your Christmas stuff and you won't have to buy one next year!) Anyway, I tell him no. Our policy was once the holiday cards come down (and we leave Christmas cards up for like two weeks after Christmas) there are no more refunds on them. He demands to see the department manager to which I reply "I am the department manager." He responds with he wants a different manager." So, I call the floor manager over, let him explain to her what he wants and then watch as she points to me and says "It's her department. It's her call." I put the card back in the bag, hand it to him and tell him "Have a nice day." Best Day At Work EVER!!!!
I used to stand in for the manager in one office I worked in, but would still take calls. It felt great to say "I _am_ the manager". The staff used to say I said it like I was a Bond villain.
@@bromptondevice7685 Getting to say "I am the manager." to a customer and seeing them flounder for a comeback is the best part of being a manager. The rest of it kinda sucks.
The one at 2:15 reminded me of overhearing a young man tell the bank teller that he couldn't be out of money in his account because he still had checks left in his checkbook. (This was back in 1976)
@@bluesmamarara9213 It's really sad. Back when I was in high school, we had a class that you were required to take. In that class, they taught how to open a checking account, write a check, and reconcile it once you got your statement each month. The students were given a "budget" for the month, and had to stay within that budget, while paying all of their monthly expenses. I think it was a different mindset (from today's young) for most of us in the class, because none of us would still be living at home with the parents handling the day to day living expenses.
Oh the good old days! I’ve a few banking stories! One woman signed a withdrawal on her husbands sole savings account and yelled the house down when we wouldn’t give her the money. A very rigid old Priest used to come in always complaining.. one day he stopped himself while complaining, in order to add his insult to how the bank employees dressed so poorly. I think he referred to a proof teller working at far end, behind a higher counter. She had large bosom and unless she wore turtlenecks, there was a bit of cleavage. His eyes saw that far? He said just the girls dressed shabby. (We worked in a coal mining town). No one was going to wear their “ best clothes” to touch coal soiled cheques the men brought in from the mines. I defended the staff of course- diplomatically… He was mean in his homilies at Church too! The Priest prior to him was a “ hippie” and very kind person, such a drastic change.
I could relate to the barista who was told to finish the customers order even as the building was on fire. I worked at a USPS office . The police can to evacuate because of a bomb threat. A woman in line with her kids refused to get out of the building because she had been standing in line ‘for hours’. The policeman said she could leave or be arrested. She left screaming and swearing every inch of the way.
Thank God I have a job where I don't have to deal with idiot customers all day. It's amazing how many people get to about age 8 and completely cease developing mentally.
I worked at a major bookstore, a customer bought a book and decided that she hated the way the book ended. We would give her a store credit, but no refund because she hated the ending she threw the book at me I ducked and she hit the CEO of the company right in the face, broke her tooth, 3 stitches. She did not get a refund, but a trip in a Police car. We didn't press charges against her.
A customer at IHOP complained that the Cod tasted too fishy........ Working customer service in a call center and had a woman complain for 10 minutes (the phone had a timer, so I could see how long it took) about having been in hold for 5 minutes..........
One time I went to lunch with a boss and she ordered chicken parm. She ate all of it except a very tiny bite. She caused a scene and yelled at the waitress and the chef to say she wanted her money back or a free dinner because the chicken was raw. The chef pointed out that she ate the whole dish except the one tiny bite and refused to give her a free dinner or her money back. I never went to lunch with her again!
I ran a restaurant for 23 yrs. You'd be surprised just how many customers try this. One couple threatened to sue me because I refused to refund their money. I gave them my business card and told them, "See you in court."
When I knew they were going to make a scene. I called the cops and he'd them at the table. When it was pay or get arrested, they paid. I'm petty like that. As always, all the best to everyone. Chef Scott 👩🍳
I worked on the social media team for P&G from 2016-2018...the amount of people bitching about the smallest things was insane 🤣 I said "first world problems" about 20x a day
A cruise ship was experiencing some rough weather, so it was tilted a bit to one side. A lady walked up to one of the officers and asked why the ship was leaning so much. The officer said, “ Madam, because everyone is standing on this side of the ship.” She bought it!
I worked in a paint store and a woman returned a steel wool scrubbing pad with an attached handle dripping in paint and said it did not cover her walls smoothly like it showed in the paint pad commercials. Yeah, I guess that's what happens when you paint your house with steel wool. I had another customer report our wallpaper dept head to the DA's office for cutting a window shade incorrectly. Unless you've worked in one, you can't imagine what goes on in retail stores.
I'm not a retail worker, and the guy wasn't getting too upset, but at a pharmacy I had to wait in line behind a guy who was asking why his prescription was costing ten dollars when it said on the bottle that it cost three. It took me a minute to realize what he was talking about. This pharmacy will print "3.00 refill" on the bottle which means you have three refills left until they have to be authorized again. I felt sorry for the cashier and pharmacist who had to talk to him, because nothing was getting through to him. The pharmacy people were trying to close and this guy held up the line for awhile.They told him to come back the next morning to figure it out. I feel sorry for whoever had to try to explain it to him then. I have never heard of a pharmacy putting the price on the pill bottle/container. As a side note, he was getting another prescription for free.
I work in a pediatric doctors office. This lady came in with two kids...a toddler and a baby. Coworkers checks her in...she sits down...her toddler son is running around the office even went in patients rooms...the front office staff was scared to say something so I came out my office and said to her that this is a doctors office and not a playground or daycare. She apologizes...then she gets a call. Goes out of the office to take the call leaving her kids there...her toddler got up doing the same thing...this time the baby is in his stroller crying, and other patients were annoyed..so I went out...got the mom and asked her to leave...she responds...well you don't have anything to entertain her kids. I told her that's not our job...our job is to treat your kids...not babysit them entertained...keeping them entertained is your job as a parent. She storms out cussing...no surprise there. Meanwhile the other parents in the office clapped as she left...lol.
I've worked 20+ years in fast food. Believe me when I tell you, this sh*t is tame compared to what I've been told. One example: customer asked me what kind of cheese is on a chicken bacon SWISS. 🤦 I got lots more. If I was a comedian, my whole act could be on stupid things customers & coworkers say.
The thing to remember is the first amendment. They are “ right” or free to voice a complaint. How one responds diplomatically to discover the problem and find a solution is key.
And many times they are not aware, mistaken or had an off day. So, it’s important to keep focus on being kind while getting solutions. Sometimes not fully solvable but alternatives or gentle education suggestions or sometimes give a discount, perk, coupon even if they realize it was their “ error”. Try to never use words “ error- mistake- your fault-. To them personally. Learning . Awareness. Rephrase guide rules. Legalities. Being kind while delivering they misunderstood is key.. sometimes they are right. So it’s best to state the above to oneself or company too. Admit the error and correct quickly when possible. Always follow up so it gets corrected without them having to return.
My mother rarely got upset over things, but when she did - look out. She never yelled. She got quiet which is when she was scary. If she felt she was in the right she would say "Think about this: I'm income. You're overhead. Do the math and then tell me how you're going to fix this." Usually worked too.
Some you giggle & some there's no words for. Years ago I worked retail @ a western store off an interstate. A family lost nearly all their mattresses because they had not properly secured them. Thank goodness no one was hurt as they flew off the back of the truck. It was a group effort retrieving the mattresses. Conveniently for the family our store was right there & we sold ropes. Any length you'd want. The man pulled in and asked if we had rope to tie down his mattresses because he had forgot to do that properly. We not only pulled rope off our shelves , we tied down his mattresses for him .. good quality rope !!!! My manager told him it's $30 for the ropes we used. Man threw a fit that we were charging him for the rope😳
I used to work a grocery store as a cashier and a pair of customers tried to use coupons from another store. I told them their coupons didn't work at the store because the barcodes on those coupons didn't even register on our system and I was confused as hell they even tried to do so to begin with, but they kept insisting that since it was for the same items, it didn't really matter and that I should change the price manually. Not that I did because getting chewed out by my manager wasn't on my to-do list that day. Eventually, after they got angry and yelled in face and more refusals on my part, they realized I wasn't going to give them the coupon price, so they told me to take their entire cart full of items back and left. I normally hate putting unwanted items back since it's a tedious duty, but that day I was more than happy to do it.
This week I had a customer get angry because of how long the 2.4 metre piece of timber he’d ordered to collect was. Apparently, there should have been a ‘warning’ before he clicked ‘buy now’ on the website.
@Baba Ganush As someone who lives in America, I must say I've never come across anyone who thought that. Usual assumption I have heard of is meter ≈ yard, which is off, but a lot closer. Either way, it takes < 15 seconds to type "2.4 meters to feet" in a search engine of your choice and get the answer lol
Fun video! Someone phoned the veterinary hospital once and asked if the vet was male or female. The reply was the vet is female. Guy on the phone asked if he could come in and have a look at the female vet. The creepy phone guy was told he can make an appointment and the office call was $50. ( price was much increased for a " viewing ". Don't think he came in.
I left Toys R Us years ago when on Christmas Eve a customer came in and demanded the bike he looked at last week. He hadn't reserved it and it was Christmas Eve. We'd since sold out of that model, obviously, he hasn't reserved and it's Christmas. He blamed me for "ruining Christmas for his son" and when I clapped back it wasn't my fault he hasn't reserved the item or purchased it when he saw it last week he grabbed a random bike and threw it at me. My manager apologized to the customer for MY behaviour and I quit on the spot and took him through a tribunal. I filled for assault on the customer and won, which I used the money to take the manager through a tribunal, which I won but I lost more financially than I'd made but it was still worth doing because they can both play in traffic and I was too pissed to not be petty about it. But the worst part was some kid didn't get a Christmas because his pathetic excuse of a father waited until the 24th to sort out his present.
I was a shift lead at taco bell for 3 and a half years and this idiot customer was convinced that I could fix his credit card because it kept declining. I told him that the most I could do is give him his order for free but he would have to get a hold of his credit card company to see what was wrong. He was so mad that he called corporate and they told him the exact same thing!😂😂😂
Another time still at 7/11, a woman came in to check her lottery tickets for winners, the whole time she went on and on about how "they keep saying the Flu shot is being used to turn kids gay" "they always talk about how Obama was born in russia" yada yada, when I getting tired of just nodding and listening simply asked "who's they?" she flipped out and just stormed off, leaving her tickets behind. One of them was a winner, I made 50 bucks extra that day
Working at U-Haul, had a drunk lady call the 911 and try to have me arrested because I wouldn't rent her a truck. Instead she got arrested for DUI (she drove her car to U-Haul).
Worked as a cashier for a grocery store a ways back. Once got called racist for asking a young lady for her ID for the alcohol she was buying. Turns out she left her ID in the car and rather than just going to grab it, her lazy butt would rather call me racist to avoid going to get it. Didn't work, essentially told her I only hate people with bad personalities, the shame kicked in and she scurried off to grab it. Some people man. -sighs-
I've worked in customer service most of my life. One highlight was a woman who would come into Sbux, get a frap with very little ice. Fine. She would bounce back and forth between whipcream or not. Finally announced she was lactose intolerant. I couldn't explain to her that (at the time) there was no dairy free fraps. No matter how long I tried. She then told other baristas that I was intentionally putting dairy in her fraps. (This was a pre-mix) She threw the frap onto the door, and it being winter, what a fun mess to clean. Last story, a woman, older and wealthy, would come into my store speaking french. But would become infuriated, screaming in french, because we didn't speak French. This is inside an Italian themed store in Chicago... 😮💨
Not an employee but a customer. Almost two years into the pandemic now, almost two years since registering every customer by name, surname and phone number (only made available to health care authorities for contact tracking purposes in case of Covid) became the norm for restaurants and other places (at least here in Europe). Yesterday I heard my husband making a restaurant reservation on the phone and going "yes, of course, I understand, no problem" in the saddest tone. I thought he was being told the restaurant was closed or something. Afterwards, he explained me that the staff person had been extensively making unnecessary apologies for asking for his phone number. He had probably been extensively insulted moments earlier by some a*hole customer who blamed it on him for applying a freaking LAW in EMERGENCY times. This made us feel so sorry for all those workers who are used as a punchball by bitter, angry, exhausted crowds. Moreover, the people who gets so nitpicking about their privacy is probably the same who posts pics of their toddlers using the potty on a public page. I wish their kids/grandchildren will sue them on their 18th birthday morning.
When I was a little kid I got angry at a shop assistant because she asked me to pay for an item I wanted. "It says 'gifts for everyone' in the window" I shouted and stormed out". When I got home Mum had to explain the concept of a gift shop.
The customer is NOT always right and i do not understand why employers think it is acceptable to allow their employers to be so disrespected and abused by rude, entitled customers! So wrong!
Worked for my countries mail service for 12 years in the retail section the most memorable customer I had posted a parcel then came in 2 hours later and started ranting at me that I was still in the building and not off delivering his parcel to the other side of the country. His logic was because he paid me I should be the one that personally takes his parcel to its destination.
I had a lady wanting to use one of those over-the-counter drug reduction cards. It would have been accepted at Walgreens, Walmart, CVS. I work at the Dollar Tree.
I worked at a hot food counter, and a woman comes in. Woman: *deadpan/lobotomised* I want food. Me: ok. What would you like? *gestures to the salad counter and hot food on display. Woman: ... I want food. Me: *reads out the entire menu in a chirpy voice while gesturing to food on display.* Woman: whats that? *points at salad counter.* Me: Deli salad. Do you want a deli salad? Woman: Yeah. Me: ok, which one do you want? *Names and POINTS to each salad as I go* Woman: ... I want a deli salad. Me: which ONE? *encourages her to point at it* Woman: I want a deli salad. Me: *repeats exercise while explaining whats in what salad.* Woman: That one. *points to butternut squash salad.* Me: ok. Thats one butternut squash salad. *rings up total, she pays, and I scoop the salad from the display dish into a box IN FRONT OF HER, and take it to the collection point. Woman: *points at the butternut squash* What's that? Me: Butternut squash. Woman: I didn't want that. SO WE GO BACK AND DO THE WHOLE DAMN THING AGAIN. I swear, the day they fired me for drinking 1 fluid ounce of waste milkshake, (yes, really), was the happiest day of my life.
I'm a beach officer - i had a lady who didn't like the fact that the tide would be in, in the morning (she wanted a wedding on the beach) and demanded I change it. When i explained that the tides aren't under our control she yelled "of course they ****ing are you write the tide table"
i worked retail in college and whenever we ran a buy one get one free offer, every single time without fail someone would buy one item from the range and throw a toddler tantrum when we pointed out that they could get another item up to the same value free, with most screaming that we were trying to trick them into spending more money :)
My husband was managing a discount store and worked the register often. Many people couldn't handle the idea that items that are labeled 2 for $5 ring up at $2.50 apiece. His favorite was when a guy started complaining about it and the guy's girlfriend dope-slapped him and said, "Do the math, doofus!"
I worked at del taco for over 10 years and so many times people would come through and I would hear them on the phone telling someone they were at taco bell. I would say over the speaker I'm sorry you are at del taco lol 😂
I work at a target. I over heard a Spanish speaking co worker having a hard time with an English speaking customer. I came up and offered to help translate after I heard the customer complain that we in America and should speak English. When I offered to translate, she asked for my manager. In front of me, the co worker, my manager and other customers, she said I was harassing her by interrupting her while she was scolding the co worker for not speaking English. She demanded we both be fired or she’d call the police on harassment charges. FML…
I’ve worked public serving jobs but, even if I hadn’t, I’d still be polite and not at all like any of these horrors. Then again I’m not an entitled dickhead by nature.
I delivered a roll of light brown carpet to a customer once. He became very irate because we delivered the wrong color. He insisted he ordered brown and we brought him purple. I asked him to please remove his red sunglasses.
I often thought that people who do crimes should be made to work in customer service instead of going to jail. I guarantee there would be no more crime !!!!!!
I worked for a large drug store chain as an assistant manager and was covering the photo department. There was a storm and our store ended up losing power. This woman comes in, frantic, saying that 'she had to be at a wedding in (a city that was at least a two hour drive from our town) in an hour and needed hundreds of photos developed immediately because she was late and it was for a gift. I inform her that 'we had unfortunately lost power at the moment and subsequently none of our photo machines were working as they all ran on electricity' She gets SO MAD and starts screaming at me 'WELL WHEN ARE YOU GOING TO HAVE POWER I NEED THESE NOOWWWWW!!!' I told her I had no idea (as I'm not a fucking psychic and can't see into the future) and I could call around on my cell phone to see if any other places that developed film had power. Whoops wrong thing to say. She looks at me disgusted and says in a very quiet and scary voice, 'are you telling me to go somewhere else?' Me: I'm just trying to help you get your photos developed so you can get to the wedding Her: well I never have been treated this rudely by anyone! How dare you! HOW DARE YOU I just stood there not really knowing what to do lol ..
Had a lady take an entire orange soda and throw it in the general direction of a long line of guests waiting to see the giraffe because a bee had landed on the lid. She looked at us and screamed “ what was I supposed to do there was a bee on it!?!?!“ I responded with “ you could have put it in the trash can…now there’s soda Everywhere “ and I took myself on a walk before my boss had to tell me to. I drove the train giving guided tours for the Zoo. We had a group of special needs adults waiting under the trees for the next train instead of standing in the line, to make it easier for boarding the wheel chairs etc. in the front cars. As they started boarding, two women and a child, not from the line of general guests waiting ( they hadn’t been told to board yet and were patiently waiting for our special group ) jumped into the back row of the last car. I walked down to them and said “ I’m sorry, we are boarding this group first then the line. “ the older woman (grandma?) snapped at me “we aren’t moving!” I replied “ we are boarding special needs first then…” and she yelled at me “ We are special !!” And refused to move. About 50 people were inline waiting and heard all of this and it wasn’t a nice response. I let another driver take that tour. Oh yes there’s more! During the night holiday light events , I’m on hour 12 standing by a stingray pool, a very angry woman comes up to me and says “ do you know how bad the parking lot is?!?” Uh no I don’t was my response …
😆 we had a delivery driver come in one day with 5 or 6 pallets of product for our plant. Guy told me I was unprofessional because it was taking so long to get him unloaded. I can't help that I was using the restroom when he rolled up to our dock with no notice.
After being told what she didn't want to hear, a woman accused me of discriminating against her because she's disabled. Oh yeah, this was over the phone so I couldn't see her.
I guarantee you that almost *every single person* writing that the US attitude of "the customer is always right" would turn into a Karen under the right circumstances.
I once worked at a department store in a mall. A tornado was bearing down on the mall and we were all told to go to the basement immediately. A customer insisted that I put her 6 items on hold so she could buy them after the tornado blew through. She was yelling as I ran to the stairs. I made it to the basement but I never found out if she did. The Target across the street was demolished.
I've said it before and I'll say it again: EVERYONE should have to work in customer service (cashier, fast food, wait staff, telephone CSA, janitorial, whatever) for a minimum of 6 months to see what it's like so they'll learn how NOT to treat people. If you've never been a cashier in a busy store (any kind of store) you have no idea how hard the job is. You get paid next to nothing and get treated like you're nothing. And yet without people in these jobs everyone is out of luck. Sheesh!
i worked at mc donalds and someone wanted a burger... think it was a bigmac. during breakfast hours. told him that we couldnt do and he started arguing. was reeking of alcohol so i just asked my manager if we couldnt just make one to get rid of him but she told me no sorry and also explained it to him. after that he waited fo rher to go away and then started asking for a burger again. and everything started from scratch like he jsut forgotten everything. after telling him AGAIN multiple times that we just dont make them now and even my MANAGER told him so he started yelling and throwing the strawbox. That´s when i went around the counter, grabbed the man by the neck of his Pullover. lifted him a bit. im 186 h was about half a head shorter then me so no problem. and Escorted him out of the restaurant. He never came back and after telling our boss about the incident i just got a pat on the back and went back to work. haaa i have to say, those 4 months were actually pretty fun. btw this was in Germany ^^
I'm on the UK and have worked retail all my life. My favourite complaint from a customer is as follows. The customer wrote to our head office, to complain about me specifically, for being........wait for it........TO CHEERFUL ON THE TILLS.... I kid you not. It was written up in an email of customer complaints for the month and distributed throughout the whole company. Another store got about 10 complaints because the music was depressing. You meet some strange people when you work retail.
Twice in my life I've had an ocular migraine which caused temporary blindness. The first time I was at work in a big box home improvement store. Needless to say it scared the stuffing out of me. When I realized my vision was almost gone I called for my coworker to please come help me as I was going blind. The customer I had been waiting on got mad because if we were both leaving who was going to help her pick out her rug? Thankfully my coworker was a smart guy who just ignored her and helped me to the employee area.
I used to work part time at pharmacy and there is this man asking me whether we sell screwdriver lol. We are literally in pharmacy?? But he didn't get mad. I just thought it was funny and bizarre incident.
I once had a women return ground burger...fully cooked... in spaghetti sauce, because she said our burger made her spaghetti "taste way to sweet". Judging by the amount of Vodka you could smell coming off her breath, it wouldn't surprise me that her drunk ass picked up the sugar container rather than the salt shaker while cooking...
I worked at a Chinese restaurant. This woman called and wanted Teriyaki. I told her we didn't have that because it's Japanese. She didn't accept that as a valid reason. But I wasn't going to explain WW2 to her over the phone.
While I was working at 7/11, I had a grown man in his late 60's have a full on Hissy Fit because I wouldn't give him a free slice of pizza at 3 in the morning, regardless of how many times I shouted at him "OUR! PIZZA! OVEN! IS! NOT! HERE! TONIGHT!" eventually the people who live in the apartments behind the store came over and told the old man to shut the hell up, He was loud enough to literally wake the neighborhood
I work at a restaurant and a lady ask on one occasion a pizza she saw the pizza and sai it was perfect, an hour later she called and said her pizza was dry, so she got a free pizza for next time, she got it and looked at it and said it was awesome, next day she called and said it didn't have enough sauce, she got another pizza she did in 3 consecutive occasions by this time is her MO now we're counting to this day on free pizza for that lady Because we can never get it right and she is African American and has said that she can sue us for racism if we don't give her her pizza the way she wanted.
I worked 10.5 years at Long John Silver's in Alliance, Ohio. Got fired because an asshole coworker sent the URL of my private page collecting stupid customer stories to management and corporate to get me fired and steal my job. Store closed less than 5 years later. Also people in Alliance are thieves when it comes to quick service food.
I once had a lady complain her Long Island Iced Tea was too strong... I had another lady tell me her Grey Goose martini was too strong. I asked her how I could fix it, and she told me "nevermind, you just don't know how to make a good martini. I then told her, smugly, that martinis are made with gin - you actually ordered a vodka cocktail. For $12. Still chuckle at those. 🍻😎🖖
@Baba Ganush Try ordering with a sense of humor. And say "límon verdè." Green lemon. Makes them laugh because they know that you don't know Spanish for shit, but you're trying. 🍻
To everyone who tweeted these, I know you won't see this, but I want you to know that even though these interactions put you down a little, you are completely perfect and deserve the best.
Worked retail over 20 years, and I have noticed a big rise in rude, entitled, and sometimes even dangerously angry customers. And what is this trend of people always wanting your job? Like the thought of you in the street starving makes them feel better, just awful. My 2 worst customer stories are the guy who let a huge fart and then smirked while I gagged, (I wanted to throat-punch him), and the lady who protested wearing a mask by pointing out there was "noone in the store". Nope, just me and 5 other employees and an optometrist, you wackjob...
Over seven minutes of examples why people are abandoning low wage service and retail jobs.
I worked at a gas station for 6 years. Left it in April and started working in an assembly plant, making plastic exterior car parts. Even on our worst days at the factory, the stress is nothing compared to what was typical at the gas station. More pay and less stress, yes please.
@@megakaren2160 Glad you were able to find a better situation
On the other hand, customers haven't changed ( they've always had a gripe. ( Nordstroms used to take any returns )but workers' attitudes and resentment towards customers have.
Workers hate the idea of, gasp, serving someone else,( who contributes to your salary.).
There are people born to customer service, who appreciate " service with a smile " and who don't want their customer to go elsewhere . Who actually like people.
But, in reality, these resentful and belabored - working -a- no -job- job , emotionless millenia are to be resented. ( about that college degree and those loans )
They whine about no " jobs", ( you mean real work), so they work what really are jobs that most robots can do ..... and they resent " those insane customers "( who are buying cheap Chinese- made crapola).
A vicious cycle.
Immarurity is joining in on the hate fest; maturity is finding upsides to endure , AND to keep looking for that next secure employment that brings some joy.
@@lindaleelaw5277 Actually studies have shown the attitude of customers has become worse in recent years. So customers have changed. Furthermore, over the last few decades, wages have stagnated even as production has increased. So those who used to be employed in those positions simply are fed up and dont want to take it anymore. This Great Resignation is the result. It is a long overdue labor market correction. Those who aren't sympathetic to labor always say "go find a better job". So now they are. And poverty wage companies now whine they can't find people.
@@lindaleelaw5277 you've either never worked in the service industry (food, customer w/e), or not long enough. There are actually ungrateful people out there who look down on customer service people, we're treated worse than you think. We're screamed at for something that's beyond our control, be it company policies, items our of stock, etc. Most of the time you're talking to crew members, not managers. The managers order the stock, kit the employees. Sometimes, things are limited offers and, like Ollie's, when they're gone, they are gone. Yelling at the workers isn't going to magically bring it back.
I'm a travel agent. Got a call from a client who just boarded her cruise ship and was in her cabin, looking out the window. She was angry because she said she paid more for an outside view and she could not see the ocean, just the dock. I had to slowly explain to her that when the ship pulled away from port and was at sea, she would see the ocean.
Aaahhh....reminds me of the story of a travel agent being told of by a client because they paid good money for a room with a view but claims that the view is blocked by a mountain. They were at the Swiss Alps, the view IS the mountain! 😅
I was a Travel Agent awhile back (I live in Australia) I booked a couple of newly-weds to Hawaii for their honeymoon...
The husband called me in my office to complain about the "too many birds on the balcony, and the tv remote control isn't working" like seriously?! 🤦♀️
🤣 🤣 🤣 OH MY GOD!
We need to move on from that "customer is always right" ... no it's not! Be respectful and all that but don't assume it's always right and defend your employees!
Actually, the phrase "the customer is always right" has nothing to do with retail. It refers to economics. The supply and demand chart specifically. Where when supply is high, but demand low, the price is low and vice versa. The phrase was coined do point out the low demand forcing prices down. Somehow it got put into retail and gas been abused (like everything else) by stupid consumers ever since. Yes, I work in retail -- food service to be exact and yes I've heard this phrase used by idiots a lot. Especially when they argue over tax. See, in my state, necessities are not taxed, however, restaurants charge sales tax as this isn't considered a necessity.
It is a good mentality to have while dealing with customers. But of course there are going to be rude customers who don't think rules apply to them.
It was coined by the founder of Macy's department store. It has nothing to do with macroeconomics and everything to do with a specific way if lying to customers he developed that made his store successful despite having intentionally worse customer service than it's competitors.
@@Hevach I thought it was Selfridge's, but Macy's sounds right. "In matters of taste, the customer is always right" as in "Yes, madam, you do look very smart in those ludicrously mismatched items you've put together."
So glad I am neither working in retail, nor in the US. The worst thing that ever happened to to US society was the discovery of the saying "the customer is always right"......
No, the worst thing that ever happened was the Baby Boomers! 😡
@@vbee3571 Errrrrr.....you are talking to one......
@@vbee3571 I’m not sure if you know how generations work but if not for baby boomers there would literally no other generations after them
@@chicodalianis8004 Good One!!!
@@vbee3571 Only a chump lays blame on any entire generation.
CAN'T FIX STUPID AND RUDE. THAT'S WHY I LOVE DOGS, CATS, COWS...
After working in various customer service jobs myself, I have to say, nothing amazes me anymore.
People. Are. Stupid.
I worked in Burlington and a customer returned a pot without the box nor plastic and the pot was dirty.So I opened the pot and it had food in it. Customer then says I wanna return the pot because it burned my mashed potatoes . I mean she should of atleast cleaned the pot instead of leaving it there.😑
Another time, I worked in Barnes and noble and a lady was paying her $7.00 total in all change while I had a long line and her 3 kids kept moving the change around as the mother was counting so I ended up getting confused and couldnt keep up with the amount so once she was done, I took all the change and I started counting and the mother yelled at me,gave me an attidue,belittled me, for me counting because her kids kept playing and messing up the change while she was counting so I had to count it.🤨
Customers are a pain in the ass and lack compassion,common sense, and understanding of things.They want things their way ALWAYS and forget that we have rules and regulations as a store and we cant always cater to them when their clearly in the wrong & have the audacity to look at you LIKE YOUR THE CRAZY ONE.
Customers with kids who aren't behaving and the parent(s) aren't correcting their kids. I naturally take charge of their kids, even sometimes picking them up, telling them "no". Parents never get assertive with me as at that time I act like they're not even there as the parents.
One time I was on the clock and holding a woman's child in my arms and she was telling me "sorry" as I chewed her out for catching her child midair as he fell head first out the shopping cart. I caught him upside down, put him to my side and tore her a new one. Put her child in her arms, turned around and walked off.
Another time a little girl was wanting to stand on our pumpkins and I told her stop. It happened twice. Third time she done it I picked her up, cradled her in my arms and carried her to her Dad sitting down in the adjoining bank where I plopped her in the seat next to him.
Dad said. "See, you got in trouble."
She didn't do it again.
Once parents don't want to correct their kids, I take over. At that point the parents back off when the manager (me) is helping them, while also managing their kids.
*should've
Had a customer get pissed when he came in more then a month after Christmas to return a nephew Christmas card. He said he hadn't seen the kid so he wanted to get his money back. (Dude! Are you never going to see this kid again? Has next year's Christmas been cancelled?? Just pack it up with your Christmas stuff and you won't have to buy one next year!)
Anyway, I tell him no. Our policy was once the holiday cards come down (and we leave Christmas cards up for like two weeks after Christmas) there are no more refunds on them. He demands to see the department manager to which I reply "I am the department manager." He responds with he wants a different manager." So, I call the floor manager over, let him explain to her what he wants and then watch as she points to me and says "It's her department. It's her call." I put the card back in the bag, hand it to him and tell him "Have a nice day."
Best Day At Work EVER!!!!
I used to stand in for the manager in one office I worked in, but would still take calls. It felt great to say "I _am_ the manager". The staff used to say I said it like I was a Bond villain.
@@bromptondevice7685 Getting to say "I am the manager." to a customer and seeing them flounder for a comeback is the best part of being a manager. The rest of it kinda sucks.
The one at 2:15 reminded me of overhearing a young man tell the bank teller that he couldn't be out of money in his account because he still had checks left in his checkbook. (This was back in 1976)
I have a friend in banking, & as of just a few years ago, this was still a thing.
@@bluesmamarara9213 It's really sad. Back when I was in high school, we had a class that you were required to take. In that class, they taught how to open a checking account, write a check, and reconcile it once you got your statement each month. The students were given a "budget" for the month, and had to stay within that budget, while paying all of their monthly expenses. I think it was a different mindset (from today's young) for most of us in the class, because none of us would still be living at home with the parents handling the day to day living expenses.
Yep…still happens now. I’ve worked at a bank and credit unions, and anything crazy you think would happen has!
@@ladybee883 Some people…
Oh the good old days!
I’ve a few banking stories!
One woman signed a withdrawal on her husbands sole savings account and yelled the house down when we wouldn’t give her the money.
A very rigid old Priest used to come in always complaining.. one day he stopped himself while complaining, in order to add his insult to how the bank employees dressed so poorly.
I think he referred to a proof teller working at far end, behind a higher counter. She had large bosom and unless she wore turtlenecks, there was a bit of cleavage.
His eyes saw that far? He said just the girls dressed shabby. (We worked in a coal mining town). No one was going to wear their “ best clothes” to touch coal soiled cheques the men brought in from the mines. I defended the staff of course- diplomatically…
He was mean in his homilies at Church too!
The Priest prior to him was a “ hippie” and very kind person, such a drastic change.
The older you get, the less you like people. Some folks are just nuts.
I could relate to the barista who was told to finish the customers order even as the building was on fire. I worked at a USPS office . The police can to evacuate because of a bomb threat. A woman in line with her kids refused to get out of the building because she had been standing in line ‘for hours’. The policeman said she could leave or be arrested. She left screaming and swearing every inch of the way.
Thank God I have a job where I don't have to deal with idiot customers all day. It's amazing how many people get to about age 8 and completely cease developing mentally.
Well said 👏
Thaddeus J. Pumpernickel - Age 8? You're giving them too much credit! 😆
@@sousaraz1201 👍👍👍
@@jengsci8268 You're probably dead right on that one.
I gratefully got out of retail work, and now I work with actual 8 year olds. My life is much, much better, even if I have to do lunch duty.
I worked at a major bookstore, a customer bought a book and decided that she hated the way the book ended. We would give her a store credit, but no refund because she hated the ending she threw the book at me I ducked and she hit the CEO of the company right in the face, broke her tooth, 3 stitches. She did not get a refund, but a trip in a Police car. We didn't press charges against her.
I saw that episode on a Three Stooges short.
And these were pre-pandemic encounters. It’s a lack of class and home training that is the core issue with most of these customers.
A customer at IHOP complained that the Cod tasted too fishy........
Working customer service in a call center and had a woman complain for 10 minutes (the phone had a timer, so I could see how long it took) about having been in hold for 5 minutes..........
One time I went to lunch with a boss and she ordered chicken parm. She ate all of it except a very tiny bite. She caused a scene and yelled at the waitress and the chef to say she wanted her money back or a free dinner because the chicken was raw. The chef pointed out that she ate the whole dish except the one tiny bite and refused to give her a free dinner or her money back. I never went to lunch with her again!
I ran a restaurant for 23 yrs. You'd be surprised just how many customers try this. One couple threatened to sue me because I refused to refund their money. I gave them my business card and told them, "See you in court."
@@arthurcortright2186 😆 what happened after that? Nothing?
Had this tried on me a lot. It only takes 1 bite. If you eat more than that I'm you pay. As always, all the best to everyone. Chef Scott 8
When I knew they were going to make a scene. I called the cops and he'd them at the table. When it was pay or get arrested, they paid. I'm petty like that. As always, all the best to everyone. Chef Scott 👩🍳
2:41 I work in a public library and even we don't give away printing. Do you know how expensive toner is?
Amazing how many unreasonable people there are.🤔
Try being a hairstylists. Then you will hear stupidity
Sorry. I get like that when I don't have my coffee in the morning.
The customer's entitlement is endless. It doesn't work that way. People think they are always right. Their aren't.
I worked on the social media team for P&G from 2016-2018...the amount of people bitching about the smallest things was insane 🤣 I said "first world problems" about 20x a day
A cruise ship was experiencing some rough weather, so it was tilted a bit to one side. A lady walked up to one of the officers and asked why the ship was leaning so much. The officer said, “ Madam, because everyone is standing on this side of the ship.” She bought it!
I worked in a paint store and a woman returned a steel wool scrubbing pad with an attached handle dripping in paint and said it did not cover her walls smoothly like it showed in the paint pad commercials. Yeah, I guess that's what happens when you paint your house with steel wool. I had another customer report our wallpaper dept head to the DA's office for cutting a window shade incorrectly. Unless you've worked in one, you can't imagine what goes on in retail stores.
Had a customer try to return Kohl's merchandise to Belk. Tag clearly states Kohls. Refresher course on reading,writing + arithmetic.
Yes! Lady had me call a manager because I wouldn't accept her Penneys coupon...at Younkers!
They need to do one about working in a medical office. Done it for 14 years. 🙄
Trust and believe the stories we could tell
Me too and the stories… omg. As you prob already know!
I'm not a retail worker, and the guy wasn't getting too upset, but at a pharmacy I had to wait in line behind a guy who was asking why his prescription was costing ten dollars when it said on the bottle that it cost three. It took me a minute to realize what he was talking about. This pharmacy will print "3.00 refill" on the bottle which means you have three refills left until they have to be authorized again. I felt sorry for the cashier and pharmacist who had to talk to him, because nothing was getting through to him. The pharmacy people were trying to close and this guy held up the line for awhile.They told him to come back the next morning to figure it out. I feel sorry for whoever had to try to explain it to him then. I have never heard of a pharmacy putting the price on the pill bottle/container. As a side note, he was getting another prescription for free.
Bless your hearts all employees who have to deal with customers. Hang in there!
I work in a pediatric doctors office. This lady came in with two kids...a toddler and a baby. Coworkers checks her in...she sits down...her toddler son is running around the office even went in patients rooms...the front office staff was scared to say something so I came out my office and said to her that this is a doctors office and not a playground or daycare. She apologizes...then she gets a call. Goes out of the office to take the call leaving her kids there...her toddler got up doing the same thing...this time the baby is in his stroller crying, and other patients were annoyed..so I went out...got the mom and asked her to leave...she responds...well you don't have anything to entertain her kids. I told her that's not our job...our job is to treat your kids...not babysit them entertained...keeping them entertained is your job as a parent. She storms out cussing...no surprise there. Meanwhile the other parents in the office clapped as she left...lol.
I've worked 20+ years in fast food. Believe me when I tell you, this sh*t is tame compared to what I've been told. One example: customer asked me what kind of cheese is on a chicken bacon SWISS. 🤦 I got lots more. If I was a comedian, my whole act could be on stupid things customers & coworkers say.
The customer's try to claim "The customer is always right." And I reply "Unless they are wrong."
The thing to remember is the first amendment. They are “ right” or free to voice a complaint.
How one responds diplomatically to discover the problem and find a solution is key.
And many times they are not aware, mistaken or had an off day. So, it’s important to keep focus on being kind while getting solutions. Sometimes not fully solvable but alternatives or gentle education suggestions or sometimes give a discount, perk, coupon even if they realize it was their “ error”.
Try to never use words “ error- mistake- your fault-. To them personally. Learning . Awareness. Rephrase guide rules. Legalities.
Being kind while delivering they misunderstood is key..
sometimes they are right. So it’s best to state the above to oneself or company too. Admit the error and correct quickly when possible. Always follow up so it gets corrected without them having to return.
My mother rarely got upset over things, but when she did - look out. She never yelled. She got quiet which is when she was scary. If she felt she was in the right she would say "Think about this: I'm income. You're overhead. Do the math and then tell me how you're going to fix this." Usually worked too.
Some you giggle & some there's no words for. Years ago I worked retail @ a western store off an interstate. A family lost nearly all their mattresses because they had not properly secured them. Thank goodness no one was hurt as they flew off the back of the truck. It was a group effort retrieving the mattresses. Conveniently for the family our store was right there & we sold ropes. Any length you'd want. The man pulled in and asked if we had rope to tie down his mattresses because he had forgot to do that properly. We not only pulled rope off our shelves , we tied down his mattresses for him .. good quality rope !!!! My manager told him it's $30 for the ropes we used. Man threw a fit that we were charging him for the rope😳
May I ask what the name of the store is? I tend to buy a lot of rope.
I used to work a grocery store as a cashier and a pair of customers tried to use coupons from another store. I told them their coupons didn't work at the store because the barcodes on those coupons didn't even register on our system and I was confused as hell they even tried to do so to begin with, but they kept insisting that since it was for the same items, it didn't really matter and that I should change the price manually. Not that I did because getting chewed out by my manager wasn't on my to-do list that day. Eventually, after they got angry and yelled in face and more refusals on my part, they realized I wasn't going to give them the coupon price, so they told me to take their entire cart full of items back and left. I normally hate putting unwanted items back since it's a tedious duty, but that day I was more than happy to do it.
100 reasons to never take customer service jobs.
This week I had a customer get angry because of how long the 2.4 metre piece of timber he’d ordered to collect was.
Apparently, there should have been a ‘warning’ before he clicked ‘buy now’ on the website.
What would the warning even be?
"WARNING: 2.4 m timber is 2.4 m long!"
A picture of the piece of wood next to a person?
😂
@Baba Ganush As someone who lives in America, I must say I've never come across anyone who thought that. Usual assumption I have heard of is meter ≈ yard, which is off, but a lot closer.
Either way, it takes < 15 seconds to type "2.4 meters to feet" in a search engine of your choice and get the answer lol
Fun video!
Someone phoned the veterinary hospital once and asked if the vet was male or female.
The reply was the vet is female.
Guy on the phone asked if he could come in and have a look at the female vet.
The creepy phone guy was told he can make an appointment and the office call was $50. ( price was much increased for a " viewing ".
Don't think he came in.
Man some people can be so ridiculous 🙄
Ikr
I left Toys R Us years ago when on Christmas Eve a customer came in and demanded the bike he looked at last week. He hadn't reserved it and it was Christmas Eve. We'd since sold out of that model, obviously, he hasn't reserved and it's Christmas. He blamed me for "ruining Christmas for his son" and when I clapped back it wasn't my fault he hasn't reserved the item or purchased it when he saw it last week he grabbed a random bike and threw it at me.
My manager apologized to the customer for MY behaviour and I quit on the spot and took him through a tribunal. I filled for assault on the customer and won, which I used the money to take the manager through a tribunal, which I won but I lost more financially than I'd made but it was still worth doing because they can both play in traffic and I was too pissed to not be petty about it. But the worst part was some kid didn't get a Christmas because his pathetic excuse of a father waited until the 24th to sort out his present.
I was a shift lead at taco bell for 3 and a half years and this idiot customer was convinced that I could fix his credit card because it kept declining. I told him that the most I could do is give him his order for free but he would have to get a hold of his credit card company to see what was wrong. He was so mad that he called corporate and they told him the exact same thing!😂😂😂
Another time still at 7/11, a woman came in to check her lottery tickets for winners, the whole time she went on and on about how "they keep saying the Flu shot is being used to turn kids gay" "they always talk about how Obama was born in russia" yada yada, when I getting tired of just nodding and listening simply asked "who's they?" she flipped out and just stormed off, leaving her tickets behind.
One of them was a winner, I made 50 bucks extra that day
Working at U-Haul, had a drunk lady call the 911 and try to have me arrested because I wouldn't rent her a truck. Instead she got arrested for DUI (she drove her car to U-Haul).
Amen Robert Moore!!!
Worked as a cashier for a grocery store a ways back. Once got called racist for asking a young lady for her ID for the alcohol she was buying. Turns out she left her ID in the car and rather than just going to grab it, her lazy butt would rather call me racist to avoid going to get it. Didn't work, essentially told her I only hate people with bad personalities, the shame kicked in and she scurried off to grab it. Some people man. -sighs-
I've worked in customer service most of my life. One highlight was a woman who would come into Sbux, get a frap with very little ice. Fine. She would bounce back and forth between whipcream or not. Finally announced she was lactose intolerant. I couldn't explain to her that (at the time) there was no dairy free fraps. No matter how long I tried. She then told other baristas that I was intentionally putting dairy in her fraps. (This was a pre-mix) She threw the frap onto the door, and it being winter, what a fun mess to clean.
Last story, a woman, older and wealthy, would come into my store speaking french. But would become infuriated, screaming in french, because we didn't speak French. This is inside an Italian themed store in Chicago... 😮💨
"God is great. Beer is good. People are crazy". Billy Currington. If this is what passes for intelligent life, we are all well and truly fucked!!
Not an employee but a customer. Almost two years into the pandemic now, almost two years since registering every customer by name, surname and phone number (only made available to health care authorities for contact tracking purposes in case of Covid) became the norm for restaurants and other places (at least here in Europe).
Yesterday I heard my husband making a restaurant reservation on the phone and going "yes, of course, I understand, no problem" in the saddest tone. I thought he was being told the restaurant was closed or something. Afterwards, he explained me that the staff person had been extensively making unnecessary apologies for asking for his phone number. He had probably been extensively insulted moments earlier by some a*hole customer who blamed it on him for applying a freaking LAW in EMERGENCY times. This made us feel so sorry for all those workers who are used as a punchball by bitter, angry, exhausted crowds.
Moreover, the people who gets so nitpicking about their privacy is probably the same who posts pics of their toddlers using the potty on a public page. I wish their kids/grandchildren will sue them on their 18th birthday morning.
Some people shouldn't be allowed to get out of bed unsupervised.
Stories like these makes one wonder how these people ever made it to adulthood.
When I was a little kid I got angry at a shop assistant because she asked me to pay for an item I wanted.
"It says 'gifts for everyone' in the window" I shouted and stormed out".
When I got home Mum had to explain the concept of a gift shop.
The customer is NOT always right and i do not understand why employers think it is acceptable to allow their employers to be so disrespected and abused by rude, entitled customers! So wrong!
# employees #
Because, until recently retail employees were a dime a dozen. If one didn't take all the crap, another would come along.
The world would be wonderful place without people...wait, let me rethink that, I forgot I'm a "people" too.
"Hell is other people."
@@avishevin1976 As a devoted "loner", I agree. It's not that I don't like people, I just like them in low doses.
I've worked in retail for 22 years. Customers are idiots.
7:47 The onion must have been like: "What do you mean? I don't care"
I'd kinda like to go get a retail job again, just so I can call the first person who gives me crap a moron.
Worked for my countries mail service for 12 years in the retail section the most memorable customer I had posted a parcel then came in 2 hours later and started ranting at me that I was still in the building and not off delivering his parcel to the other side of the country. His logic was because he paid me I should be the one that personally takes his parcel to its destination.
I had a lady wanting to use one of those over-the-counter drug reduction cards. It would have been accepted at Walgreens, Walmart, CVS. I work at the Dollar Tree.
I worked at a hot food counter, and a woman comes in.
Woman: *deadpan/lobotomised* I want food.
Me: ok. What would you like? *gestures to the salad counter and hot food on display.
Woman: ... I want food.
Me: *reads out the entire menu in a chirpy voice while gesturing to food on display.*
Woman: whats that? *points at salad counter.*
Me: Deli salad. Do you want a deli salad?
Woman: Yeah.
Me: ok, which one do you want? *Names and POINTS to each salad as I go*
Woman: ... I want a deli salad.
Me: which ONE? *encourages her to point at it*
Woman: I want a deli salad.
Me: *repeats exercise while explaining whats in what salad.*
Woman: That one. *points to butternut squash salad.*
Me: ok. Thats one butternut squash salad. *rings up total, she pays, and I scoop the salad from the display dish into a box IN FRONT OF HER, and take it to the collection point.
Woman: *points at the butternut squash* What's that?
Me: Butternut squash.
Woman: I didn't want that.
SO WE GO BACK AND DO THE WHOLE DAMN THING AGAIN.
I swear, the day they fired me for drinking 1 fluid ounce of waste milkshake, (yes, really), was the happiest day of my life.
I believe everyone of them worked in customer service for 25 years
I'm a beach officer - i had a lady who didn't like the fact that the tide would be in, in the morning (she wanted a wedding on the beach) and demanded I change it. When i explained that the tides aren't under our control she yelled "of course they ****ing are you write the tide table"
There are insanely crazy ppl out there, I hope not encounter one tho...I'll either laugh continuously or cry in the argument.
i worked retail in college and whenever we ran a buy one get one free offer, every single time without fail someone would buy one item from the range and throw a toddler tantrum when we pointed out that they could get another item up to the same value free, with most screaming that we were trying to trick them into spending more money :)
My husband was managing a discount store and worked the register often. Many people couldn't handle the idea that items that are labeled 2 for $5 ring up at $2.50 apiece. His favorite was when a guy started complaining about it and the guy's girlfriend dope-slapped him and said, "Do the math, doofus!"
I worked at del taco for over 10 years and so many times people would come through and I would hear them on the phone telling someone they were at taco bell. I would say over the speaker I'm sorry you are at del taco lol 😂
Have heard that Credit Card refill story in a few different ways. 🙄
I work at a target. I over heard a Spanish speaking co worker having a hard time with an English speaking customer. I came up and offered to help translate after I heard the customer complain that we in America and should speak English. When I offered to translate, she asked for my manager. In front of me, the co worker, my manager and other customers, she said I was harassing her by interrupting her while she was scolding the co worker for not speaking English. She demanded we both be fired or she’d call the police on harassment charges. FML…
I’ve worked public serving jobs but, even if I hadn’t, I’d still be polite and not at all like any of these horrors. Then again I’m not an entitled dickhead by nature.
I delivered a roll of light brown carpet to a customer once. He became very irate because we delivered the wrong color. He insisted he ordered brown and we brought him purple. I asked him to please remove his red sunglasses.
Some of the contributions read like homework for the creative writing class.
I often thought that people who do crimes should be made to work in customer service instead of going to jail. I guarantee there would be no more crime !!!!!!
I worked for a large drug store chain as an assistant manager and was covering the photo department. There was a storm and our store ended up losing power. This woman comes in, frantic, saying that 'she had to be at a wedding in (a city that was at least a two hour drive from our town) in an hour and needed hundreds of photos developed immediately because she was late and it was for a gift.
I inform her that 'we had unfortunately lost power at the moment and subsequently none of our photo machines were working as they all ran on electricity'
She gets SO MAD and starts screaming at me 'WELL WHEN ARE YOU GOING TO HAVE POWER I NEED THESE NOOWWWWW!!!'
I told her I had no idea (as I'm not a fucking psychic and can't see into the future) and I could call around on my cell phone to see if any other places that developed film had power.
Whoops wrong thing to say. She looks at me disgusted and says in a very quiet and scary voice, 'are you telling me to go somewhere else?'
Me: I'm just trying to help you get your photos developed so you can get to the wedding
Her: well I never have been treated this rudely by anyone! How dare you! HOW DARE YOU
I just stood there not really knowing what to do lol ..
Had a lady take an entire orange soda and throw it in the general direction of a long line of guests waiting to see the giraffe because a bee had landed on the lid. She looked at us and screamed “ what was I supposed to do there was a bee on it!?!?!“ I responded with “ you could have put it in the trash can…now there’s soda Everywhere “ and I took myself on a walk before my boss had to tell me to.
I drove the train giving guided tours for the Zoo. We had a group of special needs adults waiting under the trees for the next train instead of standing in the line, to make it easier for boarding the wheel chairs etc. in the front cars. As they started boarding, two women and a child, not from the line of general guests waiting ( they hadn’t been told to board yet and were patiently waiting for our special group ) jumped into the back row of the last car. I walked down to them and said “ I’m sorry, we are boarding this group first then the line. “ the older woman (grandma?) snapped at me “we aren’t moving!” I replied “ we are boarding special needs first then…” and she yelled at me “ We are special !!” And refused to move. About 50 people were inline waiting and heard all of this and it wasn’t a nice response. I let another driver take that tour.
Oh yes there’s more! During the night holiday light events , I’m on hour 12 standing by a stingray pool, a very angry woman comes up to me and says “ do you know how bad the parking lot is?!?” Uh no I don’t was my response …
A man yelled at me and banged his fist on the counter as he yelled because he had a 0.05c book fine
A twentieth of a cent? That's a really small fine.....
@@christopherdean1326 5 cents, comedian.
@@meganbarber3599 I figured that, but it was not what is written in that post...
@@christopherdean1326 to me it is. 0.05 is 5 cents and they just added the c for emphasis. Would you have preferred $0.05?
@@meganbarber3599 Yes, as that is the correct way of writing it. $0.05 is five cents, 0.05c is 5/100 of a cent.
😆 we had a delivery driver come in one day with 5 or 6 pallets of product for our plant. Guy told me I was unprofessional because it was taking so long to get him unloaded. I can't help that I was using the restroom when he rolled up to our dock with no notice.
I want there to be a store literally called "Papa Murphy's Take 'N' Fukn Bake".
After being told what she didn't want to hear, a woman accused me of discriminating against her because she's disabled. Oh yeah, this was over the phone so I couldn't see her.
I guarantee you that almost *every single person* writing that the US attitude of "the customer is always right" would turn into a Karen under the right circumstances.
Had a high and mighty rich woman that couldn't be bothered to wait for balloons. There was literally another employee at the balloons area.
I once worked at a department store in a mall. A tornado was bearing down on the mall and we were all told to go to the basement immediately. A customer insisted that I put her 6 items on hold so she could buy them after the tornado blew through. She was yelling as I ran to the stairs. I made it to the basement but I never found out if she did. The Target across the street was demolished.
I've said it before and I'll say it again: EVERYONE should have to work in customer service (cashier, fast food, wait staff, telephone CSA, janitorial, whatever) for a minimum of 6 months to see what it's like so they'll learn how NOT to treat people. If you've never been a cashier in a busy store (any kind of store) you have no idea how hard the job is. You get paid next to nothing and get treated like you're nothing. And yet without people in these jobs everyone is out of luck. Sheesh!
Once had someone get mad because I was short one penny in giving him his change. I had to go find one cent.
i worked at mc donalds and someone wanted a burger... think it was a bigmac. during breakfast hours. told him that we couldnt do and he started arguing. was reeking of alcohol so i just asked my manager if we couldnt just make one to get rid of him but she told me no sorry and also explained it to him. after that he waited fo rher to go away and then started asking for a burger again. and everything started from scratch like he jsut forgotten everything. after telling him AGAIN multiple times that we just dont make them now and even my MANAGER told him so he started yelling and throwing the strawbox. That´s when i went around the counter, grabbed the man by the neck of his Pullover. lifted him a bit. im 186 h was about half a head shorter then me so no problem. and Escorted him out of the restaurant. He never came back and after telling our boss about the incident i just got a pat on the back and went back to work. haaa i have to say, those 4 months were actually pretty fun.
btw this was in Germany ^^
These people vote ! Frightening.
I got yelled at for turning over a coupon to read the back.
What's scary is that these customers vote 😵💫
I'm on the UK and have worked retail all my life. My favourite complaint from a customer is as follows.
The customer wrote to our head office, to complain about me specifically, for being........wait for it........TO CHEERFUL ON THE TILLS.... I kid you not.
It was written up in an email of customer complaints for the month and distributed throughout the whole company.
Another store got about 10 complaints because the music was depressing.
You meet some strange people when you work retail.
Always ask if the customer shops at Walmart and if they say yes just talk to them slower
Twice in my life I've had an ocular migraine which caused temporary blindness. The first time I was at work in a big box home improvement store. Needless to say it scared the stuffing out of me. When I realized my vision was almost gone I called for my coworker to please come help me as I was going blind. The customer I had been waiting on got mad because if we were both leaving who was going to help her pick out her rug? Thankfully my coworker was a smart guy who just ignored her and helped me to the employee area.
6:14 I kinda wouldn't have minded if he broke his foot after spitting on someone trying to prevent that very thing. Karma.
very interesting, i need more clips like that
I used to work part time at pharmacy and there is this man asking me whether we sell screwdriver lol. We are literally in pharmacy?? But he didn't get mad. I just thought it was funny and bizarre incident.
I once had a women return ground burger...fully cooked... in spaghetti sauce, because she said our burger made her spaghetti "taste way to sweet". Judging by the amount of Vodka you could smell coming off her breath, it wouldn't surprise me that her drunk ass picked up the sugar container rather than the salt shaker while cooking...
" but you are Bed, Bath AND BEYOND .....
I worked at a Chinese restaurant. This woman called and wanted Teriyaki. I told her we didn't have that because it's Japanese. She didn't accept that as a valid reason. But I wasn't going to explain WW2 to her over the phone.
The only people who think customers are always right are customers and managers.
Customers aren't always right. That's a dead notion. They feel entitled. I refuse service. I'm a manager.
While I was working at 7/11, I had a grown man in his late 60's have a full on Hissy Fit because I wouldn't give him a free slice of pizza at 3 in the morning, regardless of how many times I shouted at him "OUR! PIZZA! OVEN! IS! NOT! HERE! TONIGHT!" eventually the people who live in the apartments behind the store came over and told the old man to shut the hell up, He was loud enough to literally wake the neighborhood
I work at a restaurant and a lady ask on one occasion a pizza she saw the pizza and sai it was perfect, an hour later she called and said her pizza was dry, so she got a free pizza for next time, she got it and looked at it and said it was awesome, next day she called and said it didn't have enough sauce, she got another pizza she did in 3 consecutive occasions by this time is her MO now we're counting to this day on free pizza for that lady Because we can never get it right and she is African American and has said that she can sue us for racism if we don't give her her pizza the way she wanted.
I worked 10.5 years at Long John Silver's in Alliance, Ohio. Got fired because an asshole coworker sent the URL of my private page collecting stupid customer stories to management and corporate to get me fired and steal my job.
Store closed less than 5 years later. Also people in Alliance are thieves when it comes to quick service food.
I once had a lady complain her Long Island Iced Tea was too strong...
I had another lady tell me her Grey Goose martini was too strong. I asked her how I could fix it, and she told me "nevermind, you just don't know how to make a good martini. I then told her, smugly, that martinis are made with gin - you actually ordered a vodka cocktail. For $12. Still chuckle at those. 🍻😎🖖
@Baba Ganush Try ordering with a sense of humor. And say "límon verdè."
Green lemon. Makes them laugh because they know that you don't know Spanish for shit, but you're trying. 🍻
To everyone who tweeted these, I know you won't see this, but I want you to know that even though these interactions put you down a little, you are completely perfect and deserve the best.
Worked retail over 20 years, and I have noticed a big rise in rude, entitled, and sometimes even dangerously angry customers. And what is this trend of people always wanting your job? Like the thought of you in the street starving makes them feel better, just awful. My 2 worst customer stories are the guy who let a huge fart and then smirked while I gagged, (I wanted to throat-punch him), and the lady who protested wearing a mask by pointing out there was "noone in the store". Nope, just me and 5 other employees and an optometrist, you wackjob...
I work at a movie theater, I had a customer get upset with me because she was on time for her movie
sheesh!! what a collection of kooks.
Guess which way these "people" vote
This is why I’m happy I left retail