Polene Bag Repair | Jill Ty

Are you experiencing or wondering what to do when you ordered a luxury bag then it suddenly damaged after a few times of use? Sharing my own experience to you so that you would know what to do when this happen. You're welcome!
Hi my name is Jill Ty and welcome to my channel! This channel is all about coffee, hot spots and life!
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[@PaulineLeobrera]

Hi, just a question po because I purchased my Polene bag from a third party seller. Pwede kaya na ako mag email directly to them? Or did you used po yung order confirmation email when you emailed them about your concern sa bag?

[@corinn.u]

Hello miss jill, ask ko lang po for the tax na 5k plus is it per bag po ba?

[@JillTy]

Halo! I’m not sure but i think it’s a percentage of the total purchase.

[@PaulineLeobrera]

Hi, just a question po because I purchased my Polene bag from a third party seller. Pwede kaya na ako mag email directly to them? Or did you used po yung order confirmation email when you emailed them about your concern sa bag?

[@JillTy]

Hi Pauline, how are you? What I did was I sent them the screenshot photos of my bag and the damaged area, the confirmation email for proof too. So when they responded to my email, they didn’t ask for the confirmation email anymore. They are also fast in trying to fix my bag problem.
Just try to ask them first regarding your problem and attach the needed proof that your bag is authentic.
They might be able to help you out. Hoping for a positive outcome after this ☺️