correct statement how to take to customer to the cleaners and sell sell sell them that the drain pipe is dirty and that is were the real problem is and jet cleaning will take care of the smell and a new wax seal we have to install because we pulled out the bowl... so it will be around $1500 today with a discount because your a good customer and we have 4 techs on this job.
Dude I was watching this in complete amazement of the upsales, after smoke test to identify source it was obvious needed new ring and possibly flange but then this guy breaks out the camera, I’m like for what? The trap is within the toilet. As the video went on I was like oh this foo is going to sell them on a new drain system or a hydro jet. Then after finding a clean out with a seized cap he sold a clean out replacement 🤦♂️ nothing wrong with cutting out the ABS cap and taking a wire brush pipe cleaner on a drill to restore threads. Should be attempted first at the very least. And obviously the hydro jet sale. This quickly went from a $500 job to a $3,500.
Had a strong sewer odor filling the house and was bracing for an expensive plumbing repair. It was my first winter in this home, moved in during late spring. I finally made the connection that the smell was strongest when the heat pump kicked on. I checked on the air system in the attic and found the AC condensate drain was connected to a vent stack. The condensate drain has a p trap and would normally have water in it as the AC ran. Since it was winter, no condensate from the AC running and the p trap eventually dried out. The air handler was actually vacuuming air from the condensate drain and vent stack, heating it up and distributing it through the house. Poured a cup of bleach water into the condensate line and the smell was gone. Now I know, so I check it every few weeks during fall/winter to make sure the trap isn't dry. Not sure if builders or HVAC installers are supposed to configure it that way, but who cares.
@@txterbug hey, I'm going to reply with a link to a picture that kind of looks like my setup. There is a little cap on top that I could take off and add bleach/water as needed. It would dry out when the AC wouldn't run since no condensate was being produced. Let me know if you get it.
@@txterbug I don't think it allows me to post a link. Google image search this phrase: "make sure your hvac condensate trap is clean". Should be the first pic you get
what if the smell only occurs randomly and on some days there is no odor vs everyday? Why is that? And it seems like the odor is coming from the wall or the floor on one side of the toilet. The odor doesn't come from the toilet at all. I have a strong sense of smell. I smelt every inch of the toilet.
I’m guessing you have to have those roots cleared out every year? Also, my smell is only in one bathroom, I’m not sure if it’s behind the toilet or coming from the bathroom vent. I smelled it on the roof coming out of the pipe stack and the vent is right next to it, for some reason I don’t get it in the other bathroom though
I would love an extra opinion. We get sewer smell IN the house during heavy rains. Normal days, nothing. Had septic pumped, it needed it. We also found water running back into the septic tank from the field lines. Our ground has stayed saturated from the rain. The field line needs addressed BUT is that the reason the smell gets in the house on the rainy days?!!! I am so confused.
I had something strange occur last week. Sewer gas was coming out of the drains but the most came out of the toilet bowl. It smelled like rotten eggs and when I opened the toilet seat the water was splashing out because of all the gas coming out. It lasted about 30 seconds and stopped. Hasn't happened again. I can flush the toilet fine and all the drains work. What could have it been?
My guess: you have a fan setup in your home that creates negative air pressure inside the house. The result of that, is air being drawn in from the outside through the plumbing vents in the roof and through the p-traps, to try and equalize the pressure from within the house to without. This could be the result of multiple exhaust fans running inside the house without sufficient path for that air to be replaced with clean, filtered exterior air. So instead what you get is exterior air that forced its way in through the stinky sewage pipes. The effect would then pause when the said ventilation fans in question shut off.
You guys are in Los Angeles? Homies! I taught for a couple of years at the RFK Ambassador schools on Wilshire. The staff bathrooms often stank. It wasn't hard to figure it out. The floor drains traps would evaporate out. Most teachers were neat so the floors didn't need much mopping... I just started filling up my coffee mug and poured it to fill up the trap. I told the people who should know.... but who knows? The maintenance guys were doing the work of janitors (during budget cuts, they lay off janitors and maintenance, when the money comes back they higher more management....) so it probably stinks all over. I'm sure you've run into Orangeburg pipe, the waxed cardboard sewer lines that were 'code' during WWII because of the need for iron to build tanks and ships. In the mid 90s, I replaced one on an upscale house in Silverlake built in 1963. It was flat (though it was only about 16-18" deep on a steep hillside). This might make a surreal video. Sonotube cardboard sewer lines??? People probably won't believe it.
I bought a house that is not quite 4 years old and both of my bathrooms smelly musty and sometimes like sewer. I have little tiny larvae that keep showing up in one of my tubs and I did the hot water and vinegar but no change. I can't get the drain plug to come out to look down the drain. I just hope its nothing serious. In my master bath, when I flush the toilet, you can hear the pipes rattle under the floor about 3 feet from the toilet.
I did a remodel. Put in a new toilet, bad toxic smell. I did pull up the old toilet flange, saw, unexpectedly that it was connected to the 5 inch white pipe and immediately stopped and screwed it back in place. I only pulled it up a half an inch. Is it possible that I dislodged the vent to the roof? I don't smell it anywhere else in the house, including the garage where the trunk pipe leads to the main stack. Good news is I have access to the underneath drain in the garage, will have to tear out the drywall. Could it be the new toilet itself?
I retiled my bathroom. Just raised the floor too much for even an XL Johnny Ring to work. Had to hire a plumber to redo the PVC underneath the floor and raise it up because for some reason the extender rings just weren't air tight. Fortunately, he was able to get easy access to the garage ceiling and redo it.
I have a question. We had some guy put in a sub pump in the basement. This is when the smell started. When taking showers this weird odor comes. Of course all water from sink, shower, and washer line goes into the sub pump. We used to have septic switched over to city. The bank made the sewer hook up. How can we fix it?
Why would sewer smell leak out of overflow valve on tub when turning on my bathroom exhaust fan if I put my hand by it when I turn on the fan you can feel a slight breeze and smell the sewer gas also I am on a slab foundation
@@tammyg4958 k. the only thing left would be to run a sewer camera down the main sewer line to see if you have major build up. This should be for free depending on where you live.
Thank u for the amazing video tell me if i change the seat my toilet with a new do you think the smell will go away my seat can flush but sometimes it doesn’t flesh fully
hello sorry for mu english.... thank you for the video, yes we are in 2020 :) and these kind of problems are still topical ... I would like to know please if the odors from the pipes can cross the septic tank and soak the tiles ?? !! , because for my case, I have no leaks in the siphons of the kitchen nor the bathroom or toilet and the piping is in pvc is new, I have replaced everything and yet I notice a smell of sewer in the corridor of my apartment on the ground floor, the apartment is well ventilated and the climate is dry here where I live, ... a tip please, this smell annoys me because I can not find its origin .. thank you...and peace from Morocco :)
Wow! Morrocco a place I want to visit one day! If you can try to go on the roof directly above the corridor and smell the vent pipe stack. what your looking for: Does the odor match the corridor odor? is it a strong odor coming out of roof vent? If yes, you may have build up issues. When the smell is present in the corridor, take a shop vac vaccum and go on the roof and put the vaccum on the end of the vent pipe with tape and suck the sewer gases out for a few minutes and see if that stops the smell?
@@TwinHomeExperts thanks a lot for your time my friend :) ...you'r welcome to Morocco at any time,just contact me and i will receive you as my guest ..thanks for the advice i will try to follow your instructions...thanks you again,i wich you good luck in your job and life
Good video I liked you smoke machine , the brass squared plugged cap on the clean out outside( in the bushes ) can be removed without cutting the pipe 3 ways to remove it 1- heat the cap with a blow torch to cause it to loosen up and get s big pipe wrench on it .2- leave done wd40 or any good penetrating liquid to sit for a while the remove cap 3- use a power cutting tool to cut that soft brass cap several cuts may be necessary to remove it . You should of least tried 1 of these methods if you are experienced and professional . You held a electrical disc cutter in your hand ready to cut that pipe ???
Great question! In fact, we should a vid on this. It's all about the perfect compression between the toilet and the seal. They both work perfectly, just make sure it's high enough for the toilet to make contact.
I have an upstairs bathroom, hardly ever used. In the winter it smells so bad. I have tried everything but can not pinpoint the source of the odor. It’s so bad no I pour bleach and plumbing drano almost weekly to mask the smell. Help!
Can someone tell me about my smells? It's more of a fishy smell. Here's some info. My moms property has her house and Then a half house on other side, both toilets have a fishy smell. I thought it was a female issue... smells the same Lol. But I realized after they got the half house bathroom remodeled, and it still smelled the same.. Now, we do have well water also that does have a sulfur smell from the sink. Anymore info needed. Let me know. I check this regularly. House was built in 1915
It’s quite the opposite. The smoke machine pin point what walls to open up. Most contractor go on a start RIPPING walls open without knowing costing the homeowner/ landlord unnecessary expenses and most often NOT finding the issue. 🤗
Hi, I have a similar problem in my shop bathroom, it’s connected from my house septic line, the shop bathroom stinks so much, it’s been out of service because there’s no water back there and I don’t know why it stinks so bad! The gasses are so strong I don’t know why. Can you help......
So... You didn't pull the toilet BEFORE asking the customer to pay for a smoke test? I guess you do not respect your clients and their money. Any TRUE and HONEST service tech would have done that after checking the p-traps.
I’m a student and my bathroom smells really bad . I clean it and all I’m not a messy person . Especially after I take a shower and close the door . There is water in all p traps ... when I use the toilet it smells even worse and I’ve called maintenance and they don’t know what it is ☹️.
try sniffing the walls of your bathroom. The odor was on the walls for me and I don't know what's causing it. Happens after I bathe the smell just arises in the bathroom and I share a bathroom with my brother so it's really embarrassing to leave and have him go right in the bathroom to smell it. It never happens for my brother. Maybe it's because I take hot baths and it gets really hot in the bathroom. Maybe mildew? I'm not sure but it causing me to be ashamed 😳
Brand new system I'm talking everything behind the washer kitchen sink bathroom sink toilet bathtub all the way out to the road brand new pipes literally put in a wax ring today technician was absolutely stumped cannot figure out where the smell is coming from I went on top of the roof cleared out some small debris of leaves problem still persist the technician was stumped like I said I'm stumped I have no idea but it's absolutely terrible
This video should be titled “how to upsell a hydrojetting service when the customer needs a new wax ring”.
correct statement how to take to customer to the cleaners and sell sell sell them that the drain pipe is dirty and that is were the real problem is and jet cleaning will take care of the smell and a new wax seal we have to install because we pulled out the bowl... so it will be around $1500 today with a discount because your a good customer and we have 4 techs on this job.
😂
Dude I was watching this in complete amazement of the upsales, after smoke test to identify source it was obvious needed new ring and possibly flange but then this guy breaks out the camera, I’m like for what? The trap is within the toilet. As the video went on I was like oh this foo is going to sell them on a new drain system or a hydro jet. Then after finding a clean out with a seized cap he sold a clean out replacement 🤦♂️ nothing wrong with cutting out the ABS cap and taking a wire brush pipe cleaner on a drill to restore threads. Should be attempted first at the very least. And obviously the hydro jet sale. This quickly went from a $500 job to a $3,500.
Plumbers have been able for years to find sewer oders without $5k camers
The only sewer odor in my bathroom is my dad’s shit.
Had a strong sewer odor filling the house and was bracing for an expensive plumbing repair. It was my first winter in this home, moved in during late spring. I finally made the connection that the smell was strongest when the heat pump kicked on. I checked on the air system in the attic and found the AC condensate drain was connected to a vent stack. The condensate drain has a p trap and would normally have water in it as the AC ran. Since it was winter, no condensate from the AC running and the p trap eventually dried out. The air handler was actually vacuuming air from the condensate drain and vent stack, heating it up and distributing it through the house. Poured a cup of bleach water into the condensate line and the smell was gone. Now I know, so I check it every few weeks during fall/winter to make sure the trap isn't dry. Not sure if builders or HVAC installers are supposed to configure it that way, but who cares.
NICE CATCH CHRIS! Thank you for this great information.
7
Where do you find that p trap??? The drain for the hvac line? That actually a good spot to check.
@@txterbug hey, I'm going to reply with a link to a picture that kind of looks like my setup. There is a little cap on top that I could take off and add bleach/water as needed. It would dry out when the AC wouldn't run since no condensate was being produced. Let me know if you get it.
@@txterbug I don't think it allows me to post a link. Google image search this phrase: "make sure your hvac condensate trap is clean". Should be the first pic you get
what if the smell only occurs randomly and on some days there is no odor vs everyday? Why is that? And it seems like the odor is coming from the wall or the floor on one side of the toilet. The odor doesn't come from the toilet at all. I have a strong sense of smell. I smelt every inch of the toilet.
ThisOwl hi there I had the exact same problem turned out my wax ring wasn’t seal properly. Easy fix!
Valdo's bobcat Thank you.
I periodically hang a shit near your back door
@@genetenz 😂
I’m guessing you have to have those roots cleared out every year? Also, my smell is only in one bathroom, I’m not sure if it’s behind the toilet or coming from the bathroom vent. I smelled it on the roof coming out of the pipe stack and the vent is right next to it, for some reason I don’t get it in the other bathroom though
How do you handle this in a multi floor dwelling, like a condo?
Thanks, Owen Wilson
Yea fuck it I can’t afford to pay someone to do all of that 😂
I would love an extra opinion. We get sewer smell IN the house during heavy rains. Normal days, nothing. Had septic pumped, it needed it. We also found water running back into the septic tank from the field lines. Our ground has stayed saturated from the rain. The field line needs addressed BUT is that the reason the smell gets in the house on the rainy days?!!! I am so confused.
did you solve the problem?
Very useful, I'm going to use my Halloween smoke machine and rig it up. Thank you sir
I had something strange occur last week. Sewer gas was coming out of the drains but the most came out of the toilet bowl. It smelled like rotten eggs and when I opened the toilet seat the water was splashing out because of all the gas coming out. It lasted about 30 seconds and stopped. Hasn't happened again. I can flush the toilet fine and all the drains work. What could have it been?
My guess: you have a fan setup in your home that creates negative air pressure inside the house. The result of that, is air being drawn in from the outside through the plumbing vents in the roof and through the p-traps, to try and equalize the pressure from within the house to without.
This could be the result of multiple exhaust fans running inside the house without sufficient path for that air to be replaced with clean, filtered exterior air. So instead what you get is exterior air that forced its way in through the stinky sewage pipes. The effect would then pause when the said ventilation fans in question shut off.
You guys are in Los Angeles? Homies! I taught for a couple of years at the RFK Ambassador schools on Wilshire. The staff bathrooms often stank. It wasn't hard to figure it out. The floor drains traps would evaporate out. Most teachers were neat so the floors didn't need much mopping... I just started filling up my coffee mug and poured it to fill up the trap. I told the people who should know.... but who knows? The maintenance guys were doing the work of janitors (during budget cuts, they lay off janitors and maintenance, when the money comes back they higher more management....) so it probably stinks all over.
I'm sure you've run into Orangeburg pipe, the waxed cardboard sewer lines that were 'code' during WWII because of the need for iron to build tanks and ships. In the mid 90s, I replaced one on an upscale house in Silverlake built in 1963. It was flat (though it was only about 16-18" deep on a steep hillside). This might make a surreal video. Sonotube cardboard sewer lines??? People probably won't believe it.
wow!
Thanks for the post HOMIE!
I have new toilets, still have an odor.
Check the toilet first. If the toilet is loose the fumes could be coming from underneath the toilet
*starts speaking.
INTRO MUSIC STARTS 10X LOUDER!!
*speaks again silently
Very good troubleshooting here.
Shoot...I was looking forward to the flushing of the line...to see how that process works!
Basically they take a snake and clean out the pipe, then the so-called hydro whatever the hell that was called is just running the water.
I bought a house that is not quite 4 years old and both of my bathrooms smelly musty and sometimes like sewer. I have little tiny larvae that keep showing up in one of my tubs and I did the hot water and vinegar but no change. I can't get the drain plug to come out to look down the drain. I just hope its nothing serious. In my master bath, when I flush the toilet, you can hear the pipes rattle under the floor about 3 feet from the toilet.
I did a remodel. Put in a new toilet, bad toxic smell. I did pull up the old toilet flange, saw, unexpectedly that it was connected to the 5 inch white pipe and immediately stopped and screwed it back in place. I only pulled it up a half an inch. Is it possible that I dislodged the vent to the roof? I don't smell it anywhere else in the house, including the garage where the trunk pipe leads to the main stack. Good news is I have access to the underneath drain in the garage, will have to tear out the drywall. Could it be the new toilet itself?
Update: Second plumber did a smoke test, couldn't see any smoke, but smelled it sort of inside the toilet. I'm at my wit's end.
Plumber cut out the ceiling of my garage to get to the toilet pipe, cut it out, raised the flange, larger Johnny-Ring. Finally fixed.
Aw man, not the garage ceiling!! Probably just got it nice and broke in good!
I retiled my bathroom. Just raised the floor too much for even an XL Johnny Ring to work. Had to hire a plumber to redo the PVC underneath the floor and raise it up because for some reason the extender rings just weren't air tight. Fortunately, he was able to get easy access to the garage ceiling and redo it.
I have a question. We had some guy put in a sub pump in the basement. This is when the smell started. When taking showers this weird odor comes. Of course all water from sink, shower, and washer line goes into the sub pump. We used to have septic switched over to city. The bank made the sewer hook up. How can we fix it?
Audio is bad. REALLY LOUD intro music compared to dialogue...
Why would sewer smell leak out of overflow valve on tub when turning on my bathroom exhaust fan if I put my hand by it when I turn on the fan you can feel a slight breeze and smell the sewer gas also I am on a slab foundation
The pee trap is dry. You need to run the bathtub and fill the trap with water
A guy came and changed my wax seal but im still smelling sewage. I guess im gonna have to get a prof to do a smoke test huh
Did he check the shower drain? take a flight and see if you see build up in the shower drain.
@@TwinHomeExperts he checked the shower drain and it was fine
@@tammyg4958
k. the only thing left would be to run a sewer camera down the main sewer line to see if you have major build up. This should be for free depending on where you live.
Thank u for the amazing video tell me if i change the seat my toilet with a new do you think the smell will go away my seat can flush but sometimes it doesn’t flesh fully
About how much should an inspection cost?
This was super helpful. Thank you.
Thank you David.
Great video... live in a different state... how would I know appropriate costs of having smoke test done? Locally they run $1k... 😳.
What about a whole house trap isnt that the same principle as a clogged pipe? 🤷🏼♀️
How much did all this test cost, the repair
These sewer tests can range as low as 875.00 to 5,000.00 for all repairs etc.
Thanks so much.
Is the smell like boiled cabbage?
hello sorry for mu english.... thank you for the video, yes we are in 2020 :) and these kind of problems are still topical ... I would like to know please if the odors from the pipes can cross the septic tank and soak the tiles ?? !! , because for my case, I have no leaks in the siphons of the kitchen nor the bathroom or toilet and the piping is in pvc is new, I have replaced everything and yet I notice a smell of sewer in the corridor of my apartment on the ground floor, the apartment is well ventilated and the climate is dry here where I live, ... a tip please, this smell annoys me because I can not find its origin .. thank you...and peace from Morocco :)
Wow! Morrocco a place I want to visit one day!
If you can try to go on the roof directly above the corridor and smell the vent pipe stack.
what your looking for:
Does the odor match the corridor odor? is it a strong odor coming out of roof vent?
If yes, you may have build up issues.
When the smell is present in the corridor, take a shop vac vaccum and go on the roof and put the vaccum on the end of the vent pipe with tape and suck the sewer gases out for a few minutes and see if that stops the smell?
@@TwinHomeExperts thanks a lot for your time my friend :) ...you'r welcome to Morocco at any time,just contact me and i will receive you as my guest ..thanks for the advice i will try to follow your instructions...thanks you again,i wich you good luck in your job and life
This is what i need…
At the end the guy cleaning the smoke detector 👍
Good video I liked you smoke machine , the brass squared plugged cap on the clean out outside( in the bushes ) can be removed without cutting the pipe 3 ways to remove it 1- heat the cap with a blow torch to cause it to loosen up and get s big pipe wrench on it .2- leave done wd40 or any good penetrating liquid to sit for a while the remove cap 3- use a power cutting tool to cut that soft brass cap several cuts may be necessary to remove it . You should of least tried 1 of these methods if you are experienced and professional . You held a electrical disc cutter in your hand ready to cut that pipe ???
Thanks for the tips.
What works better to keep the drain gas out, a wax seal or rubber/foam seal? Not sure what I should use.
Great question! In fact, we should a vid on this. It's all about the perfect compression between the toilet and the seal. They both work perfectly, just make sure it's high enough for the toilet to make contact.
@@TwinHomeExperts thank you for the advice!
I have a bad metal smell coming from shower and faucet, it smells very strong and I can't brush my teeth without tasting the metal. What could it be??
I have the exact same problem! Did you ever figure out what it is by any chance?!
Where do you find an anti leak wax ring
Any big box store will have them. plumbinglab.com/best-toilet-wax-rings-reviewed/
I have an upstairs bathroom, hardly ever used. In the winter it smells so bad. I have tried everything but can not pinpoint the source of the odor. It’s so bad no I pour bleach and plumbing drano almost weekly to mask the smell. Help!
This must be frustrating for you. Email support@twinhomeexperts.com for assistance.
Most people don't have you technologies
Can someone tell me about my smells? It's more of a fishy smell. Here's some info. My moms property has her house and Then a half house on other side, both toilets have a fishy smell. I thought it was a female issue... smells the same Lol. But I realized after they got the half house bathroom remodeled, and it still smelled the same.. Now, we do have well water also that does have a sulfur smell from the sink. Anymore info needed. Let me know. I check this regularly. House was built in 1915
Yes tear up the walls, and a smoke machine, Hire a professional! What? Should not be that complicated!
It’s quite the opposite. The smoke machine pin point what walls to open up. Most contractor go on a start RIPPING walls open without knowing costing the homeowner/ landlord unnecessary expenses and most often NOT finding the issue. 🤗
How many people do you think have all these machines?
Home depot has them for rent for pretty cheap.
its cheaper to buy a new house
Use a better mic please, the intro music is 10 times louder than your actual content
Hi, I have a similar problem in my shop bathroom, it’s connected from my house septic line, the shop bathroom stinks so much, it’s been out of service because there’s no water back there and I don’t know why it stinks so bad! The gasses are so strong I don’t know why. Can you help......
You sure you have water in the p trap?
So...
You didn't pull the toilet BEFORE asking the customer to pay for a smoke test? I guess you do not respect your clients and their money. Any TRUE and HONEST service tech would have done that after checking the p-traps.
I’m a student and my bathroom smells really bad . I clean it and all I’m not a messy person . Especially after I take a shower and close the door . There is water in all p traps ... when I use the toilet it smells even worse and I’ve called maintenance and they don’t know what it is ☹️.
did you solve the problem?
try sniffing the walls of your bathroom. The odor was on the walls for me and I don't know what's causing it. Happens after I bathe the smell just arises in the bathroom and I share a bathroom with my brother so it's really embarrassing to leave and have him go right in the bathroom to smell it. It never happens for my brother. Maybe it's because I take hot baths and it gets really hot in the bathroom. Maybe mildew? I'm not sure but it causing me to be ashamed 😳
I have the same problem in my bathroom it smells terrible I clean it so much the smell doesn't go away
My friend has the same problem in their bathroom (she says it the shier drain) in 3floor townhouse bathroom.
Anyone else hear the Crack?
That is what I see athers days an the but small
Brand new system I'm talking everything behind the washer kitchen sink bathroom sink toilet bathtub all the way out to the road brand new pipes literally put in a wax ring today technician was absolutely stumped cannot figure out where the smell is coming from I went on top of the roof cleared out some small debris of leaves problem still persist the technician was stumped like I said I'm stumped I have no idea but it's absolutely terrible
Gave me more insight on why California is a shit show ...... ridiculous BS for nothing
I have a sewer odor in my bathroom, I am in Ohio who can I trust and call, I am Don Paz's step mother.
Also have Josh living here but he did not do anything.
Don’t live near sewers
great video
Whats the cost for a job like this